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HP Surestore Tape Library Model 2/20 User Manual

Hp surestore tape library user's guide
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2/20, 4/40,
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Summary of Contents for HP Surestore Tape Library Model 2/20

  • Page 1 hp surestore tape library 2/20, 4/40, 6/60, 8/80, and 10/100 series user’s guide...
  • Page 3 2/20, 4/40, hp surestore tape library 6/60, 8/80, and user guide 10/100 series Product Number: C9521-90002 Edition 5 June 2002 © 2002 Hewlett-Packard Company...

  • Page 4: Notice

    Notice Warnings call attention to a WARNING procedure or practice that could This document contains information that is result in personal injury if not protected by copyright. All rights are reserved. correctly performed. Do not No part of this document may be photocopied, proceed until you fully understand reproduced, or translated into another and meet the required conditions.

  • Page 5: Revision History

    Glossary Glossary: Includes technical terms Updates used in this manual. For the most current version of this manual, and other information regarding your tape library, Revision History visit the HP Customer Care website: http://www.hp.com/go/support Edition 1 June 1999: C7200-90000 Initial release. Edition 2 April 2000: C7200-90011 Updated Fibre Channel, remote...
  • Page 6 4 Updates hp surestore tape library...

  • Page 7: Table Of Contents

    contents Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 3 Updates 3 Chapter 1 Installing the Library 11 Chapter Overview 11 Identifying Product Components 12 Choosing a Location 14 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17 Tools and Parts 17 Rackmounting the Library 19 Preparing the Host for Installation 31...
  • Page 8 Chapter Overview 59 Front Panel Overview 60 Status Bar 61 Nesting 63 Understanding the Menu Structure 64 Using Tapes 65 Mixed Media 66 Media Migration 67 HP Library & Tape Tools 67 Service Provider 68 Using HP Ultrium Cartridges 69 Maintaining Ultrium Cartridges 69 Write-Protecting Ultrium Cartridges 70 Using Ultrium Cartridge Bar Code Labels 71...
  • Page 9 Management Programs 98 Configuring the Remote Management Card 99 Retrieving Information about the Remote Management Card 101 Configuring the Library for Fibre Channel 102 Configuration 102 Retrieving information about Fibre Channel 105 Setting SCSI IDs 106 Setting the Date and Time 108 Retrieving Library Information 110 Library Information 110 Drive Information 112...
  • Page 10 Removing and Replacing Cards 160 Removing a Card 160 Replacing a Card 161 Removing and Replacing Drive Modules 162 Unloading a Tape from a Drive 162 Taking a Drive Offline (for on-line drive replacement only) 162 Removing a Drive Module 163 Installing a Drive Module 165 Removing and Replacing the Power Supply 167 Removing the Power Supply 167...
  • Page 11 Registering Your Product 196 Support Services 197 SupportPacks 197 Service Contracts 199 Backup Software Support 201 Contacting HP Customer Support 202 Information Needed for Support 202 Telephone Support 203 North and South America 203 European Customer Support Centers 204 Asia Pacific Customer Support Centers 205 Elsewhere 206 Warranty Information 207 Appendix C...

  • Page 13: Installing The Library

    Installing the Library Chapter Overview This chapter describes the following: on page 12 Identifying Product Components on page 14 Choosing a Location Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack page 17 Preparing the Host for Installation on page 31 Connecting and Powering on the Library on page 32...

  • Page 14: Identifying Product Components

    Identifying Product Components The components listed in may be supplied with the library, depending Table 1 on the library configuration. Note Visit http://www.hp.com/go/support for additional information on the HP Library & Tape Tools diagnostic utility, backup software compatibility information, accessories, and upgrade kits.
  • Page 15 Table 1 Accessories Callout Component Description Number Regulatory Insert Contains safety and regulatory information. Quick setup poster Overview of installation and configuration procedures. Miscellaneous May include data sheets, upgrade information, product information information, and additional promotions. Figure 1 Accessories 11 11 10 10 12 12 Note...

  • Page 16: Choosing A Location

    Choosing a Location Choose a location that meets the criteria listed in 2. For additional Table specifications, refer to Technical Specifications on page 181. Table 2 Location Criteria Room temperature 10-35º C (50-95º F) Power source AC power voltage: 100-127 V or 200-240 V Line frequency: 50-60 Hz A dedicated circuit is required.
  • Page 17 Table 2 Location Criteria Clearance 2/20, 4/40, and 6/60 series stand-alone configurations — located on or below a table: Back: 56 cm (22 in) for cooling and service. Front: 86 cm (34 in) for operator access. Sides: 56 cm (22 in) for removal of the external cover. 2/20, 4/40, and 6/60 series rackmounted configurations: Back: 61 cm (24 in) minimum to allow adequate room for service...
  • Page 18 Table 2 Location Criteria Rack location For 8/80 and 10/100 series libraries only. requirements Refer to the Rack Systems User’s Manual (included with the accessory kit or available at http://www.hp.com/racksolutions) for more information on installing the rack. This information includes: using the anti-tip mechanism, securing the rack to the floor, and weight/space requirements.

  • Page 19: Installing The 2/20, 4/40 & 6/60 Series Libraries Into A Rack

    Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack The instructions in this section apply to 2/20, 4/40, and 6/60 series libraries mounted in a standard 19-inch rack with a depth between 24 and 34 inches. Caution Make sure that the rack and all equipment mounted in the rack have a reliable ground connection.
  • Page 20 Rack Kit Parts Figure 2 10 10 13 13 12 12 11 11 Upper left rail (1) Flush-mount trim brackets (2) Upper right rail (1) 2/20 series stop bracket (1) Lower left rail (1) 4/40 and 6/60 series stop bracket (1) Lower right rail (1) 2/20 series trim brackets (2) 10-32 Screws (20)

  • Page 21: Rackmounting The Library

    Rackmounting the Library Before you begin, lower the rack’s leveler feet with the open- WARNING ended wrench, and extend the rack’s anti-tip foot. Failure to extend the anti-tip foot could result in personal injury or damage to the tape library if the rack tips over. Note For easiest access to the display panel and to the tape drawers, mount the top of the library in the middle of the rack or 120 cm...
  • Page 22 Clip Nut Placement (2/20 Series) Figure 3 Front Back Clip Nut Placement (4/40 Series) Figure 4 Front Back Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1...
  • Page 23 Figure 5 Clip Nut Placement (6/60 Series) Front Back 2. Align the upper (black) rail with the top two clip nuts and loosely install a screw into each clip nut. Slide the rail out so that it equals the rack depth, and attach to the back clip nuts.
  • Page 24 3. Align the lower (black/silver) rail with the lower two clip nuts, and loosely install a screw into each clip nut. (See Figure a. Slide the rail so that it equals the rack depth, and loosely install the screws. b. Tighten all screws to secure the rails. Tighten the two pre-installed screws inside each mounting rail to secure the rail in position.
  • Page 25 4. Install the library. The majority of the weight is near the back of the library. Use WARNING appropriate force when lifting the library, while ensuring the library remains level to avoid overturning. Note To reduce the weight of the library, you can easily remove all the drives.
  • Page 26 4/40 and 6/60 Series Libraries: Use a mechanical lift that is rated to the weight of the library, and follow the steps below to install the library. a. Break away the edges of the packing material at the bottom of the library.
  • Page 27 WARNING Do not move the library without additional help or an appropriately rated lift device. The 2/20 series library weighs 40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb). The 6/60 series library weighs 104 kg (249 lb). 5.
  • Page 28 4/40 and 6/60 Series Libraries: a. Ensure access to the top of the library. If necessary, push the library to the service position to access the top cover. Do not push the library past the latch stop tabs. b. Remove the left back screw from the top cover. Install the stop bracket by inserting the tab into the latch stop.
  • Page 29 Insert trim brackets into the slots on each side of the library (Figure 11 through Figure 13). Figure 11 Trim Brackets (2/20 Series) (larger trim brackets) (flush-mount trim brackets) Note The rack kit includes extra trim brackets. The smaller flush-mount trim brackets are used with flush-mount racks.
  • Page 30 Trim Brackets (4/40 Series) Figure 12 (larger trim brackets) (flush-mount trim brackets) The rack kit includes extra trim brackets. The smaller flush-mount Note trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.
  • Page 31 Figure 13 Trim Brackets (6/60 Series) (larger trim brackets) (flush-mount trim brackets) Note The rack kit includes extra trim brackets. The smaller flush-mount trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.
  • Page 32 8. Open the tape drawers and tighten the screws to secure the library into place (Figure 14). — For trim brackets, tighten the existing thumbscrews. — For flushmount brackets, use two 10-32 x .50 screws. Note The drawers may be key locked. The keys are attached to the power supply handle on the back of the library.

  • Page 33: Preparing The Host For Installation

    Preparing the Host for Installation Install the SCSI host bus adapter card(s) and compatible driver(s). Refer to the host computer user manual and host bus adapter card instructions, and follow these general procedures: When the host is powered on, install software and/or driver(s) into the host that are compatible with the library.

  • Page 34: Connecting And Powering On The Library

    Connecting and Powering on the Library This section includes information and illustrations for the following: Library back panel SCSI cabling connections Fibre Channel cabling connections Note The figures in this section depict 2/20, 4/40, 6/60, 8/80, and 10/100 series tape libraries. The number of drives and cards will vary, depending on your model.

  • Page 35: Library Back Panel

    Library Back Panel Library Back Panel Features Figure 15 10/100 10/100 8/80 8/80 6/60 6/60 4/40 4/40 2/20 2/20 Vacant slot Slave controller card Library expansion card (For the 8/80 and Remote management card 10/100 series tape libraries only) Library controller card Power supply (standard or redundant) Fibre Channel controller (optional) Chapter 1...

  • Page 36: Scsi Cable Connections

    SCSI Cable Connections Note Refer to Fibre Channel Cable Connections on page 41 if the library is configured with Fibre Channel. This section illustrates a standard SCSI configuration that produces a high level of data storage performance (one SCSI host bus adapter card for each drive in the library with the library controller daisy-chained to the first drive).
  • Page 37 6. Connect a category 5 ethernet cable from the remote management card to an active network port (see Using the Remote Management Card page 96). Note The AC power cord is the library’s main AC disconnect device and must be easily accessible at all times. For 2/20, 4/40, and 6/60 Series Libraries: —...
  • Page 38 2/20 Series SCSI Cable Connections Figure 16 Host (user configured) Remote management card LAN connection Appropriate 68-pin SCSI terminator Jumper cable with SCSI 68-pin connectors SCSI cable from drive 1 to host SCSI cable from drive 2 to host Connecting and Powering on the Library Chapter 1...
  • Page 39 Figure 17 4/40 Series SCS Cable Connections Host (user configured) Remote management card LAN connection Appropriate 68-pin SCSI terminator Jumper cable with SCSI 68-pin connectors SCSI cable from drive 1 to host SCSI cable from drive 2 to host SCSI cable from drive 3 to host SCSI cable from drive 4 to host Chapter 1 Connecting and Powering on the Library...
  • Page 40 6/60 Series SCS Cable Connections Figure 18 Host (user configured) SCSI cable from drive 2 to host Remote management card LAN connection SCSI cable from drive 3 to host Appropriate 68-pin SCSI terminator SCSI cable from drive 4 to host Jumper cable with SCSI 68-pin connectors SCSI cable from drive 5 to host SCSI cable from drive 1 to host...
  • Page 41 Figure 19 8/80 and 10/100 Series SCSI Cable Connections 13 13 14 14 11 11 12 12 10 10 Chapter 1 Connecting and Powering on the Library...
  • Page 42 Table 3 8/80 and 10/100 Series SCSI Cable Connections Host (user configured) Remote management card LAN connection Appropriate 68-pin SCSI terminator SCSI cable from the library controller card to drive 1 Host SCSI cable to drive 1 Host SCSI cable to drive 2 Host SCSI cable to drive 3 Host SCSI cable to drive 4 Host SCSI cable to drive 5...

  • Page 43: Fibre Channel Cable Connections

    Fibre Channel Cable Connections There are several Fibre Channel cabling options. Figure 20 provides an overview. When using hubs or switches, consult the user documentation for Note those products. For detailed information on HP supported topologies, refer to the SAN Solution Installation Guide available from http://www.hp.com/go/support.
  • Page 44 The following steps illustrate a Fibre Channel connection between the host, or switch, and library. Refer to on page 45 through Figure 22 Figure 25 on page 48, and connect the library as follows: 1. Ensure that the library and host are inactive, and the library is disconnected from the host.
  • Page 45 Connect the Fibre Channel cable(s) to the host, hub, or switch. If necessary, connect the Fibre Channel cable to the GBIC provided before connecting to the host, hub, or switch. Figure 21 Connecting Fibre Channel Cables to the GBIC The Fibre Channel printed circuit boards may contain a laser Caution system (GBIC or GLM module) that is classified as a “Class-I Laser Product”...
  • Page 46 For 8/80 and 10/100 Series Libraries: Connect the power cords on the rack to a power outlet on each library level. For 2/20, 4/40, and 6/60 series libraries, skip to the next step. 8. Connect the power cord(s) from the library to a grounded power receptacle, and power on the library.
  • Page 47 Figure 22 2/20 Series Fibre Channel Connections Hosts (user configured) SCSI cable from the library controller card to drive 1 Hub or switch SCSI cable from bus 1 on the Fibre Channel controller to drive 1 Remote management card LAN SCSI cable from bus 2 on the Fibre Channel controller connection to drive 2...
  • Page 48 4/40 Series Fibre Channel Connections Figure 23 Hosts (user configured) SCSI cable from bus 1 on the Fibre Channel controller to drive 1 Hub or switch SCSI cable from bus 2 on the Fibre Channel controller to drive 2 Remote management card LAN SCSI cable from bus 1 on the Fibre Channel connection controller to drive 3...
  • Page 49 Figure 24 6/60 Series Fibre Channel Connections Hosts (user configured) SCSI cable from bus 2 on the Fibre Channel controller to drive 2 Hub or switch SCSI cable from bus 1 on the Fibre Channel controller to drive 3 Remote management card LAN SCSI cable from bus 2 on the Fibre Channel connection controller to drive 4...
  • Page 50 8/80 and 10/100 Series Fibre Channel Connections Figure 25 Connecting and Powering on the Library Chapter 1...
  • Page 51 Table 4 8/80 and 10/100 Series Fibre Channel Connections Host (user configured) Hub or switch Remote management card LAN connection Fibre Channel cable SCSI cable from library controller to drive 1 Appropriate SCSI terminator SCSI cable from bus 1 on the Fibre Channel interface to drive 1 SCSI cable from bus 2 on the Fibre Channel interface to drive 2 SCSI cable from bus 1 on the Fibre Channel interface to drive 3 SCSI cable from bus 2 on the Fibre Channel interface to drive 4...

  • Page 52: Verifying The Host Configuration

    Verifying the Host Configuration Once the library is connected to a host, the operating system must be configured to recognize it (if it has not already been configured). The procedures are different, depending on the host system: Windows NT on page 51 Windows 2000 on page 51 Sun Solaris...

  • Page 53: Windows Nt

    Windows NT For Windows NT™ operating systems, perform the following operating system configurations: Install the appropriate host bus adapter(s) Install the corresponding drivers for the interface card(s) To verify the hardware installation, look for the library and drives after powering up the host. Go into Settings -> Control Panel -> SCSI Adapter. Install the backup software Run a test backup to ensure that all components are properly configured.

  • Page 54: Sun Solaris

    Sun Solaris For Sun Solaris™ operating systems, perform the following operating system configurations: Install the appropriate host bus adapter(s) Install the corresponding drivers for the interface card(s) To verify the hardware installation, look for the library and drives after powering up the host. —...

  • Page 55: Getting Started

    Getting Started After you install and configure the library, you must complete the following setup tasks from the library’s front panel: Setting the date and time: When you first set up the library or if it has been unplugged for an extended period of time (around 8 days), set the library’s real-time clock.

  • Page 56: Moving Or Shipping The Library

    Moving or Shipping the Library WARNING Do not move the library without additional help or an appropriately rated lift device. The 2/20 series library weighs 40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb). The 6/60 series library weighs 104 kg (249 lb). The 8/80 and 10/100 series libraries weigh approximately 227 kg (500 lb).
  • Page 57 The tape automatically rewinds before it is unloaded. A status screen displays the library’s progress as the tape is relocated. d. From the Drive and Tape Operations menu, select [Back] to return to the Operations menu. 2. If shipping the library, remove tape cartridges from the magazines: a.
  • Page 58 5. To ship the library, remove all external cords, cables, and terminators. For an internal move, only disconnect the power cables, SCSI cables, the RMC ethernet cable, and the Fibre Channel connection from the host, hub, or switch. Note You do not need to remove the SCSI cables that connect the controller or the Fibre Channel controller to the drive modules, unless the library is being shipped.
  • Page 59 8. Extend the rack’s anti-tip foot. Failure to extend the anti-tip foot could result in personal injury WARNING or damage to the library. 9. Open the magazine drawers and loosen the screws that lock the library into place (Figure 14 on page 30).
  • Page 60 Latch Stops Figure 26 14. Remove the library from the rack. 2/20 Series Libraries: With the help of two people or a lift, slide the library out of the rack and place it in the original packaging materials. 4/40 and 6/60 Series Libraries a.

  • Page 61: Operating The Library

    Operating the Library Chapter Overview This chapter describes the following: on page 60 Front Panel Overview on page 64 Understanding the Menu Structure on page 65 Using Tapes on page 81 Accessing Tapes in the Library Drive and Tape Operations on page 86 Chapter Overview...

  • Page 62: Front Panel Overview

    Front Panel Overview The front panel displays icons and text that provide library, drive, and tape status information. It also uses text prompts and warnings to guide you while making changes. Use the button immediately below the label to execute the desired function.

  • Page 63: Status Bar

    Status Bar All screens, except the Home and Map screens, show a status bar that summarizes library and drive status (Figure 28 on page 61). The status bar shows a reverse video reminder (icon background reverses to black) for drive or library errors that have been entered in the media log or hard error log.
  • Page 64 The status bar can display the icons listed in on page 62 and Table 5 Table 6 on page 62. Table 5 Drive Icons Power is off Online Failed, offline Full and idle Needs to be cleaned Unloading a tape Offline Seeking data on a tape Failed, online...

  • Page 65: Nesting

    Nesting Each level of password-protected menus ( ) includes Administration Service all options available in the subordinate menu. For example, all options available in the are also included in the . This Administration Menu Service Menu functionality reduces the need to return to the or re-enter a Main Menu password.

  • Page 66: Understanding The Menu Structure

    Understanding the Menu Structure Figure 30 Front Panel Menu Structure Understanding the Menu Structure Chapter 2...

  • Page 67: Using Tapes

    Using Tapes This section includes information on: Mixed Media on page 66 Media Migration on page 67 Using HP Ultrium Cartridges on page 69 Using DLT Tape Cartridges on page 74 It is critical to ensure that the media you use matches the format Caution of your tape drive.

  • Page 68: Mixed Media

    Mixed Media Mixed media refers to the option to backup to more than one drive type, such as DLT and LTO, within the same physical tape library. General considerations when using mixed media: Some backup software packages do not support mixed media. Consult your software provider to verify that your configuration is supported.

  • Page 69: Media Migration

    Media Migration Utilities and services are available to assist you in migrating from one drive technology to another. HP Library & Tape Tools The HP Library & Tape Tools diagnostic assists you in installing and supporting your tape library. This tool provides an intuitive graphical user interface with integrated context-sensitive help.

  • Page 70: Service Provider

    For more information on using HP Library & Tape Tools for media migration, refer to http://www.hp.com/support/tapetools. Service Provider Vogon International provides migration, recovery, and forensic services with offices in the United Kingdom, Germany, and the United States. Vogon offers a standard service and a fast-track service that generally has a 50% quicker turnaround time from the standard service.

  • Page 71: Using Hp Ultrium Cartridges

    Using HP Ultrium Cartridges In addition to the information provided in this manual, refer to the documentation provided with your media for more information. Caution HP Ultrium tape drives require special cleaning cartridges and data cartridges formatted specifically for HP Ultrium. To avoid damage to your tape drive, it is critical to use appropriate cleaning cartridges and properly formatted data cartridges.

  • Page 72: Write-Protecting Ultrium Cartridges

    Write-Protecting Ultrium Cartridges Each cartridge has a sliding write-protect switch. Using the write-protect switch ensures data safety for files that have been previously written to tape, preventing additional files from being written to that tape. To change the write-protect setting, slide the red tab on the base of the cartridge (Figure 32):...

  • Page 73: Using Ultrium Cartridge Bar Code Labels

    Using Ultrium Cartridge Bar Code Labels Make it a practice to use barcode labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: Date of format or initialization Cartridge owner (such as a group or department) Storage purpose Note...

  • Page 74: Ordering Ultrium Cartridges And Bar Code Labels

    Note Outside of North America, contact your nearest HP authorized dealer or sales representative. Call 1-800-752-0900 (North America only) for the location of the nearest authorized Hewlett-Packard dealer Contact HP Direct: — 1-800-538-8787 (North America only) — HP Direct Hewlett-Packard ATTN: Mail Order P.O.

  • Page 75: Using Ultrium Cleaning Cartridges

    Ultrium Bar Code Ensure that you use HP qualified bar code labels only. Contact an HP Labels authorized dealer or sales representative for current compatibility and availability. You can order Ultrium bar code labels through the following supplier: Colorflex: — Website: http://www.colorflex.com —...

  • Page 76: Using Dlt Tape Cartridges

    Using DLT Tape Cartridges In addition to the information provided in this manual, refer to the documentation provided with your media for more information. Caution Quantum DLT tape drives require special cleaning cartridges and data cartridges formatted specifically for Quantum DLT. To avoid damage to your tape drive, it is critical to use appropriate DLT cleaning cartridges and properly formatted DLT data cartridges.
  • Page 77 Figure 34 Leader in Correct Position, Hub, and Door Lock Tab Tape leader Spring-loaded hub Door lock Chapter 2 Using Tapes...

  • Page 78: Write-Protecting Dlt Cartridges

    Do NOT Use Cartridges with: Tape or leaders that have been touched with bare fingers (may transfer oils to the tape head). Labels used on the top, bottom, sides, or back of the cartridge. Use the label slot only. Caution Always discard damaged tape cartridges.

  • Page 79: Using Dlt Cartridge Bar Code Labels

    Figure 35 DLT Write-Protect Switch Settings Using DLT Cartridge Bar Code Labels Make it a practice to use barcode labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: Date of format or initialization Cartridge owner (such as a group or department) Storage purpose...
  • Page 80 DLT cartridges have a front slide slot located on the face of the cartridge next to the write-protect switch. Use this slot for inserting the barcode label by sliding it into the slot (Figure 36 on page 78). Caution Do not apply labels onto the top, bottom, sides, or back of the cartridge as this may cause damage to the tape drive or interfere with reliable operation.

  • Page 81: Ordering Dlt Cartridges And Bar Code Labels

    Note Outside of North America, contact your nearest HP authorized dealer or sales representative. Call 1-800-752-0900 (North America only) for the location of the nearest authorized Hewlett-Packard dealer Contact HP Direct: — 1-800-538-8787 (North America only) — HP Direct Hewlett-Packard ATTN: Mail Order P.O.

  • Page 82: Using Dlt Cleaning Cartridges

    DLT Bar Code Ensure that you use HP qualified bar code labels only. Contact an HP Labels authorized dealer or sales representative for current compatibility and availability. You can order DLT bar code labels through the following supplier: Colorflex: — Website: http://www.colorflex.com —...

  • Page 83: Accessing Tapes In The Library

    Accessing Tapes in the Library Tapes in the library may be accessed using the following features: Magazine access Mailslot access (if configured, see Configuring the Mailslot on page 93 for configuration information) Magazine Access Main Menu -> Operations -> Magazine Access 1.
  • Page 84 Removing/Replacing a Magazine Figure 37 3. Remove the magazine by lifting it straight up with the handle (Figure 37 on page 82). 4. To remove a tape, set the magazine on its back and grasp the top and bottom corners of a tape. Pull the tape straight out of the magazine. Accessing Tapes in the Library Chapter 2...
  • Page 85 5. If desired, insert tapes into the magazine. Ensure that you use the appropriate tape type for the magazine. — When inserting Ultrium cartridges into the tape library magazine, ensure that each cartridge is positioned with the write-protect switch facing out of the magazine and towards the magazine handle (Figure 38).
  • Page 86 — When inserting DLT cartridges into the tape library magazine, ensure that each cartridge is positioned with the write-protect switch facing out of the magazine and away from the magazine handle (Figure 39). Push the tape into the slot until it “clicks” into place. Figure 39 Loading DLT Tapes into a Magazine Write-Protect Switch...

  • Page 87: Mailslot Access

    Mailslot Access The mailslot is located in the upper right-hand drawer of the Note library. The mailslot can be accessed from the sub-menu or from the Home Operations screen. Main Menu -> Operations -> Mailslot Access Home Screen -> Mail 1.

  • Page 88: Drive And Tape Operations

    Drive and Tape Operations Main Menu -> Operations -> Drive and Tape Operations Look at the product information labels on the back of the library and the labels inside each tape drawer for more information about drive and slot numbering. The numbering scheme is also illustrated in Library Back Panel Features page 33.

  • Page 89: Unloading A Tape From The Drive

    Unloading a Tape from the Drive 1. From the menu, select Drive and Tape Operations [Unload Tape from Drive] 2. Use the keys to select the drive you want to unload. You can only select a full drive. 3. Select to move the tape from the drive to the tape’s original [Unload] location (the slot it occupied before being loaded into the drive).

  • Page 90: Moving Tapes Between Slots

    1. From the menu, select Drive and Tape Operations [Clean Drive] 2. From , use the or [++] key to select the slot Choose Cleaning Slot location of the cleaning tape. Refer to the label inside the library drawer, the front panel display, or Library Back Panel Features on page 33 for a list of the slot numbers.

  • Page 91: Library Administration

    Library Administration Chapter Overview This chapter describes the following: on page 90 Configuring the Library on page 92 Enabling and Changing the Password on page 93 Configuring the Mailslot on page 96 Using the Remote Management Card Configuring the Library for Fibre Channel on page 102 Setting SCSI IDs on page 106...

  • Page 92: Configuring The Library

    Configuring the Library Main Menu -> Administration -> Change Configuration Note When you reconfigure the library, you may also need to reconfigure your backup software. For more information, consult the documentation provided with your software. You can change the following configuration options for the library: Table 11 Configuration Options Menu Item...
  • Page 93 Table 11 Configuration Options Menu Item Description Default Options Other Report Recovered (Soft) Errors: Reports On or Off recovered errors over SCSI. Configuration Options (see Restore Factory Defaults: Restores the default page 112) configuration settings (see Table 12 page 91). On or Off Prevent Media Access: Locks the library drawers and prevents front panel access.

  • Page 94: Enabling And Changing The Password

    Enabling and Changing the Password Note Administration procedures can be password protected. These procedures include: diagnostic tests, configurations, online drive repair, and setting the date and time. A password is also required for administration through the remote management card. Main Menu -> Administration -> Change Configuration -> Password When the library is first installed, the password is inactive.

  • Page 95: Configuring The Mailslot

    Configuring the Mailslot The mailslot is used for moving tapes into and out of the library in a controlled manner. Mailslot locations are different than storage locations. Consequently, having a larger mailslot decreases the number of storage locations available in the library. See on page 94.
  • Page 96 Table 13 Mailslot Configuration Number of Advantages and Disadvantages Mailslots 0 slots Magazine access must be used to exchange tapes (see Magazine Access on page 81). Advantage: Allows all slots to be used for data storage. Disadvantage: Cannot easily remove or add tapes without an inventory check.
  • Page 97 Note When you reconfigure the library, you may also need to reconfigure your backup software. For more information, consult the documentation provided with your software. Main Menu -> Administration -> Change Configuration -> Mailslot Before changing the mailslot configuration, verify the slots that Note will become the mailslot are empty and not the original location of a tape in a drive.

  • Page 98: Using The Remote Management Card

    Using the Remote Management Card Overview The remote management card (RMC) includes a Web-Based Library Administrator, which allows web management and monitoring of your library through a network connection. This interface allows you to monitor your library from anywhere on the network through comprehensive and user- friendly web pages.

  • Page 99: Dynamic Host Configuration Protocol (Dhcp)

    For remote management, you need a network connection and a browser to: View the current status of the library, drives, and tapes Manage multiple devices from any workstation within the intranet Manage and configure the library on your network in a secure environment to: —...

  • Page 100: Bootp

    BOOTP BOOTP is similar to DHCP, in that a BOOTP server dynamically assigns an IP address to any BOOTP client that requests one. The difference is that your system administrator must preconfigure the BOOTP server for the library. The system administrator assigns a permanent IP address to the library’s MAC address.

  • Page 101: Configuring The Remote Management Card

    Configuring the Remote Management Card The library only requires one remote management card, which will already be installed when the library arrives. The library administrator password is required for this process. If Note the password is not set, you can view information but will not be permitted to configure your remote management card from your web browser.
  • Page 102 The MAC address is unique to each remote management card Note and is used for identification. This address cannot be configured. To successfully use BOOTP from the library, your system administrator must first configure the BOOTP server using the MAC address. (See BOOTP on page 98.) 5.

  • Page 103: Retrieving Information About The Remote Management Card

    Retrieving Information about the Remote Management Card Enter the menu to view the following remote management card Information settings: Main Menu -> Information -> View Configuration -> Network Access Network connection speed IP address Subnet mask Gateway address MAC address Chapter 3 Configuring the Library 101...

  • Page 104: Configuring The Library For Fibre Channel

    Configuring the Library for Fibre Channel Note When you reconfigure the library, you may also need to reconfigure your backup software. For more information, consult the documentation provided with your software. The optional Fibre Channel controllers in the library serve as a bridge between SCSI and Fibre Channel.
  • Page 105 4. A message displays information for the , including: CURRENT STATUS — Link status — Connection type (loop or fabric) — AL_PA (Arbitrated Loop Physical Address) for loop connections, or a hex address for fabric connections Select [MORE] 5. A message displays information for the , including the CURRENT SETTINGS addressing assignment method (hard or soft) and the AL_PA for loop...
  • Page 106 Press when complete to save the changes, or select to return to [OK] [QUIT] the beginning of the fibre configuration menu. If you select [QUIT] message will display indicating the old values will be retained. , a message will display indicating that the settings are If you select [OK] being stored onto the Fibre Channel controller.

  • Page 107: Retrieving Information About Fibre Channel

    Retrieving information about Fibre Channel Enter the Information menu to view information such as: Fibre Channel interface or SCSI interface type (LVD or HVD) SCSI bus status Current status (link status, connection type, address) Current settings (addressing assignment method, AL_PA) Future settings (addressing assignment method, AL_PA) World wide node name World wide port name...

  • Page 108: Setting Scsi Ids

    Setting SCSI IDs Main Menu -> Administration -> Change Configuration -> SCSI IDs Note This menu is unavailable for libraries using Fibre Channel because the SCSI IDs are configured automatically. Table 15 Default SCSI IDs SCSI ID Device Library controller Drive position 1 Drive position 2 Drive position 3...
  • Page 109 Caution Changing SCSI ID settings from factory defaults may affect the backup software configuration. Consult your backup software manual for SCSI ID requirements. The SCSI ID for a drive position can be configured, even when no drive is present. When a drive is later added, it will use the ID already assigned to that location.

  • Page 110: Setting The Date And Time

    Setting the Date and Time Main Menu -> Administration -> Set Date and Time When the library is initially set up, or if it has been disconnected for more than eight days, you need to set the date and time. If the date and time are not set, logs will not include date and time stamps.
  • Page 111 Table 16 World Time Zones UTC -12 Eniwetok, Kwajalein UTC -11 Midway Island, Samoa UTC -10 Hawaii UTC -9 Alaska UTC -8 Pacific Time (US and Canada), Tijuana UTC -7 Mountain Time (US and Canada), Arizona UTC -6 Central Time (US and Canada), Saskatchewan, Mexico City, Tegucigalpa UTC -5 Eastern Time (US and Canada), Bogota, Lima UTC -4...

  • Page 112: Retrieving Library Information

    Retrieving Library Information The following information is available from the Information Administration menus: Library information Drive information Configuration information Date and Time Firmware revisions Power supplies Note This information is also available from remote access. See Using the Remote Management Card on page 96.
  • Page 113 Table 17 Library Information Menu option Information Library Status Displays information about the overall status of the library and any partial availability flags. (See page 120.) Hard Error Log Displays a history of unrecovered errors. Returns a (see page 126) message indicating that there are no hard errors, or provides an error entry.

  • Page 114: Drive Information

    Drive Information Main Menu -> Information -> Drive Information 1. From the menu, use the keys to select the desired Drive Information drive module. 2. Select to display and select one of the following options: [OK] — : Displays significant events for the selected drive position, Event Log including drive errors, online/offline transitions, and drive cleaning.

  • Page 115: Date And Time

    Date and Time Main Menu -> Information -> Date and Time Access this menu to view the library’s settings for the date, time, and time zone. Use the key to display the date and time of the last power on. [Powered] (See page 108...
  • Page 116 114 Retrieving Library Information Chapter 3...

  • Page 117: Troubleshooting And Diagnostics

    Troubleshooting and Diagnostics Chapter Overview This chapter includes information on the following: on page 116 Troubleshooting Overview on page 118 Understanding Error States on page 130 Interpreting Library LEDs on page 140 Troubleshooting Common Problems Diagnostic Support Tools on page 154 Chapter Overview 115...

  • Page 118: Troubleshooting Overview

    Troubleshooting Overview Below is an overview of the troubleshooting process. More detailed information is provided on the following pages. Figure 42 Troubleshooting Overview Identify the type of error. (See the Understanding Error Types section of this chapter) Check soft error logs.

  • Page 119: Understanding Error Types

    Understanding Error Types There are several categories of errors that might occur when you are using your library. Each error category has a different troubleshooting process, which is described in more detail later in this chapter. Figure 43 Error Types Least serious Most serious Partial...

  • Page 120: Understanding Error States

    Understanding Error States This section describes the difference between the following types of errors: Soft (Recovered) Errors on page 118 Partial Availability State on page 120 Hard (Unrecovered) Errors on page 126 Host Software and Media Errors on page 128 Soft (Recovered) Errors Soft errors are hardware errors that the library recovered from by retrying the operation.
  • Page 121 Figure 44 Using the Soft Error Log Monitor and track components that might fail. See error history to Review the soft error determine why other log to: errors have occurred. Identify the reason for backup software and SCSI timeouts. Chapter 4 Understanding Error States 119...

  • Page 122: Partial Availability State

    Partial Availability State Note A partial availability state is most commonly an indication of a configuration issue and does not necessarily indicate a hardware failure. When the library is in a partial availability state, it is still functional, but is not in an optimum or supported configuration, as described in Table 18 on page...
  • Page 123 To view more information about the partial availability error, you can access the log by following this menu path: Main Menu -> Information -> Library Information -> Library Status The partial availability state is caused by one of the conditions listed in Table on page 121.
  • Page 124 Table 18 Partial Availability Conditions Library Status Cause Solution Drive online Drive(s) are present and powered Update drive firmware. (See pending up, but have outdated firmware. Upgrading Firmware page 176.) Drive firmware Drives are present and powered up, Update drive firmware. (See mismatch but have different revisions of Upgrading Firmware...
  • Page 125 Table 18 Partial Availability Conditions Library Status Cause Solution Magazine/Mailslot Magazine(s) Library could not detect all the Ensure that all magazines are missing magazines. present and correctly installed. (See Figure 37 on page 82.) Incompatible The magazine is incompatible with Ensure that you use the correct magazine(s) the drive type.
  • Page 126 Table 18 Partial Availability Conditions Library Status Cause Solution Slave card failed Library slave controller card failed Verify that a slave card is present power-up test. in all but the lowest level of the library. Note: Slave controller cards are required in all but the lowest level of Verify that the cards are properly the library.
  • Page 127 Table 18 Partial Availability Conditions Library Status Cause Solution Power supply fault Library detected one or more Determine which power supply redundant power supplies in a has failed. (See on page Table 26 failed condition. 139 for LED status information.) Contact your service representative to replace the power supply.

  • Page 128: Hard (Unrecovered) Errors

    Hard (Unrecovered) Errors When a hard error occurs, the front panel will display an error message that indicates the problem, and the LED bar will be flashing amber. You cannot operate the library until this error is resolved. Note This information can also be found in the latest entry of the hard error log.
  • Page 129 Use the following steps to resolve the problem: 1. From the screen with the initial error message or from the Hard Error Log select to retrieve more information about the error. [More] 2. Record all information from this screen for later reference. 3.

  • Page 130: Host Software And Media Errors

    Host Software and Media Errors The library depends on several other components to operate correctly. Errors that seem to be caused by the library often are a result of issues on the host, the network, or with the backup software. When troubleshooting the library, begin ruling out these components.

  • Page 131: Backup Software Errors

    Backup Software Errors While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. (See Backup Software Support on page 201.) Your software applications may need to be reconfigured or, in some cases, reinstalled after you have installed additional drives or slots into the library.

  • Page 132: Interpreting Library Leds

    Interpreting Library LEDs LEDs communicate status and errors as they are occurring. Use the library LEDs to get an indication of how the library is functioning. All library cards and drive modules contain LEDs. In general, a yellow LED comes on during power up and changes to green when power up is successful.
  • Page 133 Figure 47 Library Back Panel 10/100 10/100 8/80 8/80 6/60 6/60 4/40 4/40 2/20 2/20 Vacant slot Slave controller card Remote management card Library expansion card Library controller card Power supply (standard or redundant) Fibre Channel interface (optional) Chapter 4 Interpreting Library LEDs 131...
  • Page 134 Table 19 Slave Controller LED Ready LED Color Description Yellow Default boot mode on power-up. Will remain in this state until board completes initialization. Green Slave controller board is ready. 132 Interpreting Library LEDs Chapter 4...
  • Page 135 Table 20 Remote Management Card LEDs 1) Ready LED Color Description Yellow Powering up, failed power-on test, or fatal error was detected during operation. Green Card passed power-on test. Card ready. 2) Link LED Color Description Green Indicates valid network connection.
  • Page 136 Table 21 HVDS Library Controller Card LEDs 1) Controller LED Color Description Flashing Green Controller needs firmware. Yellow In the process of powering up. Flashing Yellow Controller failed power-on test. Green Controller passed power-on test. 2) SCSI LED Color Description Green No bus connected or high-voltage differential SCSI bus connected.
  • Page 137 Table 22 LVDS Library Controller Card LEDs 1) Controller LED Color Description Flashing Green Controller needs firmware. Yellow In the process of powering up. Flashing Yellow Controller failed power-on test. Green Controller passed power-on test. 2) SCSI LED Color Description Green No bus connected or low-voltage differential SCSI bus connected.
  • Page 138 Table 23 Library Expansion Card LED (8/80 and 10/100 Series Libraries Only) Ready LED Color Description Yellow Powering up, hardware error, or card located on an unsupported level of the library. Green Card is ready. Flashing Indicates internal library Green communication bus activity.
  • Page 139 Table 24 High-Performance Fibre Channel Interface (HVDS or LVDS) 1) Activity LED Color Description ACT LNK RDY Flashing Indicates transmission activity by the Fibre Channel interface. Green 2) Link LED Color Description Green Indicates valid Fibre Channel connection. Yellow Fibre Channel interface is being reset. Fibre Channel is not connected.
  • Page 140 Table 25 Drive Module LEDs 1) Yellow 2) Green Description Drive is online and available. Flashing Drive is offline and may be replaced without powering off the library. Flashing Drive is being brought online. Flashing Drive is offline. Internal communication has been lost. Drive module controller is in reset.
  • Page 141 Table 26 Redundant Power Supply LEDs 1) DC Output LED Color Description Green DC output is within the specified limit. DC output is outside of specified limit. 2) AC Input LED Color Description Green AC input is within the specified limit. AC input is outside of specified limit.

  • Page 142: Troubleshooting Common Problems

    Troubleshooting Common Problems This section includes information on troubleshooting common library problems. For problems that may be related to the host or application software, refer to the host system documentation, the application software instructions, and Host Software and Media Errors on page 128.
  • Page 143 Table 27 Troubleshooting Table Problem Solution One of the redundant power Check the LEDs on the power supplies to identify the one that supplies is not functioning may be at fault (Table 26 on page 139) and contact your properly. service representative.
  • Page 144 Table 27 Troubleshooting Table Problem Solution Tape stuck in drive. Power cycle the library and retry unloading the tape from the library front panel, the remote management card Web-Based Library Administrator pages, or the host backup software. Ensure the backup host software is not reserving the slot. The backup software needs to cancel the reservation.
  • Page 145 Table 27 Troubleshooting Table Problem Solution DLT tape has circular wear The DLT drive hub may not be engaging the tape hub properly. patterns around the hub. Discard the tape and contact your support representative. Error message appears: Retry the operation. If you continue to get this error, replace the “Drive rejected load of tape”...
  • Page 146 Table 27 Troubleshooting Table Problem Solution A new data cartridge is used Ensure you are using an approved cleaning cartridge for your and the clean drive icon is drive type. (See Media Compatibility on page 187.) displayed. Clean the outside of the data cartridge using a damp cloth. Clean the drive using the drive cleaning procedure.
  • Page 147 Table 27 Troubleshooting Table Problem Solution Cause: Contamination by One or two passes with a cleaning tape should resolve head staining. cleaning lights caused by normal head staining. If a cleaning (Resulting from adhesion of tape is unsuccessful in resolving a cleaning light after 3 or chemicals that are present in more attempts, the cleaning tape may be contaminated, and the tape media to the head...
  • Page 148 Table 27 Troubleshooting Table Problem Solution Cause: Expired cleaning A cleaning cartridge is good for 20 uses. After that, the drive cartridge will still load the cartridge, but it will not perform any cleaning, and the cleaning light will stay on. If cleaning is performed from the front panel of the library, the library will provide a front panel message if the cleaning cartridge has expired.
  • Page 149 Table 27 Troubleshooting Table Problem Solution Host does not detect the Ensure that the HBA type matches the library type (HVDS, library. LVDS, or single-ended SCSI) and is properly installed and configured. Check that the library is terminated and properly cabled. Ensure that the terminator is compatible with the library (HVDS, LVDS, or single-ended SCSI).
  • Page 150 Table 27 Troubleshooting Table Problem Solution The RMC Web-Based Library Check your computer’s display settings. For best results, make Administrator interface is slow sure the display resolution is set to 800 x 600 and the color in updating the web pages or palette is set to 65535 colors or higher.
  • Page 151 Table 27 Troubleshooting Table Problem Solution The library is not efficiently Check the network bandwidth from the host computer. backing up data. Check that the library’s drive(s) are on their own SCSI bus and not daisy-chained to another tape drive or the hard drive. Check that the server and file system have the processing power and memory needed to stream the tape drive.
  • Page 152 Table 27 Troubleshooting Table Problem Solution Cannot write to the tape. Check the write-protect tab on the tape to assure write-enabled status. Ensure that the backup software does not have the write-protect setting activated. Check the host device file system access permissions. Verify that you are using the correct tape type.

  • Page 153: Manually Rewinding A Stuck Dlt Tape

    Manually Rewinding a Stuck DLT Tape The following procedure is for DLT tape drives only. For tapes Note stuck in an Ultrium tape drive, contact your support representative. Before manually rewinding a stuck DLT tape: Attempt to eject the tape using the tape library front panel, remote management card Web-Based Library Administrator pages, and your host backup software.

  • Page 154: Removing A Stuck Dlt Tape

    Rewinding a Tape in the DLT Drive Module Figure 48 Removing a Stuck DLT Tape Use the following procedure and Figure 49 to remove a tape stuck in a DLT drive module: 1. Ensure that the tape has been rewound. See Manually Rewinding a Stuck DLT Tape on page 151.
  • Page 155 4. Verify the tape is not damaged (see Inspecting DLT Cartridges page 74). Figure 49 Spring-Loaded Latch and Thumb-Wheel Chapter 4 Troubleshooting Common Problems 153...

  • Page 156: Diagnostic Support Tools

    Diagnostic Support Tools The following tools are available for the library: HP Library & Tape Tools on page 154 Support Tools Manager and Sysdiag on page 155 Running Library Diagnostic Tests on page 156 HP Library & Tape Tools With HP Library & Tape Tools installed on your host computer, you can do the following: Identify all SCSI and Fibre Channel devices connected to your system View detailed configuration, identification, inventory, and drive...

  • Page 157: Support Tools Manager And Sysdiag

    Figure 50 HP Library & Tape Tools Interface (example) Support Tools Manager and Sysdiag For more information on these diagnostic tools, see the online Configuration and Diagnostic Guide at http://www.hp.com/go/support. Search for the library model and then select [Manuals]. Note This tool is for use with HP-UX and MPE/iX operating systems.

  • Page 158: Running Library Diagnostic Tests

    Running Library Diagnostic Tests Main Menu -> Administration -> Run Test Use the following procedure to run internal tests of library functions. Table 28 on page 156 describes these tests. 1. From , select to display additional administrative Administration [More] options.
  • Page 159 Table 28 Front Panel Diagnostic Tests Test Description Wellness Test Moves a tape from a random slot to an empty drive, repeats the process until all drives are full, and then returns all tapes to their original slots. Rewind Media Caution: Do not run this test if the drive contains a tape that is receiving data from the host.
  • Page 160 Table 28 Front Panel Diagnostic Tests Test Description Demonstration Caution: Run an inventory check from the host backup application after performing this test to ensure that tapes are returned to their original locations Selects a random full storage slot, moves the tape to the drive, and repeats the process until all drives are full.

  • Page 161: Replacing Parts And Upgrading Firmware

    Replacing Parts and Upgrading Firmware Chapter Overview This chapter includes information on the following: on page 160 Removing and Replacing Cards on page 162 Removing and Replacing Drive Modules on page 169 Replacing the Redundant Power Supply Removing the Library Cover and Feet (2/20 & 4/40 Series Only) page 172 Removing and Replacing a Cosmetic Door on page 174...

  • Page 162: Removing And Replacing Cards

    Removing and Replacing Cards Caution This library contains very sensitive electrical components. It is important to follow the proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when removing and replacing cards and major assemblies. Failure to follow proper procedures could lead to intermittent failures or premature hard failures.

  • Page 163: Replacing A Card

    Replacing a Card 1. Align the edges of the replacement card with the card slot. 2. Gently push on the lower third of the replacement card, inserting it into the library until the card is flush with the library. This will help ensure that the backplane pins are optimally aligned.

  • Page 164: Removing And Replacing Drive Modules

    Removing and Replacing Drive Modules This section explains how to replace a drive module in the following situations: The library is powered off. The library is powered on. If the library needs to remain powered on when you are placing the drive, you need to check that the backup software supports this.

  • Page 165: Removing A Drive Module

    Removing a Drive Module To preserve SCSI communications, do not loosen or remove the Note SCSI cable(s) connected to the outside of the drive module. The connection to be removed is located inside the drive module. Remove the drive module using the steps below: 1.
  • Page 166 5. Lay the connector assembly to the side, allowing the external cables to hang from the connection(s). Do not disconnect external cables from the connector plate. 6. Loosen the top and bottom thumbscrews on the drive module (Figure 52 on page 164). Using the handle that is mounted on the back of the drive module, pull the drive module straight out with one hand while supporting the bottom of the drive module with the other hand.

  • Page 167: Installing A Drive Module

    Installing a Drive Module It is not necessary to power off the library when inserting a WARNING replacement drive module. However, to avoid injury, do not insert your hand or foreign objects through the empty drive bay and into the vertical lift assembly area. 1.
  • Page 168 3. Tighten the top and bottom thumbscrews, securing the drive module into the library. 4. Plug the ribbon connector into the back of the drive module (Figure 51 page 163). 5. Gently fold the ribbon cable (attached to the plate and SCSI cable), into the back of the drive module.

  • Page 169: Removing And Replacing The Power Supply

    Removing and Replacing the Power Supply A failing power supply on a 2/20 series library disables the library. A failing power supply on upper library levels results in a partial availability state. Note Power cycling the library at this point will result in a hard error. If you want to continue using the library in its partially available state, do not power cycle.

  • Page 170: Replacing The Power Supply

    Removing the Stop Bracket for 2/20 Series Library Figure 54 Replacing the Power Supply 1. Grasp the power supply handle with one hand while supporting the bottom with your other hand. Align the power supply with the guide notch at the top of the power supply bay. 2.

  • Page 171: Replacing The Redundant Power Supply

    Replacing the Redundant Power Supply To replace individual power supply units: 1. Push the tab on the power supply unit to the left. 2. Remove the supply using the handle on the back of the unit and pulling outward. Support the bottom of the power supply to avoid dropping or damaging it.

  • Page 172: Replacing The Redundant Power Supply Module

    Replacing the Redundant Power Supply Module Caution When replacing the entire power supply module, note that the library does not have redundant power backup until the new module is installed. See page 170 for the procedure for replacing individual power supply units. 1.
  • Page 173 Figure 56 Replacing the Redundant Power Supply Module Power Supply Module Power Supply Unit Caution Do not move the covered power switch located at the bottom of the module. By default, power is always kept on to ensure redundant backup. Note The redundant power supply module FRU comes with the entire module and one power supply unit.

  • Page 174: Removing The Library Cover And Feet (2/20 & 4/40 Series Only)

    Removing the Library Cover and Feet (2/20 & 4/40 Series Only) To install a stand-alone library in a rack, remove the cover and feet by following these steps: 1. Remove the following six screws (Figure 57): a. Four screws, one located at each of the four feet b.
  • Page 175 3. Remove the feet as follows: a. Remove the 10-24 torx T20 machine screws from the side of each foot assembly. b. Slide the feet off the library. Figure 58 Removing the Feet Chapter 5 Removing the Library Cover and Feet (2/20 & 4/40 Series Only) 173...

  • Page 176: Removing And Replacing A Cosmetic Door

    Removing and Replacing a Cosmetic Door Removing a Cosmetic Door Face 1. Pull the front door outward. Use the front panel display and/or key to unlock the door. 2. Remove the front magazine by lifting the handle on the top of the magazine and pulling upward.
  • Page 177 Figure 59 Removing the Front Door Face Release tab Sheet-metal tab Cosmetic door connecting hooks Chapter 5 Removing and Replacing a Cosmetic Door 175...

  • Page 178: Upgrading Firmware

    Upgrading Firmware Caution Before upgrading firmware, be sure to generate a support ticket using HP Library & Tape Tools (see page 154). The resulting information may be helpful to your service representative in resolving potential issues that may have prompted the firmware upgrade.

  • Page 179: Using Hp Library & Tape Tools (Library And Drive Firmware)

    2. From the Firmware Revisions menu, use [More] to view the drive firmware revisions. You can also check your current firmware revisions from the remote management card: 1. Enter the designated IP address into the web browser to launch the Web- Based Library Administrator pages.

  • Page 180: Using The Remote Management Card (Library And Lto Drive Firmware)

    The firmware download may take several minutes to complete. Note Using the Remote Management Card (library and LTO drive firmware) All library components, except drives, can be easily downloaded from the remote management card. Note The firmware file is available from HP Support at http:// www.hp.com/go/support.

  • Page 181: Using A Firmware Upgrade Tape (Drive Firmware Only)

    Using a Firmware Upgrade Tape (drive firmware only) 1. Contact your service representative to get the drive upgrade tape. 2. Ensure that the drive is empty. The drive icon(s) on the Home screen indicates the presence of a tape in the drive. If a tape is in the drive, use the front panel to return the tape to a storage slot.
  • Page 182 180 Upgrading Firmware Chapter 5...

  • Page 183: Appendix A Technical Specifications

    Technical Specifications Appendix Overview The appendix provides information on the following: on page 182 Environmental Specifications on page 183 Library Specifications on page 184 Physical Specifications on page 186 Cable Specifications Drive Compatibility Specifications on page 187 HP Ultrium Drive and Media Specifications on page 189 DLT Drive and Media Specifications on page 192...

  • Page 184: Environmental Specifications

    Environmental Specifications Table 29 Environmental Specifications Characteristic Specification Temperature/Humidity Operating 10º to 35º C Non-operating -35º to 65º C Operating wet-bulb 25º C maximum temperature (media) Non-operating wet-bulb 46º C maximum temperature (drive) Gradient 10º C per hour Transportation -30 to 60º C (<14 consecutive days) Humidity Operating 20% to 80% RH non-condensing...

  • Page 185: Library Specifications

    Library Specifications Table 30 Library Specifications Description All models General Average tape access time 15 seconds Average tape exchange time 46 seconds (mean time to eject tape from drive, robotically exchange tape from magazine and reload drive) Storage capacity Dependent upon the model and configuration MTBF 100,000 Hours (robotics only)

  • Page 186: Physical Specifications

    Physical Specifications Table 31 Physical Specifications Description Specification Height 2/20 Series 216 mm (9 in) 4/40 Series 489 mm (19 in) 6/60 Series 711 mm (28 in) 8/80 & 10/100 Series 1,969 mm(78 in) Width 2/20, 4/40 & 6/60 Series 442 mm (17 in) 8/80 &...
  • Page 187 Table 31 Physical Specifications Description Specification 8/80 & 10/100 Series approximately 318 kg (700 lb) SCSI Interface Two ports, Very High Density Cable Interconnect (VHDCI), small form factor Auto-negotiation (fast, narrow, wide, ultra2) Supports SCSI-2 and SCSI-3 protocols Available as HVD or LVD/ Fibre Channel Interface One 1.0625 Gbps port Embedded shortwave...

  • Page 188: Cable Specifications

    Cable Specifications Table 32 SCSI Cable Specifications Interface Maximum Supported Length Single-Ended Low-Voltage High-Voltage Differential Differential 3 meters 12 meters 25 meters Fast SCSI 10 MB/second Narrow 20 MB/second Wide 6 meters 12 meters 25 meters Normal/Slow SCSI 5MB/second Narrow 10MB/second Wide 3 meters for 4 devices 12 meters...

  • Page 189: Drive Compatibility Specifications

    Drive Compatibility Specifications Drive Compatibility Table 34 on page 187 shows read and write compatibility between Quantum DLT and LTO, Linear Tape-Open, Ultrium formats. Table 34 Drive Read/Write Compatibility Drive Type Read-compatible Write-compatible DLT 8000 DLT 4000 DLT 4000 DLT 7000 DLT 7000 DLT 8000 DLT 8000...
  • Page 190 on page 188 shows drive technologies and compatible cleaning Table 36 cartridges. Table 36 Cleaning Cartridge Compatibility Drive type Cleaning cartridge type HP part number Quantum DLT DLTtape cleaning cartridge C5142A HP Ultrium HP Ultrium Universal Cleaning Cartridge C7978A Note Ensure you use the correct cleaning cartridge for your tape drive.

  • Page 191: Hp Ultrium Drive And Media Specifications

    HP Ultrium Drive and Media Specifications Table 37 Ultrium Drive Specifications Description HP Ultrium Read/write transfer rate: Non-compressed mode: (maximum sustained) 15 MB/second Compressed (2:1 typical): 30 MB/second Burst transfer rate 80 MB/second Average access time 90 seconds Loading time 25 seconds (maximum) Unloading time 13 seconds (maximum)
  • Page 192 Table 38 Ultrium Media Specifications Characteristic Ultrium Media Formatted capacity 200 GB (2:1 typical compression) Basic description 0.5 inch (metal particle) Tape length 580 meters (1903 feet) Cartridge dimensions 10.2 x 10.5 x 2.2 cm (4.02 x 4.15 x 0.85 in) Shelf life 30 years Cartridge life...
  • Page 193 ID for first generation data cartridges is ‘L1”. For cleaning cartridge messages, ‘CLN’ denotes that it is a cleaning cartridge, ‘H’ represents Hewlett-Packard as the drive manufacturer, ‘n’ is the volume serial number, and ‘XY’ represents the media ID (as stated above). Bar codes will resemble ‘CLNHnnL1’.

  • Page 194: Dlt Drive And Media Specifications

    DLT Drive and Media Specifications Table 40 DLT Drive Specifications Description Quantum DLT 8000 Read/write transfer rate: Non-compressed mode: maximum sustained (DLT Type IV 6.0 MB/second media) Compressed (2:1 typical): 12.0 MB/second Burst transfer rate 20 MB/second Average access time 60 seconds Loading time to BOT 37 seconds (average)
  • Page 195 Table 41 DLT Media Specifications Characteristic DLT Type IV Media DLT 8000 Formatted capacity 40 GB (non-compressed) 80 GB (2:1 typical compression) Basic description 0.5 inch (metal particle) Tape length 557 meters (1828 feet) Cartridge dimensions 10.4 x 10.4 x 2.5 cm (4.1 x 4.1 x 1.0 in) Shelf life 30 years (minimum) @ 20°...
  • Page 196 Table 42 DLT Bar Code Specifications Description Specification Data cartridge message 6-character: 2 alpha, 4 numeric, (AAnnnn) Cleaning cartridge message 6-character: ‘CLN’, 3 numeric (CLNnnn) Dimensions 5.6 cm x 2.1 cm (2.2 in x .82 in) Symbology code 39 without check digit Start/stop characters Narrow bar 0.036 cm (0.014 in)

  • Page 197: Appendix B Customer Support

    Customer Support Appendix Overview This appendix provides information on the following: on page 196 Registering Your Product on page 197 Support Services on page 202 Contacting HP Customer Support on page 207 Warranty Information Appendix Overview 195...

  • Page 198: Registering Your Product

    Registering Your Product Registering your product ensures fast and easy access to Hewlett-Packard Customer Support. HP registration web site: http://www.register.hp.com HP customers who register on our web site join a select group who register to receive: Technical support updates Special Hewlett-Packard offers Direct-to-you details on: —...

  • Page 199: Support Services

    Support Services HP support services upgrade and/or extend the warranty on your tape library. A wide range of service options are available to meet your business uptime needs. SupportPacks SupportPacks are available within180 days of your purchase. If you choose to purchase one, your warranty will be upgraded.
  • Page 200 Table 43 SupportPacks SupportPack Number Description 2/20 series H5520A/E 3 year, same day, onsite H4434A/E 3 year, 24x7, onsite U2063PA/PD (post-warranty) 1 year, next day, onsite H2734PA/PE (post-warranty) 1 year, same day, onsite 4/40 series H5533A/E 3 year, same day, onsite H4435A/E 3 year, 24x7, onsite U2064PA/PE (post-warranty)

  • Page 201: Service Contracts

    Service Contracts Service contracts are available after the first 180 days of your purchase. If you choose to purchase one, your warranty will be upgraded. To purchase a service contract, or for information on additional options, contact your HP sales representative. Table 44 on page 199 and Table 45...
  • Page 202 Table 45 Warranty Upgrade Service Contracts Option Description Standalone upgrade to hardware warranty to 6 hour call-to-repair, 24x7 coverage Priority Upgrades hardware warranty response to 24x7 Upgrades hardware warranty to 6 hour call-to-repair Upgrades hardware warranty to 4 hour call-to- restoration 200 Support Services Appendix...

  • Page 203: Backup Software Support

    Backup Software Support While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. When contacting the software vendor for support, you will need the following information: Your name and telephone number Product name, release number, operating system, build, and serial number...

  • Page 204: Contacting Hp Customer Support

    Contacting HP Customer Support If your library fails during the warranty period and the suggestions in the documentation do not solve the problem, you can receive support by doing the following: Access HP Support on the World Wide Web at: http://www.hp.com/go/ support Contact your authorized HP dealer or Authorized Service Provider Call the HP Customer Care Center in your region (See...

  • Page 205: Telephone Support

    Telephone Support To obtain technical assistance, call the support representative nearest you. North and South America Note For the latest list of phone numbers for HP Customer Support, see http://www.hp.com/go/support. Phone charges may apply. Argentina (541) 778 8380 Brazil (011) 829 6612 Canada 905-206-4663 Chile...

  • Page 206: European Customer Support Centers

    European Customer Support Centers Monday - Friday, 8:30 - 18:00 (C.E.T) Note For the latest list of phone numbers for HP Customer Support, see http://www.hp.com/go/support. Phone charges may apply. Austria + 43 (0) 7114 201080 Belgium, Dutch + 32 (0) 2 626 8806 Belgium, French + 32 (0) 2 626 8807 Denmark...

  • Page 207: Asia Pacific Customer Support Centers

    Spain + 34 902 321 123 Sweden + 46 (0) 8 619 2170 Switzerland + 41 (0) 848 80 11 11 Turkey + 90 212 224 59 25 United Kingdom + 44 (0) 171 512 52 02 Asia Pacific Customer Support Centers Note For the latest list of phone numbers for HP Customer Support, see http://www.hp.com/go/support.

  • Page 208: Elsewhere

    New Zealand + 64 9 356 6640 Penang 1 300 88 00 28 Philippines + 63 2 867 3551 Singapore + 65 272 5300 Taiwan + 886 2 717 0055 Thailand + 66 2 661 4000 Vietnam + 84 (0) 8 823 4530 Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office.

  • Page 209: Warranty Information

    If Hewlett- Packard receives notice of such defects during the warranty period, Hewlett-Packard will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like- new.
  • Page 210 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

  • Page 211: Appendix C Error Code Reference

    Error Code Reference Library Error Codes on page 210 lists the hard error codes and suggestions for recovery. Table 46 Use the recovery instructions from the front panel display as the primary approach to troubleshooting. Each hard error is accompanied by a qualifier code and a list of sequence (micro-move) IDs (only used for factory diagnostics).
  • Page 212 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Error code not set. Power cycle the library. Observe the LEDs on the back of the library controller card. See Interpreting Library LEDs on page 130 to understand what the LEDs may indicate.
  • Page 213 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Failed plunge motor Note the error code qualifier to help determine test. appropriate testing. Transport failed to Make sure that all tape cartridges are fully find the translate seated in their slots.
  • Page 214 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error A chassis fan is Check that the chassis fan cable connection is disconnected or secure. faulty. Chassis interconnect Check that the chassis interconnect cables are cables are secure.
  • Page 215 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Test not run, tapes not The library needs at least one tape and an empty in required locations. slot to perform this test. Test not run, an Run the test from the front panel Inventory Check...
  • Page 216 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Failed to load a tape Note the error code qualifier to help determine into a drive. appropriate testing. Failed to unload a Note the error code qualifier to help determine tape from a drive.
  • Page 217 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Unable to put tape Note the error code qualifier to help determine back into slot after appropriate testing. power cycle. Drive module Ensure that all drive modules are fully inserted disconnected or has into the drive bays at the rear of the library.
  • Page 218 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Incorrect external Check the cable configuration (see Connecting and SCSI connection. Powering on the Library on page 32). Library connected to wrong type of SCSI bus. Cleaning cartridge Use a new cleaning cartridge.
  • Page 219 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Slave controller card Ensure the slave controller card is installed and fully missing or faulty. seated. Slave board Retry command. command timeout. Slave controller card Power cycle the library. failed self test.
  • Page 220 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Remote management Ensure the remote management card is card is missing or installed. faulty. Power cycle the library. Remote management Retry command. card board timeout. A remote Power cycle the library.
  • Page 221 Table 46 Error Codes and Recovery Procedures Decimal Description Recovery Method Error Error Front panel board Power cycle library. missing. Front panel board Retry command. timeout. Front panel board Power cycle the library. failed. 150-155 96H - Failed transport Note the error code qualifier to help determine controller self test.
  • Page 222 220 Library Error Codes Appendix...

  • Page 223: Glossary

    glossary AL_PA Arbitrated loop physical address backup software Software that runs on the host computer that is used to track data backups and execute library functions. board A printed circuit assembly (PCA). Also called a card or adapter. bulk load A way to load magazine slots with tapes.
  • Page 224 drive cleaning A library feature that uses a cleaning tape to clean a tape drive. drive module The entire assembly that houses the drive, including the metal housing and connectors. differential SCSI A type of SCSI cable that can carry data a maximum of 25 meters. event A significant function of the library displayed in the event log that reports drive errors, online/offline transitions, drive cleaning, and other information.
  • Page 225 A data storage system that stores electronic data on tape media. Depending on the model, the library can use up to six drive modules. Linear Tape-Open; a family of tape device and media technologies developed by Hewlett-Packard, IBM, and Seagate. LVDS Low Voltage Differential SCSI...
  • Page 226 MAC Address Media access control address - a unique hardware-based address that identifies each node on a network. magazine A slotted container that resides in the tape drawers that provides individual slots for five tape cartridges. magazine access A process of loading or unloading tapes that involves opening a tape drawer and exchanging one or more magazines.
  • Page 227 SCSI Small Computer Systems Interface - A bus that transfers data between the host system and the library. SCSI ID The electronic identification number for each SCSI device in the library. The library SCSI devices are the drives and the library interface controller card. SCSI element This allows the host to continue reserving drive or slots after a power cycle.
  • Page 228 Coordinated Universal Time web-based library Describes the interface that allows you to monitor and manage the library over administrator the network via the remote management card. wide SCSI A 68-pin connector that can be single-ended or differential in implementation. 226 Glossary...
  • Page 229 index configuring SCSI, 8/80 and 10/100 – access choosing a location 14 errors mailslot inventory check cleaning a drive 87 tape magazine mailslot configuration cleaning cartridge AL_PA 103 replacing a drive compatibility anti-tip foot SCSI reserve in moving procedure soft addressing Ultrium in rackmounting procedure support...
  • Page 230 channel 102 date and time, setting 108 taking drive offline – unloading tape connectivity troubleshooting date and time, viewing 113 drive odometer, viewing 112 date, setting 108 drive types 83 coordinated universal time default configuration settings drive, cleaning 87 zones, for setting date and time drive, tape 221 default SCSI IDs 106 drives...
  • Page 231 addressing home screen, information dis- 4/40 configuration 6/60 played 60 current settings interface host 223 current status DLT 8000 host configuration, verifying future settings Ultrium installation IP 223 – host interface card, installing supported topologies viewing status host troubleshooting 128 fibre channel arbitrated loop HP Library &...
  • Page 232 password protected menus library information, retrieving bulk erasing Ultrium tapes compatibility rackmounting degaussing Ultrium tapes library information, viewing registering identity retrieving information about cartridge life 193 library status inspecting 74 – odometer service contracts rewinding a stuck tape library specifications 183 support services library status, viewing 110 –...
  • Page 233 interface jumper cable in fibre retrieving information from installation packaging materials 58 SCSI element reservation 90 partial availability conditions, supported configurations list of 121 – using SCSI ID 225 – partial availability state, clear- remote management card, fibre SCSI ID assignments, viewing ing 120 channel installation password enabled status, view-...
  • Page 234 time, setting 108 formatted capacity 193 degaussing Ultrium media tools needed, rack installation media cartridge life 193 media shelf life 193 trim brackets, installing description 193 fibre channel cables 2/20 dimensions 193 library 4/40 length 193 physical 6/60 – SCSI cable removing a stuck tape troubleshooting SCSI cables...
  • Page 235 time zones, for setting date and time verifying host configuration 50 vibration specifications 182 viewing library configurations 112 warranty 197 warranty, telephone support during 203 web-based library administrator 226 website, Customer Care 202 weight, library 17 weight, reducing for installation 23 wide SCSI 226 world time zones 109 write-protecting...
  • Page 238 Copyright © 2002 Hewlett-Packard Company Printed in U.S.A. Edition 5 June 2002 www.hp.com/go/support Printed on recycled paper C9521-90002...

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