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McDATA Sphereon 4300 Installation And Service Manual

Fabric switch
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McDATA
Sphereon™ 4300 Fabric Switch
Installation and Service Manual
P/N 620-000171-030
REV A

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  • Page 1 ® McDATA Sphereon™ 4300 Fabric Switch Installation and Service Manual P/N 620-000171-030 REV A...
  • Page 2 McDATA owns or has the right to license the applications described in this publication. McDATA Corporation retains all rights, title, and interest in the applications.

  • Page 3: Table Of Contents

    Contents Preface ..........................xi Chapter 1 General Information Switch Description................1-1 Field-Replaceable Units ............1-2 SFP Transceiver ................1-3 Power Supply ................1-4 Controls, Connectors, and Indicators ..........1-4 IML/RESET Button ..............1-4 Ethernet LAN Connector............1-5 Power and System Error LEDs ..........1-5 FRU Status LEDs................1-5 Maintenance Port...............1-6 Switch Specifications ................1-6 Maintenance Approach..............1-7 Switch Management .................1-8...
  • Page 4 MAP 0500: Port Failure or Link Incident Analysis ....3-16 MAP 0600: Fabric or ISL Problem Analysis ........3-27 Chapter 4 Repair Information Procedural Notes ................4-1 Power On Switch ................4-2 Power Off Switch ................4-3 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 5 Contents IML or Reset Switch................. 4-3 IML ....................4-4 Reset .................... 4-4 Clean Fiber-Optic Components............4-4 Download Firmware from the Filecenter ........4-6 Port LED Diagnostics............... 4-8 Repair Procedures - EFCM Basic Edition ........4-9 Obtain Log Information ............4-9 Perform Port Diagnostics............
  • Page 6 Contents McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 7 Figures Sphereon 4300 Switch (Front View) ............1-2 Sphereon 4300 Switch (Rear View) ............1-3 Door Key ...................... 1-10 Loopback Plug .................... 1-10 Fiber-Optic Protective Plug ............... 1-10 Null Modem Cable ..................1-11 Hardware View .................... 2-7 Identification View ..................2-7 Date Time View ....................
  • Page 8 Backup Configuration View ..............4-24 4-10 Restore Configuration View ..............4-25 SFP Optical Transceiver Removal and Replacement ....... 5-4 Front-Accessible FRUs ................. 6-2 Miscellaneous Parts ..................6-3 Power Cords and Receptacles ..............6-4 viii McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 9: Power Cords And Receptacles

    Tables Factory-Set Defaults (Product) ..............2-1 Installation Task Summary ................. 2-2 Factory-Set Defaults ..................3-1 MAP Summary ..................... 3-2 Event Codes versus Maintenance Action ..........3-2 MAP 200 Event Codes ................3-10 MAP 200 Byte 0 FRU Codes ..............3-11 MAP 400 Event Codes ................
  • Page 10 Tables McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 11: Preface

    Preface This publication is part of a documentation suite that supports the ® McDATA Sphereon 4300 Fabric Switch. Who Should Use this Use this publication if you are a trained installation and service Manual representative experienced with the product, storage area network (SAN) technology, and Fibre Channel technology.
  • Page 12 • McDATA EFCM Basic Edition User Manual (620-000240). • McDATA SNMP Support Manual (620-000131). • McDATA E/OS Command Line Interface User Manual (620-000134). • McDATA Sphereon 4300, 4500, and 4700 Switch Rack-Mount Kit Installation Instructions (958-000316). • McDATA FC-512 Fabricenter Equipment Cabinet Installation and Service Manual (620-000100).
  • Page 13 Preface Where to Get Help For technical support, contact the McDATA solution center. The center provides a point of contact for assistance and is staffed full time, including holidays. Contact the center at the phone number, fax number, or e-mail address listed below. Have the product serial number (printed on the service label) available.
  • Page 14 Any modification or change made to a product without explicit approval from McDATA, by means of a written endorsement or through published literature, invalidates the service contract and voids the warranty agreement with McDATA.
  • Page 15 Preface International Safety A certification bodies (CB) test report supporting a product indicates Conformity safety compliance with the International Electrotechnical Declaration (CB Commission (IEC) system for conformity testing and certification of Scheme) electrical equipment (IECEE) CB scheme. The CB scheme is a multilateral agreement among participating countries and certification organizations that accepts test reports certifying the safety of electrical and electronic products.
  • Page 16 McDATA does not accept responsibility for any failure to satisfy the protection requirements of any of these directives resulting from a non-recommended or non-authorized modification to a product.
  • Page 17 Preface People’s Republic of The China Compulsory Certification mark (CCC mark) on a product China CCC Mark indicates compliance with People’s Republic of China regulatory requirements for safety and EMC (for information technology equipment) as set forth by the National Regulatory Commission for Certification and Accreditation.
  • Page 18 The statement appears in English, followed by translations to: • Chinese (simplified - People’s Republic of China). • Chinese (traditional - Taiwan). • French (European). • German. • Hebrew. • Italian. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual xviii...
  • Page 19 Preface • Portuguese. • Spanish (European). • Spanish (Latin American). DANGER Use the supplied power cords. Ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded. DANGER DANGER Utiliser les câbles d’alimentation fournis. S’assurer que la prise de courant du local est du type correct, délivre la tension requise et est correctement raccordée à...
  • Page 20 PELIGRO Utilice los cables de alimentación proporcionados. Asegúrese que el receptáculo tomacorriente para la instalación sea del tipo correcto, suministre el voltaje necesario, y que esté apropiadamente conectado a tierra. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 21 Preface The following ATTENTION statements appear in this publication and describe practices that must be observed while installing or servicing the switch. An ATTENTION statement provides essential information or instructions for which disregard or noncompliance may result in equipment damage or loss of data. ATTENTION ! Prior to servicing a product, determine the Ethernet LAN configuration.
  • Page 22 Preface McDATA Sphereon 4300 Fabric Switch Installation and Service Manual xxii...

  • Page 23: General Information

    General Information ® The McDATA Sphereon™ 4300 Fabric Switch provides 12 ports of low-cost and high-performance dynamic Fibre Channel connectivity for switched fabric or arbitrated loop devices. This function allows low-cost, low-bandwidth workgroup (edge) devices to communicate with mainframe servers, mass storage devices, or other peripherals, and ultimately be incorporated into an enterprise storage area network (SAN) environment.

  • Page 24: Field-Replaceable Units

    2. Initial machine load and reset (IML/RESET) button. 3. Green power (PWR) light-emitting diode (LED). 4. Amber system error (ERR) LED. 5. SFP optical transceivers (12). Sphereon 4300 Switch (Front View) Figure 1-1 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 25: Sfp Transceiver

    Figure 1-2 illustrates the rear of the switch and shows the: 1. AC power receptacle. 2. RS-232 maintenance port. Sphereon 4300 Switch (Rear View) Figure 1-2 SFP Transceiver Singlemode or multimode fiber-optic cables attach to switch ports through SFP transceivers. The fiber-optic transceivers provide duplex ®...

  • Page 26: Power Supply

    LED blinks at twice the unit beaconing rate. A reset is disruptive to Fibre Channel traffic and resets the: • Microprocessor and functional logic for the CTP card and reloads the firmware from FLASH memory. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 27: Ethernet Lan Connector

    General Information • Ethernet LAN interface, causing the connection to the management server to drop momentarily until the connection automatically recovers. • Ports, causing all Fibre Channel connections to drop momentarily until the connections automatically recover. This causes attached devices to log out and log back in, therefore data frames lost during switch reset must be retransmitted.

  • Page 28: Maintenance Port

    Front and rear: 7.6 centimeters (3.0 inches) Top and bottom: No clearance required Shock and vibration tolerance: 60 Gs for 10 milliseconds without nonrecoverable errors Acoustical noise: 64 dB “A” scale Inclination: maximum McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 29: Maintenance Approach

    General Information Storage and Shipping Protective packaging must be provided to protect the switch under Environment all shipping methods (domestic and international). Shipping temperature: F to 140 F (-40 C to 60 Storage temperature: F to 140 F (1 C to 60 Shipping relative humidity: 5% to 100% Storage relative humidity:...

  • Page 30: Switch Management

    • LEDs on switch FRUs and adjacent to Fibre Channel ports that provide visual indicators of hardware status or malfunctions. • Redundant FRUs (SFP transceivers) that are removed or replaced without disrupting switch or Fibre Channel link operation. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 31: Tools And Test Equipment

    General Information • A modular design that enables quick removal and replacement of FRUs without the use of tools or equipment. • System alerts and logs that display switch and Fibre Channel link status at the EFCM Basic Edition interface. •...

  • Page 32: Tools Supplied With The Product

    • Fiber-optic protective plug - For safety and port transceiver protection, fiber-optic protective plugs (Figure 1-5) are inserted in all product ports without fiber-optic cables attached. Products are shipped with protective plugs installed. Fiber-Optic Protective Plug Figure 1-5 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 1-10...

  • Page 33: Tools Supplied By Service Personnel

    General Information • Null modem cable - An asynchronous RS-232 null modem cable (Figure 1-6) is required to configure product network addresses and acquire event log information through the product’s serial port. The cable has nine conductors and DB-9 female connectors. Null Modem Cable Figure 1-6 Tools Supplied by...
  • Page 34 Plus™ or HyperTerminal) installed. HyperTerminal is provided with Windows operating systems. • Fiber-optic cleaning kit - The kit contains tools and instructions to clean fiber-optic cables, connectors, loopback plugs, and protective plugs. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 1-12...

  • Page 35: Installation Tasks

    Installation Tasks This chapter describes tasks to install, configure, and verify operation of the Sphereon 4300 Fabric Switch using the EFCM Basic Edition interface. The product can be installed on a table top, mounted in a Fabricenter equipment cabinet, or mounted in any standard 19-inch equipment rack.

  • Page 36: Summary Of Installation Tasks

    • Fibre Channel SAN design and director, fabric switch, and SAN router device connectivity are evaluated, and the related planning worksheet is complete. Refer to the McDATA Products in a SAN Environment - Planning Manual (620-000124) for information. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 37: Task 2: Unpack, Inspect, And Install The Product

    Ensure packaged items correspond to items listed on the enclosed bill of materials. 2. If items are damaged or missing, contact the solution center: Phone: (800) 752-4572 or (720) 558-3910 Fax: (720) 558-3851 E-mail: support@mcdata.com Installation Tasks...

  • Page 38: Desktop Installation

    8. If a POST error or other malfunction occurs, go to MAP 0000: Start to isolate the problem. 9. Go to Task 3: Configure Product at the EFCM Basic Edition Interface. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 39: Rack-Mount Installation

    4. Using a T10 Torx tool and #2 Phillips screwdriver, install the switch in the equipment cabinet. Refer to McDATA Sphereon 4300, 4500, and 4700 Switch Rack-Mount Kit Installation Instructions (958-000316) for guidance.
  • Page 40 (CLI), open systems management server (OSMS), secure socket layer (SSL) encryption. — Options - includes product feature enablement (PFE) keys. — Interswitch links - includes preferred path and interswitch link (ISL) port fencing. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 41: Configure Product Identification

    Installation Tasks Hardware View Figure 2-1 Configure Product Perform this procedure to configure the product identification. The Identification Name, Location, and Contact variables correspond respectively to the SNMP variables sysName, sysLocation, and sysContact, and are used by management workstations when obtaining product data. 1.

  • Page 42: Configure Date And Time

    Click Date fields that require change, and type numbers in the following ranges: • Month (MM): 1 through 12. • Day (DD): 1 through 31. • Year (YYYY): greater than 1980. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 43: Configure Parameters

    Installation Tasks b. Click Time fields that require change, and type numbers in the following ranges: • Hour (HH): 0 through 23. • Minute (MM): 0 through 59. • Second (SS): 0 through 59. 2. Click OK to save and activate changes. Configure Perform this procedure to configure product operating parameters.
  • Page 44 Cost is directly proportional to hop count. 3. Click OK to save and activate changes. 4. Set the product online. Refer to Set Online State for instructions. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-10...

  • Page 45: Configure Fabric Parameters

    Installation Tasks Configure Fabric Perform this procedure to configure fabric operating parameters. Parameters 1. Set the product offline. Refer to Set Online State for instructions. 2. Select Switch and Fabric Parameters from the Configure menu at any view. The Fabric Parameters View displays (Figure 2-5).

  • Page 46: Configure Network Information

    This setting affects the management mode and does not affect port operation. Available selections are: • McDATA Fabric 1.0 - Select this option if the product is fabric-attached only to other McDATA directors or switches operating in McDATA fabric mode.

  • Page 47: Network View

    Installation Tasks Figure 2-6 Network View 2. Click OK to save and activate changes. An acknowledgement message displays, indicating the browser PC must be directed to the new IP address. 3. Update the address resolution protocol (ARP) table for the browser PC.

  • Page 48: Configure Basic Port Information

    Click a check box in the Blocked column to block or unblock a port (default is unblocked). A check mark indicates a port is blocked. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-14...

  • Page 49: Configure Port Bb_Credit

    Installation Tasks c. Click the check box in the FAN column to enable or disable the fabric address notification (FAN) feature (default is enabled). A check mark indicates FAN is enabled. When enabled, an FL_Port transmits FAN frames after loop initialization to verify FC-AL devices are still logged in.

  • Page 50: Configure Port Npiv

    (UDP) port numbers for SNMP trap message recipients. To configure recipient workstations: 1. Select SNMP from the Configure menu at any view. The SNMP View displays (Figure 2-8). SNMP View Figure 2-8 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-16...

  • Page 51: Enable Cli

    Installation Tasks a. Click Enable to activate the installed SNMP agent. b. Select the appropriate Fibre Alliance management information base (FA MIB) from the FA MIB Version drop-down list. Valid selections are FA MIB Version 3.0 or FA MIB Version 3.1. c.

  • Page 52: Enable Or Disable Host Control

    1. Select OSMS from the Configure menu at any view. The OSMS View displays (Figure 2-10). OSMS View Figure 2-10 2. Perform one of the following: • Click Enable to activate OSMS. • Click Disable to deactivate OSMS. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-18...

  • Page 53: Configure Ssl Encryption

    Installation Tasks 3. Click (check) the Enable Host Control check box to activate host control of the product. 4. Click OK to save and activate changes. Configure SSL SSL is a protocol that encrypts internet communications. The protocol Encryption uses key encryption and includes a digital certificate that enables server authentication and SSL session initialization.

  • Page 54: Install Pfe Keys (Optional)

    After purchasing a feature, obtain the PFE key by following the enclosed instructions. The key is an alphanumeric string consisting of uppercase and lowercase characters that must be entered exactly, including dashes. An example format is: XxXx-XXxX-xxXX-xX. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-20...

  • Page 55: Maintenance Feature Installation View

    Record the key to re-install the feature if required. If the product fails and is replaced, obtain new PFE keys from the solution center (800-752-4572 or support@mcdata.com). Have the serial numbers of the failed and replacement products, and the old PFE key number or transaction code.

  • Page 56: Configure Interswitch Links

    Fencing defines a bounce threshold that when reached, automatically blocks the disruptive E_Port. To configure optional features, refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. Verify the LAN installation with the customer. If multiple products are installed or a public LAN segment is used, network addresses must be changed to conform to the customer’s LAN addressing...

  • Page 57: Task 4: Configure Product Network Information (Optional)

    Installation Tasks Task 4: Configure Product Network Information (Optional) The product is delivered with default network addresses as follows: • MAC address - The media access control (MAC) address is programmed into FLASH memory on the control processor (CTP) card at manufacture. The MAC address is unique for each product, and should not be changed.

  • Page 58: Connection Description Dialog Box

    — Data bits - 8. — Parity - None. — Stop bits - 1. — Flow control - Hardware or None. Click OK. The New Connection - HyperTerminal window displays. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-24...
  • Page 59 Installation Tasks 8. At the > prompt, type the user password (default is password) and press Enter. The password is case sensitive. The New Connection - HyperTerminal window displays with software and hardware version information for the product, and a C > prompt at the bottom of the window.

  • Page 60: Task 5: Cable Fibre Channel Ports

    • Zone - A zone is a group of devices that can access each other through port-to-port connections. Devices in the same zone can recognize and communicate with each other; devices in different zones cannot. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-26...

  • Page 61: Task 7: Connect Product To A Fabric Element (Optional)

    ( - ), underscore ( _ ), or dollar ( $ ) symbols. • A zone set name can have a maximum of 64 characters. To configure zones and zone sets, refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions.

  • Page 62: Task 8: Register With The Mcdata File Center

    • Firmware and software upgrades. • Technical newsletters. • Release notes. To register with the Filecenter: 1. At the server with Internet access, open the McDATA home page (http://mcdata.com). Select File Center from the Support menu. The Filecenter home page opens (Figure 2-14).

  • Page 63: Mcdata Filecenter Home Page

    • Company. • Title. • Telephone and facsimile numbers. Figure 2-14 McDATA Filecenter Home Page 3. Complete fields as required and click Register. The registration is complete and Filecenter login information is transmitted to the e-mail address specified. 4. At the browser PC, close the Internet session. If no product problems are indicated, installation tasks are complete.
  • Page 64 Installation Tasks McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 2-30...

  • Page 65: Factory Defaults

    Maintenance Analysis Procedures This chapter describes maintenance analysis procedures (MAPs) used by service representatives to fault isolate Sphereon 4300 Fabric Switch problems or failures to the field-replaceable unit (FRU) level. MAPs consist of step-by-step procedures that provide information to interpret system events, isolate a failure to a single FRU, remove and replace the failed FRU, and verify product operation.

  • Page 66: Quick Start

    Go to 0600. Remote switch has too many ISLs. Go to 0600. ESS response from indicated domain ID not received after maximum No action required. tries. E_Port is segmented. Go to 0600. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 67 Maintenence Analysis Procedures Event Codes versus Maintenance Action (Continued) Table 3-3 Event Code Explanation Action Switch is isolated. Go to 0600. E_Port connected to unsupported switch. Go to 0600. Fabric initialization error. Go to Collect Maintenance Data. ILS frame delivery error threshold exceeded. Go to Collect Maintenance Data.
  • Page 68 FL_Port open request failed. No action required. No AL_PA acquired. No action required. FL_Port arbitration timeout. No action required. Implicit incident. Go to 0500. Bit error threshold exceeded. Go to 0500. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 69: Map 0000: Start Map

    • A system configuration drawing or planning worksheet that includes the location of the product, management interface, other McDATA products, and device connections. • The internet protocol (IP) address, gateway address, and subnet mask for the product reporting the problem.
  • Page 70 Task 3: Configure Product at the EFCM Basic Edition Interface for instructions. • OSI host console - Refer to documentation supplied with the host system for instructions. Was the maintenance action successful? McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 71 Maintenence Analysis Procedures ↓ Go to step Inspect the management interface for communication link failure. Observe a Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or similar message. Was a failure indication observed? ↓...
  • Page 72 A Fibre Channel link incident is indicated. Go to MAP 0500: Port Failure or Link Incident Analysis. Exit MAP. Perform a data collection and contact the next level of support. Refer Collect Maintenance Data. Exit MAP. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 73: Map 0100: Power Distribution Analysis

    Maintenence Analysis Procedures Inspect the Event Log to obtain failure reason codes: a. Select Event from the Logs menu at any view. The Event Log displays. b. Record the event code and associated date, time, and severity (Informational, Minor, Major, or Severe). c.

  • Page 74: Map 0200: Post Failure Analysis

    Firmware fault. Go to step As indicated by event code 400, POST/IPL diagnostics detected a FRU failure. a. At the Event Log, examine the first two bytes of event data. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-10...

  • Page 75: Map 0300: Loss Of Browser Pc Communication

    Maintenence Analysis Procedures b. Byte 0 specifies failed FRU. Byte 1 specifies the slot number of the failed FRU (00 for nonredundant, 00 or 01 for redundant) as listed in Table 3-5. MAP 200 Byte 0 FRU Codes Table 3-5 Byte 0 Failed FRU Action...
  • Page 76 An asynchronous RS-232 modem cable and maintenance terminal (desktop or notebook PC) with a Windows-based operating system and RS-232 serial communication software (such as ProComm Plus or HyperTerminal) are required. To determine the IP address: McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-12...
  • Page 77 Maintenence Analysis Procedures a. Using a Phillips screwdriver, remove the protective cap from the 9-pin maintenance port at the rear of the chassis. Connect one end of the RS-232 modem cable to the port. b. Connect the other cable end to a 9-pin serial communication port (COM1 or COM2) at the rear of the maintenance terminal PC.

  • Page 78: Map 0400: Fru Failure Analysis

    • Illumination of the associated amber LED. • Event code 300, 301, 302, 370, 426, 433, 440, 810, 811, 812, or 850 observed at the Event Log. Table 3-6 lists event codes, explanations, and MAP steps. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-14...

  • Page 79: Map 400 Event Codes

    Maintenence Analysis Procedures MAP 400 Event Codes Table 3-6 Event Explanation Action Code Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan status polling temporarily disabled. Go to step Multiple ECC single-bit errors occurred.

  • Page 80: Map 0500: Port Failure Or Link Incident Analysis

    • Event code 581, 582, 583, 584, 585, or 586 observed at the console of an OSI server attached to the product reporting the problem. • An error message observed at the Link Incident Log. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-16...

  • Page 81: Map 500 Event Codes

    Maintenence Analysis Procedures Table 3-7 lists event codes, explanations, and MAP steps. MAP 500 Event Codes Table 3-7 Event Explanation Action Code Unauthorized worldwide name. Go to step Invalid attachment. Go to step Port set to inactive state. Go to step Fibre Channel port failure.

  • Page 82: Invalid Attachment Reasons And Actions

    Invalid Attachment Reasons and Actions Table 3-9 Byte 4 Invalid Attachment Reason Action Unknown Contact the next level of support. ISL connection not allowed. Go to step 03, 04 Incompatible switch. Go to step McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-18...
  • Page 83 Byte 4 Invalid Attachment Reason Action Loopback plug connected. Go to step N-Port connection not allowed. Go to step Non-McDATA switch at other end. Go to step E_Port capability disabled. Go to step Unauthorized port binding WWN. Go to step Unresponsive node.
  • Page 84 Select Switch and Fabric Parameters from the Configure menu at any view. The Fabric Parameters View displays. c. Select McDATA Fabric 1.0 or Open Fabric 1.0 from the Interop Mode drop-down list. — Select McDATA Fabric 1.0 if the product is attached only to other McDATA directors or switches operating in McDATA Fabric 1.0 mode.
  • Page 85 Maintenence Analysis Procedures A loopback (wrap) plug is connected to the port with no diagnostic running. Remove the plug from the port receptacle. If directed by the customer, connect a fiber-optic jumper cable attaching a device to the product. • If the port is operational with no device attached, both LEDs adjacent to the port extinguish and the port state is No Light.
  • Page 86 At the EFCM Basic Edition interface, ensure switch binding is enabled, the connection policy is compatible, and switch membership lists are compatible for both elements. Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. Was the maintenance action successful? ↓...

  • Page 87: Inactive Port Reasons And Actions

    (CHAP) sequence to ensure device access to the product. Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. Was the maintenance action successful? ↓...
  • Page 88 When event code 514 is indicated, ensure a replacement transceiver and switch are available. Was the maintenance action successful? ↓ The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-24...
  • Page 89 Maintenence Analysis Procedures As indicated by event code 507, a port failed a loopback test. Reset the failed port. a. At the EFCM Basic Edition interface: 1. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. 2.
  • Page 90 Inspect and verify operation of the attached device. b. Repair the attached device if a failure is indicated. c. Monitor port operation for approximately five minutes. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-26...

  • Page 91: Map 0600: Fabric Or Isl Problem Analysis

    Maintenence Analysis Procedures Was the maintenance action successful? ↓ The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. MAP 0600: Fabric or ISL Problem Analysis This MAP describes fault isolation for fabric, interswitch link (ISL), fenced E_Port, and segmented E_Port problems.
  • Page 92 Advise the customer of the problem and reconfigure the fabric so the path between any two fabric elements does not traverse more than three hops. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-28...
  • Page 93 Maintenence Analysis Procedures Was the maintenance action successful? ↓ The fabric, ISL, and product are operational. Exit MAP. Contact the next level of support. Exit MAP. As indicated by event code 063, Fabric Controller software detected a fabric element with more than the allowed number of ISLs. Fibre Channel frames may be lost or directed in loops because of potential fabric routing problems.

  • Page 94: E_Port Segmentation Reasons And Actions

    Set both products online. Refer to Set Online State. Was the maintenance action successful? ↓ The fabric, ISL, and product are operational. Exit MAP. Contact the next level of support. Exit MAP. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-30...
  • Page 95 Maintenence Analysis Procedures An E_Port segmented because two fabric elements had duplicate domain IDs. a. Determine the desired domain ID (1 through 31 inclusive) for each product. b. Inform the customer both products will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline.
  • Page 96 At the EFCM Basic Edition interface, inspect names in the active zone set to determine the incompatible zone name, then modify the name as directed by the customer. Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions.
  • Page 97 Maintenence Analysis Procedures d. At the Switch Priority field, select Principal, Never Principal, or Default, then click OK or Activate. The switch priority value designates the fabric’s principal switch, which is assigned a priority of 1 and controls the allocation and distribution of domain IDs for all fabric elements (including itself).

  • Page 98: Port Fence Codes And Actions

    ISL with frames (hot I/O). These link-level problems are typically associated with legacy devices, arbitrated loop devices, or magnetic tape drives. Perform one of the following: McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-34...
  • Page 99 (SANtegrity binding or SANtegrity authentication failures). a. At the EFCM Basic Edition interface change binding membership lists or authentication parameters as directed by the customer. Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. b. Unblock the port. Refer to Block or Unblock a Port.

  • Page 100: Fabric Merge Failure Reasons And Actions

    Bytes 8 - 11 Merge Failure Reason Action Invalid data length. Go to step Invalid zone set format. Go to step Invalid data. Go to step Cannot merge. Go to step McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-36...
  • Page 101 Maintenence Analysis Procedures Fabric Merge Failure Reasons and Actions (Continued) Table 3-14 Bytes 8 - 11 Merge Failure Reason Action Retry limit reached. Go to step Invalid response length. Go to step Invalid response code. Go to step A zone merge process failed during ISL initialization. The following list explains the reason: •...
  • Page 102 Record the error code. Perform a data collection and contact the next level of support. Refer Collect Maintenance Data. Report the event code, associated failure reason, and supplementary error code. Exit MAP. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 3-38...

  • Page 103: Chapter 4 Repair Information

    Repair Information This chapter describes repair-related procedures for the Sphereon 4300 Fabric Switch. The procedures are performed at the switch or a browser-capable PC communicating with the product-resident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface. The chapter describes: • Procedural notes.

  • Page 104: Power On Switch

    4. After successful POST completion, the PWR LED remains illuminated and all amber LEDs extinguish. 5. If a POST error occurs, go to MAP 0000: Start MAP to isolate the problem. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 105: Power Off Switch

    Repair Information Power Off Switch To power off the switch: 1. Inform the customer the switch is to be powered off. Ensure the system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline. For instructions, refer to Set Online State.

  • Page 106: Iml

    The following tools (supplied by service personnel) are required: • ESD grounding cable and wrist strap. • Fiber-optic cleaning kit with: — Oil-free compressed air or HFC-134a aerosol duster. — Alcohol-soaked cleaning pads. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 107 Repair Information CAUTION Wear eye protection when using an aerosol duster. To clean fiber-optic components: 1. Optical transceivers are ESD-sensitive. Ensure an ESD grounding cable is connected to the product chassis and your wrist. 2. Disconnect the fiber-optic cable from the optical transceiver as directed by a customer representative or service procedural step.

  • Page 108: Download Firmware From The Filecenter

    Internet access. This server can be the PC communicating with the EFCM Basic Edition interface. To download a firmware version: 1. At the server with Internet access, open the McDATA home page (http://mcdata.com). Select File Center from the Support menu. The...
  • Page 109 Repair Information 4. Select (click) Documents at the top of the page. The Search / New Documents / By Category page displays. 5. Select (highlight) the desired option (firmware) from the list box and click Search. The Documents Match page displays with a list of firmware available for download.

  • Page 110: Port Led Diagnostics

    Port is inactive. Reason appears at Port List View or Port Properties dialog box. None Optical transceiver not installed in the port. Installed Yellow Triangle Port is receiving the not operational sequence (NOS) from Operational attached device. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 111: Repair Procedures - Efcm Basic Edition

    Repair Information Port Operational States (Continued) Table 4-1 Port Blue/Green Amber Alert Description State Symbol Port Failure Red and Yellow Port failed and requires service. Blinking Diamond Segmented Yellow Triangle E_Port segmented, preventing connected switches from E_Port forming a fabric. Reason appears as supplementary data in the Event Log.
  • Page 112 • Receive Port - Target port number (decimal) receiving Fibre Channel traffic after the re-route. • Target Domain - Target device domain ID (decimal) receiving Fibre Channel traffic after the re-route. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-10...
  • Page 113 Repair Information • Old Exit Port - Port number (decimal) transmitting Fibre Channel traffic before the re-route. • New Exit Port - Port number (decimal) transmitting Fibre Channel traffic after the re-route. Fabric Log The Fabric Log records the time and nature of changes made to a multiswitch fabric.

  • Page 114: Perform Port Diagnostics

    • Name - Port name of 24 alphanumeric characters or less. The name typically characterizes the device or fabric element to which the port is attached. • Block Configuration - Indicates if a port is blocked or unblocked. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-12...
  • Page 115 Repair Information • Operational State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing). • Type - Configured port type. Settings are: — Generic mixed port (GX_Port). This setting also configures a port as a generic loop port (GL_Port).
  • Page 116 • Transceiver - Type of port transceiver (Shortwave Laser, Longwave Laser, Long Distance Laser, Unknown, or None). • Distance Capability - Port transmission distance (Short, Intermediate, Long, Very Long, or Unknown). McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-14...
  • Page 117 Repair Information • Media - Type of optical cable used (Singlemode, multimode 50-micron, multimode 62.5-micron, or Unknown). • Speed - Operating speed (Unknown, 1 Gbps, or 2 Gbps). Performance View The EFCM Basic Edition interface provides access to port statistics information through the Performance View.

  • Page 118: Diagnostics View

    Test Incomplete in the message area of the view. 7. Reset the tested port: a. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-16...
  • Page 119 Repair Information b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled. c. Click OK. The port resets. 8. Inform the customer the test is complete and the attached device can be set online.

  • Page 120: Collect Maintenance Data

    To collect maintenance data: 1. At the EFCM Basic Edition interface, select System Files from the Maintenance menu at any view. The System Files View displays (Figure 4-5). System Files View Figure 4-5 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-18...

  • Page 121: Set Online State

    Repair Information 2. Right-click the Data Collection link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box displays. 3. Insert a blank diskette in the floppy drive of the PC communicating with the EFCM Basic Edition interface.

  • Page 122: Block Or Unblock A Port

    OLS. To block or unblock a port: 1. At the EFCM Basic Edition interface, select Ports and Basic Info from the Configure menu at any view. The Basic Information View displays (Figure 4-7). McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-20...

  • Page 123: Upgrade Firmware

    Repair Information Basic Information View Figure 4-7 2. Perform one of the following: — Click the check box for the selected port in the Blocked column to block the port (default is unblocked). A check mark in the box indicates the port is blocked. —...

  • Page 124: Firmware Upgrade View

    To download a firmware version: 1. At the EFCM Basic Edition interface, select Firmware Upgrade from the Maintenance menu at any view. The Firmware Upgrade View displays (Figure 4-8). Firmware Upgrade View Figure 4-8 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-22...

  • Page 125: Manage Configuration Data

    Repair Information 2. At the Download Firmware file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 3. Click Send and Load Firmware. A message box displays, indicating any browser operation will terminate the firmware download. 4.

  • Page 126: Backup Configuration View

    2. Set the switch offline. For instructions, refer to Set Online State. 3. Select Restore Configuration from the Maintenance menu at any view. The Restore Configuration View displays (Figure 4-10). McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-24...

  • Page 127: Restore Configuration View

    Repair Information Restore Configuration View Figure 4-10 4. At the Download Configuration file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 5. Click Send and Load Configuration. A message box displays, indicating any browser operation will terminate the configuration download.
  • Page 128 NOTE: The default user name is Administrator and the default password is password. The user name and password are case-sensitive. c. Click OK. The EFCM Basic Edition interface opens and the procedure is complete. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual 4-26...

  • Page 129: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter describes field-replaceable unit (FRU) removal and replacement procedures (RRPs) for the Sphereon 4300 Fabric Switch. The chapter also provides procedural notes, electrostatic discharge (ESD) precautions, and list of FRUs. Procedural Notes Observe the following procedural notes: 1.

  • Page 130: Esd Procedures

    (yes or no) for the FRU, and references the RRP page number. Refer to Chapter Illustrated Parts Breakdown for FRU locations and part numbers. Table 5-1 Concurrent FRU Concurrent FRU ESD Requirement Page Small form factor pluggable optical transceiver McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 131: Rrp 1: Sfp Optical Transceiver

    Removal and Replacement Procedures RRP 1: SFP Optical Transceiver Use the following procedures to remove or replace a small form factor pluggable (SFP) optical transceiver. A list of required tools is provided. Tools Required The following tools are required: • Door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet).

  • Page 132: Sfp Optical Transceiver Removal And Replacement

    2. Remove the replacement transceiver from its packaging. 3. Insert the transceiver into the port receptacle, then engage the locking mechanism by rotating the wire bale up or down 90 degrees as shown in Figure 5-1. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 133: Clean Fiber-Optic Components

    Removal and Replacement Procedures 4. Perform an external loopback test. Refer to External Loopback Test for instructions. If the test fails, go to MAP 0000: Start MAP isolate the problem. 5. Reconnect the fiber-optic jumper cable: a. Remove the protective cap from the cable connector and the protective plug from the port optical transceiver.
  • Page 134 Removal and Replacement Procedures McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 135: Illustrated Parts Breakdown

    Miscellaneous parts. • Power cords and receptacles. Exploded-view illustrations portray the switch disassembly sequence for clarity. Illustrated FRUs are numerically keyed to associated tabular parts lists. The parts lists also include McDATA part numbers, descriptions, and quantities. Illustrated Parts Breakdown...

  • Page 136: Front-Accessible Frus

    0 to 12 (1.0625/2.1250 Gbps), digital diagnostic, 10 km 803-000076-313 Transceiver, optical, SFP, 1310 nm, 3.3 volt, LC connector, dual-rate 0 to 12 (1.0625/2.1250 Gbps), digital diagnostic, 20 and 35 km McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 137: Miscellaneous Parts

    Illustrated Parts Breakdown Miscellaneous Parts Figure 6-2 illustrates miscellaneous parts. Table 6-2 is the associated parts list. The table includes reference numbers to Figure 6-2, part numbers, descriptions, and quantities. Miscellaneous Parts Figure 6-2 Miscellaneous Parts List Table 6-2 Ref. Part Number Description Qty.

  • Page 138: Power Cords And Receptacles

    Table 6-3 is the associated parts list. The table includes reference numbers to Figure 6-3, feature numbers, and descriptions. Power Cords and Receptacles Figure 6-3 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 139: Power Cord And Receptacle List

    Illustrated Parts Breakdown Power Cord and Receptacle List Table 6-3 Ref. Part Number Description Feature 806-000001-000 Power cord, AC, North America 1010 NEMA 5-15P straight, 125 volts, 10 amps, 3.0 meters Receptacle: NEMA 5-15R 806-000004-001 Power cord, AC, United Kingdom 1012 BS 1363 right angle, 250 volts, 10 amps, 2.8 meters Receptacle: BS 1363...
  • Page 140 JIS 8303 straight, 125 volts, 12 amps, 2.5 meters Receptacle: NEMA 5-15R Note: The power cord shipped is specifically intended for use with the associated product and cannot be used with any other electrical products. McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 141: Event Code Tables

    Event Code Tables An event is a state change, problem detection, or problem correction that requires attention or should be reported to service personnel. An event usually indicates an operational state transition, but may also indicate an impending state change (threshold violation) or provide information only.

  • Page 142: System Events (000 Through 199

    Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 143 Event Code Tables Event Code: 021 Message: Name Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Name Server database failed CRC validation. All fabric service databases initialize to an empty state, resulting in implicit fabric logout of all attached devices. Action: Perform a data collection and return the CD to support personnel.
  • Page 144 Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 145 Event Code Tables Event Code: 062 Message: Maximum interswitch hop count exceeded. Severity: Informational. Explanation: Fabric controller software detected a path to a director or switch that traverses more than seven interswitch links (hops). This may result in Fibre Channel frames persisting in the fabric longer than timeout values allow. Action: Reconfigure the fabric so the path between any two switches traverses seven or less ISLs.
  • Page 146 Severity: Informational. Explanation: Fabric controller software detected an exchange switch support (ESS) response from the indicated domain ID was not received after the maximum attempts. The event is reported only in McDATA interop mode. Action: No action required. Event Data: Byte 0 = domain ID of the director or switch not receiving an ESS response.
  • Page 147 Event Code Tables Event Code: 070 Message: E_Port is segmented. Severity: Informational. Explanation: An E_Port recognized an incompatibility with the attached director or switch, preventing fabric participation. A segmented port does not transmit Class 2 or Class 3 traffic, but transmits Class F traffic. Refer to event data for segmentation reason.
  • Page 148 Check the status of the attached director or switch. If the condition persists, perform a data collection and return the CD to support personnel. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 149 Event Code Tables Event Code: 072 Message: E_Port connected to unsupported switch. Severity: Informational. Explanation: The switch is attached (through an ISL) to an incompatible director or switch. Action: Disconnect the ISL. Event Data: No supplementary data included. Distribution: Product Management Server Host EFCM Basic...
  • Page 150 The first byte of event data (byte 0) specifies the E_Port number. The fifth byte (byte 4) specifies the original segmentation reason as described in event code 070. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-10...
  • Page 151 Event Code Tables Event Code: 080 Message: Unauthorized worldwide name. Severity: Informational. Explanation: The WWN of the connected device or fabric element is not authorized for the port number. Action: Change the port binding definition or connect the proper device or fabric element to the indicated port. Event Data: Byte 0 = Port number reporting the unauthorized connection.
  • Page 152 Change the port type to E_Port. 7 = Non-McDATA switch at other end - The attached fabric element is not a McDATA product. Set the switch operating mode to Open Fabric 1.0 if connected to an open-fabric compliant product manufactured by a different vendor.
  • Page 153 11 = Fabric mode mismatch - Based on the ELP revision level, a connection was not allowed because a McDATA switch in legacy mode is attached to a McDATA switch in Open Fabric mode, or a McDATA switch in Open Fabric mode is attached to an OEM switch at an incorrect ELP revision level. Update the fabric mode for one switch using the Interop Mode drop-down list at the Configure Fabric Parameters dialog box.
  • Page 154 9 = ISL fencing - The E_Port (ISL) was fenced after the port exceeded a threshold value. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-14...
  • Page 155 Event Code Tables Event Code: 083 Message: Port set to inactive state. Severity: Informational. Explanation: A hardware or software problem prevented the port from coming online and set the port to an inactive state. Refer to event data for the inactive reason Action: Action depends on inactive reason specified.
  • Page 156 Reduce the size of the zone set to conform to the limit specified, then retry the activation command. Event Data: No supplementary data included. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-16...
  • Page 157 Event Code Tables Event Code: 140 Message: Congestion detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
  • Page 158 Event Data: Byte 0 = Port number reporting low BB_Credit relieved. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-18...
  • Page 159 Event Code Tables Event Code: 150 Message: Fabric merge failure. Severity: Informational. Explanation: During ISL initialization, the fabric merge process failed. The fabric binding membership lists do not match, an incompatible zone set was detected, there is a problem with exchanging zoning parameters, or the zone set merge failed.
  • Page 160 Bytes 28 - 31 = Error code received from the managed switch. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-20...

  • Page 161: Fan Events (300 Through 399

    Event Code Tables Fan Events (300 through 399) Event Code: 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan failed or is rotating at insufficient angular velocity. Action: Replace the switch. Event Data: The first byte of event data (byte 0) specifies the failed fan number. Distribution: Product Management Server...
  • Page 162 The first byte of event data (byte 0) specifies the recovered fan number. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-22...
  • Page 163 Event Code Tables Event Code: 311 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Two cooling fans recovered. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s). Distribution: Product Management Server Host EFCM Basic System...
  • Page 164 No immediate action required. Monitor cooling fan operation or additional event codes indicating a fan failure. Event Data: No supplementary data included. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-24...

  • Page 165: Ctp Card Events (400 Through 499

    Event Code Tables CTP Card Events (400 through 499) Event Code: 400 Message: Power-up diagnostics failure. Severity: Major. Explanation: Power-on self tests (POSTs) detected a failed FRU as indicated by the event data. Action: If a CTP card, fan, or power supply failure is indicated, replace the switch. Perform a data collection and return the CD to support personnel.
  • Page 166 01 = interrupt servicing blocked for more than approximately one second. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-26...
  • Page 167 Event Code Tables Event Code: 421 Message: Firmware download complete. Severity: Informational. Explanation: A new firmware version was downloaded from the management server or EFCM Basic interface. Event data contains the ASCII firmware version in hexadecimal format xx.yy.zz.bbbb. Action: No action required. Event Data: Bytes 0 and 1 = release level (xx).
  • Page 168 Byte 1 = LAN error subtype (internally defined). Byte 2 = LAN fault identifier (internally defined). Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-28...
  • Page 169 Event Code Tables Event Code: 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 - 7 = elapsed millisecond tick count.
  • Page 170 03 = SANtegrity authentication, 05 = hardware trunking, 06 = SANtegrity binding, 07 = open trunking. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-30...

  • Page 171: Port Events (500 Through 599

    Event Code Tables Port Events (500 through 599) Event Code: 506 Message: Fibre Channel port failure. Severity: Major. Explanation: A Fibre channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Perform a a data collection and return the CD to support personnel.
  • Page 172 Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 - 11 = optic serial number. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-32...
  • Page 173 Event Code Tables Event Code: 512 Message: Optical transceiver nonfatal error. Severity: Minor. Explanation: Switch firmware detected an optical transceiver non-fatal error. Action: Replace the failed transceiver with a functional transceiver of the same type. Event Data: Byte 0 = port number. Byte 1 = engineering reason code.
  • Page 174 01 = TX temperature, 02 = TX supply voltage, 03 = TX bias current, 04 = TX power, 05 = RX power. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-34...
  • Page 175 Event Code Tables Event Code: 516 Message: Optical digital diagnostics alarm threshold exceeded. Severity: Minor. Explanation: An optical transceiver digital diagnostics alarm threshold was exceeded. Additional event code 516 events are recorded if the problem persists. Action: Replace the transceiver. Event Data: Byte 0 = port number.
  • Page 176 Switch firmware reinitializes the arbitrated loop. No action required. Event Data: Byte 0 = port number. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-36...
  • Page 177 Event Code Tables Event Code: 581 Message: Implicit incident. Severity: Major. Explanation: An attached server recognized a condition caused by an event that occurred at the server. The event caused an implicit Fibre Channel link incident. Action: A link incident record (LIR) is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
  • Page 178 Refer to the T11/99-017v0 document for the specific link incident record format. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-38...
  • Page 179 Event Code Tables Event Code: 585 Message: Primitive sequence timeout. Severity: Major. Explanation: An attached server recognized either a link reset (LR) protocol timeout or a timeout while waiting for the appropriate response (while in a NOS receive state and after NOS was not longer recognized). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 180: Thermal Sensor Events (800 Through 899

    Perform a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: No supplementary data included. Distribution: Product Management Server Host EFCM Basic System Event Log E-Mail Call-Home Sense Info Link Incident Event Log Error LED McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-40...
  • Page 181 Event Code Tables Event Code: 812 Message: CTP card shutdown due to thermal violations. Severity: Major. Explanation: The CTP card failed due to excessive thermal violations. This event follows an event code 811. Action: Perform a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch.
  • Page 182 Event Code Tables McDATA Sphereon 4300 Fabric Switch Installation and Service Manual A-42...

  • Page 183: Index

    Index new Zealand C-Tick Mark Russian GOST Certification xviii AC power receptacle, location UL Certification attention statements xviii configuration file back up 4-24 restore 4-24 back up switch configuration file 4-24 configure BB_Credit basic port information 2-14 configure 2-15 fabric parameters 2-11 description 2-15...
  • Page 184 MAP 0200 - POST failure analysis 3-10 command line interface 2-17 MAP 0300 - Loss of browser PC host control 2-18 communication 3-11 SSL encryption MAP 0400 - FRU failure analysis 3-14 software 2-19 2-19 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

  • Page 185: Fiber-Optic Protective Plug

    2-26 description 2-20 Task 7 - Connect product to a fabric element FRU removal (optional) 2-27 SFP transceiver Task 8 - Register with the McDATA file tools required center 2-28 FRU replacement internal loopback test 4-15 SFP transceiver interop mode...

  • Page 186: Loopback Plug

    (500 - 599) A-31 description LED diagnostics location SFP transceivers manage configuration data 4-23 status LEDs power cords description network information (configure switch) 2-12, illustrated parts breakdown 2-23 power requirements McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...
  • Page 187 Index power supply manage configuration data 4-23 description obtain log information fault isolation overview status LED port LED diagnostics power-off procedure power-off procedure power-on procedure power-on procedure precautions set online state 4-19 upgrade firmware 4-21 general rerouting delay 2-10 preferred domain ID 2-10 reset preferred path...
  • Page 188 (set switch time) tools and test equipment FRU removal and replacement supplied by service personnel 1-11 supplied with product 1-10 trademarks xiii unblock port 4-20 user name (default EFCM Basic Edition) McDATA Sphereon 4300 Fabric Switch Installation and Service Manual...

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