Error Codes On Transmission And Reception - Toshiba e-studio355 Troubleshooting Manual

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on transmission and reception

Error Code
0011 Paper jam
0012 Original jam
0013 Door open
0020 Power interruption
Reset
0030
Polling Error
0033
0042 Memory full
0050 Line busy
Security Mismatch in Relay or Mail Box
0053
transmission
Signal Error or Line Condition Error
00B0-00B5
00C0-00C4
00D0-00D2
HDD error
00E8
Software failure
00F0
Hardware noise
00F1
System access abnormality
1C10
Insufficient memory
1C11
1C12 Message reception error
1C13 Message transmission error
Invalid parameter
1C14
Exceeding file capacity
1C15
System management module access
1C20
abnormality
Job control module access abnormality
1C21-1C22
Disk access error
1C30-1C33
Image conversion abnormality
1C40
HDD full failure during processing
1C60
Address Book reading failure
1C61
Memory acquiring failure
1C62
1C63 Terminal IP address unset
1C64 Terminal mail address unset
1C65 SMTP address unset
1C66 Server time-out error
116 Error Codes
Problem Description Corrective Action
Clear the jammed printing paper.
Clear the jammed original.
Firmly close the open door.
Check the power interruption report.
(The transmission was canceled by pressing the [FUNCTION CLEAR]
button.)
Check polling options setup (Security Code, etc.), and check whether the
polling document exists.
Make sure that there is sufficient memory before making the call again.
Retry communications.
Confirm the remote party's Security Code, system password and your
setup.
Retry communications. Frequent failures may indicate a phone line
problem. If possible, move the unit to another line and try your
communications again.
Retry communications. If the error still occurs, contact your service
representative.
Retry communications. If the error still occurs, contact your service
representative.
Retry communications. If the error still occurs, contact your service
representative.
Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
When there are running jobs, perform the job in error again after the
completion of the running jobs. If the error still occurs, turn the power
OFF and then back ON, and perform the job again.
Turn the power OFF and then back ON. Perform the job in error again.
Turn the power OFF and then back ON. Perform the job in error again.
When a template is used, create the template again. If the error still
occurs, turn the power OFF and then back ON, and perform the job
again.
Ask your administrator to change the "Fragment Page Size" setting for
the Internet Fax setting, or reduce the number of pages and perform the
job again.
Turn the power OFF and then back ON. Perform the job in error again. If
the recovery is still not completed, contact your service representative.
Turn the power OFF and then back ON. Perform the job in error again. If
the recovery is still not completed, contact your service representative.
When there are running jobs, perform the job in error again after the
completion of the running jobs. If the error still occurs, turn the power
OFF and then back ON, and perform the job again.
Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
Reduce the number of pages of the job in error and perform the job
again. Check whether the server or local disk has a sufficient space in
disk capacity.
Turn the power OFF and then back ON. Perform the job in error again.
Reset the data in the Address Book and perform the job again.
If the error still occurs, contact your service representative.
Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
Ask your administrator to set the IP address of the equipment.
Ask your administrator to set the E-mail address of the equipment.
Ask your administrator to set the SMTP server address.
Check whether the SMTP server is operating properly.