Whirlpool GSF26C5EXW Technical Education
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Whirlpool GSF26C5EXW Technical Education

2010 whirlpool 26’ sxs refrigerators
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TECHNICAL EDUCATION
2010 Whirlpool 26'
SXS Refrigerators
GSF26C5EXW
GSF26C5EXY
GSS26C5XXA
GSS26C5XXB
GSS26C5XXW
GSS26C5XXY
GSF26C5EXS
GSF26C5EXT
JOB AID W10338921
R-110

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Summary of Contents for Whirlpool GSF26C5EXW

  • Page 1 R-110 TECHNICAL EDUCATION 2010 Whirlpool 26’ SXS Refrigerators GSF26C5EXW GSS26C5XXW GSF26C5EXY GSS26C5XXY GSS26C5XXA GSF26C5EXS GSS26C5XXB GSF26C5EXT JOB AID W10338921...
  • Page 2 FORWARD This Job Aid, Whirlpool Gold 26’ SXS 2010 Part Number W10330404 has been compiled to provide the recent information on design, features, operation, troubleshooting and repair proce- dures for 26’ SXS for 2010. This Job Aid is not intended to replace or substitute for the Use and Care Guides or Tech Sheets associated with any of the models covered.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Page GENERAL ............. . 1-1 Safety .
  • Page 4 TABLE OF CONTENTS (continued) Door Open Alarm ............5-9 Dispenser Lock .

  • Page 5: General

    GENERAL Safety Observe all safety warnings and messages. The Use and Care manual and Installation instructions that come with the product as well as stickers and litera- ture attached to the refrigerator contain safety symbols. These symbols contain messages telling you of potential hazards and explain how to reduce your chance of injury.

  • Page 6: Introduction Specifications And Overview

    Dimensions Inches. Introduction Specifications and Overview Capacity 26.360 26’ Dimensions Dimensions Inches. Carton Depth Capacity 26.360 Dimensions Inches. Carton Height 71 1/4 Carton Depth Capacity 26.360 Carton Width Carton Height 71 1/4 Carton Depth Cutout Depth (in) 29 13/16 Carton Width Carton Height 71 1/4 Cutout Height (in)

  • Page 8: 6Th Sense Technology

    Introduction Specifications and Overview (continued) Sense Technology Sense software makes an estimation of the actual food temperature inside the refrig- erator and freezer compartment and adjusts cooling to allow the food packages to return their initial temperature faster during pull down, door openings, or heavy food load.

  • Page 9: Installation Requirements

    INSTALLATION REQUIREMENTS Installation Instructions This new SXS platform requires different installation steps and adjustments than current SXS refrigerators. Review the Use and Care manual and instruction sheets shipped with the product prior to installation. See the following examples: Door Removal, Leveling and Alignment...

  • Page 10: Installation Instructions

    Installation Instructions (continued) Installation - Example...
  • Page 11 Installation Instructions (continued) Installation - Example (continued)
  • Page 12 Installation Refrigerators are shipped with the handles packed in the refrigerator door. 1. Remove the handles from the door and unwrap. 2. The instruction sheet and a Hex key tool are attached to the handle. Review the instruction sheet. 3. Install the handle on the mounting studs with the hex screws facing to the center.
  • Page 13 Installation Instructions (continued) Installation (continued) Removing Grille WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Disconnect power to the refrigerator. Remove 2 ¼” screws The grille is held in place with 2 ¼”...
  • Page 14 Installation Instructions (continued) Removing Freezer Door WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug or disconnect the refrigerator from the power supply. onnect water tubes form the de of the connector 2.
  • Page 15 Installation Instructions (continued) Removing Freezer Door Upper Hinge 6. Remove Two 3/16” hex key screws (A). Do not remove or loosen the other two screws (B). 7. Keep the door closed and lift off the hinge. WARNING Excessive Weight Hazard Use two or more people to lift the freezer door.
  • Page 16 —NOTES—...

  • Page 17: Refrigerator Components

    REFRIGERATOR COMPONENTS Refrigerator Compartment Light Bulbs Water Filter Air Damper Air Filter Disassembling Refrigerator Compartment Components WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 18 Refrigerator Compartment (continued) 5. Remove the air damper cover. 6. Remove the ¼” screw securing the air filter housing to the cabinet and remove. 7. Disconnect the wiring harness and remove the air damper assembly. 8. Check the seal around the damper housing for any damage or misplace ment.

  • Page 19: Disassembling Refrigerator Compartment Components -Water Filter Housing

    Refrigerator Compartment (continued) Disassembling Refrigerator Compartment Components – Water Filter Housing Remove the water filter as explained earlier. 1. Remove the ¼” screw securing the filter cover to the filter body. 2. Remove the cover. 3. Remove the ¼” screw securing the filter body to the cabinet wall.

  • Page 20: Refrigerator Thermistor

    Refrigerator Compartment (continued) Refrigerator Thermistor The refrigerator Thermistor is a variable resistance device connected to the control board. The temperature of the refrigerator compartment causes the resistance of the Thermistor to change. The resistance is monitored by a circuit on the control board which controls the opera- tion of the cooling system.
  • Page 21 Refrigerator Compartment (continued) Replacing Refrigerator Thermistor 1. Depress the tabs on either end of the Thermistor cover and remove. 2. To replace the Thermistor order replace ment Thermistor kit through the normal part ordering system by model number. Follow the instructions supplied with the kit.

  • Page 22: Accessing Water Reservoir

    Refrigerator Compartment (continued) Disassembling Refrigerator Compartment Components – Accessing Water Reservoir Disassembling Refrigerator Compartment Components – Accessing Water Reservoir 1. The light bulb cover is very flexible and can be bent to release the 4 tabs that extend into the cabinet wall and remove.

  • Page 23: Freezer Compartment And Ice Maker

    Freezer Compartment and ICe maker Freezer Components Freezer thermistor The freezer Thermistor is a variable resistance device connected to the control board. The temperature of the freezer compartment causes the resistance of the Thermistor to change. The resistance is monitored by a circuit on the control board which controls the operation of the cooling system.
  • Page 24 Freezer Components (continued) Replacing Freezer Thermistor Depress the tabs on either end of the Thermistor cover and remove. To replace the Thermistor order replace- ment Thermistor kit through the normal part ordering system by model number. Follow the instructions supplied with the kit.

  • Page 25: Accessing Freezer Components

    Freezer Components (continued) Accessing Freezer Components WARNING electrical Shock Hazard disconnect power before servicing. replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Remove food and shelving. Pull off the light cover located in the top left hand corner of the freezer compart- ment.

  • Page 26: Evaporator Component Identification

    Freezer Components (continued) accessing Freezer Components (continued) Remove the 4 - 1/4” hex head screws securing the evaporator to the cabinet. Pull out the evaporator cover. evaporator Component Identification Evaporator Fan Wiring Harness Assembly Connection Defrost Bimetal Capillary Tube Inlet Cap tube Inlet Defrost Heater Chassis Ground...

  • Page 27: Removing Evaporator Fan Motor

    Freezer Components (continued) removing evaporator Fan motor Slide out the evaporator fan motor as- sembly from the built in cabinet rails and disconnect the wiring harness. To change the fan blade, pull the blade off the shaft and replace. When installing the blade, push the blade down on the shaft until it bottoms out.

  • Page 28: Checking Evaporator Fan Motor

    Freezer Components (continued) Checking evaporator fan motor WARNING electrical Shock Hazard disconnect power before servicing. replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. The evaporator fan motor is a 120 VAC shaded pole motor.

  • Page 29: Checking Defrost Bimetal

    Freezer Components (continued) Checking defrost Bimetal WARNING electrical Shock Hazard disconnect power before servicing. replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Disconnect power to the refrigerator. Slide the defrost bimetal off the coil. Disconnect the wiring harness.

  • Page 30: Replacing The Defrost Heater

    Freezer Components (continued) replacing the defrost heater Disconnect power to the refrigerator. Remove evaporator cover as explained earlier. Disconnect the two black wires connect- ed to the defrost heater. Disconnect the green chassis ground wire attached to the evaporator heat shield. Grasp the bottom of the heat shield all pull out.

  • Page 31: Freezer Door Component Location

    Freezer Components (continued) Freezer door Component Location A label on the freezer instructs the custom- er the ice maker ON/OFF switch is located behind the ice storage bin. Ice maker Ice maker Specifications • IDI XXL design uses W10122576 120VAC ice maker •...

  • Page 32: Ice Maker - Emitter /Receiver Boards

    Freezer Components (continued) Ice maker – Emitter /Receiver Boards The emitter board emits an infrared beam. When the eye on the receiver board sees the beam a circuit is completed indicating the ice bin is in place and not full. This sig- nal is sent to the control board and the ice Emitter Receiver...
  • Page 33 Freezer Components (continued) WARNING electrical Shock Hazard disconnect power before servicing. replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Disconnect power to the refrigerator. Depress the ice bin latch and remove the ice bin.

  • Page 34: Component Identification

    Freezer Components (continued) Remove 2 - 1/4” screws securing the housing to the inner door panel. Lift the housing up and out to remove. When assembling insert the tabs located on the top of the housing into the slots on the inner door panel.

  • Page 35: Accessing New In Door Ice Maker

    Freezer Components (continued) Accessing New In Door Ice Maker Remove the ice maker wire harness cover and disconnect the harness. Disconnect the wire harness to the emit- ter and receiver boards. Remove 2 - 1/4” screws under the ice maker. Slide out the ice maker to remove.
  • Page 36 Freezer Components (continued) Accessing New In Door Ice Maker 10. Unplug the wire harness from the ice maker head. 11. Slide off the Hi Limit control from the mold. 4-14...

  • Page 37: Ice Maker

    Freezer Components (continued) Ice maker new Six Cavity Ice maker Component Identification Bracket Head Ice Stripper Ejector Blade Module Mold Components disassembling the ice maker. 2. Remove three screws that secure the 1. Remove the ice maker cover. A module module to the head.
  • Page 38 h Sheet Do not DANGER WARNING Freezer Components (continued) DANGER WARNING Electrical Shock Hazard Electrical Shock Hazard nly authorized technicians should perform diagnostic Disconnect power before servicing. Electrical Shock Hazard Electrical Shock Hazard oltage measurements. Replace all parts and panels before operating. Plug into a grounded (earthed) outlet.
  • Page 39 Freezer Components (continued) 4-17...
  • Page 40 Freezer Components (continued) disassembling the ice maker (continued) 3. Separate the module from the head. Remove two screws on the bottom of the ice maker head and separate the head from the mold. The thermostat can be removed at this point. When replacing the thermostat apply a coating of Alumilastic to the mold.

  • Page 41: Replacing Auger Motor And Related Components

    Freezer Components (continued) replacing auger motor and related Components 1. Remove 2 screws and lift off cover. Coupling 2. Remove the coupling by lifting straight up. A spring is captured under the coupling. Spring To access the motor remove the 4 - 1/4” screws securing the chute to the housing.

  • Page 42: Removing Auger Motor

    Freezer Components (continued) removing auger motor 6. Remove 4 - 1/4” screws securing the mo- tor to the housing . 7. Lift up the auger motor and disconnect the wire harness. Condensate Drain Under normal operating conditions, moisture may accumulate in the bottom of the auger motor housing.

  • Page 43: Checking The Auger Motor

    Freezer Components (continued) Checking the auger motor WARNING electrical Shock Hazard disconnect power before servicing. replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Connect an Ohmmeter across the 2 motor terminals and measure the resistance.

  • Page 44: Water Tube Routing

    Freezer Components (continued) Water tube routing Water Routing: the home water supply is connected to the isolation valve. The outlet of the isolation valve connects to the water filter located in the refrigeration compart- ment. The outlet of the filter connects to the inlet of the water reservoir. The water reser- voir outlet connects to the inlet of the dual valve.

  • Page 45: Dispenser And User Interface

    Figure 1 – Whirlpool Stealth User Interf ace/Blue LED’s except as noted. The Icons used on this Whirlpool user interface display are similar to those used on other SXS models but not identical. The basic operation and programming is the same.

  • Page 46: Sleep Mode

    Programming (continued) Figure 3 – KitchenAid Interface Icon Identification Figure 3 depicts all the ICONS and Text located on the Display. Specific Icons will be displayed at different steps during programming as explained in this manual. Sleep Mode The display screen on the dispenser control panel will turn off automatically and enter “sleep”...
  • Page 47 Programming (continued) Figure 5 Pressing any control button will activate the “Normal/Home ” display screen, without changing any settings. See figure 5. After activation, changes to any settings can then be made. If no changes are made within 2 minutes, the display will re-enter “sleep” mode. Factory Preset Temperatures The refrigerator and freezer controls are preset at the factory.

  • Page 48: Adjusting Temperature Set Points

    Programming (continued) Adjusting Temperature Set Points: Figure 7 Pressing and holding TEMPERATURE starts a 3 second countdown. During the countdown using the dispenser cancels the countdown and no dispensing is permitted. The number 3 blinks 3 times and an invalid tone sounds 3 times,. The user has to release both the pad and the button and press the button again to start the countdown over.

  • Page 49: Adjusting Temperature Settings

    Programming (continued) Figure 8 Adjusting Temperature Settings Press the LOCK pad to raise the temperature set point or press the MAX ICE pad to lower the temperature set point. See figure 8. IMPORTANT: When the temperature is changed, the word “CONFIRM” above the filter reset pad illuminates and will flash without an audible tone constantly until user presses RESET FILTER, ICE MODE or after 60 seconds of inactivity.

  • Page 50: Ice Dispenser

    Programming (continued) Figure 10 Ice Dispenser: Ice dispenses from the ice maker storage bin in the freezer when the dispenser lever is pressed. The ice maker can produce both crushed and cubed ice. Before dispensing ice, select which type of ice you prefer by pressing the ICE MODE button. The display screen indicates which type of ice is selected.

  • Page 51: Max Ice

    Programming (continued) Figure 11 Max Ice: The Max Ice feature assists with temporary periods of heavy ice use by increasing ice production over a 24-hour period. IMPORTANT: This feature only works if the ice maker is turned on. Press MAX ICE to turn on this feature.

  • Page 52: Dispenser Light

    Programming (continued) Figure 12 Dispenser Light: When you use the dispenser, the light will automatically turn on. If you want the light to be on continuously, you may choose either ON or DIM. The display screen indicates which mode is selected. See figure 12. ON: Press LIGHT to turn the dispenser light on at 100% DIM: Press LIGHT a second time to select DIM mode.

  • Page 53: Door Open Alarm

    Programming (continued) Figure 13 Door Open Alarm The Door Open Alarm feature sounds an alarm when the refrigerator or freezer door is open for 5 minutes and the product cooling is turned on. The alarm will repeat every 2 minutes. Close both doors to turn it off.

  • Page 54: Dispenser Lock

    Programming (continued) Figure 14 Dispenser Lock: The dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. NOTE: The lock feature does not shut off power to the refrigerator, to the ice maker, or to the dispenser light.

  • Page 55: Cooling Off Mode

    Programming (continued) Figure 15 Cooling Off Mode Pressing and holding both LOCK and RESET FILTER simultaneously, see figure 15, starts a 3, 2, 1 second countdown. During the countdown, using the dispenser cancels the countdown AND no dispensing is permitted. After 3 seconds, the ‘cooling off’...

  • Page 56: Water Filter Status Light

    Programming (continued) Figure 16 Water Filter Status Light: The water filter status light will help you know when to change your water filter. When the dispenser control panel’s water filter status display changes to “ORDER,” this tells you that it is almost time to change the water filter cartridge. Replace the water filter cartridge when the water filter status display changes to “REPLACE.”...

  • Page 57: Showroom Mode

    Programming (continued) Figure 17 Showroom Mode: Pressing and holding LIGHT and MAX ICE starts a 3 second countdown. During the count- down, pressing any other button or releasing a pad cancels the countdown. Details: After 3 seconds, the control enters the showroom mode and the cooling system turns off. When in the showroom mode, cooling off and WFI icons stay off all the time, while the Door Open icon appears whenever door is open, however there is no door open audible alert.

  • Page 58: Accessing User Interface And Dispenser Components

    Dispenser Components Accessing User Interface and Dispenser Components WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Disconnect power to the refrigerator. 2.
  • Page 59 Dispenser Components (continued) 4. Drop down the User Interface board. 5. Remove the wire harnesses. 6. Remove the 4 screws securing the dispenser housing to the door panel. 7. Disconnect the water tube from the dispenser assembly. 5-15...
  • Page 60 Dispenser Components (continued) 8. Remove 2 - 1/4" hex head screws securing the dispenser assembly to the door panel. 9. Remove the wiring harnesses from the dispenser bracket. Remove the wire harnesses. Lef t Clip Right Clip 10. Release the retaining clips on the left and right side of the dispenser assembly.
  • Page 61 Dispenser Components (continued) 13. The dispenser door can be snapped out to replace. NOTE: The door can be replaced without removing the assembly. Depress Here 14. To replace a switch, depress the release in the center slot and slide off the switch. Slide Switch 5-17...
  • Page 62 —NOTES— 5-18...

  • Page 63: Machine Compartment

    MACHINE COMPARTMENT WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power." Gum Seal Wrapped Water Tubes to Around Water Tubes Water Filter.

  • Page 64: Machine Compartment Components

    Machine Compartment Components WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Disconnect power to the refrigerator. Remove the ¼” screws securing the fiber cover to the cabinet.

  • Page 65: Starting Device Operation

    Machine Compartment Components (continued) Starting Device Operation The starting device is an assembly consist- ing of an overload (1) and a PTC relay (2). The PTC relay is composed of a semi con- ductive substance formed in the shape of a disk (2).

  • Page 66: Accessing Dual Water Valve

    Machine Compartment Components (continued) Accessing Dual Water Valve: The valve is located in the machine compartment attached to the compartment wall. To Remove: WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

  • Page 67: Condenser Fan

    Machine Compartment Components (continued) Condenser Fan: The condenser fan motor is a step motor and cannot be checked with an Ohmmeter. The condenser fan blade can be pulled off to replace without removing the Wire Harness assembly. To remove the condenser fan motor: WARNING Electrical Shock Hazard Screws...

  • Page 68: Drain Pan

    Machine Compartment Components (continued) Drain Pan The drain pan is much larger than anything that has been used recently. It’s secured to the bottom of the cabinet with 5 1/4" screws.

  • Page 69: Front Wheel

    Machine Compartment Components (continued) Front Wheel A center wheel assembly replaces the tradition corner wheel design used on other models. WARNING Excessive Weight Hazard Use two or more people to move and install refrigerator. Failure to do so can result in back Axle or other injury.

  • Page 70: Control And Power Supply Boards

    Machine Compartment Components (continued) Control and Power Supply Boards Similar to existing refrigerators, the control and power supply boards are located behind a cover on the back of the refrigerator. To access the boards: WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.

  • Page 71: Diagnostics, Wiring Diagrams And Troubleshooting

    DIAGNOSTICS, WIRING DIAGRAMS AND TROUBLESHOOTING...
  • Page 72 Diagnostics, Wiring Diagrams And Troubleshooting (continued)

  • Page 73: Voltage Test Points

    FOR SERVICE TECHNICIAN’S USE ONLY Diagnostics, Wiring Diagrams And Troubleshooting h Sheet Do no (continued) For Service Technician's Use Only Voltage Test Points DANGER WARNING DANGER WARNING Electrical Shock Hazard Electrical Shock Hazard Electrical Shock Hazard Electrical Shock Hazard Only authorized technicians should perform diagnostic Disconnect power before servicing.
  • Page 74 Diagnostics, Wiring Diagrams And Troubleshooting (continued) Voltage Test Points (continued) GEMINI FLASH...
  • Page 75 Diagnostics, Wiring Diagrams And Troubleshooting (continued)

  • Page 76: Thermistor Resistance Table

    Diagnostics, Wiring Diagrams And Troubleshooting (continued) For Service Technician's Use Only WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug refrigerator or disconnect power. Thermistor Resistance Table Temp F Resistance Temp F Resistance 31402...
  • Page 77 Diagnostics, Wiring Diagrams And Troubleshooting (continued)
  • Page 78 Diagnostics, Wiring Diagrams And Troubleshooting (continued)

  • Page 79: Product Specifications And Warranty Information Sources

    PRODUCT SPECIFICATIONS WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870...

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