Brother MFC-9330CDW Basic User's Manual
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Brother MFC-9330CDW Basic User's Manual

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Basic User's Guide
MFC-9330CDW
Version 0
TWN-ENG

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Summary of Contents for Brother MFC-9330CDW

  • Page 1 Basic User’s Guide MFC-9330CDW Version 0 TWN-ENG...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 3 Wi-Fi Direct™ Guide This Guide provides information about how PDF file / Brother Solutions to configure and use your Brother machine Center for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard.
  • Page 4 This Guide provides information for using PDF file / Brother Solutions AirPrint to print from OS X v10.7.x, 10.8.x Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Visit us at http://solutions.brother.com/.

  • Page 5: Table Of Contents

    How to access Guides for Advanced Features............5 ® Accessing Brother Support (Windows )..............6 Accessing Brother Support (Macintosh) ..............6 Control panel overview ..................8 3.7" Touchscreen LCD ..................10 Setting the Ready screen ................13 Basic Operations ................... 14 Shortcut Settings ....................
  • Page 6 Connecting an external TAD (telephone answering device)........49 Connections....................50 Recording an outgoing message (OGM) ............50 Multi-line connections (PBX) .................50 External and extension telephones..............51 Connecting an external or extension telephone ..........51 Using external and extension telephones............51 Using a non-Brother cordless external handset ..........52 Using Remote Codes ..................52...
  • Page 7 Dialing and storing numbers How to dial......................53 Manual dialing ....................53 Dialing from the Address Book ..............53 Fax redial.......................53 Storing numbers ....................54 Storing a pause ..................... 54 Storing Address Book numbers..............54 Changing Address Book names or numbers ..........55 Making copies How to copy......................
  • Page 8 Troubleshooting Identifying your problem ..................97 Error and maintenance messages ...............99 Transferring your faxes or Fax Journal report ..........107 Document Jams ....................109 Document is jammed in the top of the ADF unit ..........109 Document is jammed under the document cover ........109 Removing small documents jammed in the ADF.........110 Document is jammed at the output tray ............110 Paper Jams......................111...
  • Page 9 General......................189 Document Size ....................191 Print media......................192 Fax........................193 Copy ........................194 Scanner ......................195 Printer ........................ 196 Interfaces ......................197 Network......................198 Direct Print feature..................... 199 Computer requirements ..................200 Consumable items ..................... 201 Appendix Brother numbers....................202 Index...
  • Page 10 Table of Contents (Advanced User's Guide) You can view the Advanced User's Guide on the CD-ROM. The Advanced User's Guide explains the following features and operations. General Setup Printing reports Memory storage Fax reports Volume settings Reports Automatic Daylight Saving Time Making copies Ecology features Copy settings...

  • Page 11: General Information

    Bold style identifies the dial pad documentation numbers of the Touchpanel or on the computer screen. Thank you for buying a Brother machine! Italics Italicized style emphasizes an Reading the documentation will help you important point or refers you to make the most of your machine.

  • Page 12: Accessing Brother Utilities (Windows ® 8)

    After the printer driver is installed, appears on both the Start screen and the desktop. Tap or click Brother Utilities either on the Start screen or the desktop. Select your machine. Choose the function you want to use.

  • Page 13: Network User's Guide

    Accessing the Turn on your computer. Insert the CD-ROM into your CD-ROM drive. Advanced User’s NOTE Guide, Software User’s If the Brother screen does not appear, go Guide and Network to Computer (My Computer). (For ® Windows 8: Click (File Explorer) on User’s Guide...
  • Page 14 There are several ways you can scan Turn on your Macintosh. Insert the documents. You can find the instructions as CD-ROM into your CD-ROM drive. follows: Double-click the BROTHER icon. The following window will appear. Software User's Guide  Scanning ...

  • Page 15: How To Access Guides For Advanced Features

    More information about network setup: Wi-Fi Direct™ Guide (see Network User's Guide.) This Guide provides information about how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard. Google Cloud Print Guide...

  • Page 16: Accessing Brother Support (Windows ® )

    (Brother Solutions Center) on the CD-ROM. Center) on the CD-ROM.   Click Brother Support on the Top Menu. Double-click the Brother Support icon. The Brother Support screen appears. Choose your model if needed. The Brother Support screen appears.
  • Page 17 General information...

  • Page 18: Control Panel Overview

    Chapter 1 Control panel overview The MFC-9330CDW has a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. 1 3.7 in. (93.4 mm) Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD.
  • Page 19 General information 2 Touchpanel: Power On/Off The LEDs on the Touchpanel only light up when they are available for use. Press to turn on the machine.  Back Press and hold down to turn off the Press to go back to the previous menu machine.

  • Page 20: 3.7" Touchscreen Lcd

    Chapter 1 3.7" Touchscreen LCD You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machine status when the machine is idle. Home screen The Home screen shows the date and time and provides access to Fax, Copy, Scan, Wi-Fi setup, Toner...
  • Page 21 Lets you access the secure print menu. Lets you access Fax mode. 7 Web  Copy Press to connect the Brother machine to Lets you access Copy mode. an Internet service (for more information, see Web Connect Guide).  Scan 8 USB Lets you access Scan mode.
  • Page 22 Chapter 1 10 New Fax Settings screen When Fax Preview is set to On, you can The Touchscreen shows the machine's see how many new faxes you received status when you press into the memory. You can check and access all the machine’s settings from the following screen.

  • Page 23: Setting The Ready Screen

    General information Setting the Ready screen 6 All Settings Press to access the full Settings menu. Set the Ready screen to either Home, More, 7 Tray Setting Shortcuts 1, Shortcuts 2 or See the selected paper size. Press to Shortcuts 3. change the paper size and paper type When the machine is idle or you press settings if needed.

  • Page 24: Basic Operations

    Chapter 1 Basic Operations Press Backlight. Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them.

  • Page 25: Shortcut Settings

    General information Shortcut Settings Swipe up or down, or press a or b to display the available options for the setting, and then press the option you You can add the fax, copy, scan and Web want. Connect settings you use most frequently by Repeat steps f and g until you have setting them as your Shortcuts.

  • Page 26: Adding Scan Shortcuts

    Chapter 1 Enter the fax or telephone number using Enter a name for the Shortcut using the the dial pad on the Touchpanel, the keyboard on the Touchscreen. (To help Address Book or the Call History on the you enter letters, see Entering text Touchscreen.
  • Page 27 General information If the displayed screen is either Home or Do one of the following: More, swipe left or right, or press d or c  To enter an E-mail address to display a Shortcut screen. manually, press Manual. Enter the E-mail address using the keyboard Press where you have not added a...

  • Page 28: Adding Web Connect Shortcuts

    Chapter 1 Review the settings you have selected: Press where you have not added a  If you must make more changes, Shortcut. return to step h. Press Web.  If you are satisfied with your changes, press If Information about the Internet Save as Shortcut.

  • Page 29: Changing Shortcuts

    General information Changing Shortcuts Editing Shortcut Names You can change the settings in a Shortcut. You can edit a Shortcut name. NOTE Press and hold the Shortcut until the dialog box appears. (Web Connect Shortcuts) You cannot change a Web Connect Shortcut. If you NOTE want to change the Shortcut, you must delete it, and then add a new Shortcut.

  • Page 30: Loading Paper

    Loading paper Loading paper and While pressing the green paper-guide release levers (1), slide the paper print media guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. The machine can feed paper from the paper tray or manual feed slot.
  • Page 31 Loading paper Load paper in the tray and make sure: Lift up the support flap (1) to prevent paper from sliding off the face-down  The paper is below the maximum output tray, or remove each page as paper mark ( ) (1).

  • Page 32: Loading Paper In The Manual Feed Slot

    Chapter 2 Loading paper in the manual Open the manual feed slot cover. feed slot You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 29).
  • Page 33 Loading paper Use both hands to push one sheet of NOTE paper firmly into the manual feed slot • If the error message Jam Manual Feed until the top edge of the paper presses appears on the Touchscreen, the machine against the paper feed rollers.
  • Page 34 Chapter 2 • You can still use the machine while the Printing on thick paper, labels, scanner cover is up. To close the scanner envelopes and glossy paper from the cover, push it down with both hands. manual feed slot When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through...
  • Page 35 Loading paper Open the manual feed slot cover. Use both hands to push one sheet of paper or one envelope firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.
  • Page 36 Chapter 2 • When Label is selected in the printer driver, the machine will feed the paper from the manual feed slot, even if Manual is not selected as the paper source. • Make sure the paper or envelope is straight and in the correct position in the manual feed slot.

  • Page 37: Unscannable And Unprintable Areas

    Loading paper Unscannable and unprintable areas The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4)

  • Page 38: Paper Settings

    Chapter 2 Paper settings Paper Type To get the best print quality set the machine Paper Size for the type of paper you are using. You can use the following sizes of paper for Press printing faxes: A4, Letter, Legal or Folio. When you change the size of paper in the tray, you must also change the setting for Press...

  • Page 39: Acceptable Paper And Other Print Media

    Loading paper Acceptable paper and Type and size of paper other print media The machine feeds paper from the installed paper tray or the manual feed slot. Print quality may vary according to the type of paper you are using. The names for the paper trays in the You can use the following types of print printer driver and this Guide are as...
  • Page 40 Chapter 2 Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray A4, Letter, Legal, Plain paper, Thin paper, up to 250 (80 g/m (Tray 1) B5 (JIS), Executive, A5, Recycled paper A5 L, A6, Folio Manual Feed Slot Width: 76.2 to 215.9 mm Plain paper, Thin paper,...

  • Page 41: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 42 • that are embossed (raised writing) listed above, they may damage your machine. This damage may not be • that were previously printed by a laser covered under any Brother warranty or or LED machine service agreement. • that are pre-printed on the inside Occasionally you may experience paper •...
  • Page 43 Loading paper Labels Types of labels to avoid The machine will print on most types of labels Do not use labels that are damaged, curled, designed for use with a laser machine. Labels wrinkled or an unusual shape. should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.

  • Page 44: Loading Documents

    Loading documents How to load NOTE • To scan documents that are not documents appropriate for the ADF, see Using the scanner glass on page 35. You can send a fax, make copies, and scan • It is easier to use the ADF if you are from the ADF (Automatic Document Feeder) loading a multiple page document.

  • Page 45: Using The Scanner Glass

    Loading documents Adjust the paper guides (1) to fit the Using the document guidelines on the width of your document. left and top, place the document face down in the upper left corner of the scanner glass. NOTE To scan non-standard documents, see Using the scanner glass on page 35.

  • Page 46: Sending A Fax

    Sending a fax How to send a fax You can change the following fax sending options. Press Options. Swipe up or down, or press a or b to The following steps show you how to send a scroll through the fax options. When the fax.

  • Page 47: Stop Faxing

    Sending a fax Faxing Letter size documents Press Fax Start. from the scanner glass Faxing from the ADF  The machine starts scanning the When faxing Letter size documents, you must document. set the scan glass size to Letter; otherwise, a portion of your faxes will be missing.

  • Page 48: Transmission Verification Report

    Chapter 4 Transmission Verification NOTE Report • If you choose On+Image or Off+Image, the image will not appear on the Transmission Verification Report if Real You can use the Transmission Verification Time Transmission is set to On. Report as proof that you sent a fax. This (see Advanced User's Guide, Real Time report lists the receiving party’s name or fax Transmission).

  • Page 49: Receiving A Fax

    Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode.
  • Page 50 Chapter 5 Press Fax, Fax/Tel, External TAD or Manual. Press...

  • Page 51: Using Receive Modes

    Receiving a fax Using receive modes Manual Manual mode turns off all automatic Some receive modes answer automatically answering functions. (Fax and Fax/Tel). You may want to change the Ring Delay before using these To receive a fax in Manual mode lift the modes (see Ring Delay on page 42).

  • Page 52: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay setting sets the number of sound. The number of rings is set by the Ring times the machine rings before it answers in Delay setting.

  • Page 53: Easy Receive

    Receiving a fax Easy Receive Press Press All Settings. If Easy Receive is On: The machine can receive a fax automatically, Swipe up or down, or press a or b to even if you answer the call. When you see display Fax.

  • Page 54: Fax Preview (Black And White Only)

    Chapter 5 Fax Preview Using Fax Preview When you receive a fax, you will see a pop-up (Black and White only) message on the Touchscreen. (For example: New Fax(es):01 [View]) How to preview a received fax Press View. The Touchscreen will display the fax list. You can view received faxes on the NOTE Touchscreen by pressing...
  • Page 55 Receiving a fax Press the Touchscreen or Touchpanel How to print all faxes in the list to perform the following operations. Press (Fax). Description Enlarge the fax. Press Received Faxes. Reduce the fax. Press Print/Delete. Scroll vertically. Do one of the following: Scroll horizontally.

  • Page 56: Turning Off Fax Preview

    Chapter 5 Turning off Fax Preview Press Press (Fax Preview). Press Off. Press Yes to confirm. If there are faxes stored in the memory, do one of the following:  If you do not want to print the stored faxes, press Continue. Press Yes to confirm.

  • Page 57: Using Pc-Fax

    From the (Start) menu, select Press <USB> or your computer name. All Programs > Brother > MFC-XXXX > Press OK. PC-FAX Receiving > Receive. (XXXX is your model name.) Press Backup Print: On or Backup Print: Off.

  • Page 58: Pc-Fax Send

    Chapter 6 PC-FAX Send NOTE • Before you can set up PC-Fax Receive The Brother PC-FAX feature lets you use you must install the MFL-Pro Suite your computer to send a document from an software on your computer. Make sure application as a standard fax.

  • Page 59: Telephone Services And External Devices

    Telephone services and external devices  Connecting an external Before you connect an external TAD (telephone answering device), remove the TAD (telephone protective cap (2) from the EXT. jack on the machine. answering device) You can connect an external Telephone Answering Device (TAD) to the same line as your machine.

  • Page 60: Connections

    Chapter 7 Connections Recording an outgoing message (OGM) The external TAD must be plugged into the back of the machine, into the jack labeled Record 5 seconds of silence at the EXT. Your machine cannot work correctly if beginning of your message. This allows you plug the TAD into a wall jack.

  • Page 61: External And Extension Telephones

    Telephone services and external devices External and extension Using external and extension telephones telephones Using extension telephones Connecting an external or extension telephone If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive You can connect a separate telephone Code l51.

  • Page 62: Using A Non-Brother Cordless External Handset

    The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing If your non-Brother cordless telephone is your External TAD, try changing the connected to the EXT. jack of the machine...

  • Page 63: Dialing And Storing Numbers

    Dialing and storing numbers How to dial Dialing from the Address Book You can dial in any of the following ways. Load your document. Manual dialing Press (Fax). Load your document. Press Address Book. Do one of the following:  Do one of the following: When Fax Preview is set to Off, ...

  • Page 64: Storing Numbers

    Chapter 8 Storing numbers Storing Address Book numbers You can set up your machine to do the following types of easy dialing: Address Book You can store up to 200 Addresses with a and Groups for broadcasting faxes. When name. you dial an Address Book number, the Touchscreen shows the number.

  • Page 65: Changing Address Book Names Or Numbers

    Dialing and storing numbers  Changing Address Book To change the fax or telephone number, press Address. Enter the names or numbers new fax or telephone number (up to 20 digits) using the keyboard on the You can change or delete an Address Book Touchscreen.

  • Page 66: Making Copies

    Making copies How to copy Stop copying The following steps show the basic copy To stop copying, press operation. Copy preset settings Do one of the following to load your document: You can copy with a variety of settings that ...

  • Page 67: Copy Options

    Making copies Copy Options Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g You can change the following copy settings. and h for each setting you want. If you Press Copy and then press Options.

  • Page 68: Printing Data From A Usb Flash Memory Drive Or Digital Camera Supporting Mass Storage

    With the Direct Print feature, you do not need Choose a computer to print data. You can print by just Brother MFC-XXXX Printer (1) and plugging your USB Flash memory drive into check the Print to file box (2). the machine’s USB direct interface. You can Click Print.

  • Page 69: Supporting Mass Storage

    Printing data from a USB Flash memory drive or digital camera supporting mass storage Printing data directly Connect your USB Flash memory drive or digital camera to the USB direct from the USB Flash interface (1) on the front of the machine. The Touchscreen will automatically memory drive or digital show the USB memory menu to confirm...
  • Page 70 Chapter 10 Press Direct Print. Do one of the following:  To change another setting, repeat NOTE step e. If your machine has been set to Secure  If you do not want to change other Function Lock On, you may not be able to settings, press OK and go to step h.

  • Page 71: Changing The Default Settings For Direct Print

    Printing data from a USB Flash memory drive or digital camera supporting mass storage Changing the default settings for direct print You can change the default settings for Direct Print. Connect your USB Flash memory drive or digital camera to the USB direct interface on the front of the machine.

  • Page 72: How To Print From A Computer

    To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User's Guide) Install the Brother printer driver from the CD-ROM (see Quick Setup Guide). From your application, choose the Print command.

  • Page 73: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). ...

  • Page 74: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

     (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
  • Page 75 How to scan to a computer Make sure the machine you want to use is selected from the Model pull-down list. Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 76: How To Scan A Document As A Pdf File Using The Touchscreen

    Chapter 12 How to scan a document as a PDF file using the Touchscreen Load your document (see How to load documents on page 34). Press Scan. Swipe left or right to display to File. will be displayed in the center of the Touchscreen highlighted in blue. Press OK.
  • Page 77 How to scan to a computer NOTE The following scan modes are available. • to USB ® • to Network (Windows • to FTP • to E-mail Server • to E-mail • to Image • to OCR • to File •...

  • Page 78: Routine Maintenance

    You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
  • Page 79 Routine maintenance The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen Consumable item Approximate life...
  • Page 80 Waste toner box See page 92. WT-220CL Replace WT Box 50,000 pages Fuser unit Call Brother Customer Service or your Replace Fuser 50,000 pages local Brother dealer for a replacement fuser unit. Paper feeding kit Call Brother Customer Service or your...
  • Page 81 Routine maintenance NOTE • Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill. •...

  • Page 82: Replacing The Toner Cartridges

    (Cyan, Magenta, Yellow). Actual C=Cyan, M=Magenta, Y=Yellow ). page count will vary depending on your A new genuine Brother toner cartridge will average type of document. reset the Replace Toner mode. When a toner cartridge is running low, the Touchscreen shows Toner Low.
  • Page 83 Routine maintenance Replacing the toner cartridges WARNING Make sure the machine is turned on. HOT SURFACE Open the top cover until it locks in the After you have just used the machine, some open position. internal parts of the machine will be extremely hot.
  • Page 84 Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

  • Page 85: Important Note

    Routine maintenance IMPORTANT NOTE • Handle the toner cartridge carefully. If • Be sure to seal up the used toner cartridge toner scatters on your hands or clothes, tightly in a bag so that toner powder does immediately wipe or wash it off with cold not spill out of the cartridge.
  • Page 86 (or room light for long periods of time), the unit may be damaged. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges.
  • Page 87 Routine maintenance Put the new toner cartridge firmly into Clean the corona wire inside the drum the drum unit until you hear it lock into unit by gently sliding the green tab from place. If you put it in correctly, the green left to right and right to left several times.
  • Page 88 Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine. Make sure NOTE you match the toner cartridge color to After replacing a toner cartridge, DO NOT the same color label on the machine. turn off the machine or open the top cover until the Touchscreen clears the Please wait.

  • Page 89: Cleaning The Corona Wires

    Routine maintenance Cleaning the corona wires Remove the toner cartridge and drum unit assembly. If you have print quality problems or the Touchscreen shows Drum !, clean the corona wires as follows: Open the top cover until it locks in the open position.
  • Page 90 Clean the corona wire inside the drum IMPORTANT unit by gently sliding the green tab from • We recommend that you place the toner left to right and right to left several times. cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 91 Routine maintenance Repeat steps b - d to clean the three Slide the toner cartridge and drum unit assembly into the machine. Make sure remaining corona wires. you match the toner cartridge color to NOTE the same color label on the machine. When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

  • Page 92: Replacing The Drum Units

    When a drum reaches the factory- • Printing with a non-Brother drum unit may established rotation limit corresponding to the reduce not only the print quality but also rated page yield, the product’s Touchscreen...
  • Page 93 The drum unit has exceeded its rated life. Replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time. After replacement, reset the drum counter by following the instructions included with the new drum unit (see Resetting the drum counter on page 88).
  • Page 94 Remove the toner cartridge and drum IMPORTANT unit assembly for the color shown on the • We recommend that you place the toner Touchscreen. cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 95 Routine maintenance Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
  • Page 96 Put the toner cartridge firmly into the NOTE new drum unit until you hear it lock into • Be sure to seal up the used drum unit place. If you put the cartridge in tightly in a bag so that toner powder does correctly, the green lock lever will lift not spill out of the drum unit.
  • Page 97 Routine maintenance Clean the corona wire inside the drum Slide each toner cartridge and drum unit unit by gently sliding the green tab from assembly into the machine. Make sure left to right and right to left several times. you match the toner cartridge color to the same color label on the machine.

  • Page 98: Replacing The Belt Unit

    Replacing the belt unit Resetting the drum counter When you replace the drum unit with a new Order No. BU-220CL one, you must reset the drum counter by completing the following steps. A new belt unit can print approximately 50,000 Letter or A4 size single-sided pages. IMPORTANT Do not reset the drum counter when you Replace Belt...
  • Page 99 Routine maintenance Remove all of the toner cartridge and IMPORTANT drum unit assemblies. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
  • Page 100 Hold the green handle of the belt unit Unpack the new belt unit and put the and lift the belt unit up, and then pull it new belt unit in the machine. out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
  • Page 101 Routine maintenance Slide each toner cartridge and drum unit Resetting the belt unit counter assembly into the machine, making sure When you replace a belt unit with a new one, you match the toner cartridge colors to you will must reset the belt unit counter by the same color labels on the machine.

  • Page 102: Replacing The Waste Toner Box

    Replacing the waste toner box Remove all of the toner cartridge and drum unit assemblies. Order No. WT-220CL The life of a waste toner box is approximately 50,000 Letter or A4 size single-sided pages. WT Box End Soon If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life.
  • Page 103 Routine maintenance Hold the green handle of the belt unit IMPORTANT and lift the belt unit up, and then pull it • We recommend that you place the toner out. cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
  • Page 104 Remove the orange packing material Hold the green handle of the waste toner and discard it. box and remove the waste toner box from the machine. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box.
  • Page 105 Routine maintenance Unpack the new waste toner box and WARNING place it in the machine. • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product.
  • Page 106 Put the belt unit back in the machine. Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine. BK = Black, C = Cyan, M = Magenta, Y= Yellow Close the top cover of the machine.

  • Page 107: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 108 Scanning problems:  Scanning difficulties on page 126 Software and Network problems:  Software difficulties on page 126  Network difficulties on page 127...

  • Page 109: Error And Maintenance Messages

    You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Error Message...
  • Page 110 Error Message Cause Action Poor telephone line quality Send the fax again or connect the machine to Comm.Error caused a communication error. another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Failed You tried to poll a fax machine Check the other fax machine’s polling setup.
  • Page 111 Troubleshooting Error Message Cause Action The corona wires on the drum Clean the corona wires on the drum units (see Drum ! units must be cleaned. Cleaning the corona wires on page 79). The drum unit or the toner Put the toner cartridge into the drum unit that is cartridge and drum unit indicated on the Touchscreen.
  • Page 112 Error Message Cause Action Printing color documents is Call your administrator to check your Secure No Permission restricted by Secure Function Function Lock Settings. Lock 2.0. The print job will be canceled. The machine is out of paper in Do one of the following: No Paper the paper tray, or paper is not ...
  • Page 113  Press and hold down to turn the machine off, wait a few minutes, and then turn it on again (see Transferring your faxes or Fax Journal report on page 107).  If the problem continues, call Brother Customer Service.
  • Page 114 83). C=Cyan, installed. M=Magenta, Y=Yellow. It is time to replace the fuser Call Brother Customer Service or a Brother Replace Fuser unit. Authorized Service Center to replace the fuser unit. It is time to replace the paper...
  • Page 115 (see Transferring your faxes or Fax Journal report on page 107).  If the problem continues, call Brother Customer Service. The length of the paper in the Open the back cover (face-up output tray) to let...
  • Page 116 Error Message Cause Action A defective USB device or a Unplug the device from the USB direct Unusable Device high power consumption USB Remove the Device. interface. Press and hold down to turn the device has been connected to Turn the power off machine off, and then turn it on again.

  • Page 117: Transferring Your Faxes Or Fax Journal Report

    Troubleshooting Transferring your faxes or Fax Transferring faxes to another fax machine Journal report If you have not set up your Station ID, you If the Touchscreen shows: cannot enter fax transfer mode (see Quick Setup Guide: Set your Station ID). ...
  • Page 118 Windows Swipe up or down, or press a or b to display Service. From the (Start) menu, select All Programs > Brother > Press Service. MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is your model Press Data Transfer. name.) Press Report Transfer.

  • Page 119: Document Jams

    Troubleshooting Document Jams Document is jammed under the document cover Document is jammed in the Remove any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Remove any paper from the ADF that is not jammed.

  • Page 120: Removing Small Documents Jammed In The Adf

    Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Remove any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.

  • Page 121: Paper Jams

    Troubleshooting Paper Jams Paper is jammed in the paper tray If the Touchscreen shows Jam Tray, follow Always remove the remaining paper from the these steps: paper tray and straighten the stack when you are adding new paper. This helps prevent Pull the paper tray completely out of the multiple sheets of paper from feeding through machine.

  • Page 122: Paper Is Jammed At The Output Paper Tray

    Paper is jammed at the output Make sure the paper is below the paper tray maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the When the paper is jammed at the output paper guides to fit the paper size.

  • Page 123: Paper Is Jammed At The Back Of The Machine

    Troubleshooting Paper is jammed at the back Push the scanner down with both hands to close it. of the machine If the Touchscreen shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 124 Pull the green tabs at the left and right Close the fuser cover (1). Make sure the sides toward you to release the fuser green tabs at the left and right sides lock cover (1). into place. Use both hands to gently pull the Close the back cover until it locks in the jammed paper out of the fuser unit.

  • Page 125: Paper Is Jammed Inside The Machine

    Troubleshooting Paper is jammed inside the WARNING machine HOT SURFACE If the Touchscreen shows Jam Inside, After you have just used the machine, some follow these steps: internal parts of the machine will be Leave the machine turned on for extremely hot.
  • Page 126 Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
  • Page 127 Troubleshooting Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine, making sure NOTE you match the toner cartridge colors to If you turn off the machine during the same color labels on the machine. Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on.

  • Page 128: Paper Is Jammed Underneath The Paper Tray

    Paper is jammed underneath If paper is not caught inside the machine, check underneath the paper the paper tray tray. If the Touchscreen shows Jam 2-sided, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 129 Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. Use both hands to gently pull the jammed paper out of the back of the machine.

  • Page 130: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 131: Paper Handling Difficulties

    Troubleshooting Printing difficulties (continued) Difficulties Suggestions The headers or footers appear There is an unprintable area on the top and bottom of the page. Adjust the top and when the document displays on the bottom margins in your document to allow for this (see Unscannable and screen but they are not on the unprintable areas on page 27).

  • Page 132: Printing Received Faxes

    Paper handling difficulties (continued) Difficulties Suggestions How do I print on envelopes? Load one envelope at a time in the manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application (see your application’s manual for more information).

  • Page 133: Receiving Faxes

     If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.

  • Page 134: Sending Faxes

    Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly (see Connecting an external TAD (telephone answering device) on page 49).

  • Page 135: Handling Incoming Calls

    For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 136: Scanning Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source. In ® PageManager, click File > Select Source and choose the Brother TWAIN/WIA starting to scan. (Windows driver.

  • Page 137: Network Difficulties

    (Windows installed. If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.
  • Page 138 ® ® For Windows 8 and Windows Server 2012: Right-click the Brother MFC-XXXX BR-Script3 icon, select Printer properties. From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol. (Macintosh) If your machine is connected to a computer with a USB interface, you cannot print EPS data that includes binary.

  • Page 139: Setting Dial Tone Detection

    Telephone line interference / VoIP • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine If you are having difficulty sending or not to work correctly.

  • Page 140: Improving The Print Quality

    And then, if you still have a print quality problem, check the chart below and follow the recommendations. NOTE Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. To get the best print quality, we suggest using recommended paper. Make sure you use paper that meets our specifications (see Acceptable paper and other print media on page 29).
  • Page 141 Troubleshooting Examples of poor print quality Recommendation  Perform the calibration using the Touchscreen or the printer driver (see Advanced User's Guide: Calibration). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Adjust the copy density and contrast if you are copying (see Advanced User's Guide: Adjusting Density and Contrast).
  • Page 142 (see Replacing the toner cartridges on page 73). To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  The drum unit may be damaged. Install a new drum unit (see Replacing the drum units on page 83.)
  • Page 143 Identify the color causing the problem and install a new drum unit (see Replacing the drum units on page 83). To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ...
  • Page 144 Identify the color causing the problem and put in a new toner cartridge (see Replacing the toner cartridges on page 73). To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ...
  • Page 145 Identify the color causing the problem and install a new drum unit (see Replacing the drum units on page 83). To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ...
  • Page 146 Examples of poor print quality Recommendation  Make sure the back cover is closed correctly. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure the two gray levers inside the back cover are in ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. the up position (1).
  • Page 147  Identify the color causing the problem and install a new drum unit (see Replacing the drum units on page 83). To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.
  • Page 148 Examples of poor print quality Recommendation  Make sure the two gray levers inside the back cover are in the up position (1). Pull up the two gray levers until they stop. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 149 Troubleshooting Examples of poor print quality Recommendation  Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 22). NOTE When you have finished printing, open the back cover and reset the two gray levers back to their original positions (1).

  • Page 150: Machine Information

    Machine Information Checking the Firmware Version Checking the Serial Number You can see the machine’s firmware version on the Touchscreen. You can see the machine’s Serial Number on the Touchscreen. Press Press Press All Settings. Press All Settings. Swipe up or down, or press a or b to display Machine Info..

  • Page 151: Reset Functions

    NOTE factory. If you do not reboot your machine, the reset will not finish and your settings will Brother strongly recommends you remain unchanged. perform this operation when you dispose of the machine. Press...

  • Page 152: Settings And Features Tables

    Settings and features tables Using the Settings Tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and...

  • Page 153: Settings Tables

    Settings and features tables Settings Tables The Settings tables will help you understand the menu selections and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 Level 2 Level 3 Options Descriptions...
  • Page 154 Level 1 Level 2 Level 3 Options Descriptions See Page — Set the size of paper Tray Setting Paper Size in the paper tray. (continued) Letter Legal A5 L Folio See All settings on page 145. Select your default All Settings settings.
  • Page 155 Settings and features tables All settings Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Set the type of paper General Setup Paper Type Thin in the paper tray. Plain Paper* Thick Thicker Recycled Paper —...
  • Page 156 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Set the screen that is General Setup Button Settings Home Home* displayed when you Button (continued) More Settings press Home ( ) on Shortcuts 1 the Touchpanel. Shortcuts 2 Shortcuts 3 —...
  • Page 157 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Setup Receive Receive Mode — Choose the receive Fax* mode that best suits Fax/Tel your needs. External TAD Manual — Set the number of Ring Delay rings before the machine answers in...
  • Page 158 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Memory Receive — Set the machine to Setup Receive Off* forward fax (continued) (continued) Fax Forward messages, to call your pager or cell Fax Storage phone, to store PC Fax Receive incoming faxes in the memory (so you can...
  • Page 159 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Print Sample — Print a sample of the Setup Send Coverpage fax cover page. You Setting (continued) (continued) can fill in information and fax it with your document.
  • Page 160 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Set the machine to Dial Dial Pad Enter # Twice restrict dialing when Restriction (continued) using the dial pad. Off* — Set the machine to Address Enter # Twice restrict the dialing Book when using the...
  • Page 161 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Choose the Printer Emulation Auto* emulation mode. HP LaserJet BR-Script 3 — Print a list of the Print Options Internal Font HP LaserJet machine’s internal BR-Script 3 fonts.
  • Page 162 [000-255] See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 163 See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 164 Static See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 165 See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 166 See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 167 Strong. See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 168 See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 169 Off* See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 170 See Network User's Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 171 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page View on LCD — — View the Print Reports Transmission Transmission Print Report — — Verification Report for your last 200 outgoing faxes and print the last report.
  • Page 172 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — — Check the serial Machine Info. Serial No. number of your machine. Main Version — — Check the firmware Firmware version of your Version Sub1 Version — —...
  • Page 173 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Put the date and time Initial Setup Date & Time Date on the Touchscreen — — Time and in the headings of faxes you send. Auto Daylight —...

  • Page 174: Features Tables

    Features Tables Fax (When Fax Preview is Off) Level 1 Level 2 Level 3 Options Descriptions See Page — — — Redial the last — Redial (Pause) number called. When you are entering a fax or telephone number on the Touchpanel, Redial changes to Pause on the Touchscreen.
  • Page 175 Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Choose a number Call History Outgoing Call Edit Add to Address from the Outgoing Book Call history and then Delete send a fax to it, add it —...
  • Page 176 Level 1 Level 2 Level 3 Options Descriptions See Page Automatically send a Options Coverpage Setup Coverpage Setup On cover page you (continued) Off* programmed. Coverpage Message 1.Comment Off 2.Please Call 3.Urgent 4.Confidential — Total Pages — Set up your machine Polling RX to poll another fax Off*...
  • Page 177 Settings and features tables Fax (When Fax Preview is On) Level 1 Level 2 Level 3 Options Descriptions See Page Sending Fax(es) See Fax (When Fax Preview is Off) on page 164. Print All:New Fax(es) — Print the new Received Faxes Print/Delete received faxes.
  • Page 178 Copy Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Black Start — — — — Make a black & white — or gray scale copy. Color Start — — — — Make a color copy. —...
  • Page 179 Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — — Adjust the contrast Options Contrast for copies. (continued) — — Choose to stack or Stack/Sort Stack* sort multiple copies. Sort Page Layout — —...
  • Page 180 Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — — Change the amount Options Advanced Off* of background color Settings Remove (continued) that is removed. Background Medium* Color High — — — Add the current Save as settings as a Shortcut...
  • Page 181 Settings and features tables Scan Scan Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (PC Select) See Options (to OCR) on page 173. to OCR Options — — Add the current Save as settings as a Shortcut shortcut.
  • Page 182 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (Profile name) See Options (to FTP and to Network) on page 179. to FTP Options — — Add the current Save as settings as a Shortcut shortcut. — —...
  • Page 183 Settings and features tables Options (to OCR) Level 1 Level 2 Options Descriptions See Page To change settings using Options Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for Scan Type Color your document. Gray Black and White* Choose the scan...
  • Page 184 Options (to File, to Image and to E-mail) Level 1 Level 2 Options Descriptions See Page To change settings using Options Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for Scan Type Color* your document. Gray Black and White Choose the scan...
  • Page 185 Settings and features tables Options (to USB) Level 1 Level 2 Options Descriptions See Page Choose the scan type for Options Scan Type Color* your document. Gray Black and White (When you select Color in Choose the scan Resolution resolution for your Scan Type) document.
  • Page 186 Level 1 Level 2 Options Descriptions See Page (When you select Color or Choose the file format for Options File Type Gray in Scan Type) your document. (continued) PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...
  • Page 187 Settings and features tables Options (to E-mail Server) Level 1 Level 2 Options Descriptions See Page Choose the scan type for Options Scan Type Color* your document. Gray Black and White (When you select Color in Choose the scan Resolution resolution for your Scan Type) document.
  • Page 188 Level 1 Level 2 Options Descriptions See Page (When you select Color or Choose the file format for Options File Type Gray in Scan Type) your document. (continued) PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...
  • Page 189 Settings and features tables Options (to FTP and to Network) Level 1 Level 2 Options Descriptions See Page Choose the scan type for Options Scan Type Color* your document. Gray Black and White (When you select Color in Choose the scan Resolution resolution and file format Scan Type)
  • Page 190 Level 1 Level 2 Options Descriptions See Page (When you select Color or Choose the scan Options File Type Gray in Scan Type) resolution and file format (continued) for your document. PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...

  • Page 191: Direct Print

    Settings and features tables Direct Print Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Direct Print (Select File) Set the print media Print Settings Paper Type Thin type when printing (No. of Prints Plain Paper* directly from the USB (001-999)) flash memory drive.
  • Page 192 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (Select File) Enable or disable Direct Print Print Settings Collate page collation when (continued) (No. of Prints printing directly from (001-999)) the USB Flash (continued) memory drive. Set the print quality Print Quality Normal* option when printing Fine...
  • Page 193 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Set the default page Default Orientation Portrait* orientation when Settings Landscape printing directly from (continued) the USB Flash memory drive. — — Enable or disable the Collate default page collation when printing directly...
  • Page 194 Toner Level 1 Level 2 Level 3 Options Descriptions See Page — — View the approximate Toner Life remaining toner life for each color. — — Print the Test Print Test Print page. Adjust the color Calibration Calibrate density or returns the color calibration to the Reset factory settings.
  • Page 195 Google Drive™ — — — — ® Flickr Facebook — — Evernote — — Dropbox — — Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 196 Shortcut Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — See Options Choose the desired Add Shortcut Copy Receipt on page 168. settings from the — Normal preset items. — 2in1(ID) — 2in1 2-sided(12) — — Paper Save Fax Resolution —...
  • Page 197 Internet. — Profile Name Send scanned data to FTP via FTP. Picasa Web — — Visit the Brother Albums™ Solutions Center to download the Web Google Drive™ — — Connect Guide at — —...

  • Page 198: Entering Text

    Entering text When you must enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character.

  • Page 199: D Specifications

    Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/. Model MFC-9330CDW Printer Type Print Method Electrophotographic LED Printer Memory Capacity 192 MB LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Color Touchscreen LCD...
  • Page 200 Model MFC-9330CDW Noise Level Sound Printing m = 53.0 dB (A) Pressure Ready m = 33 dB (A) Sound Power Printing d = 6.39 B (A) (Color) Printing d = 6.42 B (A) (Black & White) Ready d = 4.44 B (A) 10 to 32.5 °C...

  • Page 201: Document Size

    Specifications Document Size Model MFC-9330CDW Document Size ADF Width 147.3 to 215.9 mm (1-sided) ADF Length 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Max. 300.0 mm Length...

  • Page 202: Print Media

    Print media Model MFC-9330CDW Paper Input Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size A4, Letter, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m Maximum Up to 250 sheets of 80 g/m...

  • Page 203: Fax

    Specifications Model MFC-9330CDW Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided Print Receiving Scanning Width Max. 208 mm Printing Width Max. 208 mm Gray Scale 8 bit/256 levels Resolution Horizontal 8 dot/mm...

  • Page 204: Copy

    Copy Model MFC-9330CDW Copy Width Max. 210 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600 × 600 dpi Resolution Less than 19 seconds at 23 °C / 115 V Black &...

  • Page 205: Scanner

    Up to 1200 × 600 dpi (optical) (from ADF) Scanning Width Max. 210 mm For the latest driver updates for the version of OS X you are using, visit us at http://solutions.brother.com/. Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows ® ®...

  • Page 206: Printer

    Printer Model MFC-9330CDW Automatic 2-sided Print Emulations ® PCL6, BR-Script3 (PostScript 3™) 600 dpi × 600 dpi Resolution Print Speed Black & White Up to 7 sides/minute (Up to 3.5 sheets/minute) (2-sided) (A4 size) Color Up to 7 sides/minute (Up to 3.5 sheets/minute)

  • Page 207: Interfaces

    Specifications Interfaces Model MFC-9330CDW Hi-Speed USB 2.0 We recommend using a USB 2.0 cable (Type A/B) that is no more than 2.0 meters long. 10BASE-T / 100BASE-TX Ethernet Use a straight-through Category 5 (or greater) twisted-pair cable. IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) Wireless LAN IEEE 802.11g/n (Wi-Fi Direct™)

  • Page 208: Network

    Utility See Computer requirements on page 200. ® (For Windows users) Brother BRAdmin Light is available on the CD-ROM provided with the machine. (For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/. ® (For Windows users) If you require more advanced machine management, use the latest Brother BRAdmin...

  • Page 209: Direct Print Feature

    MFC-9330CDW Compatibility PDF version 1.7 , JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.

  • Page 210: Computer Requirements

    PC-Fax (Send) Processor System OS X v10.8.x Scanning For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. Third party USB ports are not supported. PC-Fax supports black and white only. ® ®...

  • Page 211: Consumable Items

    Specifications Consumable items Model MFC-9330CDW Order No. Toner Inbox Black — Approx. 1,000 pages A4 or Letter page Cartridge Cyan — Approx. 1,000 pages A4 or Letter page Magenta Yellow Standard Black TN-261BK Approx. 2,500 pages A4 or Letter page...

  • Page 212: E Appendix

    Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your machine needs. You can download the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

  • Page 213: Index

    External telephone, connecting ....51 external TAD (answering machine) ..49 external telephone ........51 Consumable items ...... 68 Control panel overview ......8 ControlCenter2 (for Macintosh) See Software User's Guide. ® ControlCenter4 (for Windows See Software User's Guide. Cordless telephone (non-Brother) ....52...
  • Page 214 Fax codes Labels ..........22 changing ..........52 fax receive code ........52 telephone answer code ......52 Fax, stand-alone Machine information receiving firmware version ......... 140 easy receive ........43 how to reset the machine ....141 from extension telephone ....52 reset functions ........141 serial number ........
  • Page 215 Out of Memory message ......103 Redial ............53 Remote setup See Software User's Guide. Replacing Paper ............29 belt unit ..........88 how to load ...........20 drum units ..........82 in manual feed slot ......22 toner cartridges ........72 in paper tray ........20 waste toner box ........
  • Page 216 TAD (telephone answering device), VoIP ............129 external ............41 connecting ........49 recording OGM ........50 Telephone line Waste toner box connections ...........50 replacing ..........92 difficulties ..........122 Weights ..........189 interference .........129 Wi-Fi Direct™ ..........5 ® Windows multi-line (PBX) ........50 See Software User's Guide.
  • Page 217 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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