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Motorola DCX3510-M Installation Manual

Also See for DCX3510-M:
User manual - 56 pages
DCX3510-M
High-Definition DVR

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   Summary of Contents for Motorola DCX3510-M

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    Installation Manual DCX3510-M High-Definition DVR...

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    ©2011 Motorola Mobility, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.

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    IMPORTANT SAFETY CONSIDERATIONS The DCX3510-M set-top requires careful handling to avoid potential damage to its internal hard disk drive or the loss of recorded data. Be sure to follow these requirements during transportation and installation.

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    • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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    Safety & Regulatory Information FCC Declaration Of Conformity Motorola Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3510 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

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    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the ownership of the Software.

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    License. Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.

  • Page 8: Table Of Contents

    Cable In ........................... 20 Component Video (YPbPr)....................... 20 Audio ............................20 Connecting an A/V Receiver — Audio ................... 22 Connecting a Standard-Definition TV (SDTV) ................. 24 Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......... 25 High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 9: Table Of Contents

    Audio/Video Status ........................74 Interface Status ........................78 DVR/Hard Drive Status ......................80 DOCSIS Status ........................83 Application Specific Information ..................... 86 Interactive Status ........................87 Connected Home ........................90 Troubleshooting .......................... 92 High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 10: Table Of Contents

    Figure 4: Connecting an HDTV — Single Connection for Video/Audio .......... 19 Figure 5: Connecting an HDTV — Separate Video/Audio Connections ......... 21 Figure 6: Connecting an A/V Receiver — Audio ................23 Figure 7: Connecting a Standard-definition TV (SDTV) ..............24 High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 11: Table Of Contents

    Figure 9: Connecting an A/V Receiver, SDTV, and VCR ..............28 Figure 10: Connecting to an External eSATA DVR/Hard Drive ............29 Figure 11: Examples of Data Devices You Can Connect to the DCX3510-M ....... 30 Figure 12: Default User Settings Menu—No HDMI Connection ..........33 Figure 13: Default User Settings Menu —With HDMI Connection ..........

  • Page 12: Introduction

    Ethernet and Universal Serial Bus (USB) 2.0 ports for future home networking applications • Adaptability to various software platforms As with all Motorola digital cable set-tops, the hardware features are enabled by core operating and third party application software. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 13: Features, Tuners, Standard Audio/video Features, Figure 1: Front And Rear Views

    • Out-of-band data receiver (70-130 MHz) 2.048 Mbps • Digital video scaling (picture in graphics) • Accelerated 2-D and 3-D graphics support in hardware • Macrovision® copy protection • High-Definition video output through: High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 14: Standard Dvr Functionality, Table 1: Dvr Recording Time Guidelines

    Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive...

  • Page 15: Standard Data Features, Standard Miscellaneous Features, If You Need Help

    • Motorola Mobility Online (MOL): http://mobilityonline.motorola.com. The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. For specific toll-free numbers when calling from outside the United States, please refer to the product manual or our web page.

  • Page 16: Calling For Repairs

    Introduction Calling for Repairs If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers: Company From USA or Canada Outside USA or Canada World Wide Digital 1-800-227-0450 1-956-541-0600 Teleplan 1-800-352-5274 1-302-322-6088 To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

  • Page 17: Overview, Front Panel, Figure 2: Front Panel

    Certain functions, such as those requiring a numeric entry or accessing menus, require a remote control. Figure 2: Front panel Number Description Power — Turns the set-top on and off (standby) High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 18: Video Format Indicators (front Panel Display)

    Overview Video Format Indicators (Front Panel Display) The front panel display of the DCX3510-M set-top is equipped with indicators to the right hand side of the display that are used to indicate the currently-selected video output format on the component video (YPbPr) and HDMI outputs.

  • Page 19: Rear Panel, M-card, Figure 3: Rear Panel

    * Availability of certain features is dependent upon application support. M-Card™ The M-Card is required to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs. The M-Card should not be removed. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 20: Installation, Cold Reset Procedure, Remote Control Cold Reset

    If the terminal was previously used, clear its hard drive before installing it at a new subscriber location. Cold Reset Procedure This section describes the Cold Reset procedure for Motorola’s DCX3510-M set-top. The cold reset is generally used by operational and field personnel to accomplish the following: •...

  • Page 21: Clearing The Hard Drive

    To prevent subscribers from accidentally deleting all of their recorded programs, a specific set of keystrokes is required to clear the hard drive. The DCX3510-M does not need to be connected to a television in order to clear the hard drive using this process.

  • Page 22: Video Connection Options

    Use the following guidelines to determine the best video connection for the subscriber home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The DCX3510-M offers the following video outputs: Connection Type TV Type...

  • Page 23: Audio Connection Options, Table 2: Audio Connection Options

    This is important when the subscriber has another A/V device such as a DVD player, secondary VCR, CD player, or other electronic component. Motorola recommends connecting the TV to the monitor output so on-screen menus for the receiver can be displayed.

  • Page 24: Installation Overview

    6. Connect the cable terminal to the coaxial cable wall outlet. 7. Perform the operational check for the remote control. 8. Optimize the High-Definition settings. See Configuring the User Settings in this manual. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 25: Connecting An Hdtv — Single Connection For Video/audio, Cable In, Hdmi, Ieee-1394

    If there is an audio/video receiver and you are not using the TV’s speakers, go to Connecting an A/V Receiver — Audio. Because HDMI and IEEE-1394 provide both video and audio output, no additional audio connections to the TV are required if you use either of these connections. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 26: Figure 4: Connecting An Hdtv — Single Connection For Video/audio

    Note: On-screen graphics will not be displayed when using IEEE-1394 connection. Refer Graphics Overlaying the Video for more information. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 27: Connecting An Hdtv — Separate Video/audio Connections, Cable In, Component Video (ypbpr), Audio

    If the TV does not have digital audio inputs: • Connect the stereo audio cable to the audio l and r connectors on the DCX3510-M Series set-top and the audio left and audio right connectors on the HDTV. If the TV supports a digital audio input: •...

  • Page 28: Figure 5: Connecting An Hdtv — Separate Video/audio Connections

    The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels. Note: If the A/V receiver includes HDMI inputs and output(s), then the DCX3510-M HDMI output can be directly connected to the A/V receiver.

  • Page 29: Connecting An A/v Receiver — Audio

    Stereo audio—Connect the stereo audio cable to the AUDIO L and R connectors on the DCX set-top and the AUDIO L and AUDIO R connectors on the A/V receiver. For information on configuring the DCX set-top settings, see Configuring the User Settings. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 30: Figure 6: Connecting An A/v Receiver — Audio

    Installation Figure 6: Connecting an A/V Receiver — Audio Note: This connection method does not support HDTV. For information, see Connecting an HDTV — Separate Video/Audio Connections in this section. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 31: Connecting A Standard-definition Tv (sdtv), Figure 7: Connecting A Standard-definition Tv (sdtv)

    M series set-top and the connectors on the SDTV. VIDEO OUT 2. Connect a video cable to the connector on the DCX3510-M series set- INPUT VIDEO top and the on the TV. Note: These video connection methods do not support HD video. If you have an HDTV, Connecting an HDTV —...

  • Page 32: Connecting A Standard-definition Tv (sdtv) And Vcr/dvd Recorder

    Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder 1. Connect a stereo audio cable to the AUDIO OUT L and R connectors on the DCX3510-M and the INPUT AUDIO L and R connectors on the VCR/DVD Recorder. VIDEO OUT 2. Connect a video cable to the...

  • Page 33: Figure 8: Connecting A Standard-definition Tv (sdtv) And Vcr/dvd Recorder

    Installation Figure 8: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 34: Connecting An A/v Receiver, Sdtv, And Vcr

    Installation Connecting an A/V Receiver, SDTV, and VCR 1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX3510-M series set-top and the INPUT L/R connectors on the A/V receiver. 2. Connect a composite video cable to the composite video out connector on the DCX3510-M series set-top and the composite video connector on the A/V receiver.

  • Page 35: Figure 9: Connecting An A/v Receiver, Sdtv, And Vcr

    Figure 9: Connecting an A/V Receiver, SDTV, and VCR Note: Solid lines indicate optimum connections. Note: Consult your A/V receiver manual for additional wiring options or constraints when including a VCR/DVD Recorder in your configuration. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 36: Connecting To An External Esata Dvr/hard Drive

    5. Connect the other end of the eSATA cable to the external drive. 6. Follow the on-screen instructions. Note: Only connect external hard drives that have been approved by Motorola for external DVR service. Connecting an external drive that has not been approved could result in poor DVR performance.

  • Page 37: Data Device Connections, Data Features

    Data Features In addition to high-quality audio and video, the DCX3510-M can deliver high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home banking. Note: Your DCX may be equipped with the interface connections illustrated, but their functionality depends on the services offered by your service provider.

  • Page 38: Operational Check For The Remote Control, Table 3: Operational Check Procedures

    Press mute to turn the sound off. Press mute again to restore the sound. If the DCX3510-M does not operate properly, refer to the Troubleshooting section. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 39: Configuring The User Settings

    4. Turn the TV on Note: When using an HDMI connection between the DCX3501-M and the television, be sure to have the cable connected and the TV powered on before adjusting the video settings. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 40: User Settings Menu Main Screen, Figure 12: Default User Settings Menu—no Hdmi Connection

    Figure 12: Default User Settings Menu—No HDMI Connection If the DCX3510-M is connected via HDMI to a display device such as a television, the default User Settings menu is updated to reflect this information. The YPbPr Output menu option is replaced with the HDMI/YPbPr Output menu option as follows.

  • Page 41: Figure 13: Default User Settings Menu —with Hdmi Connection

    Press the ► key to select an option. • To exit the setting and move to another setting, press the ▲ or ▼ key. Figure 14: User Settings Menu – Main Menu Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 42: Table 4: User Settings—main Menu Field Descriptions

    Note : Not all televisions will support all available video formats. Consult the television’s user manual for more information on video format compatibility. The DCX3510-M can detect when the HDMI connection is in use. If you are not using the HDMI connection on the DCX3510-M, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu.

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    Setting Description 4:3 Override Allows you to select the video output format of the DCX3510-M when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. The 480i option is the default. • 480i—Standard-Definition 480i format (720 x 480 pixels).

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    The blue backlighting of the front panel Power button remains illuminated. Restore All To reset ALL of the DCX3510-M User Settings to their default values, including Defaults options stored on other menu screens, move the cursor to this option and press the ►...

  • Page 45: Native Mode Settings Screen, Figure 15: Native Mode Settings Menu Screen

    When using the native mode feature of the DCX3510-M, please exercise caution when selecting the formats from the checklist. If a format is selected that is not compatible with the television, there may be a loss of video whenever the DCX3510-M is tuned to a channel broadcast in that format.

  • Page 46: Table 5: Native Mode Settings Field Descriptions

    1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive scanning, and a frame rate of 60 frames per second. This option is only available if the DCX3510-M is connected to an HDMI display device. If no HDMI connection is detected, this option is disabled and can’t be selected in the menu.

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    Setting Description Generates 480p video on both the HDMI and Component Video (YPbPr) 480p outputs if the program is broadcast in 480p format. The DCX3510-M can also (Enhanced convert any other broadcast format to the 480p video format. Definition) 480p is an enhanced-definition video image with 720 x 480 pixels, progressive scanning, and a frame rate of 60 frames per second.

  • Page 48: Additional Hdmi Settings Screen, Figure 16: Additional Hdmi Settings Screen

    Additional HDMI Settings Screen The Additional HDMI Settings menu configures advanced options that affect the operation of the DCX3510-M with other HDMI and DVI display devices. Adjustable options include display mode, color space, audio output mode, and audio lip sync delay.

  • Page 49: Table 6: Additional Hdmi Settings Field Descriptions

    • DVI—Optimized to work with a DVI television or display device (connected via an HDMI-to-DVI adapter). Allows you to adjust the color space used by the DCX3510-M to generate the Color Space video signals on the HDMI output. YCC 4:4:4 is the default setting.

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    Restores all of the settings on this screen (HDMI/DVI Mode, Color Space, Audio Restore Default Output, and Lip Sync) to their default values. HDMI Settings Use this option if you lose audio and/or video after changing these settings from their default values. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 51: Additional Closed Caption Settings Screen, Figure 17: Additional Closed Caption Settings Menu Screen

    Customizable options include font size, font style, font color, and font opacity. You may also choose to view different closed caption services if these are included within the broadcast program. Figure 17: Additional Closed Caption Settings Menu Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 52: Table 7: Additional Closed Caption Settings Field Descriptions

    Table 7: Additional Closed Caption Settings Field Descriptions Setting Description Sets the service used by the DCX3510-M to render (draw) the closed captions: Service Selection • Analog—Affects closed captions for analog and digital standard definition services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default setting is CC1.

  • Page 53: Subtitle And Dvs Settings Screen, Figure 18: Subtitle And Dvs Settings Menu Screen

    The DVS audio track provides a verbal description of each scene along with the program’s normal dialogue. Figure 18: Subtitle and DVS Settings Menu Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 54: Table 8: Subtitle And Dvs Settings Field Descriptions

    Service • Off—The DVS audio track is not played by the DCX3510-M. • On—The DVS audio track is played by the DCX3510-M if it is included in the program. Note: If the DVS setting is disabled and can’t be selected from the menu, the software installed on the DCX3510-M can’t support the DVS feature.

  • Page 55: Advanced Audio/video Settings Screen, Figure 19: Advanced Audio/video Settings Menu Screen

    Advanced Audio/Video Settings Screen The Advanced Audio/Video Settings menu customizes several advanced audio and video features of the DCX3510-M, most notably the Dolby Volume feature and the Video Sharpness feature. The Dolby Volume feature provides volume normalization across channels, programs, and commercials.

  • Page 56: Graphics Overlaying The Video, Table 9: Advanced Audio/video Settings Field Descriptions

    ► key. Graphics Overlaying the Video The DCX3510-M can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and IPG. The DCX3510-M overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid.

  • Page 57: Diagnostics, Using The Diagnostics

    All sample displays are illustrative; actual data may differ from the examples. Using the Diagnostics To use the diagnostics: 1. Ensure that the DCX3510-M is installed with the Thin Client software and that it is connected to an AC outlet. 2. Ensure the set-top is powered on.

  • Page 58: General Status, Figure 20: Diagnostic Main Menu Screen, Figure 21: General Status Diagnostic Screen

    Figure 20: Diagnostic Main Menu Screen General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. Figure 21: General Status Diagnostic Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 59: Table 10: General Status Diagnostic Field Descriptions, Figure 22: Example General Status Display (no Error)

    DCX3510-M is CONNECTED or DISCONNECTED. Platform ID A unique 16-bit hexadecimal number that identifies the platform image (also called the ROM ID). Family ID The manufacturer and product family, in hexadecimal. Model ID The model, in hexadecimal. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 60: Purchase Status, Figure 23: Purchase Status Diagnostic Screen

    This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The OSD and front panel displays are updated each time this diagnostic is viewed: Figure 23: Purchase Status Diagnostic Screen High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 61: Table 11: Purchase Status Diagnostic Field Descriptions

    Field Description Unsent The number of purchases in the DCX3510-M remaining to be polled. It can be an integer from 0 to 63. Unack The number of reports that have not been acknowledged by the controller. It is an integer.

  • Page 62: Out-of-band (oob) Status, Figure 25: Oob Status Diagnostic Screen

    Figure 25: OOB Status Diagnostic Screen Data activity EMM data activity indicator indicator Carrier lock indicator (L = locked, U = unlocked) diagnostic indicator Figure 26: Front panel display for the OOB diagnostic High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 63: Table 12: Oob Diagnostic Field Descriptions

    INVALID — Invalid AGC value EMM Provider ID Displays the conditional access stream for the DCX3510-M, in hexadecimal. EMM PID Displays the packet identifier (PID) stream the DCX3510-M tunes to for EMM data, in High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 64: Agile Oob Tuner Hunting

    3. When the desired new frequency has been selected, press the key to start the search. The manual frequency search lasts up to 40 seconds. As the DCX3510-M searches, the frequency being searched for flashes on the Front Panel. On the OSD,...

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    Note: The Front Panel displays hunt after a cold reset from the front panel. This indicates that the product is in a Round Robin Hunt Mode. Hunt continues to be displayed until the proper stream is detected. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 66: In-band Status, Figure 27: In-band Status Diagnostic Screen

    Figure 27: In-Band Status Diagnostic Screen Data activity indicator IB diagnostic Carrier lock indicator indicator (L = locked, U = unlocked) Figure 28: Front panel display for in band diagnostic High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 67: Table 13: In-band Status Diagnostic Field Descriptions

    Indicates the number of correctable and uncorrectable digital multiplex errors, up to 9999. It is Error updated every five seconds and reset each time the DCX3510-M is power cycled or another Counts digital multiplex is tuned. The maximum value displayed is 9999, even if there were more than 9999 errors.

  • Page 68: Unit Address, Figure 29: Unit Address Diagnostic Screen

    Diagnostics Unit Address This diagnostic displays the unit address of the CableCARD if inserted: Figure 29: Unit Address Diagnostic Screen Figure 30: Front panel display of a unit address High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 69: Table 14: Unit Address Diagnostic Field Descriptions

    Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: NO — TvPC is not installed (Note: the DCX3510-M does not include a TvPC slot). CableCARD YES — CableCARD is inserted. Inserted NO — CableCARD is not inserted.

  • Page 70: Separable Security, Table 15: Separable Security Diagnostic Field Descriptions, Figure 31: Separable Security Diagnostic Screen

    • FAILED if binding failed for other reasons. Pairing Rpt Set to MMI or Reportback as received by a message from the headend, or set to Method Unknown if the headend message was not received. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

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    Version number provided by the CableCARD. Boot Version Version number provided by the CableCARD. 2nd Version Version number provided by the CableCARD. Serial Number Serial number fo the CableCARD MAC Address MAC Address of the CableCARD. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 72: Current Channel Status, Figure 32: Current Channel Status Diagnostic Screens

    The channel type determines the status display. Figure 32: Current Channel Status Diagnostic Screens Digital channel: Purchasable indicator Preview indicator Digital channel indicator Epoch authorization code Figure 33: Current Channel Status Front Panel Displays High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 73: Table 16: Current Channel Status Diagnostic Field Descriptions

    Indicates whether the current program can be purchased for viewing. Purchased Indicates whether the current program has been purchased. EPOCH Num Number of authorization requests originating from DCX3510-M. Auth Reason The current epoch authorization reason is displayed in the hexadecimal format 0xbb on the OSD and front panel.

  • Page 74

    Status of client • IP Address of primary switched video manager (SVM) server • IP Address of secondary switched video manager (SVM) server • IP Address of Auto Discovery server • SDV Mode High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 75: Rf Modem (upstream), Figure 34: Rf Upstream Modem Diagnostic Screen

    24 hours, count of long term tune failures. RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCX3510-M. The information is updated each time the DCX3510-M displays this diagnostic. Figure 34: RF Upstream Modem Diagnostic Screen High-Definition DVR DCX3510-M •...

  • Page 76: Figure 35: Rf Upstream Modem Front Panel Display

    Diagnostics Frequency Decimal point Frequency in Alternating with Power level Power level in dB (blank if modem not configured) Figure 35: RF Upstream Modem Front Panel Display High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 77: Code Modules, Table 17: Rf Upstream Modem Diagnostic Field Descriptions

    Center The RF modem center frequency is displayed on the OSD and front panel in MHz. Frequency Requested The value in dB assigned to the DCX3510-M during RF leveling (which is blank if it is not Power configured). Level Actual...

  • Page 78: Figure 37: Front Panel Display For Code Modules

    (Figure reflects 17012 segments Code module identifier (bPC for the base platform; CODE or SYS for the system object Alternating Indicator separating major and minor Figure 37: Front Panel Display For Code Modules High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 79: Table 18: Code Modules Diagnostic Field Descriptions

    The analog secure processor version in ASCII format. Secure Processor Downloadable Lists all objects loaded, or being loaded, onto the DCX3510-M in ASCII format. The Object information displayed for each object depends on the running environment. If a download Information...

  • Page 80

    CONNECTED Connect Connected to download PID — awaiting data. PEND CONNECT TryingToConnect Trying to connect. The object identifier. The Local Origination states whether the object is located locally on the set-top. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 81: Memory Configuration, Audio/video Status, Table 19: Memory Configuration Diagnostic Field Descriptions

    Diagnostics Memory Configuration This diagnostic displays the DCX3510-M memory configuration. The information is updated when you display the diagnostic. Figure 38: Memory Configuration Diagnostic Screen Note: There is no front panel display for this diagnostic. Table 19: Memory Configuration Diagnostic Field Descriptions...

  • Page 82: Table 20: Audio/video Status Diagnostic Field Descriptions, Figure 39: Audio/video Status Diagnostic Screen

    Digital audio stream, as indicated if the “0.1” is present in the Dolby Digital 5.1 nomenclature (for example, “Dolby Digital 5.1 surround”). Valid values include: OSD Display Description LFE is not available LFE is available (i.e. “Dolby Digital 5.1 surround”). High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 83

    Captions detected but not enabled. OSD Display Definition CC 1 Closed Caption service CC 1 (default) CC 2 Closed Caption service CC 2 CC 3 Closed Caption service CC 3 CC 4 Closed Caption service CC 4 High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 84

    • The input format includes the aspect ratio (4:3 or 16:9), the screen pixel size (nnnnXnnnn), pixel display (‘i’ for interlaced, ‘p’ for progressive), and frames per second (24, 25, 30, or 60). High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 85: Interface Status, Figure 40: Interface Status Diagnostic Screens

    The Interface Status diagnostic displays when running in Thin Client. There is no LED display. The information on the OSD is updated when you display the diagnostic. Figure 40: Interface Status Diagnostic Screens High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 86: Table 21: Interface Status Diagnostic Field Descriptions

    The list displays all of the formats that the DCX3510-M could read, up to a maximum of 12 formats. If the DCX3510-M cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio means the DCX3510-M supports the format.

  • Page 87: Dvr/hard Drive Status, Figure 41: Dvr/hard Drive Status Diagnostic Screens

    MENU key while on the 1394 Status OSD diagnostics screen (selection mode is indicated by ‘>>>’), then pressing SELECT key to toggle between Enable and Disable. DVR/Hard Drive Status This three-page diagnostic displays the DVR and hard-drive status. Figure 41: DVR/Hard Drive Status Diagnostic Screens High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 88: Table 22: Dvr/hard Drive Status Diagnostic Field Descriptions

    Diagnostics Table 22: DVR/Hard Drive Status Diagnostic Field Descriptions Field Description Enabled Indicates whether the DVR is enabled, based on the DCX3510-M Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): Front panel Description...

  • Page 89

    • No — There is no over temp problem. Count The cumulative number of times that the hard drive temperature has been measured over 60º C, with the temperature checked at least once an hour. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 90: Docsis Status, Table 23: Docsis Status Diagnostic Field Descriptions, Figure 42: Docsis Status Diagnostic Screens

    • N/A — The value is invalid, cannot be retrieved, or DOCSIS is not enabled. Obtain US The DOCSIS upstream channel descriptor (UCD) acquisition status: Parameters YES — The UCD is acquired. • NO — The set-top is acquiring the UCD or the downstream channel. • High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 91

    00:00:2D:01:F1:0D. If the value is invalid or cannot be retrieved, or if DOCSIS is not enabled, 00:00:00:00:00:00 is displayed. Downstream Channel (carries data from the headend to the set-top) Carrier Lock • YES — The cable modem is locked to a DOCSIS downstream channel. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 92

    DOCSIS is not enabled, 0.000 is displayed. Known MAC Displays up to 32 MAC addresses learned by the DCX3510-M cable modem, Addresses including the Set-Top MAC and future MAC addresses assigned by DSG, in hexadecimal format xx:xx:xx:xx:xx:xx on two screens if necessary.

  • Page 93: Application Specific Information, Table 24: Application Specific Information Diagnostic Field Descriptions

    The application server’s IP address in dotted-decimal format xxx.xxx.xxx.xxx; the range of each xxx is from 0 to 255. It is blank if the value is invalid or no value can be retrieved. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 94: Interactive Status, Figure 44: Interactive Status Diagnostic Screen, Figure 45: Interactive Status Front Panel Display

    This is an example of a code module display with status descriptions: Figure 44: Interactive Status Diagnostic Screen Figure 45: Interactive Status Front Panel Display High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 95: Table 25: Interactive Status Diagnostic Field Descriptions

    Upstream ID A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3510-M. 0000 is displayed if the Upstream ID is not configured or if it is unknown. Downstream ID A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3510-M.

  • Page 96

    It is reset by the successful upstream transmission of a cell: for example, when the DCX3510-M receives an ACK. If the counter reaches the MAC abort count limit, the DCX3510-M assumes the MAC layer is unavailable due to noise, congestion, or some other problem.

  • Page 97: Connected Home, Figure 46: Connected Home Diagnostic Screens

    Diagnostics Connected Home This diagnostic displays the connectivity and status of the Connect Home Network. Figure 46: Connected Home Diagnostic Screens High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 98: Table 26: Connected Home Diagnostic Field Descriptions

    Hardware and Network addresses for each member of the network. Collecting Displays whether data collecting is taking place on the network. Data To Node Nodes currently sending data over the network. From Node Nodes currently receiving data over the network. High-Definition DVR DCX3510-M • Installation Manual 365-095-17066-x.1...

  • Page 99: Troubleshooting

    The angle between the remote control and the DCX3510-M may be too • large. Stand in front of the DCX3510-M and not too far to either side. Press and release operation keys one at a time, firmly and deliberately. •...

  • Page 100

    If the DCX3510-M video output is connected to a TV through an HDMI • connection, power off the TV and then power off the DCX3510-M. Wait one second and then power on the devices.

  • Page 101

    This is called a hybrid aspect ratio and results in a black border around the video on a 4:3 TV. Because this is part of the broadcast, the DCX3510-M cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.

  • Page 102

    Motorola Mobility, Inc. 101 Tournament Drive, Horsham, PA 19044 www.motorola.com 365-095-17066 x.1 04/11...

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