Kenmore IntelliSoft 370 Series Owner's Manual page 80

CHECKLIST TO HELP YOU SAVE MONEY
If your water softener fails to work, make the following easy checks. Often, you will find what is wrong yourself and
you won't have to call and wait for service. If you do not find anything wrong, while making the checks, and your sof-
tener still does not work, call your Sears Service Department.
1. Also read ERROR CODE.
2. If an error code is not displayed, press and hold the SELECT1 button until the display changes. Then, press the
SELECT1 button again and hold until a flashing model code appears. For Model No. 625.383760 it must show
H 32. If any other number shows, the face plate computer is working on incorrect input and would probably be the
cause of the problem. To set the correct code, press either the UP or DOWN button. When correct model code
(H 32) shows, press SELECT1 to return a flashing 12:00 AM display. Reset the present time, hardness number,
etc.
PROBLEM CAUSE CORRECTION
No soft water No salt (or salt bridged) in the storage tank
Transformer unplugged at the watt outlet, or
power cable leads loose from the electronic
board, fuse blown, circuit breaker popped, or
circuit switched off.
Manual bypass valve(s) in bypass position
Add salt, see page 20, or break the salt bridge,
see page 29. Press REGENERATION button
and hold to start a regeneration, see page 22.
Check for loss of power due to any of these
and correct. With the power back on, look at
the time display and read PROGRAM MEMO-
RY, see page 25.
Dirty, plugged or damaged nozzle venturi
Valve drain hose plugged or restricted The drain hose must not have kinks, sharp
bends, or be raised too high above the soften-
er, see page 14.
Water hard sometimes Hardness number setting too low
Look at Fig. 18 & 19 on page 15. Move the
stem in a single valve to service. In a 3-valve
bypass, open the inlet and outlet valve, and be
sure to fully close the bypass valve.
Take apart and clean or replace damaged
parts, see page 30.
Using hot water when softener is regenerat-
ing
Increase in the grains of hardness in your
water supply
Brine tank flooded Restricted drain line Check for kinks, bends or obstructions, see
page 14.
Plugged or dirty nozzle & venturi Take apart and clean or replace damaged
parts, see page 30.
Valve rotor-disc & seals Check for scratches or grooves, replace if
needed.
Restricted drain line
Salty tasting water
immediately after
regeneration
Press and release the SELECT button until
HARDNESS shows in the display. Read the
hardness number in the display and be sure
the same grains per gallon number is shown
as on your water analysis report. See page 19
to reset. Press and release the SELECT button
until the present time shows in the display.
Avoid using hot water during this time because
the water heater refills with hard water, see
Automatic Bypass, page 28.
Ask your Sears retail store for a new water
analysis. Then make a new hardness number
setting, page 18.
Check for kinks, bends or obstructions, see
page 14.
32
Questions? Call The Kenmore Water Line 1-800-426-9345