Error Codes; Error Codes On Print Jobs - Toshiba e-studio355 Troubleshooting Manual

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Codes

TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are
shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an
error you might encounter.
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error
code on the touch panel.

Error codes on print jobs

Error Code
PM size error
402F
4031 HDD full error
4032 Private-print-only error
Printing data storing limitation error
4033
e-Filing storing limitation error
4034
Local file storing limitation error
4035
User authentication error
4036
4038 Hold-print-only error
4039 Printing other than Private and Hold not
allowed
No authority to execute a job
4040
The connection with the LDAP server or its
4050
authority setting has something wrong.
Job execution error due to functional
4300
restrictions
File conversion error
4301
Double-sign encoding error
4310
Printing not permitted
4311
Password mismatching
4312
A221 Job canceled
Power failure
A222
Limit over error
A290
(Black and White)
Limit over error
A291
(Black and White)
Limit over error
A292
(Black and White)
Limit over error (Color)
A2A0
114

Error Codes

Problem Description Corrective Action
1200 dpi print jobs cannot be printed without the optional expansion
memory. Send a print job with a 600 dpi setting.
Delete unnecessary private print jobs and invalid department print jobs.
Jobs other than Private print cannot be printed. Perform Private printing.
Printing with its data being stored to the HDD temporarily (Proof print,
Private print, Scheduled print, etc.) cannot be performed. Perform normal
printing.
Printing with its data being stored to the HDD (print and e-Filing, print to
e-Filing, etc.) cannot be performed. Perform normal printing.
Network Fax or Internet Fax cannot be sent when "Local" is selected for
the destination of the file to save. Select "Remote" (SMB/FTP) for the
destination.
The user performing the printing has not been authenticated or user-
registered. Perform user authentication or user registration.
Jobs other than Hold print cannot be printed. Perform Hold printing.
Jobs other than Private print and Hold print cannot be printed. Perform
Private or Hold printing.
The user has not been assigned the authority to perform this operation by
the administrator.
Ask your LDAP server administrator about it.
USB direct printing cannot be performed due to a functional restriction.
Contact your service technician.
The format of this file is not supported in the USB direct printing, or the
file is invalid. Check the file.
A double-sign encoding error occurred because the PDF file is encrypted
in a forbidden language or in a language not supported. Printing the file in
this function is disabled.
Printing is not permitted or only printing in a low resolution level is
permitted due to the encryption language of the encrypted PDF file.
Printing the file in this function is disabled.
* Permitted only when a user password is entered.
The entered password is neither matched with a user password nor an
owner password. Check the password again.
(Job was canceled.)
Check whether the power cable is connected properly and it is inserted
securely. Check whether the power voltage is unstable.
Number of prints has exceeded the one specified with the department
code and user code at the same time. Clear the limit counter.
Number of prints has exceeded the one specified with the user code.
Clear the limit counter.
Number of prints has exceeded the one specified with the department
code. Clear the limit counter.
The number of prints has exceeded the one specified for the department
code and user code, or users (guests) are not authorized to perform color
printing. Clear the limit counter, or authorize users so that they can
perform color printing.