Dialog 4220 Lite / Dialog 3210 BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
Welcome Welcome Welcome to the User Guide for the Dialog 4220 Lite / Dialog 3210 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i, and BusinessPhone 250. The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform.
No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.
Description Description Dialog 4220 Lite BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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To adjust the volume. See section “Settings” on page 82. Clear To disconnect calls. Loudspeaker Handset with hearing aid function Please note: The handset may attract and retain small metal objects in the earcap region. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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To switch the loudspeaker on or off. See section “During Calls” on page 28. Clear To disconnect calls. Loudspeaker Handset with hearing aid function Please note: The handset may attract and retain small metal objects in the earcap region. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Phone keys Dialog 4220 / Dialog 3210 This table gives you an overview of the different key design of the Dialog 4220 Lite and the Dialog 3210 Basic. In this user guide you will only find illustrations of the Dialog 4220 keys.
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Ö Ô Slowly flashing lamp The line (or function) is put on hold. Ö Ô Rapidly flashing lamp An incoming call or message waiting. Õ Ô Light with short breaks Ongoing call. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Call Waiting tone Blocking tone (Call cannot be executed due to congestion or called party blocked) Verification tone (Verification that ordered function is accessed) Intrusion tone (Sent to all parties during Intrusion) BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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- repeated after 4 s External ringing signal - repeated after 4 s Automatic Callback signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
“Settings” on page 82. Free On 2nd Press to activate / deactivate Free On 2nd Access Access (pre-programmed). When Free On 2nd Access is active the lamp lights and you can receive calls while speaking. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated by the flashing Line key. É In idle mode: Press to mute the ringer for incoming calls. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Press to redial the saved number. Save/Redial Dialog 3210 Save number Before you quit the call: Press to save the dialled number (pre-programmed). Save/Redial Redial number Press to redial the saved number (pre-programmed). Save/Redial BusinessPhone – Dialog 4220 Lite / Dialog 3210...
To end the call. Note: You can make your calls faster, using Common Abbreviated Numbers and by programming your own Abbreviated Numbers, see section “Abbreviated Numbers” on page 23. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Dialog 4220 Lite Save number Ô Before you quit the call: Ô Press. Press to save the dialled number. Save/Redial Ô Redial number Ô Press. Press to redial the saved number. Save/Redial BusinessPhone – Dialog 4220 Lite / Dialog 3210...
You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the Callback service is cancelled. Lift the handset when you are called back. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
If you have activated a diversion on your telephone, this function is not available. If Tandem configuration is activated, the secondary telephone cannot use this function. See section “Tandem configuration” on page 73. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Press to pause (pre-programmed). Redial The requests are paused and the key lamps of the Automatic Õ Ô Redial keys are flashing slowly. Pause Auto Press to resume Automatic Redial (pre-programmed). Redial BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Intrusion. The number for Intrusion may differ from country to country, see table “Alternative programming for Automatic Callback, Camp-on, Intrusion” on page 85. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Frequently used external numbers are stored as Common Abbreviated Numbers in the exchange. On the Dialog 4220 Lite, up to 14 Individual Abbreviated Numbers (your personal most frequently used external numbers) can be stored and used (Option 1 + 2).
Thomas P (pre-programmed). Program Individual Abbreviated Number How to program external numbers or dial codes on a *00* programmable key. Ô Enter Programming mode. _ A Ô Press. Press a programmable key. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Put the name referring to the Individual Abbreviated Number in the field below the line to indicate that it is the secondary function. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
í Press to finish programming. #51* Cancel one specific Individual Abbreviated Number Press. Enter an Abbreviated Number between 0 and 9 and press. #51# Cancel all Individual Abbreviated Numbers Press. Confirmation tone. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Dial the number. You can use any directory number, e.g. a Common Abbreviated Number or a colleague’s extension number. Õ Ô Press the programmable key again. í Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off. When the lamp lights, the loudspeaker monitors the call. Note: You can adjust the volume, see section “Settings” on page 82. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Mute É You have an ongoing conversation. Press to switch the microphone on or off. When the lamp lights, the caller will not be able to hear the conversation in your room. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Press to end the Inquiry call. The second call is disconnected. Line Press to retake the first call. You are now connected to the first party. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Line Press to put the second call on hold. First call is connected. Inquiry Press to put the first call on hold. Second call is connected. Press to end the ongoing call. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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“Useful Hints” on page 91. Replace the handset. The call is transferred. External calls might only be transferred with the Transfer key, if this state of connection is allowed by the system-programming. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
To terminate the ongoing call and answer the waiting call Replace the handset to finish the ongoing call. The waiting call is signalled on your phone. Lift the handset to answer the new call. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Repeat the procedure to include other persons into the Conference. In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Press the Line key. Ö Ô The lamp flashes slowly. Line Press again to retake the call that has been put on hold. Note: This is also valid for the Inquiry key. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Ö Ô extension. Line Press to pick-up on own extension. Pick-up on another extension: Call the extension that put the call on hold. Press. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Diversion when caller receives busy tone If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Diversion Dialog 3210 *21# Activate Fixed Diversion Dial to activate diversion. Press. All calls to your extension are directed to a pre-programmed address. #21# Cancel diversion Dial to deactivate Fixed Diversion. Press. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
If you need to program a new diversion address: Ô Dial to start programming. Ô Press. Press. Diversion Dial new diversion address. Ô Press. Õ Ô Press. Diversion í Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated. Ô Cancel Internal Diversion Õ Ô Press. Press. Diversion Individual Diversion is cancelled. The lamp extinguishes. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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You can make outgoing calls as usual. A special dial tone reminds you that Call Forwarding is active. Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated. #21# Cancel Internal Diversion Dial. Press. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Divert your calls to an external position. Dial to activate the programmed External Diversion. You can make outgoing calls as usual. A special dial tone reminds í you that Call Forwarding is active. Press. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Press to finish the procedure. Cancel Follow-me Follow-me and Individual Diversion can also be cancelled from the #21* answering position. Dial. Dial your number. Press. í Dial tone. Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
You can inform your callers with: 1) Pre-defined texts Enter the reason for your absence and the date and time of your return. 2) Voice information Record a Voice message and name the reason of your absence. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Ô Pre-defined texts example: Vacation, back June 27 Ô Press. Press. Info 0627 Enter code. Enter month and day. Press. Information active. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Use saved information Ô When the information is switched off: Ô # Press. Press to activate saved info. Info í The Message/Info lamp lights. Information is active. Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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External callers will be routed to the operator who also has access to your absence info. *23* Pre-defined texts example: Vacation, back June 27 Press. 0627 Enter code. Enter month and day. Press. Information active. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Press to deactivate and save for later use. Information is passive. Press to finish the procedure. Use saved information *23*# When the information is switched off: Press to activate saved info. Information is active. Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Press to finish the procedure. Continue with any of the Message functions. If you want to change your Password again, it is possible from the Message system or via the function “Change Password” on page 64. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Õ Ô Press. Press. Diversion í Press to finish the procedure. When the diversion to your Mailbox is activated, the Diversion lamp shows steady light. Ô Deactivate Õ Ô Press. Press. Diversion BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Individual Diversion for all your calls. *59# Lift the handset. Dial. During the procedure you will be asked for your extension number and your Password. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change Password” on page 64. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Note: If you do not acknowledge the notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of notification attempts). BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Me messages will call the sender automatically (these messages cannot be stored). Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security” on page 64. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message. Repeat the procedure to forward the message to another í Mailbox. Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Õ Ô Press. Press. Diversion í Press to finish the procedure. When the diversion to your Mailbox is activated, the Diversion lamp shows steady light. Ô Deactivate Õ Ô Press. Press. Diversion BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Retrieve messages - internally Lift the handset. Press the Common Mailbox key (pre-programmed). Common Mailbox During the procedure you will be asked for your extension number and your Password. See section “Security” on page 64. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change Password” on page 64. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Message Press. Press to send. Ô Voice message Message Press. Press and speak a Voice message. Press to play-back and listen to your recording. Press and speak to re-record. Press to send. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
The maximum recording time is 4 minutes and 15 seconds. Select one of the following options: Press to play-back. Press and speak to re-record. Press to stop the recording and save the message. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Change Password #*72* Dial to select a new Password. Dial your present Password. The Default Password is 0000. Press. Dial your new Password. Press. í Verification tone. Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
This makes it possible to make a call on another, blocked extension, by using your Password. Lift the handset. *72* Dial. Dial your Password. Press. Dial your extension number. Press. Dial tone. You can make one call from the blocked extension. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
í Verification tone. Press to finish the procedure. #72* Un-block extension Dial. Dial your Password. Press to re-open. í Verification tone. Your extension is open for use. Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Line key and a ringing signal.) Lift the handset. Ö Ô Press (pre-programmed). External Line Speech connection with the caller. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Your colleague’s extension is indicated on your phone by a pre- programmed key. Lift the handset. Ö Ô Press to answer the calls directly (pre-programmed). Michael A flashing lamp beside the key indicates an incoming call. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Give the Voice message and then release the key. Now you can wait for answer, or terminate. If you do not get an answer within 30 seconds, the Paging function will be terminated automatically. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
This will also happen if you dial the Common Bell pick-up code and there are no calls waiting at the Common Bell extension. Note: You can also program the Common Bell code on a Function key. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Before you can answer Group Hunting calls, you must log in. *28* To log into one hunt group: Dial. Dial the hunt group code. Please ask your system administrator for the configured number. Press. To log into all hunt groups: BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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To log out from one hunt group: Dial. Dial the hunt group code. Please ask your system administrator for the configured number. Press. #28* To log out from all hunt groups: Dial. Press. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
*28# Dial to log on the secondary telephone. For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Both telephones are treated as 2 separate extensions. Ô z Transferring a call between members of a Tandem unit Ô Inquiry Press and dial own directory number. Press (pre-programmed). Transfer Go on-hook. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Press to finish programming. When the reminder time is reached, your phone rings with recall signal. #32# Cancel reminder Dial to cancel all settings. í Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Press. Dial the door-opener’s directory number. Please ask your system administrator for the number. Note: You can also program the door-opener’s directory number as a Common Abbreviated Number or a function key. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Ô (answering position), e.g. when the office is closed. Press to activate or deactivate (pre-programmed). Night When the lamp lights, Night Switch is active. When the lights extinguishes, Night Switch is passive. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Dial the external number. Use the External Diversion function. Procedure, see section “Call Forwarding” on page 37. Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
(DISA)” on page 78. Verified or own Account Number Lift the handset. Dial. This code cannot be entered during the call. Ô Account Press (pre-programmed). number Enter Account Number and press. Valid digits 0-9. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a Blocking tone. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number. Note: You can also program the LCR code on a function key. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Select Function code. Õ Ô See section “Function codes and required data” on page 84. Press the programmable key again. Enter associated number. See section “Function codes and required data” on page 84. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Press the programmable key again. Õ Ô Enter extension number. Press the programmable key again. Õ Ô Press to select ringing character. Press the programmable key again. í Press to finish programming. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Press to change the volume. Loudspeaker volume during Group Listening Note: Dialog 4220 Lite only. Replace the handset. ì Press to change the volume. Lift the handset. Â Press the Loudspeaker key. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
2. Ringing character – Press. You will hear the selected character. You only have to press the í last digit to select another ringing character. Press to finish the procedure. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
The following devices can be installed via the Option unit: • Tape recorder • Extra bell or busy indication outside your door • USB connector BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Useful for involving a second person in your conversation, for talking or just listening. Tape recorder When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Press the flashing Line key to answer. Press to terminate a Headset call. Make calls Dial the number. Press to terminate the call. Headset to handset Lift the handset. Handset to headset Press the Headset key (pre-programmed). Headset BusinessPhone – Dialog 4220 Lite / Dialog 3210...
You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET. Change cables Use a screwdriver to unlock the stop. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Installation Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Install pullout leaf Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pullout leaf. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the two plastic covers. Drill wall holes according to measure. Mount screws according to measures and attach the phone. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Install card Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner.
The cable to the exchange has to be plugged in LINE. Change cables To remove a cable, push down the plug stop. Use a screwdriver to unlock the stop. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Adjustable angle BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Do not use rough cloth, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-observance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
To place (queue) a call to a busy extension. See section “Outgoing Calls” on page 17. Diversion Bypass This is useful for letting urgent calls through to an extension where diversion is active. See section “Call Forwarding” on page 37. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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A function that automatically selects the Pre-programmed absent information. See cheapest way to connect your external call (not section “Absence Information” on page 44. necessarily the shortest distance). See section “Least Cost Routing” on page 81. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Calls” on page 28. Hints” on page 91. Tie line Trunk line An external line from the private network. A trunk line is the same as an external line. Can be either digital or analog. BusinessPhone – Dialog 4220 Lite / Dialog 3210...
Change information 47, 50 Change Password 64 Check and store received messages 56 Fixed Diversion 38 Common Abbreviated Numbers 24 Follow-me 43 Common Bell 70 Forward a Voice message 57 Common Hold 36 BusinessPhone – Dialog 4220 Lite / Dialog 3210...
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Connections between external lines 91 Reminder 75 Ringing signal 87 Voice information 44 Volume 86 Save and redial incoming calls 16 Save external number 18 Save information 50 Welcome 4 Security 64 BusinessPhone – Dialog 4220 Lite / Dialog 3210...