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Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range
is not level.
Cannot move appliance easily. Appliance
must be accessible
for service.
POSSIBLE
CAUSE/SOLUTION
Poor installation.
Place oven rack in center
of oven. Place a level on the oven rack. Adjust
leveling
legs at base of range
until the rack is level.
When
range
is level,
cooktop
may
appear
out of alignment
if countertop
is not level.
Weak,
unstable
floor.
Be sure floor
is level and can adequately
support
range.
Contact
a carpenter
to correct
sagging
or sloping
floor.
Kitchen
cabinet
misalignment
may make
range appear
to be unlevel.
Be sure
cabinets
are square
and have
sufficient
room
for range
clearance.
Cabinets
not square
or are built in too tight.
Contact
a cabinet
maker
to correct
the
problem.
Contact
builder
or installer
to make
appliance
accessible.
Carpeting
interferes
with
range.
Provide
sufficient
space
so range
can be lifted
over
carpet.
Gas line is hard-plumbed.
Have a flexible
C.S.A.
International
approved
metal appliance
connector
installed.
Surface
burners
do not light.
Surface
Control
knob
has not been
completely
turned
to LITE
Push in and turn the
Surface
Control
knob to LITE until burner
ignites
and then turn control
knob to desired
flame
size.
Surface
burner
flame
burns
halfwayaround.
Burner
ports are clogged.
With the burner
off, use a small-gauge
wire or needle
to clean
ports.
See
"Surface
Burners"
in the General
Care
& Cleaning
table
for additional
cleaning
instructions.
Range
power
cord
is disconnected
from outlet
(electric
ignition
models
only).
Be sure
cord
is securely
plugged
into the outlet.
Electrical
power
outage
(electric
ignition
models
only).
Burners
can be lit manually.
See
Setting
Surface
Controls.
Burner
ports
are clogged.
With the burner
off, clean
ports
by using
a small-gauge
wire
or needle.
Surface
burner
flame
is orange.
Moisture
is present
after cleaning.
Lightly
fan the flame and allow burner
to operate
until
flame
is full.
Dry the burners
thoroughly
following
instructions
in the General
Care
&
Cleaning
section.
Dust particles
in main
line. Allow the burner
to operate
a few minutes
until flame
turns
blue.
Oven
does
not operate.
Entire
appliance
does
not operate.
In coastal
areas,
a slightly
orange
flame
is unavoidable
due to salt air.
Be sure
the oven controls
are set correctly
for the desired
function.
See Setting
Oven
Controls
or Entire
Appliance
Does Not Operate
(see below).
Be sure
regulator
gas valve
is "ON".
See
installation
instructions.
Check
house
circuit
breakers.The
time of day must
be set in order to operate
the oven.
Oven
light
does
not work.
Make
sure
electrical
cord/plug
is plugged
tightly
into outlet
(electric
ignition
models
only).
Service
wiring
not complete.
Contact
your
dealer
or authorized
service
agent.
Electrical
power
outage
(electric
ignition
models
only).
Check
house
lights to be sure.
Call your
local
electric
company
for service.
Surface
burners
can be lit manually.
See
Setting
Surface
Controls.
Be sure
gas supply
is turned
on.
Burned-out
or loose bulb.
See Changing
the Oven
Light
(some
models)
to replace
or
tighten
the bulb.
20
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