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Dell™ Vostro™ 410 Service Manual 
Troubleshooting
Computer Cover
PCI and PCI Express Cards
I/O Panel
Memory
Processor
System Board
Contacting Dell
 
 Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates potential for property damage, personal injury, or death.
If you purchased a DELL™ n Series computer, any references in this document to Microsoft
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows start button logo are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a registered trademark of Bluetooth SIG Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model DCGAF
August 2008     Rev. A00
Working on Your Computer
Bezel
Drives
Fans
Battery
Power Supply
System Setup
®
Windows
®
operating systems are not applicable.
Next page ->

Summary of Contents

  • Page 1

    Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 2: Table Of Contents

      Replacing the Bezel   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  Removing the Bezel   1. Follow the procedures in Before Working on Your Computer.

  • Page 3: Table Of Contents

    bezel clamp (3) bezel bezel grip (4) bezel clamp slots (3)   2. Rotate the front cover toward the computer until it bezel grips on the left edge of the cover snap into place.   3. Perform the steps in the procedure After Working on Your Computer.

  • Page 4: Table Of Contents

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 5: Remove The Card

    8. Perform the steps in the procedure After Working on Your Computer.   9. To complete the removal procedure, see Configuring Your Computer After Removing or Installing a PCI or PCI Express Card.  Installing a PCI or PCI Express Card  ...

  • Page 6

      9. Connect any cables that should be attached to the card.   10. See the documentation for the card for information about the card's cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.

  • Page 7

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.

  • Page 8

    3. Click Contact Us on the left side of the page.   4. Select the appropriate service or support link based on your need.   5. Choose the method of contacting Dell that is convenient for you. Back to Contents Page  ...

  • Page 9

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 10

      7. Follow the procedures in After Working on Your Computer. Back to Contents Page  ...

  • Page 11

    CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTICE: Do not perform the following steps unless you are familiar with hardware removal and replacement. Performing these steps incorrectly could damage your system board.

  • Page 12

    12. Perform the steps in the procedure After Working on Your Computer.   13. Verify that your computer works correctly by running the Dell Diagnostics. See your Setup and Quick Reference Guide for help with Dell Diagnostics. Back to Contents Page...

  • Page 13

     ...

  • Page 14

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 15

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 16

    screws (2) hard drive slot screws (2) power cable serial ATA data cable   5. Remove the two screws securing the hard drive to the left side of the drive cage.   6. Slide the drive out of the slot away from the front of the computer.  ...

  • Page 17

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 18

    screws (2) floppy drive data cable power cable   4. Disconnect the power and data cables from the back of the floppy drive.   5. Disconnect the data cable from the system board.   6. Remove the two screws securing the floppy drive.  ...

  • Page 19

    14. Enter system setup and select the appropriate Diskette Drive option (see Entering System Setup).   15. Verify that your computer works correctly by running the Dell Diagnostics. See your Setup and Quick Reference Guide for help with Dell Diagnostics.   Removing the FlexBay Break-Away Metal Plate break-away metal plate  ...

  • Page 20

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 21

      4. Disconnect the FlexBay USB cable from the back of the Media Card Reader and from the internal USB connector on the system board (see System Board Components).   5. Remove the two screws securing the Media Card Reader.  ...

  • Page 22

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 23

    Entering System Setup).   13. Verify that your computer works correctly by running the Dell Diagnostics. See your Setup and Quick Reference Guide for help running Dell Diagnostics.   Removing the Optical Panel Insert Release the optical panel insert by pushing it out of the chassis.

  • Page 24

      Replacing the Optical Panel Insert   1. Align the optical panel insert with the empty bay opening.   2. Install two screws to secure the optical panel insert in place.   CAUTION: To comply with FCC regulations, it is recommended that you replace the optical panel insert whenever the optical disc is removed from the computer.

  • Page 25

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against likelihood of electric shock, laceration by moving fan blades or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover.

  • Page 26

     Replacing the Processor Heat Sink Assembly   1. If not already done, remove the computer cover (see Removing the Computer Cover).   2. Apply thermal solution to the heat sink as needed.   3. Align the four captive screws on the heat sink assembly with the holes and rubber bushings on the system board. 1 Phillips screwdriver 2 heat sink assembly 3 heat sink fan cable...

  • Page 27

    chassis fan system board power connector screw (4)      Replacing the Chassis Fan   1. If not already done, remove the computer cover (see Removing the Computer Cover).   2. While holding the chassis fan in place, install the four screws that secure the fan to the chassis. chassis fan screw (4)  ...

  • Page 28

      Replacing the I/O Panel   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 29

    5. Perform the steps in the procedure After Working on Your Computer.   6. Verify that the computer works correctly by running the Dell Diagnostics. See your Setup and Quick Reference Guide for help running the Dell Diagnostics. I/O panel screw hole I/O panel screw  ...

  • Page 30

      Replacing or Adding a Memory Module   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  Removing Memory Modules   1. Follow the procedures in Before Working on Your Computer.

  • Page 31

    1 Pair A: matched pair of memory 2 Pair B: matched pair of memory modules in connectors DIMM_1 modules in connectors DIMM_3 and DIMM_2 and DIMM_4 Align the notch on the bottom of the module with the crossbar in the connector. cutouts (2) memory module notch...

  • Page 32

      Power Supply DC Connector Pin Assignments   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance.   CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 33

    After Working on Your Computer.   6. Verify that the computer works correctly by running the Dell Diagnostics. See your Setup and Quick Reference Guide for help running Dell Diagnostics.   CAUTION: Failure to replace and tighten all screws may cause electrical shock as these screws are a key part of the system grounding.

  • Page 34

      DC Power Connector P1         Pin Number Signal name Wire Color Wire Size 3.3 V Orange 20 AWG 3.3 V Orange 20 AWG Black 20 AWG 20 AWG Black 20 AWG 20 AWG Black 20 AWG Gray 22 AWG 5 V AUX...

  • Page 35

    +3.3 VDC Orange Black +5 VDC Black +12 VBDC White   DC Power Connector P9       Pin Number Signal Name 22-AWG Wire +5 VDC Black Black +12 VADC Yellow   DC Power Connector P10       Pin Number Signal Name 22-AWG Wire +12 VDC...

  • Page 36

      CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   CAUTION: To guard against likelihood of electric shock, laceration by moving fan blades or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover.

  • Page 37

    system board screw (9)  Replacing a System Board   1. Follow the procedures in Before Working on Your Computer.   2. Set the computer on its right side on a clean and flat surface.   3. Remove the computer cover if necessary (see Removing the Computer Cover).

  • Page 38

    15. Perform the steps in the procedure After Working on Your Computer.   16. Verify that your computer works correctly by running the Dell Diagnostics. See your Setup and Quick Reference Guide for help with Dell Diagnostics. Back to Contents Page  ...

  • Page 39

     Entering System Setup   1. Turn on (or restart) your computer.   2. When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.    3. Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>.

  • Page 40

      Key Functions — This field appears below the Option Field and lists keys and their functions within the active system setup field.  System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System Info Shows the BIOS version number and date information.

  • Page 41

    Changing Boot Sequence for the Current Boot You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell Drivers and Utilities media, but you want the computer to boot from the hard drive when the diagnostic tests are complete. You can also use this feature to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

  • Page 42

     Clearing Forgotten Passwords   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 43

    The BIOS may require flashing when an update is available or when replacing the system board.   1. Turn on the computer.   2. Locate the BIOS update file for your computer at the Dell Support website at support.dell.com.   3. Click Download Now to download the file.  ...

  • Page 44

    Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Intel is registered trademarks of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Start logo are either trademarks or registered trademarks of Microsoft Corporation in the Bluetooth is a registered trademark of Bluetooth SIG Inc.

  • Page 45

    2. Run the Dell Diagnostics to further identify the problem. (see Dell Diagnostics).       Code Description Suggested Resolution (repetitive short beeps) BIOS checksum failure. Contact Dell (see "Contacting Dell" in your Setup and Quick Reference Guide). Possible system board failure.

  • Page 46

      NOTICE – Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem. —...

  • Page 47

    When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in this section, and then run the Dell Diagnostics before contacting Dell for assistance. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.

  • Page 48

    When the test completes, record the test results and then press any key to return to the previous menu.   7. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics Main Menu).

  • Page 49

    NOTE: When contacting Dell support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:  ...

  • Page 50

    If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see Replacing the Battery). If the battery still does not work properly, contact Dell (see Contacting Dell).

  • Page 51

      Turn off standby mode in Windows before writing to a disc — See the Dell Technology Guide, or search for the keyword standby in Windows Help and Support for information on power management modes.  ...

  • Page 52

      If you have problems with a Dell IEEE 1394 device — Contact Dell (see Contacting Dell).    If you have problems with an IEEE 1394 device not provided by Dell — Contact the IEEE 1394 device manufacturer.   Keyboard Problems   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

  • Page 53

    Ensure that the power cable is firmly connected to the computer and to the electrical outlet   The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.   Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

  • Page 54

     See the software documentation for minimum memory requirements. If necessary, install additional memory (see Replacing or Adding a Memory Module).  Reseat the memory modules to ensure that your computer is successfully communicating with the memory.  Run the Dell Diagnostics (see Dell Diagnostics).  ...

  • Page 55

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.   Check the network cable connector — Ensure that the network cable is firmly inserted into the network connector on the back of the computer and the network jack.

  • Page 56

    Check the printer cable connections —    See the printer documentation for cable connection information.  Ensure that the printer cables are securely connected to the printer and the computer.   Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.  ...

  • Page 57

    If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics cards; however, the card is required for troubleshooting purposes. If you remove the card, store it in a safe and secure location. For information about your graphics card, go to support.dell.com.  ...

  • Page 58

    Dell).  Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

  • Page 59

    Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.

  • Page 60

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.

  • Page 61

      2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 4 seconds to turn them off.  Inside View of Your Computer 1 power supply 2 optical drive bay...

  • Page 62

    (SATA4) connector connector 16 serial ATA drive connector 17 serial ATA drive 18 battery socket (SATA5) connector (SATA0) 19 audio connector 20 PCI connector (PCI3) 21 PCI connector (PCI2) (F_AUDIO) 22 PCI connector (PCI1) 23 PCI Express x1 connector 24 PCI Express x1 connector (PCIE_X1 2) (PCIE_X1 1) 25 PCI Express x16...

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