Dell OptiPlex 3011 AIO Owner's Manual
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Dell OptiPlex 3011 AIO Owner's Manual

Owner's manual
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Dell OptiPlex 3011 AIO
Owner's Manual
Regulatory Model: W07B
Regulatory Type: W07B001

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Summary of Contents for Dell OptiPlex 3011 AIO

  • Page 1 Dell OptiPlex 3011 AIO Owner's Manual Regulatory Model: W07B Regulatory Type: W07B001...
  • Page 2 Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth word mark is a registered ® trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi is a registered ® ®...

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer....................... 5 ........................5 Before Working Inside Your Computer ..............................6 Recommended Tools ............................6 Turning Off Your Computer ........................7 After Working Inside Your Computer 2 Removing and Installing Components..................9 ..............................9 System Overview ................................ 9 Inside view .............................
  • Page 4 Deleting or Changing an Existing System and/or Setup Password 4 Diagnostics..........................51 ................51 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer.....................53 ..........................53 Diagnostic Power LED Codes ................................54 Beep Codes ..............................54 Error Messages 6 Technical Specifications......................57 7 Contacting Dell.......................... 63...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Recommended Tools

    CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. Recommended Tools The procedures in this document may require the following tools: •...

  • Page 7: After Working Inside Your Computer

    CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.

  • Page 9: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. System Overview The following figure displays the inside view of the computer after the back cover has been removed. The call outs show the names and the layout of the components inside the computer.

  • Page 10: Removing The Stand Cover

    5. heat sink 6. memory 7. system board 8. coin-cell battery 9. speaker 10. WLAN card slot 11. hard drive 12. communication port 13. power switch 14. chassis Removing the Stand Cover Before Working Inside Your Computer . Follow the procedures in Place the computer on a flat surface, display side facing downwards.

  • Page 11: Installing The Vesa Stand

    Installing the VESA Stand Place the VESA stand on the computer. Tighten the screws to secure the VESA stand to the computer. Install: a) stand cover Follow the procedures in After Working Inside Your Computer . Removing the Back Cover Before Working Inside Your Computer .
  • Page 12 Remove the back cover from the computer.

  • Page 13: Installing The Back Cover

    Installing the Back Cover Place the back cover on the computer. Press at the corners of the back cover to secure it to the computer. Install: a) VESA stand b) stand cover Follow the procedures in After Working Inside Your Computer . Removing the Optical Disk Drive Before Working Inside Your Computer .

  • Page 14: Installing The Optical Disk Drive

    Remove the screws that secure the bracket to the optical disk drive and remove it from the optical drive. Installing the Optical Disk Drive Place the bracket on the optical disk drive and tighten the screws to secure it. Slide the optical disk drive to the computer and tighten the screw to secure it. Connect the cables to the control board.

  • Page 15: Installing The Control Board

    a) stand cover b) VESA stand c) back cover Disconnect the cables from the control board and remove the screws that secure the control board to the computer. Remove the control board from the computer. Installing the Control Board Place the control board on the computer. Tighten the screws to secure the control board to the computer.

  • Page 16: Installing The Wlan Card

    Installing the WLAN Card Slide the WLAN card into its slot and tighten the screw to secure it to the system board. Connect the antenna cables to the WLAN card. Install: a) system board cover b) back cover c) VESA stand d) stand cover Follow the procedures in After Working Inside Your Computer .

  • Page 17: Installing The Memory

    Installing the Memory Align the notch on the memory-card with the tab in the system-board connector. Press down on the memory module until the release tabs spring back to secure them in place. Place the memory cover back into its place and tighten the screw to secure it. Install: a) back cover b) VESA stand...

  • Page 18: Installing The System Board Cover

    Installing the System Board Cover Place the system board cover on the computer. Tighten the screws to secure the system board cover to the computer. Install: a) back cover b) VESA stand c) stand cover After Working Inside Your Computer . Follow the procedures in Removing the Coin-Cell Battery Before Working Inside Your Computer .

  • Page 19: Installing The Coin-Cell Battery

    Installing the Coin-Cell Battery Place the coin-cell battery into its slot on the system board. Press the coin-cell battery downward until the release latch springs back into place and secures it. Install: a) system board cover b) back cover c) VESA stand d) stand cover After Working Inside Your Computer .

  • Page 20: Installing The Heat Sink

    Installing the Heat Sink Place the heat sink on the computer. Tighten the screws to secure the heat sink to the computer. Install: a) system board cover b) back cover c) VESA stand d) stand cover After Working Inside Your Computer . Follow the procedures in Removing the System Fan Before Working Inside Your Computer .

  • Page 21: Removing The Processor

    After Working Inside Your Computer . Follow the procedures in Removing the Processor Follow the procedures in Before Working Inside Your Computer . Remove the: a) stand cover b) VESA stand c) back cover d) system board cover e) heat sink Press the release lever down and then move it outward to release it from the retention hook that secures it.

  • Page 22: Installing The Intrusion Switch

    Installing the Intrusion Switch Place the intrusion switch on the computer. Guide the intrusion-switch cables through the tabs on the computer and connect the cable to the system board. Install: a) system fan b) system board cover c) back cover d) VESA stand e) stand cover After Working Inside Your Computer .

  • Page 23: Installing The Speakers

    Installing the Speakers Tighten the screws to secure the speakers to the computer. Guide the speaker cables through the tabs on the computer and connect the cable to the system board. Install: a) system board cover b) back cover c) VESA stand d) stand cover After Working Inside Your Computer .

  • Page 24: Installing The Power Switch

    Installing the Power Switch Place the power switch into its slot on the computer and tighten the screws to secure the it to the computer. Guide the power-switch cable through the tabs on the computer and connect the power-switch cable to the system board.
  • Page 25 Turn and place the hard drive on the hard-drive bracket to access the hard-drive cable. Disconnect the hard-drive cable from the hard drive. Remove the screws that secure the hard-drive bracket to the hard drive and remove the hard drive from the hard- drive bracket.

  • Page 26: Installing The Hard Drive

    Installing the Hard Drive Place the hard drive in the bracket and tighten the screws to secure the hard drive to the bracket. Connect the hard-drive cable to the hard drive and place the hard drive into its slot on the computer. Tighten the screws to secure the hard-drive bracket to the computer.
  • Page 27 Remove the screws that secure the system board to the chassis of the computer and slide the system board to release it from the chassis.
  • Page 28 Lift the system board from one side to remove it from the computer.

  • Page 30: System Board Components

    System Board Components Figure 1. Components Of The System Board 1. serial port connector 12. SO-DIMM memory slots (2) 2. touchscreen board connector 13. headphone connector 3. LED board connector 14. microphone connector 4. SATA connectors 15. USB 3.0 connectors (2) 5.

  • Page 31: Installing The System Board

    Installing the System Board Place the system board on the computer. Tighten the screws to secure the system board to the base panel. Connect all the cables to the system board. Install: a) optical disk drive b) hard drive c) heat sink d) WLAN card e) memory f) system board cover...
  • Page 32 Remove the screws that secure the display bracket to the computer. NOTE: The number of screws to be removed in touch display is 8 only.
  • Page 33 Release the display bracket from its tab on the chassis and remove it from the computer.

  • Page 34: Installing The Display Bracket

    Installing the Display Bracket Place the display bracket on the computer. Tighten the screws to secure the display bracket to the computer. Guide the camera cable and the display cable through their tabs. Install: a) system board b) power switch c) intrusion switch d) system fan e) control board...

  • Page 35: Removing The Camera

    m) VESA stand n) stand cover After Working Inside Your Computer . Follow the procedures in Removing the Camera Before Working Inside Your Computer . Follow the procedures in Remove: a) stand cover b) VESA stand c) back cover d) system board cover e) WLAN card f) memory g) heat sink...

  • Page 36: Removing The Serial Port

    c) power switch d) intrusion switch e) system fan f) control board g) optical disk drive h) hard drive heat sink memory k) WLAN card system board cover m) back cover n) VESA stand o) stand cover After Working Inside Your Computer . Follow the procedures in Removing the Serial Port Before Working Inside Your Computer .

  • Page 37: Installing The Serial Port

    Installing the Serial Port Tighten the screws to secure the serial port to the computer. Guide the serial-port cable through its tabs on the computer and connect it to the system board. Install: a) system board cover b) back cover c) VESA stand d) stand cover After Working Inside Your Computer .

  • Page 39: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 40: System Setup Options

    Keys Navigation <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. <Tab> Moves to the next focus area. NOTE: For the standard graphics browser only. <Esc>...
  • Page 41 Option Description • Exit - Exits and starts the computer. Advanced Boot Options The Enable Legacy Option ROMs option will allow the legacy option ROMs to load, when in UEFI boot mode. Without this option, only UEFI option ROMs will load. This option is required for Legacy boot mode.
  • Page 42 Option Description SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • Enable SMART Reporting - This option is disabled by default. Boot Support is enabled, the USB Configuration This field configures the integrated USB controller.
  • Page 43 Option Description NOTE: If you delete the admin password, the system password also gets deleted. You can also use the admin password to delete the HDD password. You cannot set an admin password if a system password or an HDD password is already set. You must set the admin password first, if you want to use the admin password with a system password and/or HDD password.
  • Page 44 Option Description • Activate Chassis Intrusion This field controls the chassis intrusion feature. The options are: • Disable • Enable - This option is enabled by default • On-Silent CPU XD Support Allows you to enable or disable the execute disable mode of the processor. •...
  • Page 45 Option Description • Delete All Keys- Deletes all the keys NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to default settings. Table 6. Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled.
  • Page 46 Option Description NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled. Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. •...
  • Page 47 Option Description Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by default. POST Hotkeys Specifies whether the sign-on screen displays a message, that displays the keystroke sequence required to enter the BIOS Boot Option Menu. •...
  • Page 48 Option Description NOTE: This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop. Server IP Address This option specifies the primary static IP address of the Cloud Desktop Server with which the client software communicates.

  • Page 49: Updating The Bios

    Restart the computer. Go to dell.com/support. If you have your computer's Service Tag or Express Service Code: NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag.

  • Page 50: Deleting Or Changing An Existing System And/Or Setup Password

    NOTE: If the password jumper is disabled, the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer. To enter a system setup, press <F2> immediately after a power-on or reboot. In the System BIOS or System Setup screen, select System Security and press <Enter>.

  • Page 51: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 53: Troubleshooting Your Computer

    The coin-cell battery may be faulty. The system may be in recovery mode. Download and install the latest BIOS from support.dell.com/support. The processor may be faulty. The memory may be faulty. Reseat the memory or install a different memory module.

  • Page 54: Beep Codes

    Alert! Previous The computer failed to complete the boot routine three consecutive times for the same error. attempts at booting Contact Dell and report the checkpoint code (nnnn) to the support technician. this system have failed at checkpoint [nnnn]. For help in...
  • Page 55 USB device, or if the device has two USB cables, connect both of them. CAUTION - Hard S.M.A.R.T error or possible hard disk drive failure. Contact Dell and report the issue to a Drive SELF support technician.

  • Page 57: Technical Specifications

    Technical Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. System Information Feature Specification Processor type...
  • Page 58 Table 18. Audio Feature Specification Controller Intel High Definition Audio with Waves MazzAudio 3 Speaker single 4-ohms speakers in both the left and right speaker assembly (3 W average per channel) Internal microphone support single digital microphone Volume controls Volume up/down buttons, program menus, and keyboard media- control keys Table 19.
  • Page 59 Table 23. Ports and Connectors Feature Specification Audio: • one audio input/microphone port • one headphone port Network adapter one RJ45 connector USB 2.0 four connectors in the back panel USB 3.0 two connectors on the side panel Serial one 9-pin connector; 16550 C compatible Media card reader one 8-in-1 slot Table 24.
  • Page 60 Table 26. Stand Feature Specification Tilt –5 degrees to 30 degrees Table 27. Physical Dimensions Feature Specification non-Touch Touch Width 506.80 mm (19.95 inches) 506.80 mm (19.95 inches) Height: Without Stand 323.00 mm (12.72 inches) 323.00 mm (12.72 inches) With Stand 376.95 mm (14.84 inches) 376.95 mm (14.84 inches) Depth...
  • Page 61 Feature Specification Power supply diagnostic light Green light — The power supply is turned on and is functional. The power cable must be connected to the power connector (at the back of the computer) and the electrical outlet. Table 29. Environmental Feature Specification Temperature range:...

  • Page 63: Contacting Dell

    Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.

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