Troubleshooting Guide - Emerson Dora the Explorer DTE351 Owner's Manual

Check the following before requesting service:
SYMPTOM
POWER
No power. The AC power cord is not
Connected.
TV BROADCAST RECEPTION
TV station experiencing problems.
Poor or no picture. Picture control is not adjusted.
Possible local interference.
Antenna/CATV connector is not connected. Check CATV connection or VHF/UHF antenna.
TV station experiencing problems.
Picture wobbles or drifts.
Cable TV channel is scrambled.
Possible local interference.
CATV not connected.
No CATV reception. AIR/CATV option set to AIR.
Cable TV service interrupted.
No reception above ch13. AIR/CATV option set to AIR.
TV station experiencing problems.
MUTE button is pressed.
Poor or no sound.
Possible local interference.
Antenna/CATV connector is not connected. Check CATV connection or VHF/UHF antenna.
Volume is set to minimum.
TV station stopped broadcasting.
TV shuts off. Sleep Timer is set.
Home breaker has blown.
TV signal is weak.
Closed Captioning not TV station experiencing problems or
working.
program tuned is not closed captioned.
Closed Captioning not turned on.
REMOTE CONTROL
Distance is too far or too much
Remote control does light in the room.
not operate.
There is an obstacle in the path of the beam
or remote is not aimed at the sensor.
The batteries are weak or installed incorrectly. Replace the batteries or install correctly.
PARENTAL CONTROL (PC)
Parental Control setting is turned off.
PC protection not News or sports event being broadcast.
working properly.
Ratings not set.
TROUBLESHOOTING GUIDE (TV)
POSSIBLE CAUSE
36
POSSIBLE SOLUTION
Connect the AC power cord to
the AC outlet.
Try another channel.
Check picture control adjustments.
Check for source of reception disturbance.
Try another channel.
A Cable box needs to be used (if desired).
Check for source of reception disturbance.
Check all CATV connections.
Set AIR/CATV option to CATV.
Contact your Cable TV company.
Set AIR/CATV option to CATV.
Try another channel.
Press MUTE button again.
Check for source of reception disturbance.
Increase volume.
Tune to a new channel.
Set Sleep Timer to Off.
Check breaker.
Check CATV or VHF/UHF antenna connection.
Try another channel.
Turn Closed Captioning on.
Operate within 20 feet or reduce
the light in the room.
Clear the path of the beam and/or aim the
remote at the sensor.
Turn Parental Control setting on.
Parental Control does not work with news or
sporting events.
Set ratings as desired.