Feature Codes - ATCOM APBX IP2G4A User Manual

APBX IP2G4A User Manual
Idle: The extension is registered and idle.
Busy: The extension is on the phone.
Ringing: The extension is ringing.
Unavailable: The extension is not registered and unreachable.
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3.5 Feature Codes

1) General
Call Recording
Record a call while in the call.
Dial Call Recording Code to begin recording and dial it again to stop recording during a call.
Checking Voicemail
Users can check their Voicemail by dialing this code on their phone.
Attended Transfer
Routed a call to a third party only if the third party answers the call. The call flow should be like below:
1. Phone A call B, B answers the call.
2. B presses feature code(*3) and C's number to transfer the call to C
3. If C answers B's call, B can talk to C and A is on hold
4. If Phone B hangs up, A will talk to C, transfer is successful.
4' If Phone C hangs up, B connects back to A, transfer is failed
Blind Transfer
Blind transfer is when a call is routed to a third party, the original call is ended, and no check is made to determine
whether the transferred call is answered or if the number is busy.
The call flow should be like below:
1. Phone A call B, B answers the call.
2. B presses feature code(*03) and C's number to transfer the call to C
Group Call Pickup
Pick up a ring call for other extensions in the same pickup group.
The call flow should be like below:
1. C calls A, phone A is ring, but A is not at his/her seat.
2. Extension A and B are in the same pick up group, B can dial Group Call Pickup code to pick up the ring call, and
talk to C.
Direct Call Pickup
Pick up a ring call for an appointed extension.
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