Gigaset SX763 User Manual page 129

Wlan dsl
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Symptom
You cannot open a connec-
tion from a wireless device
to the Gigaset SX763 WLAN
dsl.
The Gigaset SX763 WLAN
dsl or other PCs cannot be
reached by a PC in the con-
nected LAN using a ping
command.
Possible cause and solutions
u
The wireless network adapter is not using the cor-
rect SSID.
ì
Change the SSID on the network adapter.
u
Either encryption has been activated on the Gigaset
SX763 WLAN dsl but not on the wireless network
adapter or it is using the wrong key.
ì
Activate the desired encryption (WPA-PSK or WEP)
on the network adapter with the correct key.
If you do not know what the key is, you must re-
enter (page 79) the key via a PC connected via
cable to the Gigaset SX763 WLAN dsl and then
enter the new key on the network adapter.
Alternatively, you can reset the Gigaset SX763
WLAN dsl (page 21) and then reconfigure encryp-
tion.
Warning: Please bear in mind that this will return
all the configuration settings to the factory set-
tings.
ì
Make sure that TCP/IP has been installed and con-
figured on all the PCs in the local network.
ì
Check that the IP addresses have been correctly
configured. In most cases you can use the DHCP
function of the Gigaset SX763 WLAN dsl to assign
dynamic addresses to the PCs in the LAN. In this
case, you have to configure the TCP/IP settings of all
the PCs so that they obtain the IP address automat-
ically.
If you configure the IP addresses in the LAN manu-
ally, remember to use the subnet mask
255.255.255.x. This means that the first three
parts of the IP address on each PC and on the
Gigaset SX763 WLAN dsl have to be identical.
Check whether Ethernet is specified as the Internet
connection type if the PC is connected to the LAN4/
WAN port (page 55). If this type of connection is
specified, only an external modem can be con-
nected to the LAN4/WAN port. Change the connec-
tion type or select a new LAN connection for the PC.
Appendix
129

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