Alcatel One Touch M'pop 5020 User Manual page 77

Alcatel mobile phone user manual
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When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
Try connecting in another location.
Verify the network coverage with your operator.
Check with your operator that your SIM card is valid.
Try selecting the available network(s) manually (see "11.1.8 Mobile
networks")
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is available.
Check your phone's Internet connecting settings.
Make sure you are in a place with network coverage.
Try connecting at a later time or another location.
Invalid SIM card
Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
Make sure the chip on your SIM card is not damaged or scratched.
Make sure the service of your SIM card is available.
Unable to make outgoing calls
Make sure you have dialed a valid number and have touched
For international calls, check the country and area codes.
Make sure your phone is connected to a network, and the network is
not overloaded or unavailable.
Check your subscription status with your operator (credit, SIM card
valid, etc.).
Make sure you have not barred outgoing calls.
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
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Check your subscription status with your operator (credit, SIM card
valid, etc.).
Make sure you have not forwarded incoming calls.
Make sure that you have not barred certain calls.
Make sure that your phone is not in airplane mode.
The caller's name/number does not appear when a call is
received
Check that you have subscribed to this service with your operator.
Your caller has concealed his/her name or number.
I cannot find my contacts
Make sure your SIM card is not broken.
Make sure your SIM card is inserted properly.
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume Up/
Down key.
Check the network strength
Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes
this service.
.
Make sure this feature does not require an ALCATEL ONE TOUCH
accessory.
When I select a number from my contacts, the number cannot
be dialed
Make sure that you have correctly recorded the number in your file.
Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
.
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