Ricoh Aficio MP 7001 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. All in One Printer
  5. Aficio MP 9001
  6. Troubleshooting manual

Ricoh Aficio MP 7001 Troubleshooting Manual

Operating instructions
Hide thumbs Also See for Aficio MP 7001:
Table of Contents

Advertisement

Quick Links

See also: Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Copy/Document Server Function
3
Troubleshooting When Using the Facsimile Function
4
Troubleshooting When Using the Printer Function
5
Troubleshooting When Using the Scanner Function
6
Clearing Misfeeds
7
Appendix

Operating Instructions

Troubleshooting

Advertisement

Table of Contents
loading

Related Manuals for Ricoh Aficio MP 7001

Summary of Contents for Ricoh Aficio MP 7001

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy/Document Server Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Clearing Misfeeds Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine"...

  • Page 3: Documentation For This Machine

    Documentation for This Machine...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Documentation for This Machine........................1 Manuals for This Machine..........................6 Notice..................................8 Important.................................8 How to Read This Manual..........................9 Symbols................................9 Names of Major Items...........................9 Notes................................10 Laws and Regulations............................11 Legal Prohibition............................11 1. When the Machine Does Not Operate As Wanted Indicators................................13 Panel Tone................................14 Checking Machine Status and Settings......................15 When an Indicator to the Right of a Function Key Is Lit.................18 When You Have Problems Operating the Machine..................20...
  • Page 5 Error Mail Notification..........................69 Error Report (E-mail)............................69 Server-Generated Error E-mail........................69 4. Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver................71 Windows 2000............................71 Windows XP Professional or Windows Server 2003/2003 R2.............71 Windows XP Home Edition.........................72 Windows Vista.............................72 Windows Server 2008..........................73 If USB Connection Fails...........................74 Messages Displayed When Using the Printer Function.................75 Status Messages............................75...
  • Page 6 6. Clearing Misfeeds Removing Jammed Paper..........................121 Locating Jammed Paper..........................121 Removing Jammed Paper.........................123 When A1 is Displayed..........................123 When A2 is Displayed..........................124 When B is Displayed..........................124 When C is Displayed..........................124 When D is Displayed..........................125 When E is Displayed..........................126 When F is Displayed..........................126 When N1 - N5 is Displayed........................127 When N6 - N22 is Displayed........................128 When P1 is Displayed..........................129...
  • Page 7 Finisher SR4050............................144 7. Appendix Pausing Copy When Using the Finisher SR4050..................147 When Z-folded Paper Is Not Properly Aligned...................148 Finisher SR4040............................148 Finisher SR4050............................148 Multi-Folding Unit............................150 Trademarks..............................151 INDEX ................................153...

  • Page 8: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before you use this machine. Refer to the manuals that are relevant to what you want to do with the machine. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. •...
  • Page 9 • Enable SSL (Secure Sockets Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see "Setting Up the Machine", Security Reference. Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.

  • Page 10: Notice

    Notice Important In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

  • Page 11: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

  • Page 12: Notes

    Notes Contents of this manual are subject to change without prior notice. Two kinds of size notation are employed in this manual. With this machine refer to the metric version. Some illustrations in this manual might be slightly different from the machine. Certain options might not be available in some countries.

  • Page 13: Laws And Regulations

    Laws and Regulations Legal Prohibition Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive.

  • Page 15: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures.

  • Page 16: Panel Tone

    1. When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Single short beep.

  • Page 17: Checking Machine Status And Settings

    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays whether there are staples remaining or not.
  • Page 18 1. When the Machine Does Not Operate As Wanted Displays the number of "Transmission Standby File(s):", "Memory Lock File(s):", "RX Print Standby File(s):", and other files stored in the hard disk drive. • [Memory Erase Status] Displays the state of the memory data. Machine Address Info You can check the following items under [Machine Address Info]: •...
  • Page 19 Checking Machine Status and Settings On the control panel, press [System Status]. Press each tab and check the contents. After checking the information, press [Exit]. The previous screen returns. • [No Staples], [Punch Receptacle Full], [Waste Staple Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear on the [Maintenance Info] tab only when these errors occur.

  • Page 20: When An Indicator To The Right Of A Function Key Is Lit

    1. When the Machine Does Not Operate As Wanted When an Indicator to the Right of a Function Key Is Lit When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.
  • Page 21 When an Indicator to the Right of a Function Key Is Lit Problem Cause Solution The machine is unable to A network error has • Check the displayed message and connect to the network. occurred. take an appropriate action. See "Messages Displayed"...

  • Page 22: When You Have Problems Operating The Machine

    1. When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution Although the copier screen Functions other than the Wait a little longer.
  • Page 23 When You Have Problems Operating the Machine Problem Cause Solution "Please wait." appears. This message appears when Wait for a while. If the machine does not you turn on the operation get ready in a minute, contact your switch. service representative. "Please wait."...
  • Page 24 1. When the Machine Does Not Operate As Wanted Problem Cause Solution "You do not have the The logged in user name does Contact the administrator about the privileges to use this function." not have permission for the permission for the required function. continues to be displayed selected function.
  • Page 25 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. There is a foreign object on • Remove the misfed paper. See the finisher tray. p.121 "Removing Jammed Paper". • Do not place anything on the finisher tray. It may cause a paper jam.

  • Page 26: When A Job Is Not Performed

    1. When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
  • Page 27 When a Job Is Not Performed BQN001S *1 Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears. *2 You can scan a document after the preceding job documents are all scanned. *3 Operation is possible when the line is different from the line which is currently being used. *4 During stapling, printing automatically starts after the current job.
  • Page 28 1. When the Machine Does Not Operate As Wanted • If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in "Print Priority". This setting is factory-preset to "Display Mode". For details about Print Priority, see "General Features", Network and System Settings Guide •...

  • Page 29: Troubleshooting When Using The Copy/Document Server Function

    2. Troubleshooting When Using the Copy/Document Server Function This chapter describes likely causes of and possible solutions for copier/document server function problems. Messages Displayed When Using the Copy/ Document Server Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
  • Page 30 2. Troubleshooting When Using the Copy/Document Server Function Message Cause Solution "Cannot detect original size." Original is not placed, or the • Place the original correctly. original placed on the • Specify the paper size. exposure glass is a non- •...
  • Page 31 Messages Displayed When Using the Copy/Document Server Function Message Cause Solution "Magazine or Booklet mode You selected the "Magazine" Make sure originals for the "Magazine" is not available due to mixed or "Booklet" function for or "Booklet" function are scanned using image mode."...
  • Page 32 2. Troubleshooting When Using the Copy/Document Server Function Message Cause Solution "The selected file(s) You have tried to delete files Files can be deleted by the person who contained file(s) without without the authority to do so. created the file. To delete a file which access privileges.
  • Page 33 Messages Displayed When Using the Copy/Document Server Function Message Cause Solution "Sub-machine does not have Paper type or tray settings on Make the same settings on both the same paper setting(s)." the two machines do not machines. match. "Sub-machine is in Interrupt The sub-machine is in Press the [Interrupt] key on the sub- mode."...

  • Page 34: When You Cannot Make Clear Copies

    2. Troubleshooting When Using the Copy/Document Server Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference Copies appear dirty.
  • Page 35 When You Cannot Make Clear Copies Problem Cause Solution The same copy area is dirty • The original that has On the control panel, press [Generation whenever making copies. already been printed is Copy], and then begin copying. scanned. • Original Type is set to [Text / Photo], and an original with text and photographs that can...
  • Page 36 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Black lines appear. The exposure glass or Clean them. See "Maintaining Your scanning glass is dirty. Machine", About This Machine White lines appear. The exposure glass or Clean them. See "Maintaining Your scanning glass is dirty.
  • Page 37 When You Cannot Make Clear Copies Problem Cause Solution The image on the back side of Missing patches and • Do not install the machine in areas duplex copies has mottled smudges are caused by that are susceptible to low blank patches or is smudged.

  • Page 38: When You Cannot Make Copies As Wanted

    2. Troubleshooting When Using the Copy/Document Server Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unsatisfactory copy results. Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the upper exceeds the capacity of the limit markings on the side fences of the...
  • Page 39 When You Cannot Make Copies As Wanted Problem Cause Solution Copy paper becomes The paper is too thin. Use recommended paper. See creased. "Recommended Paper Sizes and Types", About This Machine Copies are not stapled. There are jammed staples in Remove jammed staples.
  • Page 40 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution The copy is grayed out or a You have copied a copy- Check the document. For details about text pattern appears in the guarded document protected how to prevent unauthorized copying of background of the copy.
  • Page 41 When You Cannot Make Copies As Wanted Problem Cause Solution In "Erase Border", "Erase Originals are not scanned Place the originals correctly. Centre", or "Erase Centre / correctly. Border" mode, parts of the original image are not copied. In "Margin Adjustment" •...
  • Page 42 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution When using "Combine", You specified a reproduction When you specify a reproduction ratio parts of the image are not ratio that does not match the using Manual Paper Select mode, make copied.
  • Page 43 When You Cannot Make Copies As Wanted Document Server Problem Cause Solution Cannot access file. The file is password Contact the administrator. protected. To delete the files stored in the document server, select [Delete All Files in Document Server] under [Administrator Tools] in [System Settings].

  • Page 44: Display During Connect Copy

    2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Memory frequently becomes The document server memory Delete unnecessary files. On the file full. is full. selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

  • Page 45: If Connect Copy Is Canceled

    When You Cannot Make Copies As Wanted Problem Cause Solution [Connect Copy] is not The sub-machine's main Turn on the sub-machine's main power. displayed. power is off. [Connect Copy] is not Functions that cannot be used Cancel the functions selected on the displayed.

  • Page 46: If You Cannot Exit From Connect Copy

    2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution The machine cancels The sub-machine's main A message instructing you to check the Connect Copy. power is off. sub-machine appears on the display of the main machine. Press [Cancel] to clear Connect Copy.

  • Page 47: When Memory Is Full

    When You Cannot Make Copies As Wanted Problem Cause Solution There is no response when A paper misfeed has • Follow the instructions displayed. you press [Connect Copy]. occurred on either the main For details, see p.121 "Removing machine or sub-machine. Jammed Paper"...
  • Page 48 2. Troubleshooting When Using the Copy/Document Server Function Message Cause Solution "Memory is full. nn originals The scanned originals Press [Print] to copy scanned originals have been scanned. Press exceeds the number of pages and cancel the scanning data. Press [Print] to copy scanned that can be stored in memory.

  • Page 49: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. On Hook Mode Heard when [On Hook] is pressed.
  • Page 50 3. Troubleshooting When Using the Facsimile Function Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. You can hear the actual volume by pressing [Check]. If you press [Cancel], the volume setting is canceled. The display returns to that of step 4. You can set the volume level to between 0 and 7.

  • Page 51: Messages Displayed When Using The Facsimile Function

    Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution "Authentication has failed." The entered login user name Ask the user administrator for the correct or login password is not login user name and login password.
  • Page 52 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are Registering of user name is • In [Facsimile Features], under any network problems." rejected by SIP server. [Initial Settings], select [SIP Settings], and then check "SIP [13-17] Server IP Address"...
  • Page 53 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are In [Effective Protocol], the IP • In [System Settings], under any network problems." address is not enabled, or an [Interface Settings], select incorrect IP address has been [Effective Protocol], and then check [13-25] registered.
  • Page 54 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are The DNS server, SMTP server, • In [System Settings], under any network problems." or folder specified for [Interface Settings], check that the forwarding to was not found, DNS server is correctly [14-01] or, the destination for Internet...
  • Page 55 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are E-mail transmission was • In [System Settings], under [File any network problems." refused by SMTP Transfer], select [SMTP authentication, POP before Authentication], [POP before [14-09] SMTP authentication or login SMTP], or [Fax E-mail Account], authentication of the computer and then check that "User Name"...
  • Page 56 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are No POP3/IMAP4 server • In [System Settings], under [File any network problems." address is programmed. Transfer], select [POP3 / IMAP4 Settings], and then check that [15-01] "Server Name"...
  • Page 57 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot find the DNS server or • In [System Settings], under any network problems." POP3/IMAP4 server. [Interface Settings], check that the IP address of the DNS Server is [15-11] correctly programmed.
  • Page 58 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot log on to the POP3/ • In [System Settings], under [File any network problems." IMAP4 server. Transfer], select [Fax E-mail Account], and then check that [15-12] "User Name"...
  • Page 59 Messages Displayed When Using the Facsimile Function Message Cause Solution "Exceeded time limit for A network error has occurred • Try the operation once more. If the LDAP server search. Check and connection has failed. message is still shown, the network the server status."...
  • Page 60 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Some invalid destination(s) The specified group contains In the message that appears at each contained. Do you want to fax destinations, e-mail transmission, press [Select]. select only valid destination destinations, and/or folder (s)?"...
  • Page 61 Messages Displayed When Using the Facsimile Function • If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Facsimile] key no longer lights.

  • Page 62: When You Cannot Send Or Receive Fax Messages As Wanted

    3. Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. Transmission/Reception Problem Cause Solution Both transmission and The modular cord may be Make sure the modular cord is correctly reception are impossible.
  • Page 63 When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution When using On Hook Dial or If the machine fails to detect Press [Scan Size] in [Scan Settings], Manual Dial, "Receivg." the size of the original when select the scan area, and then resend the appears and transmission is [Start] key is pressed, it...
  • Page 64 3. Troubleshooting When Using the Facsimile Function Reception Problem Cause Solution The machine failed to print If this happened when the • Load paper into the tray. received fax documents. Receiving File indicator was • Add toner. lit, low paper may have For details about Substitute Reception, caused printing to stop.
  • Page 65 When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine Misfeeds occur frequently. The paper is too thick or too Use recommended paper.
  • Page 66 3. Troubleshooting When Using the Facsimile Function Problem Cause Solution Edges of sheets are creased. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine Edges of sheets are creased. You are using non- Use recommended paper.
  • Page 67 When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution The image on the back side of Missing patches and • Do not install the machine in areas duplex copies has mottled smudges are caused by that are susceptible to low blank patches or is smudged.

  • Page 68: When Memory Is Full

    3. Troubleshooting When Using the Facsimile Function Problem Cause Solution [Prg. Dest.] or [Manual Entry] This function is made Contact the administrator. does not appear. unavailable by the enhanced security function. The following functions are This function is made Contact the administrator. not available: Forwarding, unavailable by the enhanced Store File in the Information...

  • Page 69: If An Error Report Is Printed

    If an Error Report Is Printed If an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.

  • Page 70: Turning Off The Main Power / In The Event Of Power Failure

    3. Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). •...

  • Page 71: When An Error Occurs Using Internet Fax

    When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.
  • Page 72 3. Troubleshooting When Using the Facsimile Function...

  • Page 73: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run.

  • Page 74: Windows Xp Home Edition

    4. Troubleshooting When Using the Printer Function Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E) \XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit. Specify a port.

  • Page 75: Windows Server 2008

    Messages Displayed When Installing the Printer Driver • Available ports vary according to your Windows operating system or the type of interface. For details, see "Preparing the Machine", Printer Reference Windows Server 2008 This section describes the procedure under Windows Server 2008. On the [Start] menu, click [Control Panel].

  • Page 76: If Usb Connection Fails

    4. Troubleshooting When Using the Printer Function If USB Connection Fails This section describes how to troubleshoot a problem related to USB connections. Problem Cause Solution The machine is not The USB cable is not Disconnect the USB cable, and then turn automatically recognized.

  • Page 77: Messages Displayed When Using The Printer Function

    Messages Displayed When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Status Messages This section describes the machine status messages.

  • Page 78: Messages Displayed On The Control Panel When Using The Printer Function

    4. Troubleshooting When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. • Before turning the main power off, see "Turning On/Off the Power", About This Machine Message Cause Solution...
  • Page 79 Messages Displayed When Using the Printer Function Message Cause Solution "Hardware Problem: USB" An error has occurred in the Turn the main power switch off, and USB interface. back on again. If the message appears again, contact your service representative. "Hardware Problem: Access to the wireless board Turn off the machine, and check the...

  • Page 80: Other Messages

    4. Troubleshooting When Using the Printer Function Message Cause Solution "The selected file(s) You have tried to delete files Files can be deleted by the person who contained file(s) without without the authority to do so. created the file. To delete a file which access privileges.
  • Page 81 Messages Displayed When Using the Printer Function Message Cause Solution "86: Error" Parameters of the control Check the print settings. code are invalid. "91: Error" Printing was canceled by the Check that the data is valid. auto job cancel function due to a command error.
  • Page 82 4. Troubleshooting When Using the Printer Function Message Cause Solution "Collate has been Collate was canceled. Turn the main power switch off and then cancelled." back on again. If the message appears again, contact your sales or service representative. "Command Error" An RPCS command error Check using the following procedure: occurred.
  • Page 83 Messages Displayed When Using the Printer Function Message Cause Solution "Error has occurred." A syntax error, etc., occurred. Check that the PDF file is valid. "Exceeded max. capacity of The HDD became full after a Delete some of the files stored in the Document Server.
  • Page 84 4. Troubleshooting When Using the Printer Function Message Cause Solution "Fold is not available with the Fold function is not available Check the paper settings. For details settings. The job has been with the current settings. about the limitations of the Fold function, cancelled."...
  • Page 85 Messages Displayed When Using the Printer Function Message Cause Solution "Insufficient Memory" A memory allocation error PCL 5e/6 occurred. On the printer driver's [Print Quality] tab, specify a lower resolution on the [Resolution]. PostScript 3 On the printer driver's [Paper/ Quality] tab, specify a lower resolution on the [Resolutions:].
  • Page 86 4. Troubleshooting When Using the Printer Function Message Cause Solution "Print overrun." Images were discarded while PCL 5e/6 printing. On the printer driver's [Print Quality] tab, specify a lower resolution on the [Resolution]. PostScript 3 On the printer driver's [Paper/ Quality] tab, specify a lower resolution on the [Resolutions:].

  • Page 87: Checking The Error Log

    Messages Displayed When Using the Printer Function Message Cause Solution "The print job has been The HDD became full after a Delete the files stored in the document cancelled because capture file was stored. server or reduce the file size to be sent. file(s) could not be stored: Exceeded max.
  • Page 88 4. Troubleshooting When Using the Printer Function • The most recent 50 errors are stored in the error log. If a new error is added when there are 50 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored Print error, it is not deleted.

  • Page 89: When You Cannot Print

    When You Cannot Print When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 90 4. Troubleshooting When Using the Printer Function Problem Cause Solution Printing does not start. If the machine is using Check using the machine's display panel wireless LAN, SSID settings that the SSID is correctly set. See are incorrect. "Connecting the Machine", Network and System Settings Guide Printing does not start.

  • Page 91: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Cause Solution Printing does not start when The correct Communication • Turn the main power off and back using the extended wireless mode is not set. on. See "Turning On/Off the LAN in Ad-hoc mode. Power", About This Machine •...

  • Page 92: Network Connection

    4. Troubleshooting When Using the Printer Function For Windows XP Home Edition 1. Click the [start] button, and then click [Control Panel]. 2. Click [Printers and Other Hardware]. 3. Click [Printers and Faxes]. 4. Click the icon of the machine. On the [File] menu, click [Properties]. 5.

  • Page 93: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Cause Solution The printed image is Settings for thick paper have PCL 5e/6 smudged.
  • Page 94 4. Troubleshooting When Using the Printer Function Problem Cause Solution The printed image is faded If the [Toner saving] is PCL 5e/6 over the entire page. selected in the printer driver On the [Print Quality] tab, select settings, the entire page will [Off] on the [Toner Saving] area.
  • Page 95 Other Printing Problems Problem Cause Solution Images are cut off, or excess You may be using paper Use the same size paper as that selected is printed. smaller than the size selected in the application. If you cannot load in the application. paper of the correct size, use the reduction function to reduce the image, and then print.
  • Page 96 4. Troubleshooting When Using the Printer Function Problem Cause Solution A solid line is printed as a Dither patterns do not match. PostScript 3 dashed line or appears On the printer driver's [Advanced] blurred. tab, change the [Dithering:] setting. RPCS On the printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and...
  • Page 97 Other Printing Problems When paper is not fed properly Problem Cause Solution Paper is not fed from the When you are using a PCL 5e/6 selected tray. Windows operating system, On the printer driver's [Paper] tab, printer driver settings override in the [Input Tray:] list, select the those settings using the desired input tray.
  • Page 98 4. Troubleshooting When Using the Printer Function Problem Cause Solution Misfeeds occur frequently. The paper is wrinkled or has Use recommended paper only and be been folded/creased. sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types"...
  • Page 99 Other Printing Problems Problem Cause Solution Duplex printing is You have loaded thick paper Change the paper. malfunctioning. heavier than 128 g/m Duplex printing is [Apply Duplex] is set to [No] In [Tray Paper Settings], under "Paper malfunctioning. for "Paper Type". Type", set [Apply Duplex] to [Yes].
  • Page 100 4. Troubleshooting When Using the Printer Function Problem Cause Solution It takes a long time to Photographs and other data If the Data In indicator is blinking, data complete a print job. intensive pages take a long has been received by the printer. Wait time for the machine to for a moment.
  • Page 101 Other Printing Problems Problem Cause Solution It takes a long time to Documents with a lot of On the RPCS printer driver's [Print complete a print job. characters may take some Quality] tab, display the [Change User time to print. Settings...] dialog box, ensure that [Change methods to extract TrueType fonts] is checked, and then print.
  • Page 102 4. Troubleshooting When Using the Printer Function Problem Cause Solution PDF files do not print out/ PDF files are password- To print password-protected PDF files, cannot perform PDF direct protected. enter the password in the [PDF Menu] or print. on Web Image Monitor. For details, see "Printing a PDF File Directly", Printer Reference , or the Web Image...

  • Page 103: Troubleshooting When Using The Scanner Function

    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution...
  • Page 104 5. Troubleshooting When Using the Scanner Function Problem Cause Solution The scanned image contains • If you scan originals Scanning at a higher resolution may white spaces. using functions other reduce the margins. than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are...

  • Page 105: When You Cannot Send Scanned Files

    When You Cannot Send Scanned Files When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to network delivery and sending e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-related problems. Problem Cause Solution...

  • Page 106: When Stored Files Cannot Be Edited

    5. Troubleshooting When Using the Scanner Function When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files being unable to be edited. Problem Cause Solution Stored files cannot be Limits have been imposed Contact the administrator.

  • Page 107: When You Cannot Send Scan Files Using Wsd

    When You Cannot Send Scanned Files Problem Cause Solution When putting a signature on When S/MIME is applied, Contact the administrator. an e-mail using S/MIME, an the administrator appears in e-mail address for "Sender" is the "From" field, and the not set for "From".
  • Page 108 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Destination list / machine The destination list is being Wait until the message disappears. Do settings are updated. updated from the network not switch off the power while this Selected destinations or using SmartDeviceMonitor message is displayed.

  • Page 109: Messages Displayed When Using The Scanner Function

    Messages Displayed When Using the Scanner Function Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for error messages that may appear on the machine's control panel and the client computer. Messages Displayed on the Control Panel When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel.
  • Page 110 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Cannot detect original size. The original placed on the • Place the original correctly. Select scan size." exposure glass is a • Specify the scan size. nonstandard size. • When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size...
  • Page 111 Messages Displayed When Using the Scanner Function Message Cause Solution "Cannot start scanning The [Take no action] setting Open scanner Properties, click the because communication was has been selected on the [Events] tab, then select [Start this failed." client computer, forcing the Program] as the computer's response on client computer to remain receipt of scan data.
  • Page 112 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Connection with LDAP server A network error has occurred • Try the operation once more. If the has failed. Check the server and connection has failed. message is still shown, the network status."...
  • Page 113 Messages Displayed When Using the Scanner Function Message Cause Solution "Exceeded max. data The scanned data exceeded Specify the scan size and resolution capacity. Check scanning maximum data capacity. again. Note that it may not be possible resolution, then press Start to scan very large originals at a high key again."...
  • Page 114 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Exceeded max. number of The maximum number of There are 100 files waiting in the standby files. Try again after standby files was exceeded. sending queue for e-mail, Scan to the current file is sent."...
  • Page 115 Messages Displayed When Using the Scanner Function Message Cause Solution "LDAP server authentication The user name and password In [System Settings], under has failed. Check the differ from those set for LDAP [Administrator Tools], check the settings settings." Authentication. of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Guide "Memory is full.
  • Page 116 5. Troubleshooting When Using the Scanner Function Message Cause Solution "No paper. Load paper of No paper is set in the Load paper of the sizes listed in the one of the following sizes." specified paper tray. message. See "Loading Paper", About This Machine "Now loading WSD...
  • Page 117 Messages Displayed When Using the Scanner Function Message Cause Solution "Selected file is currently in You cannot change the Cancel transmission ("Waiting..." status use. Password cannot be password of a file whose cleared) or the DeskTopBinder setting, changed." status is "Waiting..." or that is and then change the password.

  • Page 118: Messages Displayed On The Client Computer

    5. Troubleshooting When Using the Scanner Function Message Cause Solution "The selected file(s) You have tried to delete files The files can be deleted by the file contained file(s) without without the authority to do so. administrator. To delete a file which you access privileges.
  • Page 119 Messages Displayed When Using the Scanner Function Message Cause Solution "Any of Login User Name, The entered login user name, • Check the login user name, login Login Password or Driver password, or driver password, and driver encryption Encryption Key is incorrect." encryption key was invalid.
  • Page 120 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Cannot find "XXX" scanner The machine is not connected • Check that the previously used used for the previous scan. to the network correctly. scanner is connected to the "YYY" will be used instead." network correctly.
  • Page 121 Messages Displayed When Using the Scanner Function Message Cause Solution "Error has occurred in the The application-specified • Check whether the scanning scanner." scan conditions have settings made with the application exceeded the setting range of exceed the setting range of the the machine.
  • Page 122 5. Troubleshooting When Using the Scanner Function Message Cause Solution "No response from the The machine or client Check whether the machine or client scanner." computer is not connected to computer is connected to the network the network correctly. correctly. "No response from the The network is crowded.

  • Page 123: Clearing Misfeeds

    6. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.
  • Page 124 6. Clearing Misfeeds BQM018S Press the key of the section from where you want to remove the jammed paper.

  • Page 125: Removing Jammed Paper

    Removing Jammed Paper After each step is complete, press [Next]. To go back to the previous step, press [Previous]. When all jammed paper is removed, restore the machine to the original state. • More than one misfeed may be indicated. When this happens, check all the areas indicated. Removing Jammed Paper This section describes how to remove jammed paper.

  • Page 126: When A2 Is Displayed

    6. Clearing Misfeeds When A2 is Displayed BQN005S When B is Displayed BQN006S When C is Displayed BQN007S...

  • Page 127: When D Is Displayed

    Removing Jammed Paper When D is Displayed BQN008S...

  • Page 128: When E Is Displayed

    6. Clearing Misfeeds When E is Displayed BQN009S When F is Displayed BQN010S...

  • Page 129: When N1 - N5 Is Displayed

    Removing Jammed Paper When N1 - N5 is Displayed BQL042S...

  • Page 130: When N6 - N22 Is Displayed

    6. Clearing Misfeeds When N6 - N22 is Displayed BQL043S...

  • Page 131: When P1 Is Displayed

    Removing Jammed Paper When P1 is Displayed BQN015S When P2 is Displayed BQN016S...

  • Page 132: When Q Is Displayed

    6. Clearing Misfeeds When Q is Displayed BQN028S...

  • Page 133: When R1 - R4 Is Displayed In The Case Of Finisher Sr 4030

    Removing Jammed Paper When R1 - R4 is Displayed in the Case of Finisher SR 4030 BQN017S...

  • Page 134: When R5 - R8 Is Displayed In The Case Of Finisher Sr 4030

    6. Clearing Misfeeds When R5 - R8 is Displayed in the Case of Finisher SR 4030 BQN018S...

  • Page 135: When R1 - R4 Is Displayed In The Case Of Finisher Sr 4040

    Removing Jammed Paper When R1 - R4 is Displayed in the Case of Finisher SR 4040 BQN019S When R5 - R7 is Displayed in the Case of Finisher SR 4040 BQN020S...

  • Page 136: When R8 - R12 Is Displayed In The Case Of Finisher Sr 4040

    6. Clearing Misfeeds When R8 - R12 is Displayed in the Case of Finisher SR 4040 BQN021S...

  • Page 137: When R1 - R3 Is Displayed In The Case Of Finisher Sr 4050

    Removing Jammed Paper When R1 - R3 is Displayed in the Case of Finisher SR 4050 BQN013S...

  • Page 138: When R4 - R7 Is Displayed In The Case Of Finisher Sr 4050

    6. Clearing Misfeeds When R4 - R7 is Displayed in the Case of Finisher SR 4050 BQN014S When U is Displayed BQN003S...

  • Page 139: When W Is Displayed

    Removing Jammed Paper When W is Displayed BQN002S...

  • Page 140: Removing Jammed Staples

    6. Clearing Misfeeds Removing Jammed Staples This section describes how to remove jammed staples. • Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not. •...

  • Page 141: Finisher Sr4040 (Saddle Stitch)

    Removing Jammed Staples Finisher SR4040 (Saddle Stitch) This section describes how to remove jammed staples from the Finisher SR4040 (Saddle Stitch). BQN030S Finisher SR4050 This section describes how to remove jammed staples from the Finisher SR4050.
  • Page 142 6. Clearing Misfeeds BQN012S...

  • Page 143: Removing Punch Waste

    Removing Punch Waste Removing Punch Waste This section describes how to remove punch waste. Finisher SR4030 / SR4040 The following procedure describes how to remove punch waste from the Finisher SR4030 and Finisher SR4040. • While "Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. •...

  • Page 144: Finisher Sr4050

    6. Clearing Misfeeds Reinstall the punch waste box. BQM004S Close the finisher front cover. "Hole Punch Receptacle is full." disappears. Finisher SR4050 The following procedure describes how to remove punch waste from the Finisher SR4050. • While "Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. •...
  • Page 145 Removing Punch Waste Pull out the punch waste box carefully, and then remove punch waste. BQN024S Reinstall the punch waste box. BQN025S Close the finisher front cover. "Hole Punch Receptacle is full." disappears.

  • Page 146: Removing Staple Waste

    6. Clearing Misfeeds Removing Staple Waste This section describes how to remove staple waste. Finisher SR4050 The following procedure describes how to remove staple waste from the Finisher SR4050. • While "Waste Staple Receptacle is full." is displayed, you cannot use the Staple function. •...
  • Page 147 Removing Staple Waste Reinstall the staple waste box. BQN027S Close the finisher front cover. "Waste Staple Receptacle is full." disappears.
  • Page 148 6. Clearing Misfeeds...

  • Page 149: Appendix

    7. Appendix Pausing Copy When Using the Finisher SR4050 Use the following procedure to temporarily interrupt a long copy run when using the Finisher SR4050. Press the [Suspend/Resume] key. The key lights up. BQM027S Remove the stack of paper from the finisher shift tray. Press the [Suspend/Resume] key.

  • Page 150: When Z-Folded Paper Is Not Properly Aligned

    7. Appendix When Z-folded Paper Is Not Properly Aligned Install the auxiliary Z-fold support tray if Z-folded prints are not output tidily. Finisher SR4040 Use the following procedure to attach the Z-fold support tray for the Finisher SR4040 to the Finisher Shift Tray or Finisher Upper Tray.
  • Page 151 When Z-folded Paper Is Not Properly Aligned Press the [Suspend/Resume] key. The key lights up. BQM027S Remove the prints. Set the Z-fold support tray for the finisher upper tray or finisher shift tray. Finisher Upper Tray: BJU066S Finisher Shift Tray: BQM026S...

  • Page 152: Multi-Folding Unit

    7. Appendix Multi-Folding Unit Use the following procedure to attach the Z-fold support tray for the Multi-Folding Unit to the Multi-Folding Unit Tray. Open the front cover of the Multi-Folding Unit and take out the Z-fold support tray for Multi- Folding Unit (located at the bottom of the Multi-Folding Unit).

  • Page 153: Trademarks

    ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. ® is a registered trademark of Hewlett-Packard Company. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited.
  • Page 154 7. Appendix ® ® Microsoft Windows Server 2003 R2 Standard Edition ® ® Microsoft Windows Server 2003 R2 Enterprise Edition ® ® Microsoft Windows Server 2003 R2 Datacenter Edition • The product names of Windows Server 2008 are as follows: ®...

  • Page 155: Index

    INDEX Adjusting the volume..........If an error report is printed........If USB connection fails.......... Indicators..............Cannot browse the network to send a scan file..................Cannot exit from connect copy......Job is not performed..........Cannot make clear copies........Cannot make copies as wanted......Legal Prohibition............
  • Page 156 Printer function............When P2 is Displayed........Printing..............When paper is not fed properly......Problems operating the machine......When Q is Displayed......... When R1 - R3 is Displayed in the Case of Finisher SR 4050.............. Reception............... When R1 - R4 is Displayed in the Case of Finisher SR 4030..............
  • Page 157 MEMO...
  • Page 158 MEMO D062-7146...
  • Page 159 Copyright © 2009...
  • Page 160 Type for MP 6001/Aficio MP 6001 Type for MP 7001/Aficio MP 7001 Type for MP 8001/Aficio MP 8001 Type for MP 9001/Aficio MP 9001 D062-7146...

This manual is also suitable for:

Aficio mp 6001 spAficio mp 9001 sp

Table of Contents