Placing Calls; Placing Emergency Calls; Placing Internal Calls - Mitel 5304 User Manual

Placing Calls

The following instructions describe how to place calls and use related features.

Placing Emergency Calls

Contact your system administrator and your local Mitel provider for important information about
dialing emergency services before using your phone.
When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to dial the
Outgoing Call access code (8 is the default code). The system automatically places emergency
calls immediately after you dial the number, even if you do not select an outside line.

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your phone. Contact your system administrator for a list of extension
numbers.
To place an internal call:
If there is no answer or if the extension is busy, you can do the following:
•
•
•
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system calls you when the extension is
available and then places a call to the phone.
To request a callback:
To cancel the callback request:
Using Camp-on
When you use the Camp-on feature, you remain connected to the called extension until it
becomes available. You cannot use Camp-on if the called extension is in DND, or if the call is
forwarded to voice mail. See "Using Do-Not-Disturb (DND)" on
To use Camp-on:
Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010
WARNING
Lift the handset and dial the extension number. If you enter incorrect digits, press the
Hold button to move the cursor backward, deleting the last digits entered.
Request a callback (queue). See
Camp-on to the busy extension. See
Leave a message. See "Leaving Messages at Other Extensions" on
If there is no answer or if the extension is busy, press the Special button dial 6, and then
hang up. QUEUE REGISTERED FOR <name> appears. When the extension becomes
available, your extension rings.
Lift the handset and dial 6. QUEUE REQUEST CANCELED appears.
If there is no answer or if the extension is busy, remain on the line and wait for the
extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-
on-Hold while you are waiting.
Answering and Placing Calls
"Requesting a Callback (Queuing the
"Using Camp-on" below.
page
Phone)" below.
page 47.
49.
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