Placing Calls On Hold; Entering A Hookflash - Mitel 5304 User Manual

Call Features

Placing Calls On Hold

You can place calls on Individual Hold or System Hold:
•
•
To place a call on Individual Hold:
1. While on a call, press the Hold button. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. While on a call, press the Special button, and then dial 335. ENTER EXTENSION
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
To return to a call that is on hold:

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
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Individual Hold: Places an internal or external call on hold at your phone.
System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the phone that
placed it on hold.
NUMBER appears.
Press the Hold button, and then press the flashing IC or Call button.
Press the Hold button, and then lift the handset. <Caller> WAS HOLDING appears.
Lift the handset, press the Special button, and then dial 330.
Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010