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Gateway 400 Service Manual

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Gateway 400 Notebook
serviceguide
Customizing
Troubleshooting

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Summary of Contents for Gateway 400

  • Page 1 Gateway 400 Notebook serviceguide Customizing Troubleshooting...

  • Page 3: Table Of Contents

    Contents Replacing Gateway 400VTX Components ......1 Identifying your notebook model ........2 Identifying components .

  • Page 5: Replacing Gateway 400Vtx Components

    © 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective...
  • Page 6 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...

  • Page 7: Identifying Your Notebook Model

    Replacing Gateway 400VTX Components Identifying your notebook model The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway model number Warning It is important that you use the correct service guide for your notebook.

  • Page 8: Identifying Components

    Contents. LCD panel assembly (see page 50) Keyboard cover (see page 25) Keyboard (see page 28) Cooling assembly (see page 46) Palm rest assembly (see page 55) System board (see page 72) www.gateway.com...

  • Page 9: Preparing Your Work Space

    Replacing Gateway 400VTX Components Preparing your work space Before performing maintenance on your notebook, make sure that your work space and your notebook are correctly prepared. ■ Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.

  • Page 10: Preventing Static Electricity Discharge

    Touch a bare metal surface on your workbench or other grounded object. ■ Unplug the power cord and the modem and network cables. ■ Remove the battery. For more information, see “Removing the battery” on page 8. ■ Disconnect all peripheral devices and remove any PC Cards. www.gateway.com...
  • Page 11 Replacing Gateway 400VTX Components Before working with notebook components, follow these guidelines: ■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. ■ Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

  • Page 12: Preparing Your Notebook

    ■ Disconnect all peripheral devices and remove any PC Cards. ■ Turn off your notebook and unplug the power cord and modem and network cables (if attached). ■ Turn over your notebook and remove the battery. www.gateway.com...

  • Page 13: Removing The Battery

    Replacing Gateway 400VTX Components Removing the battery To remove the battery: Turn your notebook over so the bottom is facing up. Slide the battery release latch and lift the battery out of the bay. www.gateway.com...

  • Page 14: Adding Or Replacing Memory Modules

    Tools you need to complete this task: Phillips #0 screwdriver Important Use only memory modules designed for the Gateway 400VTX. Memory To add or replace memory modules: Disconnect the AC adapter and modem and network cables and prepare your notebook by following the instructions in “Preparing your notebook”...
  • Page 15 Replacing Gateway 400VTX Components Remove the battery by following the instructions in “Removing the battery” on page 8. Loosen the captive screw that secures the memory cover. (The screw cannot be removed.) Lift the screw side of the cover upward, then slide the cover out.
  • Page 16 Adding or replacing memory modules If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.com...
  • Page 17 Replacing Gateway 400VTX Components Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot.

  • Page 18: Replacing The 802.11 Mini Pci Card

    Replacing the 802.11 mini PCI card Caution By law, only approved wireless modules provided by Gateway, or a Gateway authorized representative, explicitly for your Gateway 400VTX may be installed in this notebook. Tools you need to complete this task: Phillips #0 screwdriver To replace the 802.11 mini PCI card:...
  • Page 19 Replacing Gateway 400VTX Components Remove the wireless Ethernet label from the mini PCI cover. Mini PCI Loosen the captive screw that secures the mini PCI cover. (The screw cannot be removed.) Lift the screw side of the cover upward, then slide the cover out.
  • Page 20 Replacing the 802.11 mini PCI card Unplug the two antenna cables. Move the antenna wires out of the way, then press outward on the clips at both sides of the module until the module tilts upward. www.gateway.com...
  • Page 21 Replacing Gateway 400VTX Components Pull the module out of the slot. Hold the new module at a 30-degree angle and press it into the empty slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the module slot.
  • Page 22 Place a new wireless Ethernet label on the mini PCI cover so it covers the screw. Caution By law, a wireless Ethernet FCC ID and security label must cover the mini PCI cover screw. End users are strictly not permitted to have access to the wireless card. www.gateway.com...

  • Page 23: Replacing The Hard Drive Kit

    Replacing Gateway 400VTX Components Replacing the hard drive kit Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: 2 chrome 2.5 × 4.7 mm (hard drive kit) To replace the hard drive kit: Disconnect the AC adapter and modem and network cables and prepare your notebook by following the instructions in “Preparing your notebook”...
  • Page 24 Replacing the hard drive kit Remove the hard drive kit screws. Screws Slide the old hard drive kit out of your notebook. www.gateway.com...
  • Page 25 Replacing Gateway 400VTX Components Slide the new hard drive kit into your notebook. Replace the screws that secure the hard drive kit to your notebook. www.gateway.com...

  • Page 26: Replacing The Hard Drive In The Hard Drive Kit

    Turn your notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page 8. Remove the hard drive kit by following the instructions in “Replacing the hard drive kit” on page 18. www.gateway.com...
  • Page 27 Replacing Gateway 400VTX Components Remove the two screws that secure the hard drive to the hard drive kit bracket. Screws www.gateway.com...
  • Page 28 Replacing the hard drive in the hard drive kit Remove the bracket from the old drive. www.gateway.com...
  • Page 29 Replacing Gateway 400VTX Components Insert the new drive into the bracket so the screw holes line up and the plastic strip on the top of the bracket is positioned as shown. Plastic strip Replace the two screws that secure the bracket to the drive.

  • Page 30: Replacing The Keyboard Cover

    Turn your notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page 8. Turn your notebook over so the top is facing up. Open the LCD panel to the normal viewing position. www.gateway.com...
  • Page 31 Replacing Gateway 400VTX Components Insert the small flat-blade screwdriver or non-marring tool under the bottom right corner of the keyboard cover and gently pry it up. Important Inserting a piece of cloth between the screwdriver and keyboard and notebook case will help prevent damage to your notebook.
  • Page 32 The cover is correctly mounted when you can run you finger along the cover and find no loose spots. The cover should be flat all the way across. Warning If the cover is not correctly replaced, your notebook could be damaged when you try to close the LCD panel. www.gateway.com...

  • Page 33: Replacing The Keyboard

    Replacing Gateway 400VTX Components Replacing the keyboard Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 4 chrome 2.5 × 3.0 mm (keyboard) To replace the keyboard: Disconnect the AC adapter and modem and network cables and prepare your notebook by following the instructions in “Preparing your notebook”...
  • Page 34 Replacing the keyboard Remove the four keyboard screws that secure the keyboard to your notebook. Screws www.gateway.com...
  • Page 35 Replacing Gateway 400VTX Components Lift the back edge of the keyboard, then slowly rotate it toward you so it lies keys-down on top of your notebook. Be careful not to damage the LCD panel. www.gateway.com...
  • Page 36 Insert the keyboard plug, on the end of the keyboard cable, onto the keyboard connector. Important The outside of the keyboard plug goes around the keyboard connector. The plug is correctly oriented if the cable is not twisted. www.gateway.com...
  • Page 37 Replacing Gateway 400VTX Components Rotate the keyboard toward the LCD panel until the keyboard is almost face-up. Insert the tabs on the front of the keyboard under the palm rest. Tabs Gently press the keyboard down until it is flat all the way across. The keyboard should easily fall into place.
  • Page 38 Replacing the keyboard Replace the four keyboard screws. Screws Reassemble your notebook. www.gateway.com...

  • Page 39: Replacing The Optical Drive Kit

    Replacing Gateway 400VTX Components Replacing the optical drive kit Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 1 black 2.5 × 4.0 mm 1 chrome 2.0 × 3.0 mm 4 chrome 2.5 ×...
  • Page 40 Remove the keyboard by following the instructions in “Replacing the keyboard” on page 28. Remove the chrome screw that secures the drive kit to the cooling assembly and the black screw that secures the drive kit to the system board. Screws www.gateway.com...
  • Page 41 Replacing Gateway 400VTX Components Slide the drive kit out of your notebook. If your replacement optical drive came in a kit, go to Step 13. -OR- If you need to replace the optical drive in the optical drive kit, go to Step 10.
  • Page 42 Place the bracket onto the new drive so the screw holes line up and replace the two chrome screws that secure the bracket to the drive. Insert the new drive kit into your notebook, then replace the two screws. Reassemble your notebook. www.gateway.com...

  • Page 43: Replacing The Led Indicator Panel

    Replacing Gateway 400VTX Components Replacing the LED indicator panel Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black 2.5 × 4.0 mm 1 chrome 2.0 × 3.0 mm 4 chrome 2.5 ×...
  • Page 44 Replacing the LED indicator panel Remove the three screws that secure the LED indicator panel shield to your notebook. Screws Lift the shielding away from the indicator panel. www.gateway.com...
  • Page 45 Replacing Gateway 400VTX Components Insert the small flat-blade screwdriver or non-marring tool under the indicator panel and gently pry it up. Align the new indicator panel’s screw holes with the holes on your notebook, then press the panel into place.

  • Page 46: Replacing The Cmos Battery

    Turn your notebook over so the top is facing up. Remove the keyboard cover by following the instructions in “Replacing the keyboard cover” on page 25. Remove the keyboard by following the instructions in “Replacing the keyboard” on page 28. www.gateway.com...
  • Page 47 Replacing Gateway 400VTX Components Locate the old battery on the system board. CMOS battery Insert the small flat-blade screwdriver or non-marring tool under the old battery and gently pry it up until it pops out of the socket. Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.

  • Page 48: Replacing The Hinge Covers

    Turn your notebook over so the top is facing up. Remove the keyboard cover by following the instructions in “Replacing the keyboard cover” on page 25. Open the LCD panel all the way, so it lies flat on the table. www.gateway.com...
  • Page 49 Replacing Gateway 400VTX Components Insert the small flat-blade screwdriver or non-marring tool under the bottom left corner of the left hinge cover and gently pry it up. www.gateway.com...
  • Page 50 Replacing the hinge covers Insert the small flat-blade screwdriver or non-marring tool under the center of the right hinge cover and gently pry it up. Snap the new covers into place over the hinges. Reassemble your notebook. www.gateway.com...

  • Page 51: Replacing The Cooling Assembly

    Replacing Gateway 400VTX Components Replacing the cooling assembly Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 5 chrome 2.0 × 3.0 mm 4 chrome 2.5 × 3.0 mm...
  • Page 52 Replacing the cooling assembly Unplug the cooling fan. www.gateway.com...
  • Page 53 Replacing Gateway 400VTX Components Remove the five screws that secure the cooling assembly to your notebook. Screws Screws www.gateway.com...
  • Page 54 Replace the screw that holds the cooling assembly to the optical drive. Replace the screw that holds the cooling assembly to the LED indicator panel shielding. Plug in the cooling fan. Reassemble your notebook. www.gateway.com...

  • Page 55: Replacing The Lcd Panel Assembly

    Replacing Gateway 400VTX Components Replacing the LCD panel assembly Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 1 chrome 2.5 × 3.0 mm 4 chrome 2.5 × 5.5 mm 4 chrome 2.5 ×...
  • Page 56 Remove the keyboard by following the instructions in “Replacing the keyboard” on page 28. Remove the hinge covers by following the instructions in “Replacing the hinge covers” on page 43. Remove the four hinge screws that secure the LCD panel to your notebook. Screws Screws www.gateway.com...
  • Page 57 Replacing Gateway 400VTX Components Use your fingers to unplug the LCD panel connector from your notebook. Grasp the large cluster of cables, then pull the connector straight up. Loosen the screw holding the grounding wire, then lift the LCD panel grounding wire to remove the screw.
  • Page 58 Place the new LCD panel assembly onto your notebook, then replace the four hinge screws. Reattach the grounding cable. Thread the antenna cables through the retaining clips and then under the system board and into the mini PCI card area. Plug the LCD panel connector into your notebook. www.gateway.com...
  • Page 59 Replacing Gateway 400VTX Components Reassemble your notebook. Place a new wireless Ethernet label on the mini PCI cover so it covers the screw. Caution By law, a wireless Ethernet FCC ID and security label must cover the mini PCI cover screw. End users are strictly not permitted to have access to the wireless card.

  • Page 60: Replacing The Palm Rest Assembly

    4 chrome 2.0 × 3.0 mm 2 black 2.5 × 4.0 mm 1 chrome 2.5 × 3.0 mm (cooling assembly) (LED indicator panel) (grounding screw) 3 black 2.5 × 4.0 mm 12 chrome 2.5 × 5.0 mm (palm rest top) (palm rest bottom) www.gateway.com...
  • Page 61 Replacing Gateway 400VTX Components To replace the palm rest assembly: Disconnect the AC adapter and modem and network cables and prepare your notebook by following the instructions in “Preparing your notebook” on page 7. Turn your notebook over so the bottom is facing up.
  • Page 62 Replacing the palm rest assembly Remove the twelve chrome screws on the bottom of your notebook. Screws Screws Screws Screws www.gateway.com...
  • Page 63 Replacing Gateway 400VTX Components Remove the three black screws on the top of your notebook. Screws www.gateway.com...
  • Page 64 Remove the palm rest assembly. Place the new palm rest assembly onto your notebook, and snap the assembly into place. Replace all of the palm rest screws. Slide the end of the touchpad cable into the touchpad connector. Reassemble your notebook. www.gateway.com...

  • Page 65: Replacing The Diskette Drive Kit

    Replacing Gateway 400VTX Components Replacing the diskette drive kit Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver www.gateway.com...
  • Page 66 To replace the diskette drive kit: Disconnect the AC adapter and modem and network cables and prepare your notebook by following the instructions in “Preparing your notebook” on page 7. Turn your notebook over so the bottom is facing up. www.gateway.com...
  • Page 67 Replacing Gateway 400VTX Components Remove the battery by following the instructions in “Removing the battery” on page 8. Remove the hard drive kit by following the instructions in “Replacing the hard drive kit” on page 18. Turn your notebook over so the top is facing up.
  • Page 68 Replacing the diskette drive kit Remove the three black screws that secure the diskette drive kit to the notebook. Screws Lift the drive kit and disconnect the diskette drive’s ribbon cable. Remove the drive kit from your notebook. www.gateway.com...
  • Page 69 Replacing Gateway 400VTX Components If your replacement diskette drive came in a kit, go to Step 19. -OR- If you need to replace the diskette drive in the diskette drive kit, go to Step 16. Remove the three chrome screws (one on the left side, two on the right side) that secure the diskette drive to the diskette drive kit bracket.

  • Page 70: Replacing The Memory Card Reader Kit

    Replacing the memory card reader kit Replacing the memory card reader Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver www.gateway.com...
  • Page 71 Replacing Gateway 400VTX Components Screws removed during this task: 2 chrome 2.5 × 4.7 mm 4 chrome 2.5 × 3.0 mm 1 chrome 2.0 × 3.0 mm (hard drive kit) (keyboard) (LED indicator panel) 4 chrome 2.0 × 3.0 mm 2 black 2.5 ×...
  • Page 72 43. Remove the cooling assembly by following the instructions in “Replacing the cooling assembly” on page 46. Remove the palm rest assembly by following the instructions in “Replacing the palm rest assembly” on page 55. www.gateway.com...
  • Page 73 Replacing Gateway 400VTX Components Remove the three black screws that secure the memory card reader kit to the notebook. Screws www.gateway.com...
  • Page 74 Remove the card reader kit from your notebook. If your replacement card reader came in a kit, go to Step 19. -OR- If you need to replace the card reader in the card reader kit, go to Step 16. www.gateway.com...
  • Page 75 Replacing Gateway 400VTX Components Remove the two chrome screws from the top of the memory card reader that secure the card reader to the card reader kit bracket. Screws Remove the three chrome screws from the bottom of the memory card reader that secure the card reader to the card reader kit bracket.
  • Page 76 Replacing the memory card reader kit Insert the new card reader kit into your notebook and plug in the memory card reader’s cable. Replace the three black screws that secure the card reader kit to your notebook. Reassemble your notebook. www.gateway.com...

  • Page 77: Replacing The System Board

    Replacing Gateway 400VTX Components Replacing the system board Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool 5.0 mm hex nutdriver Phillips #0 screwdriver www.gateway.com...
  • Page 78 2 chrome 2.5 × 5.0 mm (port connectors, system (diskette drive kit or memory (system board bottom) board) card reader kit) 2 hex nuts 2 chrome 2.0 × 4.0 mm 4 black 2.5 × 4.0 mm (system board) (modem) (system board top) www.gateway.com...
  • Page 79 Replacing Gateway 400VTX Components To replace the system board: Disconnect the AC adapter and modem and network cables and prepare your notebook by following the instructions in “Preparing your notebook” on page 7. Turn your notebook over so the bottom is facing up.
  • Page 80 Replacing the system board Unplug the speakers. Turn the notebook over and remove the two chrome screws from the bottom. Screws www.gateway.com...
  • Page 81 Replacing Gateway 400VTX Components Turn the notebook over and remove the four hex nuts on the rear I/O panel. Hex nuts Remove the four black system board screws from the holes marked 2, 7, 19, and 21, and the hex nuts from the holes marked 5 and 6.
  • Page 82 Replacing the system board While pushing in on the PC Card eject button, remove the system board. Make sure the rear I/O panel and PC Card eject button clear the chassis bottom. www.gateway.com...
  • Page 83 Replacing Gateway 400VTX Components Use a flat-blade screwdriver to turn the processor lock screw 1/4-turn counter-clockwise, then remove the processor from the old system board. Turn the old system board over and remove the screws that secure the modem to the system board.
  • Page 84 Replacing the system board Use a flat-blade screwdriver to unplug the modem from the old system board. Unplug the modem cable from the modem. Install the modem onto the new system board and turn the board over. www.gateway.com...
  • Page 85 Replacing Gateway 400VTX Components Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then use a flat-blade screwdriver to turn the processor lock screw 1/4-turn clockwise.

  • Page 86: Replacing The Modem

    Replacing the modem Replacing the modem To replace the modem in your notebook, complete the instructions for “Replacing the system board” on page 72. www.gateway.com...
  • Page 87 MAN SYS 400 VTX SERVICE GDE R0 1/03...

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400vtx

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