“One-To-One” Consulting Service Card - Chery QQ3 User Manual

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"One-to-One" Consulting Service Card
Owner's name:
Dealer of Sale Service:
VIN No.
The following items shall be confirmed by the owner.
I. Confirmation of matters of concern when delivery (" √" for yes
and "×" for no)
□ Basic methods of application has been introduced, vehicle has
been inspected face to face when d elivery
□ Warranty service regulation has been clarified
□ Notices of driving have been clarified
□The significance of regular maintenance as well as maintenance
time/ mileage intervals has been clarified
□The significance of accepting maintenance /service in Chery
Authorized Service Station has been acknowledged.
□ "M aintenance M anual" and "Instruction M anual" have been
delivered, and reminded the owner to read carefully
□ Usage and function of Chery Company' s customer service hot
line have been acknow ledged
II. Introduction of "one-to-one" consulting service mode (" √" for
yes and"×" for no)
□Always contact your service consultant if the owner has any
problem or requirement, while not someone else
□The service consultant is the only person who is designated by
the service station to communicate with the owner
Date of P urchase:
M odel:
□ "one-to-one ": only one service consultant shoulders the
responsibility of one owner
□ If not satisfied, owner can select another service consultant
III. Introduction of service consultant's main work ( "√" for yes
and "×" for no)
□ Service and reception of repair and maintenance requirement □
Accept complaints
□ Regular maintenance reminding and return visit □Consulting and
solutions for repair/maintenance
□Regular
greeting return visit
reservation accepting
□ Service activities reminding and return visit □ Annual review
reminding/accepting
□Significant festivals greeting □M iscellaneous items handling of
owner's requirement
IV . Establishment of "one-to-one" consulting service relation
Bus iness card of service
consultant
Signature of owner / date:
Brief Introduction
□Repair/maintenance
Signature of service consultant/ date:
12

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