Grandstream Networks GXP-2020 User Manual
6-line sip enterprise phone
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Also See for GXP-2020:
- Quick installation manual (7 pages) ,
- Technical specifications (2 pages) ,
- User manual (44 pages)
Related Manuals for Grandstream Networks GXP-2020
Summary of Contents for Grandstream Networks GXP-2020
- Page 1 Grandstream Networks, Inc. GXP-2020 6-line SIP Enterprise Phone GXP-2020 User Manual www.grandstream.com support@grandstream.com Firmware Version 1.1.4.3...
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Page 2: Table Of Contents
ONNECTING HONE ...7 OUNT ...8 AFETY OMPLIANCES ...8 ARRANTY PRODUCT OVERVIEW...9 USING THE GXP-2020 SIP ENTERPRISE PHONE...11 LCD ...11 ETTING AMILIAR WITH THE ...14 AKING HONE ALLS Handset, Speakerphone and Headset Mode ...14 Multiple SIP Accounts and Lines ...14 Completing Calls...14 Speed Dial ...15... - Page 3 Figure 1: Connectors on the bottom of the GXP-2020 ... 6 Figure 2: Attach the wall-mount spacers to the GXP-2020... 7 Figure 3: Location of the fixed hangers on GXP-2020... 7 Figure 4: Placing tab for mounting phone to wall... 8 Figure 5: LCD in IDLE (on-hook) and ACTIVE (off-hook) mode...
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Page 4: Welcome
User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP-2020 as it may cause damage to the products and void the manufacturer warranty. •... - Page 5 • Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Grandstream Networks, Inc. GXP–2020 Users Manual Firmware 1.1.4.3...
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Page 6: Installation
7) One Low Phone Stand 8) Two Wall Mount Spacers ONNECTING HONE The connectors of the GXP-2020 are located on the bottom of the device. Figure 1: Connectors on the bottom of the GXP-2020 GXP Ext Connection Table 1: Definitions of the GXP-2020 Connectors Connects the GXP Ext directly to the GXP using connection cable. -
Page 7: Wall -Mount
OUNT GXP-2020 can be wall mounted. For proper wall mounting please place the two wall-mount spacers into the proper holes on the bottom of the GXP-2020 as show below: Figure 2: Attach the wall-mount spacers to the GXP-2020 To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers. -
Page 8: Safety Compliances
AFETY OMPLIANCES The GXP-2020 phone complies with FCC/CE and various safety standards. The GXP-2020 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors. -
Page 9: Product Overview
Product Overview GXP-2020 features 6 lines, each with an individual SIP account and offers a large graphical LCD display, four (4) XML programmable soft keys, and seven (7) programmable hard keys. It offers intuitive user interfaces, 5-way conferencing, 2 headset jacks, and three (3) adjustable positioning angles. Like... -
Page 10: Table 4: Gxp-2020 Technical Specifications
Table 4: GXP-2020 Technical Specifications 6 direct lines with independent SIP accounts, 7 programmable speed dial keys Lines 4 XML programmable soft-keys Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, Protocol ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols... -
Page 11: Using The Gxp-2020 Sip Enterprise Phone
ETTING AMILIAR WITH THE The GXP-2020 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Figure 5 illustrates the IDLE and ACTIVE screens. Figure 5: LCD in IDLE (on-hook) and ACTIVE (off-hook) mode. -
Page 12: Table 5: Lcd Button Definitions
ON when the speakerphone is on Handset, Speakerphone and Ring Volume Icon: Each icon appears next to the volume icon To adjust volume, use the up/down button Grandstream Networks, Inc. • Press this button to make a new hand-free call. NEW CALL •... -
Page 13: Figure 6: Getting Familiar With Key Pad
Figure 6: Getting Familiar with Key Pad Graphical LCD screen Line 1-6 keys Dedicated buttons Phonebook button Table 7: GXP-2020 Button Definitions Key Button LINE BUTTONS (6) TRANSFER CONF MUTE HEADSET INTERCOM HOLD SEND MENU 0 - 9, *, # Grandstream Networks, Inc. -
Page 14: Making Phone Calls
Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the GXP-2020 will flash the next available LINE (from left to right) in red. -
Page 15: Speed Dial
For example: When first multi-functional button is in use, it cannot be used for speed dial/BLF. Grandstream Networks, Inc. : To call the a phone number in the phone’s history : Calling a phone in from the phone’s phonebook. -
Page 16: Making Calls Using Ip Addresses
IP C UICK The GXP-2020 also supports Quick IP call mode. This enables the phone to make direct IP-calls, using only the last few digits (last octet) of the target phone’s IP-number. This is possible only if both phones are in under the same LAN/VPN. This simulates a PBX function using the CMSA/CD without a SIP server. -
Page 17: Answering Phone Calls
2. The “Line Status Indicator” will show “LINEx: SPEAKING” or “LINEx: MUTE” to indicate whether the microphone is muted. RANSFER GXP-2020 supports both blind and attended (or supervised) transfer: 1. Blind Transfer: Press “TRNF” button, then dial the number and press the “SEND” button to complete transfer of active call. -
Page 18: 5-Way Conferencing
ONFERENCING The GXP-2020 can host conference calls and supports 5-way conference calling. 1. Initiate a Conference Call Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button. -
Page 19: Call Features
CREEN AND The GXP-2020 also allows you to customize the idle-screen using your own logo on the display of the phone, instead of the Grandstream logo. In addition to the logo, you can reprogram the soft-keys on the GXP-2020 for your own customized applications. -
Page 20: Configuration Guide
ONFIGURATION UIDE The GXP-2020 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. ONFIGURATION WITH To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right. - Page 21 Display “Configure” Display “Factory Functions” Display “Reboot” Grandstream Networks, Inc. Press Menu button to display the configuration selections: • Network. To enable/disable DHCP. To setup IP-address, Net mask and Gateway address • To change SIP-server settings for primary account. •...
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Page 22: Figure 7: Keypad Gui Call Flow
Figure 7: Keypad GUI Call Flow Grandstream Networks, Inc. Page 22 of 33 GXP–2020 Users Manual Firmware 1.1.4.3 Last Updated: 05/2007... -
Page 23: Configuration With Web Browser
ONFIGURATION WITH The GXP-2020 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox. CCESS THE ONFIGURATION To access the phone’s Web Configuration Menu •... -
Page 24: Table 10: Device Configuration - Status Definitions
Boot: Booting code version number This field shows system up time since the last reboot. System Up Time Indicates whether accounts are registered to the related SIP server(s). GXP-2020 can Registered support four unique SIP profiles. Inidicates whether the PPPoE connection is enabled (connected to a modem). -
Page 25: Table 12: Advanced User Configuration Page Definitions
Please be careful when editing these parameters. Adjusting these parameters will also change the dynamic jitter buffer. The GXP-2020 has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms. Grandstream recommends using the default settings provided. Grandstream does not recommend adjusting these parameters if you are an average user. - Page 26 Here “:6688” is the specific TCP port that the HTTP server is using; omit if using default port 80. Note: If Auto Upgrade is set to No, GXP-2020 will only perform HTTP download once at boot up. This function is used by ITSP. End user should NOT touch these parameters.
- Page 27 #XX or #X are also valid so leading 0 is not required (but OK). See Quick IP Call Mode for details. If set to “Yes”, the configuration changes via keypad are disabled. Lock keypad update Grandstream Networks, Inc. GXP–2020 Users Manual Firmware 1.1.4.3 Page 27 of 33 Last Updated: 05/2007...
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Page 28: Individual Account Settings
NDIVIDUAL CCOUNT ETTINGS The GXP-2020 has 4 line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. Table 13: SIP Account Configuration Page Definitions This field indicates whether the account is active. The default value for the Account Active primary account (Account 1) is Yes. -
Page 29: Grandstream Networks, Inc
IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no specified STUN server, the GXP-2020 will periodically (every 20 seconds or so) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”... -
Page 30: Saving The Configuration Changes
Send Anonymous will be set to anonymous, essentially blocking the Caller ID from displaying. Default is No. If set to “Yes”, GXP-2020 will automatically switch on speaker to Auto Answer answer the incoming call. Set to Intercom/Paging mode, it will answer the call based on the SIP info header from the server. -
Page 31: Software Upgrade & Customization
To configure the Upgrade Server via the Web configuration interface, open the web browser. Enter the GXP-2020 IP address. Enter the admin password to access the web configuration interface. In the ADVANCED SETTINGS page, enter the Upgrade Server’s IP address or FQDN in the “Upgrade Server”... -
Page 32: C File D
ONFIGURATION OWNLOAD The GXP-2020 can be configured via Web Interface as well as via Configuration File through TFTP or HTTP. “Upgrade Server” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. -
Page 33: Restore Factory Default Setting
3. Step 3: Press the “OK” key again to move the cursor to “OK” button. Press “OK” key again to confirm. If the MAC address is correct, the phone will reboot. Otherwise, it will exit to previous keypad menu interface. Grandstream Networks, Inc. GXP–2020 Users Manual Firmware 1.1.4.3...