1. Manuals
  2. Brands
  3. Panasonic Manuals
  4. Camera Accessories
  5. BB-HGW700A - Network Camera Router
  6. Installation & troubleshooting manual

Panasonic BB-HGW700A Installation & Troubleshooting Manual

Network camera management system
Hide thumbs Also See for BB-HGW700A:
Table of Contents

Advertisement

Quick Links

Download this manual
Installation/Troubleshooting
Network Camera Management System
BB-HGW700A
Model No.
1 Before Using ........................................................... 3
1.1 Important Safety Instructions ...............................................3
1.1.1 FCC and Other Information ............................................................. 4
1.1.2 Security Cautions ............................................................................ 6
1.1.3 Open Source Software .................................................................... 6
2 Installation .............................................................. 7
2.1 From Start to Finish..............................................................7
2.2 Check the Accessories.........................................................8
2.3 Connect This Product...........................................................9
2.4 Set Up the PC ....................................................................10
2.6 Connect a Network Camera ...............................................23
3 Troubleshooting ................................................... 26

Advertisement

Table of Contents
loading

Related Manuals for Panasonic BB-HGW700A

Summary of Contents for Panasonic BB-HGW700A

  • Page 1: Table Of Contents

    Installation/Troubleshooting Network Camera Management System BB-HGW700A Model No. 1 Before Using ............3 1.1 Important Safety Instructions ..........3 1.1.1 FCC and Other Information ............. 4 1.1.2 Security Cautions ................6 1.1.3 Open Source Software ..............6 2 Installation .............. 7 2.1 From Start to Finish..............7 2.2 Check the Accessories............8 2.3 Connect This Product............9...
  • Page 2 Installation/Troubleshooting Introduction How to Use This Documentation This product includes the following two manual types. • Installation/Troubleshooting (this manual) Installation/Troubleshooting provides an explanation of included accessories, a guide to initial setup and troubleshooting tips. • Operating Instructions (included on the CD-ROM) Operating Instructions provides a detailed explanation of the operations, settings and functions of this product.

  • Page 3: Before Using

    The AC cord is used as the main disconnect device, ensure that the AC outlet is located/installed near the product and is easily accessible. Use only the included Panasonic AC adaptor and AC cord. The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

  • Page 4: Fcc And Other Information

    When you leave the product unused for a long period of time, unplug the AC cord plug from the outlet. • If there is any trouble — consult an authorized Panasonic Factory Service Center. FCC RF Exposure Warning: •...
  • Page 5 (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: Panasonic Corporation of North America One Panasonic Way Secaucus, NJ 07094 Tel No: 1-800-211-PANA (7262) No responsibility will be taken by our company with respect to consequences resulting from the use and/or the damage of the Network Camera Management System.

  • Page 6: Security Cautions

    This information should not be made available to any third parties outside the user group. • When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default. •...

  • Page 7: Installation

    Installation/Troubleshooting Installation From Start to Finish Check the Accessories Connect This Product Set Up the PC Register an ISP and Connect to the Internet Connect a Network Camera Use This Product Notes • Steps 1 to 5 are explained in this manual. •...

  • Page 8: Check The Accessories

    Installation/Troubleshooting Check the Accessories Main Unit and Included Accessories The following items are provided with this product. Additional pieces can be ordered by calling 1-800- 332-5368. Main unit ......1 pc. AC adaptor..... 1 pc. AC cord ......1 pc. (Cord length: approx. 3 m (9.8 (Cord length: approx.

  • Page 9: Connect This Product

    Installation/Troubleshooting Connect This Product To the outlet AC cord AC adaptor (included) (included) Internet Modem Raise the antenna. Connect the modem to this product's WAN jack. Connect the PC to this product's LAN jack. Insert the AC adaptor cord into the DC IN jack of this product. Insert the AC cord into the AC adaptor socket and the plug into an outlet.

  • Page 10: Set Up The Pc

    Installation/Troubleshooting Set Up the PC ® Using Windows It is necessary to log in as the administrator to change the settings on Windows XP. From the Start menu, select My Computer, My Network Places and then View network connections. Right-click the Local Area Connection icon and select Properties.

  • Page 11: Using Windows 2000

    Installation/Troubleshooting Using Windows 2000 It is necessary to log in as the administrator to change the settings on Windows 2000. Right-click the My Network Places icon and select Properties. Right-click the Local Area Connection icon and select Properties. Select Internet Protocol (TCP/IP) and click [Properties].
  • Page 12 Installation/Troubleshooting Using Windows Me/98SE From the Start menu, select Settings and click Control Panel. Double-click the Network icon. • If you cannot find the Network icon when using Windows Me/98SE, click Display All Control Panel Applications. Select a TCP/IP compatible with the LAN card, and click [Properties] in the Network dialog box.
  • Page 13 Installation/Troubleshooting Click the DNS Configuration tab, select Disable DNS, and click [OK]. Click [Yes] and restart the PC. [For assistance, please call: 1-800-272-7033]...

  • Page 14: Register An Isp And Connect To The Internet

    Installation/Troubleshooting Register an ISP and Connect to the Internet Start up the web browser. Enter "http://bbhgw.webpage:8080" into the web browser's address bar (the default port number is 8080). • The user name and password window is displayed. Enter New User Name, New Password, and Retype New Password and click [Save].
  • Page 15 Installation/Troubleshooting Click Setup. Setup Camera Portal Notes • In the default settings, it is possible to display the top page by entering "http://192.168.0.254:8080" into the web browser's address bar. • When accessing Setup from the top page, an authentication window is displayed (after starting the web browser, first time only).
  • Page 16 Installation/Troubleshooting Register an ISP The ISP registration page allows you to register new ISPs for this product, edit them, and delete them. Internet connection methods vary according to the ISP. Select a connection method referring to the ISP's setup information. Consult with your contracted ISP about which connection type to use, or about your service or contract.

  • Page 17: Pppoe Connection

    Installation/Troubleshooting PPPoE Connection Follow the steps below to set up PPPoE connection. Private address 192.168.0.2 Modem Internet The ISP assigns an IP address by PPPoE connection. Private address 192.168.0.1 Select [ISP Registration]. Click [Register/Edit] on the ISP registration list. Select PPPoE. [For assistance, please call: 1-800-272-7033]...
  • Page 18 Installation/Troubleshooting Enter ISP Name. • Enter no more than 20 characters. In the example right, "abcde" has been entered. Enter User Name and Password, and if specified by the ISP, enter Service Name, Access Concentrator Name, DNS Server 1, 2, and/or Domain Name.
  • Page 19 Installation/Troubleshooting DHCP Connection (Internet Connection using a DHCP Server) Follow the steps below to set up DHCP connection, where an IP address is automatically allocated by the ISP. Private address 192.168.0.2 Modem Internet The ISP's DHCP Server assigns an IP address. Private address 192.168.0.1 Select [ISP Registration].
  • Page 20 Installation/Troubleshooting When setup is complete, click [Save and Go to Connection Mode]. • The connection mode page is displayed. Select the ISP entered in step 4. When setup is complete, click [Save]. • The entered information is saved. Note When saving, do not cut the power supply. If cut, saving might not be completed successfully. When [Restart] is displayed on the setup page, click it.
  • Page 21 Installation/Troubleshooting Static Connection (Internet Connection using a Static IP Address) It may be necessary, if you are instructed by the ISP, to enter the value of the IP address or gateway address into setup information. Private address 192.168.0.2 Modem Internet Static IP Address An IP address is set based on information from the ISP.
  • Page 22 Installation/Troubleshooting Enter ISP Name. • Enter no more than 20 characters. In the example right, "abcde" has been entered. Enter the IP Address, Subnet Mask, Gateway and DNS server 1, 2, and if specified by the ISP, enter the Domain Name. •...

  • Page 23: Connect A Network Camera

    Camera Automatic Setup If a Panasonic Network Camera (Customer-provided) is connected and the power turned on, this product automatically sets the IP address, subnet mask and other network settings. After this product is connected to the Internet, check that the camera is turned off and follow the steps above.
  • Page 24 Installation/Troubleshooting Check the connection. 1) To display the top page of this product start 1) Enter "http://bbhgw.webpage:8080". up the web browser, enter "http:// bbhgw.webpage:8080" into the address bar, and press [Enter]. • In standard settings, if you enter "http:/ /192.168.0.254:8080" into the web browser's address bar, the top page will be displayed.
  • Page 25 Installation/Troubleshooting • A blue unmarked window is displayed when the camera is outside operation time. If a blue unmarked window is displayed even when the camera is operating, click [Refresh Camera]. (A blue unmarked window may be displayed when authentication is being confirmed.) •...

  • Page 26: Troubleshooting

    Installation/Troubleshooting Troubleshooting Up-to-date support information can be found on the Panasonic Support Website (http:// panasonic.co.jp/pcc/products/en/netwkcam/). Please refer to it, along with this guide, when troubleshooting. Checking Connection Problem Cause and Remedy The modem is • Check that the modem and this product are connected.
  • Page 27 Installation/Troubleshooting Setup Pages Display Problem Cause and Remedy The Top Page or Setup • Dialog boxes may not be displayed immediately due to the state Page is not displayed. of the LAN. • Check that one of LAN1 - LAN4 or WIRELESS indicators are shining green.
  • Page 28 Installation/Troubleshooting Problem Cause and Remedy The Camera Portal or • Check that one of LAN1 - LAN4 or WIRELESS indicators are Setup Page is not shining green. Also, check if the LAN card or wireless LAN card displayed. is on. If not, check that the LAN is connected. •...

  • Page 29: Camera Setup

    Installation/Troubleshooting Camera Setup Problem Cause and Remedy The camera is not • Check that this product, the camera and the PC are all automatically connected. registered on the • If the camera's FACTORY DEFAULT RESET button is pressed Camera Portal page. while this product is starting up (the first 30 seconds after turning on the power), the camera may not be registered automatically.

  • Page 30: Wireless Setup

    Viewnetcam.com may not be registered. Register to Viewnetcam.com using the Link for Viewnetcam.com Service. Wireless Setup Problem Cause and Remedy After setting MAC • See the Panasonic Support Website (http://panasonic.co.jp/pcc/ Address Filtering, products/en/netwkcam/) for more details about setup. wireless connection does not work. Others Problem...
  • Page 31 Installation/Troubleshooting Problem Cause and Remedy The POWER indicator is • The firmware is damaged. Take the following steps to update the blinking green. firmware. (Connect this product and the PC using a wire connection. Firmware cannot be updated on a wireless connection.) When blinking quickly: 0.4 second intervals 1 Cut the power to this product.
  • Page 32 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. The information in this document is subject to change without notice.

Table of Contents