Page 1: User Guide
ThinkCentre User Guide Machine Types: 4466, 4471, 4474, 4477, 4480, 4485, 4496, 4498, 4503, 4512, 4514, 4518, 4554, 7005, 7023, 7033, 7035, 7072, 7079, and 7177...
Page 3 ThinkCentre User Guide Machine Types: 4466, 4471, 4474, 4477, 4480, 4485, 4496, 4498, 4503, 4512, 4514, 4518, 4554, 7005, 7023, 7033, 7035, 7072, 7079, and 7177...
Page 4 “Important safety information” on page vii and Appendix A “Notices” on page 117. Fourth Edition (June 2012) © Copyright Lenovo 2011, 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Page 5: Table Of Contents
Software overview ....Setting up the integrated Security Chip ..Software provided by Lenovo ..Setting the Security Chip ..
Page 6 ThinkVantage Productivity Center ..Smart performance choices ..Lenovo Welcome ... . Exiting from the Setup Utility program ..
Page 8 ThinkCentre User Guide...
Page 9: Important Safety Information
® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.
Page 10: Power Cords And Power Adapters
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...
Page 11: Plugs And Outlets
Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2011, 2012...
Page 12: Operating Environment
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...
Page 13: Laser Compliance Statement
Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011, 2012...
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Page 15: Chapter 1. Product Overview
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models.
Page 16 • Secure Managed Client (SMC) (some models) Some computers are clients for the SMC - Storage Array solution, which means they do not have internal hard disk drives and software provided by Lenovo. • Smart Performance Choice The Smart Performance Choice function enables your computer to run with better acoustic performance or better thermal performance.
Page 17 Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel) • One Ethernet connector • One DisplayPort connector • One VGA monitor connector •...
Page 18: Specifications
The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.
Page 19: Software Overview
Software overview This section describes the software provided by Lenovo on the computers that have an internal hard disk drive and an operating system from Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer.
Page 20: Product Recovery
• The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo. • If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1.
Page 21: Adobe Reader
Windows operating system. Note: If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features.
Page 22: Locating Connectors On The Rear Of Your Computer
Figure 1. Front connector locations Optical drive eject/close button USB connector (USB port 2) Power switch Microphone connector Hard disk drive activity indicator Headphone connector Power indicator USB connector (USB port 1) Locating connectors on the rear of your computer Figure 2 “Rear connector locations”...
Page 23 Figure 2. Rear connector locations Power cord connector PCI Express x1 card slot Serial port (Serial port 1) PCI card slots USB connectors (2) VGA monitor connector Optional serial port (serial port 2) DisplayPort connector Cable lock slots (2) USB connectors (USB port 3 to 8) Ethernet connector Microphone connector Integrated cable lock (Kingston lock) slot...
Page 24 Connector Description Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. Serial port Used to attach an external modem, a serial printer, or other devices that use a 9-pin serial port.
Page 25: Locating Components
Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer. To open the computer cover, see “Opening the computer cover” on page 30. Figure 3. Component locations Heat sink and fan assembly System fan assembly Power supply assembly Internal speaker (installed in some models)
Page 26: Locating Parts On The System Board
Locating parts on the system board Figure 4 “System board parts locations” on page 12 shows the locations of the parts on the system board. Figure 4. System board parts locations 4-pin power connector eSATA connector Microprocessor Power fan connector Microprocessor fan connector Front panel connector (for connecting power switch and LED indicators)
Page 27: Locating Internal Drives
Bay 3 - SATA hard disk drive bay (for installing a 3.5-inch hard disk drive or a 2.5-inch solid state drive) Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.
Page 28 The following is a sample of the machine type and model label. Figure 6. Machine type and model label ThinkCentre User Guide...
Page 29: Chapter 2. Using Your Computer
“Creating recovery media” on page 71. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...
Page 30: Using A Fingerprint Reader
To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, do one of the following: • On the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. • On the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage Fingerprint Software.
Page 31: Setting The Volume From The Desktop
Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. On some models, a fourth connector is provided for the attachment of unpowered stereo speakers (speakers that do not require an ac power source). The audio adapter provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software.
Page 32: Handling And Storing Cd And Dvd Media
If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
Page 33 For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 113. Chapter 2 Using your computer...
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Page 35: Chapter 3. You And Your Computer
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits: Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.
Page 36: Glare And Lighting
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.
Page 37: Register Your Computer With Lenovo
Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
Page 38 For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice ThinkCentre User Guide...
Page 39: Chapter 4. Security
Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2011, 2012...
Page 40: Attaching An Integrated Cable Lock
The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 7.
Page 41: Windows Passwords
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 80. You do not have to set any passwords to use your computer.
Page 42: Using And Understanding Firewalls
To configure the security chip, you need to download the latest version of the Client Security Solution program from the Lenovo Web site. To download the Client Security Solution program, go to http://www.lenovo.com/support. Then follow the instructions on the screen.
Page 43: Chapter 5. Installing Or Replacing Hardware
Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.
Page 44: Opening The Computer Cover
Opening the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. This section provides instructions on how to open the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover.
Page 45 3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer. Figure 9. Removing the front bezel Chapter 5 Installing or replacing hardware...
Page 46: Accessing The System Board Components And Drives
4. To reinstall the front bezel, align the other three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inward until it snaps into position. Figure 10. Reinstalling the front bezel What to do next: •...
Page 47: Installing Or Replacing A Pci Card
6. Pivot the optical drive bay upward to access the system board components and the cables. See “Replacing the optical drive” on page 52. Installing or replacing a PCI card Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii.
Page 48 b. If the card is held in place by a retaining latch, press the card retaining latch as shown to disengage the latch. Grasp the card and gently pull it out of the slot. 5. Remove the new PCI card from its static-protective package. 6.
Page 49: Installing Or Replacing A Memory Module
Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. This section provides instructions on how to install or replace a memory module. Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 32 GB system memory.
Page 50: Replacing The Battery
• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 14. Opening the retaining clips 10. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board.
Page 51: Replacing The Heat Sink And Fan Assembly
The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium battery notice”...
Page 52 This section provides instructions on how to replace the heat sink and fan assembly. CAUTION: The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To replace the heat sink and fan assembly, do the following: 1.
Page 53 a. You might have to gently twist the heat sink and fan assembly to free it from the microprocessor. b. When handling the heat sink and fan assembly, do not touch the thermal grease on the bottom of the heat sink and fan assembly. 6.
Page 54: Replacing The Power Supply Assembly
10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct.
Page 55 DANGER Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
Page 56 5. Remove the two screws that secure the heat sink fan duct, and then lift the heat sink fan duct out of the chassis. Figure 21. Removing the heat sink fan duct ThinkCentre User Guide...
Page 57 6. Pivot the optical drive upward and disconnect the power supply assembly cables from all drives and from power connectors on the system board. Figure 22. Power connectors on the system board Note: You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis.
Page 58 Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 24. Installing the power supply assembly 10.
Page 59: Replacing The Microprocessor
11. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct.
Page 60 3. Locate the system board and disconnect all cables connected to the system board. See “Locating parts on the system board” on page 12. 4. Remove the heat sink and fan assembly with the fan duct. See “Replacing the heat sink and fan assembly”...
Page 61 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.
Page 62: Installing The Solid State Drive
12. Reinstall the heat sink and fan assembly with the fan duct as shown. See “Replacing the heat sink and fan assembly” on page 37. Figure 29. Reinstalling the heat sink and fan assembly with the fan duct 13. Reconnect all cables that were disconnected from the system board. What to do next: •...
Page 63 1. Install the solid state drive into the storage converter. Then, install the 4 screws to secure the solid state drive to the storage converter. Figure 30. Installing the solid state drive into the storage converter 2. To install the solid state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin , pin , pin...
Page 64: Replacing The Hard Disk Drive
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 69. Replacing the hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii.
Page 65 5. Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis. 6. Flex the retaining clips as shown to remove the hard disk drive from the bracket. Figure 33.
Page 66: Replacing The Optical Drive
9. Insert the two retaining clips of the hard disk drive bracket into the corresponding holes in the side of the optical drive bay, and then pivot the hard disk drive and bracket downwards until the hard disk drive bracket snaps into position. Figure 34.
Page 67 5. Press the blue retaining clip to pivot the optical drive bay upward. Figure 35. Pivoting the optical drive bay 6. Disconnect the signal cable and the power cable from the rear of the optical drive. Chapter 5 Installing or replacing hardware...
Page 68 7. Press the optical drive lock and slide the optical drive out of the rear of the drive bay assembly. Figure 36. Removing the old optical drive 8. Install the optical drive retainer on the side of the new optical drive. Figure 37.
Page 69: Installing Or Replacing The Card Reader
9. Slide the new optical drive into the drive bay until it snaps into position. Figure 38. Installing a new optical drive 10. Connect the signal cable and the power cable to the rear of the optical drive. What to do next: •...
Page 70 4. Locate the card reader drive bay. See “Locating internal drives” on page 13. Note: You might have to remove the metal cover of the card reader drive bay. 5. Install the new card reader into the card reader bracket. Then install the two screws to secure the card reader to the bracket.
Page 71 7. Install the screw to secure the card reader bracket to the chassis. Figure 40. Installing the screw that secures the card reader 8. Pivot the optical drive bay upward and connect the card reader cable to one of the USB connectors on the system board.
Page 72: Replacing The Card Reader
Replacing the card reader To replace the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
Page 73 9. Install the card reader bracket to the chassis. Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis. Figure 43. Installing the card reader Chapter 5 Installing or replacing hardware...
Page 74: Replacing The System Fan Assembly
10. Install the screw to secure the card reader bracket to the chassis. Figure 44. Installing the screw that secures the card reader 11. Pivot the optical drive bay upward and reconnect the card reader cable to one of the USB connectors on the system board.
Page 75 5. Disconnect the system fan assembly cable from the system fan connector on the system board. See “Locating parts on the system board” on page 12. 6. The system fan assembly is attached to the chassis by four rubber mounts. Remove the system fan assembly by cutting the rubber mounts and lifting the system fan assembly out of the chassis.
Page 76: Replacing The Front Audio And Usb Assembly
8. Connect the new system fan assembly cable to the system fan connector on the system board. See “Locating parts on the system board” on page 12. 9. Reinstall the hard disk drive. See “Replacing the hard disk drive” on page 50. What to do next: •...
Page 77: Replacing The Internal Speaker
6. Remove the two screws that secure the front audio and USB assembly to its bracket. Then remove the failing front audio and USB assembly from the bracket. 7. Install a new front audio and USB assembly into the bracket and install the two screws to secure the front audio and USB assembly to the bracket.
Page 78 3. Remove the front bezel by releasing the three plastic tabs and pivoting the front bezel outward. Figure 48. Removing the front bezel 4. Locate the internal speaker. See “Locating components” on page 11. 5. Disconnect the internal speaker cable from the internal speaker connector on the system board. See “Locating parts on the system board”...
Page 79 6. Remove the screw that secures the cover presence switch (intrusion switch) and remove the cover presence switch from the chassis. Figure 49. Removing the cover presence switch Chapter 5 Installing or replacing hardware...
Page 80 7. Push the internal speaker outward through the hole to disengage it from the two metal tabs on the chassis. Then, slide the internal speaker to the right to remove it from the chassis. Figure 50. Removing the internal speaker 8.
Page 81 Figure 51. Installing the new internal speaker 9. Reconnect the internal speaker cable to the system board. See “Locating parts on the system board” on page 12. 10. Position the cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis.
Page 82: Replacing The Keyboard Or Mouse
11. Install the screw to secure the cover presence switch to the chassis. Figure 52. Reinstalling the cover presence switch 12. To reinstall the front bezel, align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position.
Page 83: Completing The Parts Replacement
8. To update your configuration, see Chapter 7 “Using the Setup Utility program” on page 79. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
Page 84 ThinkCentre User Guide...
Page 85: Chapter 6. Recovery Information
Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.
Page 86: Using Recovery Media
“creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
Page 87: Performing A Recovery Operation
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 88: Creating And Using A Rescue Medium
• To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 89: Using A Rescue Medium
Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.
Page 90: Reinstalling Software Programs
• To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.
Page 91: Reinstalling Device Drivers
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.
Page 92 ThinkCentre User Guide...
Page 93: Chapter 7. Using The Setup Utility Program
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. © Copyright Lenovo 2011, 2012...
Page 94: Password Considerations
Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: •...
Page 95: Erasing Lost Or Forgotten Passwords (Clearing Cmos)
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 80. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1.
Page 96: Selecting A Startup Device
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.
Page 97: Smart Performance Choices
• Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1.
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Page 99: Chapter 8. Updating System Programs
Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.
Page 100: Updating (Flashing) The Bios From Your Operating System
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.
Page 101: Chapter 9. Preventing Problems
Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.
Page 102: Cleaning And Maintenance
The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.
Page 103: Cleaning Your Computer
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.
Page 104: Good Maintenance Practices
A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
Page 105 3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.
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Page 107: Chapter 10. Troubleshooting And Diagnostics
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...
Page 108: Troubleshooting Procedure
See Chapter 11 “Getting information, help, and service” on page 113 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 113 for more information.
Page 109: Troubleshooting
8. If none of these actions solve the problem, seek technical assistance. See Chapter 11 “Getting information, help, and service” on page 113 for more information. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1.
Page 110 • Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Mute settings are not checked and none of the volume settings is set too low. • Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, verify that the volume is not set too low.
Page 111: Cd Problems
CD problems Select your symptom from the following list: • “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 97 • “A CD or DVD does not work” on page 97 •...
Page 112 • “Black screen instead of DVD video” on page 98 • “DVD movie will not play” on page 98 • “No audio or intermittent audio while playing DVD movie” on page 98 • “Playback is very slow or choppy” on page 98 •...
Page 113: Intermittent Problems
• Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 111 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service”...
Page 114 • If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.
Page 115: Monitor Problems
• Scraping the surface of the reader with your nail or anything hard. • Using or touching the reader with a dirty finger. • The surface of your finger is very different from when you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work.
Page 116 The monitor works when you turn on the computer, but goes blank when you start some application programs Symptom: The monitor works when you turn on the computer, but goes blank when you start some application programs. Actions: • Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer.
Page 117: Networking Problems
3. Turn on the monitor. If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 113 for details. Networking problems The following are the most common networking problems. Select your networking problem from the following list: •...
Page 118: A Wireless Lan Problem
If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.
Page 119: Option Problems
Windows Vista operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...
Page 120: Performance And Lockup Problems
An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.
Page 121 To check the amount of free space on the Windows Vista operating system and the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. Actions to free up disk space: •...
Page 122: Insufficient Memory
– 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7.
Page 123: Printer Problems
Printer problems Symptom: The printer does not work. Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer.
Page 124: Usb Problems
Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web. Software does not work as expected Symptom: Software does not work as expected. Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program.
Page 125: Diagnostic Programs
3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
Page 126: Pc-Doctor For Dos
Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information. • To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen.
Page 127: Chapter 11. Getting Information, Help, And Service
The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer. Note: The Lenovo Welcome program is only available on computers that have an internal hard disk drive and software provided by Lenovo.
Page 128: Safety And Warranty
Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: •...
Page 129: Calling For Service
Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 111. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...
Page 130: Purchasing Additional Services
Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
Page 131: Appendix A. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 132: Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 133: Appendix B. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 134 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre User Guide...
Page 135: Additional Regulatory Information
Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.
Page 136 ThinkCentre User Guide...
Page 137: Appendix C. Weee And Recycling Information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...
Page 138: Recycling Information For Brazil
If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.
Page 139: Battery Recycling Information For The European Union
Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling information...
Page 140 ThinkCentre User Guide...
Page 141: Appendix D. Restriction Of Hazardous Substances Directive (Rohs)
(RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS © Copyright Lenovo 2011, 2012...
Page 142: India Rohs
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre User Guide...
Page 143: Index
Input/Output (I/O) features DisplayPort connector installing documentation, using solid state drive drivers, device installing options drives memory module © Copyright Lenovo 2011, 2012...
Page 144 ThinkVantage programs, updating system purchasing additional services keyboard connector keyboard, replacing rear connectors recovering from a POST/BIOS update failure Lenovo Solution Center software Lenovo ThinkVantage Toolbox recovery Lenovo ThinkVantage Tools boot-block Lenovo Welcome 5, 113 operations, backup and...
Page 145 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2011, 2012...
Page 146 ThinkCentre User Guide...
Page 148 Part Number: 0A23255 Printed in USA (1P) P/N: 0A23255 *1P0A23255*...

Lenovo ThinkCentre M91p User Manual

Important Safety Information

Chapter 1. Product Overview

Chapter 2. Using Your Computer

Chapter 3. You and Your Computer

Chapter 4. Security

Chapter 5. Installing or Replacing Hardware

Chapter 6. Recovery Information

Chapter 7. Using the Setup Utility Program

Chapter 8. Updating System Programs

Chapter 9. Preventing Problems

Chapter 10. Troubleshooting and Diagnostics

Chapter 11. Getting Information, Help, and Service

Using the Documentation and Diagnostic Programs

Appendix A. Notices

Appendix B. Regulatory Information

Appendix C. WEEE and Recycling Information

Appendix D. Restriction of Hazardous Substances Directive (Rohs)

Index

Quick Links

User Guide

Troubleshooting

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Summary of Contents for Lenovo ThinkCentre M91p

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