Toyota sienna 2014 Warranty & Maintenance Manual
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Toyota sienna 2014 Warranty & Maintenance Manual

Toyota automobile warranty & maintenance guide
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See also: Owner's Manual , Manual
www.toyota.com
Printed in U.S.a. 8/13
13-tCS-06781
sienna
2 0 1 4
00505-14WMG-SIE
Warranty &
MaIntEnanCE GUIDE

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Summary of Contents for Toyota sienna 2014

  • Page 1 2 0 1 4 Warranty & MaIntEnanCE GUIDE Printed in U.S.a. 8/13 13-tCS-06781 00505-14WMG-SIE...
  • Page 2 Toyota’s official Web site, decision to select Toyota. www.toyota.com. We want you to enjoy owning your Toyota We wish you many miles of safe and as much as you enjoy driving it. This pleasurable driving, and we look forward booklet is designed to help.

  • Page 3: Table Of Contents

    Table of Contents WARRANTY INFORMATION Introduction Satisfaction Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty Your Responsibilities Operation and Maintenance Obtaining Warranty Service...
  • Page 4 Explanation of Maintenance Items Vehicle Identification Find It Online You can also find scheduled maintenance information for your vehicle at toyota.com/owners. Toyota Owners has all the information you need for your new vehicle in one place! • View Owner's Manuals online •...

  • Page 5: Introduction

    Satisfaction Down the Road t Toyota, our top priority is always Our goal is for every Toyota customer to our customers. We know your enjoy outstanding quality, dependability Toyota is an important part of your and peace of mind throughout their life and something you depend on every ownership experience.

  • Page 6: The Immobilizer Key

    The Immobilizer Key THE NEW WORLD OF ANTI-THEFT TECHNOLOGY SECURITY This Toyota vehicle may be equipped with For security purposes, access to key an electronic “immobilizer” anti-theft codes and service procedures for system. When the key is inserted into the...
  • Page 7 Toyota dealer or certain registered consider having the Toyota dealer or a locksmiths can obtain the key code from a qualified independent automotive restricted-access database. These...

  • Page 8: Transportation Assistance

    Toyota. We also dealer or owner scheduling conflicts. know how disruptive the loss of The Transportation Assistance Policy transportation can be to your daily routine.

  • Page 9: If You Need Assistance

    (located on the driver’s side When you call, please have your vehicle corner of the dashboard, under the identification number, the current mileage window) on your Toyota and the names of your • Current mileage on your vehicle selling and servicing dealerships. •...
  • Page 10 If You Need Assistance California residents: Toyota offers your assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331.

  • Page 11: Your Warranties In Detail

    Who Is the Warrantor Parts Replacement The warrantor for these limited warranties Any needed parts replacement will be is Toyota Motor Sales, U.S.A., Inc. made using new or remanufactured parts. (“Toyota”), 19001 South Western Avenue, The decision whether a part should be...
  • Page 12 Dispute Settlement Program. This Toyota does not authorize any person to program is administered by an create for it any other obligation or liability independent third party: in connection with this vehicle.
  • Page 13 General Warranty Provisions WARRANTY COVERAGE AT A GLANCE Your Warranties in Detail...

  • Page 14: New Vehicle Limited Warranty

    Covered” on pages 14-15. workmanship of any seatbelt or air bag Coverage is for 60 months or system supplied by Toyota, subject to the 60,000 miles, whichever occurs first. exceptions indicated under “What Is Not Covered” on pages 14-15.

  • Page 15: What Is Not Covered

    When your vehicle is inoperable due to Parts failure of a warranted part, towing service • Airborne chemicals, tree sap, road to the nearest authorized Toyota dealership debris (including stone chips), rail is covered. dust, salt, hail, floods, wind storms, lightning and other environmental conditions •...
  • Page 16 Toyota does not authorize any person to create for it Salvage or Total-Loss Vehicles any other obligation or liability in Any vehicle that has ever been issued a connection with this vehicle.

  • Page 17: Dispute Resolution

    New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on page 8. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act.

  • Page 18: Federal Emission Control Warranty

    • Your vehicle fails to meet applicable under the terms of the Basic Warranty, emissions standards as determined by Toyota provides coverage of three years or an EPA-approved emissions test. 36,000 miles, whichever occurs first. • This failure results or will result in Specific components may have longer some penalty to you —...
  • Page 19 Federal Emission Control Warranty WHAT IS NOT COVERED WARRANTY PARTS LIST Air/Fuel Metering System These warranty obligations do not apply to failures or noncompliance caused by: • Air/fuel ratio feedback control system • • The use of replacement parts not Cold-start enrichment system certified in accordance with •...

  • Page 20: Ignition System

    Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation You are responsible for performance of (EGR) System the required maintenance indicated in the Owner’s Manual and this booklet. Toyota • EGR gas temperature sensor will not deny a warranty claim solely • EGR valve because you do not have records to show •...

  • Page 21: Replacement Parts

    If your claim is denied, equivalent in quality to Genuine Toyota Toyota will notify you in writing of the Parts may impair the effectiveness of the reason within the same period. If we fail emission control systems.
  • Page 22 Federal Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about Vehicles equipped with a California your federal emission warranty coverage, Certified Emission Control System that please refer to “If You Need Assistance” are sold, registered and operated in on page 8.

  • Page 23: Dealer Certificate

    Federal Emission Control Warranty DEALER CERTIFICATE We (the dealership) want you to know that and use, Toyota will remedy the at the time your new Toyota vehicle is nonconformity free of charge under being delivered: the terms of the Emission Performance Warranty.

  • Page 24: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
  • Page 25 18–19 is defective, the You are responsible for presenting your part will be repaired or replaced by vehicle to a Toyota dealership as soon as Toyota. This is your SHORT-TERM a problem exists. The warranty repairs Emission Control System DEFECT should be completed in a reasonable WARRANTY.
  • Page 26 California Emission Control Warranty PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations do not apply to The parts listed here are covered for seven failures or noncompliance caused by: years or 70,000 miles from the vehicle’s in-service date, whichever occurs first.
  • Page 27 To ensure optimum performance and the required maintenance indicated in the maintain the quality built into your Owner’s Manual and this booklet. Toyota vehicle’s emission control systems, Toyota will not deny a warranty claim solely recommends the use of Genuine Toyota...
  • Page 28 30 days (unless a shorter period is required by law). If your claim is denied, Toyota will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge.
  • Page 29 California Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 8. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue...

  • Page 30: Tire Limited Warranty

    The tires that come as original equipment Bridgestone/Firestone on your vehicle are warranted by their 535 Marriott Drive manufacturer and not Toyota. A separate Nashville, TN 37214 warranty statement for the tires is in your Bridgestone: (800) 847-3272 glove box.

  • Page 31: Your Responsibilities

    You can be confident you’re getting the show that you maintained your vehicle. best possible service for your vehicle However, damage or failures caused by when you take it to a Toyota dealership. lack of proper maintenance are not covered under warranty. Your Responsibilities...
  • Page 32 Operation and Maintenance REPLACEMENT PARTS Warranty coverage is not dependent upon Genuine Toyota Parts are covered by their the use of any particular brand of own warranty (see your dealer for details) replacement parts. However, Toyota or the remainder of any applicable New...

  • Page 33: Obtaining Warranty Service

    In the United States, U.S. If your vehicle is inoperable or unsafe to Territories, Canada and Mexico drive and there is no Toyota dealership reasonably available to make repairs, you To obtain warranty service in the United may perform the repairs yourself or have States, U.S.
  • Page 34 Notes Your Responsibilities...

  • Page 35: The Importance Of Scheduled Maintenance

    Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Toyota for many years to come. Maintenance Log...

  • Page 36: Maintaining Your Warranty

    Information portion of this booklet. maintenance records to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle.

  • Page 37: Using The Maintenance Log Charts

    The dealership may mark the dealer vehicle’s exact specifications. When you service verification area with the following go to a Toyota dealership, you can be stamp (which may be customized with the confident that they will use Genuine Toyota dealership’s name): parts and have Toyota-trained technicians.

  • Page 38: Special Operating Conditions

    SuperChrome and Alloy Wheel Care In addition to standard maintenance items, the maintenance log indicates services that If you purchased genuine Toyota should be performed on vehicles that are accessory Aluminum Alloy Wheels, follow driven under especially demanding these cleaning guidelines to maintain the conditions.

  • Page 39: Maintenance Log

    Maintenance Log 5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and...
  • Page 40 Maintenance Log 15,000 miles or 18 months Check installation of driver’s floor mat Re-torque propeller shaft bolt (4WD) Inspect and adjust all fluid levels Rotate tires Inspect wiper blades Visually inspect brake linings/drums and Re-torque drive shaft bolt (4WD) brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 41 Maintenance Log 20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 42 Maintenance Log 30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect wiper blades Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following:...
  • Page 43 Maintenance Log 35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and...
  • Page 44 Maintenance Log 45,000 miles or 54 months Check installation of driver’s floor mat Re-torque propeller shaft bolt (4WD) Inspect and adjust all fluid levels Rotate tires Inspect wiper blades Visually inspect brake linings/drums and Re-torque drive shaft bolt (4WD) brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 45 Maintenance Log 50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 46 Maintenance Log 60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect wiper blades Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following:...
  • Page 47 Maintenance Log 65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and...
  • Page 48 Maintenance Log 75,000 miles or 90 months Check installation of driver’s floor mat Re-torque propeller shaft bolt (4WD) Inspect and adjust all fluid levels Rotate tires Inspect wiper blades Visually inspect brake linings/drums and Re-torque drive shaft bolt (4WD) brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 49 Maintenance Log 80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 50 Maintenance Log 90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect wiper blades Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following:...
  • Page 51 Maintenance Log 95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Rotate tires Replace engine coolant Visually inspect brake linings/drums and...
  • Page 52 Maintenance Log 105,000 miles or 126 months Check installation of driver’s floor mat Re-torque propeller shaft bolt (4WD) Inspect and adjust all fluid levels Rotate tires Inspect wiper blades Visually inspect brake linings/drums and Re-torque drive shaft bolt (4WD) brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 53 Maintenance Log 110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Inspect wiper blades Inspect wiper blades Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 54 Maintenance Log 120,000 miles or 144 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect wiper blades Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace engine air filter Replace engine oil and oil filter Replace spark plugs Rotate tires Inspect the following:...

  • Page 55: Explanation Of Maintenance Items

    Explanation of Maintenance Items Brake Lines and Hoses he following descriptions are provided to give you a better Visually inspect for proper installation. understanding of the maintenance Check for chafing, cracks, deterioration items that should be performed on your and signs of leakage. Replace any vehicle.

  • Page 56: Engine Coolant

    Driver’s Floor Mat Owner’s Manual ). • Only use the driver’s floor mat designed specifically for the model Your Toyota is equipped with Genuine and model year of your vehicle. Toyota Super Long-Life Coolant. The • Always properly secure the driver’s replacement intervals for engine floor mat using the retaining hooks.

  • Page 57: Propeller Shaft

    Tighten connections or replace parts as NOTE: Your vehicle is certified with necessary. Genuine Toyota 0W20 motor oil. For Fuel Tank Cap Gasket VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change interval is 10,000 miles...

  • Page 58: Tire Rotation

    Explanation of Maintenance Items Steering Linkage and Boots With the vehicle stopped, check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations.

  • Page 59: Vehicle Identification

    Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number Maintenance Log...
  • Page 60 Notes Maintenance Log...
  • Page 61 Notes Maintenance Log...
  • Page 62 Notes Maintenance Log...
  • Page 63 Notes Maintenance Log...
  • Page 64 Notes Maintenance Log...
  • Page 65 Notes Maintenance Log...

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