Displays; Audio; Testing Phone Hardware - Polycom SoundStation IP 7000 User Manual

Displays

Symptom
There is no display.
The display is incorrect.
The display has bad contrast.
The display is flickering.

Audio

Symptom
The speaker has no audible
sound.

Testing Phone Hardware

Problem
Power is not correctly applied to
the phone.
The contrast needs adjustment.
Certain types of older fluorescent
lighting cause the display to
appear to flicker.
Problem
Speaker volume is low.
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone's microphones, keypad mappings, and display. See your system
administrator for instructions on how to perform these tests.
To test your phone hardware:
>>
Press , and then select Status > Diagnostics > Test Hardware >
Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Troubleshooting Your Phone
Corrective Action
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
• If your phone uses in-line power, have
your system administrator check that
the switch is supplying power to the
phone.
Adjust the screen contrast. (See
the Display Contrast on page 2-6.)
Do one of the following:
• Move the phone away from the lights.
• Replace the lights.
Corrective Action
Adjust the speaker volume. During a call,
or
press either
Updating
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