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Deleting Scan Templates ............136 Managing Xerox Scan Utility Folder and Email Profiles ......136 Using the Scan to Email and Copy to Folder Tools .
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Safety This chapter includes: • Electrical Safety on page 12 • Maintenance Safety on page 14 • Operational Safety on page 15 • Symbols Marked on Printer on page 17 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.
Safety Electrical Safety • Use the power cord supplied with your printer. • Plug the power cord directly into a properly grounded electrical outlet. Make sure each end of the cord is securely connected. If you do not know if an outlet is grounded, ask an electrician to check the outlet.
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Electrical Safety The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet. Warning: Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so.
Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. WorkCentre 7425/7428/7435...
Operational Safety Operational Safety This section includes: • Printer Location on page 15 • Operational Guidelines on page 15 • Printer Supplies on page 16 Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this product. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Symbols Marked on Printer Symbols Marked on Printer Symbol Description Warning or Caution: Ignoring this warning could cause serious injury or even death. Ignoring this caution could cause injury or damage to the property. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch components with this symbol as personal injury could result.
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Safety WorkCentre 7425/7428/7435 User Guide...
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Features This chapter includes: • Before Using the Printer on page 20 • Parts of the Printer on page 21 • Printer Configurations on page 28 • Control Panel on page 30 • More Information on page 34...
Features Before Using the Printer Xerox Welcome Center If you need assistance during or after product installation, visit the Xerox website for online solutions and support. www.xerox.com/office/worldcontacts If you require further assistance, contact our experts at the Xerox Welcome Center. A local representative telephone number may have been provided when the product was installed.
Parts of the Printer Parts of the Printer This section includes: • Front-Left View on page 21 • Rear-Left View on page 22 • Document Feeders on page 23 • Internal Components on page 24 • Professional Finisher (optional) on page 25 •...
Parts of the Printer Professional Finisher (optional) wc74xx-008 1. Front cover 5. Staple cartridge 2. Right top tray 6. Right bottom tray (Booklet Maker) 3. Exit cover 7. Booklet unit 4. Right middle tray 8. Center tray (front transport cover) Note: Center tray-upper is removed when a finisher is installed.
Parts of the Printer Integrated Finisher (optional) 1. Center tray Note: Center tray-upper is removed when the finisher is installed. 2. Integrated Finisher 3. Staple cartridge 4. Front cover 5. Top cover wc74xx-009 WorkCentre 7425/7428/7435 User Guide...
Features Printer Configurations This section includes: • Standard Features on page 28 • WorkCentre Configurations on page 28 • Options on page 29 Standard Features The WorkCentre 7425/7428/7435 provides many capabilities to meet your copy and print needs: • Copy, print, and optional scan and fax •...
Data Security Kit (for regions where this is not standard) • Secure Watermark Kit • Secure Access Kit • FreeFlow SmartSend • Convenience Stapler • Xerox Common Access Card • Foreign Device Interface For more information on options, go to: www.xerox.com/office/WC7425_WC7428_WC7435supplies WorkCentre 7425/7428/7435 User Guide...
Features Control Panel This section includes: • Control Panel Layout on page 30 • Printer Information on page 32 Control Panel Layout Touch Screen Displays and Controls • Displays the printer’s current operating status. • Provides access to copy, print, scan, and fax features. •...
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Control Panel Buttons wc74xx-022 1. Touch Screen 8. Stop Displays information and provides access to Temporarily stops the current job. Follow the printer functions. touch screen message to cancel or resume your job. 2. Services Button 9. Start Displays the printer functions on the touch screen.
Features Printer Information Your printer provides status information both from the touch screen on the control panel and in printed reports. Usage and billing information is also available from the touch screen. Status Information View job status to check and manage current and pending jobs: 1.
Control Panel Auditron Setup Auditron is used to track billing and control access to printer features for each user. Auditron Mode controls access to copy, scan, fax or print. After Auditron Mode is enabled, the user will be required press the Log In/Log Out button and then enter their User ID information in order to use the printer. To use Auditron, it is recommended that you first set up user accounts.
Packaged with printer Functional Posters Packaged with printer User Guide (PDF) Software and Documentation CD-ROM www.xerox.com/office/WC7425_WC7428_WC7435docs www.xerox.com/office/WC7425_WC7428_WC7435docs System Administrator Guide Recommended Media List www.xerox.com/paper (United States) www.xerox.com/europaper (Europe) Printer Management Tools www.xerox.com/office/WC7425_WC7428_WC7435drivers Online Support Assistant www.xerox.com/office/WC7425_WC7428_WC7435support Technical Support www.xerox.com/support Information pages...
Network Basics This chapter includes: • Choosing a Connection Method on page 36 • Installing the Printer Drivers on page 38 • CentreWare Internet Services on page 42 See also: Online Support Assistant at www.xerox.com/office/WC7425_WC7428_WC7435support...
Network Basics Choosing a Connection Method The printer can be connected to an Ethernet network, or optionally, using a USB cable. • Ethernet: Allows multiple computers to communicate with the printer. A network connection is required for each computer. With a network connection, you can access printer settings and status information using CentreWare Internet Services (a Web-based interface).
2. Connect the A end of a USB 2.0 A/B cable to your computer, and the B end to the printer’s USB port. 3. Power on the printer. 4. Power on the computer. See also: System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs Online Support Assistant at www.xerox.com/office/WC7425_WC7428_WC7435support WorkCentre 7425/7428/7435 User Guide...
41 Choosing a Printer Driver To access special printing options, you must install a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...
3. Select USB from the drop-down menu. 4. Select the printer in the window. 5. Select Xerox from the manufacturers in the drop-down menu. 6. Select the appropriate printer configuration from the list of available printers. 7. Click the Add button.
• HPUX 11.0 / 11i • Solaris SPARC 8/9/10 • Solaris x86 10 • Redhat Fedora Core 5 • Redhat Enterprise Linux v4 • OpenSuse 11 For more information, see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. WorkCentre 7425/7428/7435 User Guide...
Network Basics CentreWare Internet Services CentreWare Internet Services (CentreWare IS) provides a simple interface that enables you to manage and monitor your printer from your computer using the printer’s embedded Web server. It provides you with access to printer status, printing and scanning functions. Using CentreWare IS, you can access your printer over a TCP/IP network using a Web browser.
Printing This chapter includes: • Overview on page 44 • Supported Media on page 45 • Loading Media on page 47 • Printing on Special Media on page 60 • Setting Printing Options on page 63 • Printing on Both Sides of the Paper on page 67 •...
CMD+P on a Macintosh for most software applications). 3. In your application’s print dialog box, select the printer, then click Properties or Preferences (Windows), or Xerox Features for Macintosh. The title of the button may vary depending on your application.
Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Printing Do not use the following: • Rough or porous media • Inkjet paper • Transfer paper • Dura paper • Non-laser glossy or coated paper • Paper that has been photocopied • Paper that has been folded or wrinkled •...
Loading Media Loading Media This section includes: • Supported Media Sizes and Weights on page 48 • Tray Media Compatibility on page 49 • Loading Media in Tray 1, 2, 3 or 4 on page 51 • Loading Media in Tray 5 (Bypass) on page 52 •...
Printing Supported Media Sizes and Weights Tray # Supported Standard Size Paper Basis Paper Stack Weight Capacity Height Maximum Printer Min: A5 SEF 60 – 256 gsm 520 sheets 54 mm Max: A3 SEF, 11x17” SEF 3 Tray Module 2, 3, 4 Min: A5 SEF 60 –...
Loading Media Loading Media in Tray 1, 2, 3 or 4 To load paper or other media: 1. Pull the paper tray out towards you. wc74xx-010 2. If required, move the paper tray guides further out to load the new paper. To adjust the side and rear guides, pinch the guide lever on each guide and slide the guides to their new position.
Printing 3. Before loading paper into the paper trays, fan the edges. This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams. Load the paper against the left-hand side of the tray. Do not load paper above the maximum fill line.
Loading Media 1. Open the bypass tray by rotating it outward. wc74xx-024 2. Insert the paper either long edge or short edge first. Note: Paper sizes wider than 12.6 inches/320 mm must be fed short edge first. Note: Hole punch paper must be loaded with the holes on the trailing (left) edge. Note: Do not load paper above the maximum fill line.
Printing 2. Load envelopes in the bypass tray with the flap side up. The flaps should always be closed and on the leading (right) edge. wc74xx-208 3. Center the stack, then slide the guides until they are just touching the edges of the stack. 4.
Loading Media Loading Envelopes in the Envelope Tray To load envelopes in the envelope tray: 1. Pull the envelope tray out towards you. 2. Load the envelopes in the envelope tray flap side down. Flaps should be closed and on the leading edge.
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Printing 2. If required, move the paper tray guides further out to load the new paper. To adjust the side and rear guides, pinch the guide lever on each guide and slide the guides to their new position. To secure the guides in position, release the levers. wc74xx-189 8.5"...
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Loading Media 3. Before loading paper into the paper trays, fan the edges. This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams. wc74xx-191 For 1-Sided printing: • Load the paper against the left-hand side of the tray. •...
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Printing 5. Push the tray completely into the printer. wc74xx-193 6. If required, touch Change Settings on the touch screen, then choose paper size, type, or color on the printer’s touch screen, touch Save, then touch Confirm. 7. Set the printer to detect the paper size you loaded automatically, or manually specify the size using the touch screen.
Loading Media Loading Paper in the Tandem Tray Module The Tandem Tray Module allows you to load larger amounts of paper for fewer printing interruptions. It contains three trays. Tray 2 holds paper sizes up to 12 x 18 inches/SRA3. Trays 3 and 4 hold letter/A4 size paper.
Damage caused by using unsupported paper, transparencies, or other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Printing on Labels For a listing of trays that support label printing, see Tray Media Compatibility on page 49. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/WC7425_WC7428_WC7435supplies. Guidelines •...
For a listing of trays that support glossy paper, see Tray Media Compatibility on page 49. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website for your printer: www.xerox.com/office/WC7425_WC7428_WC7435supplies. Guidelines •...
Setting Printing Options Setting Printing Options Printing options (also called printer driver options) such as custom size and 2-Sided printing, are selected in Printing Preferences (Windows), and Xerox Features (Macintosh). This section includes: • Windows Printing Options on page 63 •...
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Printing For example, if you want to print to both sides of the paper for most jobs, specify 2-Sided printing in Printing Preferences. To change Printing Preferences: 1. In the Windows Status Bar, click Start, Settings, then click Printers and Faxes. 2.
Setting Printing Options Macintosh Printing Options See the following table for specific printing options in the Macintosh PostScript printer driver: Printing Options Paper/Output Job type: Normal Print, Secure Print, Sample Set, Delay Print, Save to Mailbox Paper: Automatically Select, Printer Default Type, Other Color, Other Type, Transparency Separators 2-Sided Printing: 1-Sided Printing, 2-Sided Printing, 2-Sided Printing, Flip on Short Edge...
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Printing Saving a Set of Commonly Used Printing Options (Macintosh) You can name and save a set of printing options, so that you can quickly apply them to future print jobs. To save a set of printing options: 1. Choose the desired printing options from the drop-down lists on the Print menu screen. 2.
Printing on Both Sides of the Paper Printing on Both Sides of the Paper This section includes: • Automatic 2-Sided Printing Guidelines on page 67 • Printing a 2-Sided Document on page 68 • 2-Sided Page Layout Options on page 68 Automatic 2-Sided Printing Guidelines A 2-Sided document can be printed on supported paper.
Printing Printing a 2-Sided Document See the following table for 2-Sided document printer driver settings: Operating System Steps Windows Vista, Windows 2000, Click the Paper/Output tab. Windows XP, or Windows Server Choose an option under 2-Sided Printing: 2003 2-Sided Print 2-Sided Print, Flip on Short Edge Macintosh OS X, version 10.3 or In the Print dialog box, click Layout.
Selecting Which Paper to Use Selecting Which Paper to Use When you send your print job to the printer, you can choose to let the printer automatically select which paper to use based on your document size and the paper type you select, or you can force the printer to use paper from a specific tray.
Printing Printing Multiple Pages on a Single Sheet (N-Up) When printing a multiple-page document, you can print more than one page on a single sheet of paper. You can print one, two, four, six, nine, or 16 pages per side. To print multiple pages on a single sheet of paper in a supported driver: Windows (2000 or later) 1.
Printing Booklets Printing Booklets With 2-Sided printing, you can print a document in the form of a small book. Create booklets for any paper size that is supported for automatic 2-Sided printing. The driver automatically reduces each page image and prints four pages per sheet of paper (two on each side). The pages are printed in the correct order so that you can fold and staple the pages to create a booklet.
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Macintosh OS X (version 10.3 or later) driver 1. In the Print dialog box, click Xerox Features, then click the Layout/Watermark drop-down list. 2. From the Booklet Layout drop-down list, click Enable. You can also click Draw Page Borders or No Page Borders.
Commercial, SNAP, SWOP, EuroScale or Japan Color. Macintosh OS X (version 10.3 or later) driver 1. In the Print dialog box, click Xerox Features, then click the Image Options drop-down list. 2. In the Output Color Corrections drop-down list, click Auto, sRGB or None.
1. Click the Color Options tab. 2. Click the Black and White option. Macintosh OS X (version 10.3 or later) driver 1. In the Print dialog box, click Xerox Features, then click the Output Color drop-down list. 2. Click Grayscale. WorkCentre 7425/7428/7435...
Macintosh OS X (version 10.3 or later) driver 1. In the Print dialog box, click Xerox Features, then click the Paper Output drop-down list. 2. Click the button to the right of the paper summary to display the paper selection drop-down menu.
Printing Printing Cover Pages A cover page is the first or last page of a document. The printer enables you to choose a different paper source for the cover page than for the body of a document. For instance, use your company letterhead for the first page of a document, or use heavyweight paper for the first and last pages of a report.
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Printing Cover Pages For the back of your front cover to remain blank when 2-Sided printing, page two of your document must be blank. For the back cover of your document to remain blank, see the following table for inserting blank pages. Print Option Last Page of Text Blank Pages...
Printing Scaling You can reduce or enlarge your page images when they are printed by selecting a scaling value between 25 and 400 percent. The default is 100 percent. 100% 200% To select scaling in a supported driver: Windows 2000 or later 1.
Printing Watermarks Printing Watermarks A watermark is additional text that can be printed across one or more pages. For example, terms like Draft and Confidential, which you might stamp on a page before distribution, can be inserted with a watermark. In some Windows drivers you can: •...
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Printing Macintosh OS X (version 10.3 or later) driver 1. In the Print dialog box, click Xerox Features, then click Layout/Watermark. • To use an existing watermark, choose it from the Watermark drop-down list. • To modify the watermark, click Edit in the Watermark drop-down list to display the Watermark Editor dialog box.
1. Click the Advanced tab. 2. Under Image Options, click On for Mirrored Output. Macintosh OS X (version 10.3 or later) driver 1. In the Print dialog box, click Xerox Features, then click Image Options. 2. In Invert Image, click Mirror Image. WorkCentre 7425/7428/7435...
Printing Creating and Saving Custom Sizes Custom size paper can print from Tray 5. You can save custom size paper settings in a supported printer driver. Since these custom sizes are saved in your computer’s operating system, they are available for you to select in your applications.
Job Completion Notification Job Completion Notification You can choose to be notified when your job is done printing. A message appears in the lower right corner of your computer screen with the name of the job and the name of the printer where it was printed.
Printing Printing Special Job Types You can choose one of the following special job types: • Secure Print: Prints the job only after you choose your name and enter your four-digit numeric password on the printer touch screen. Sample Set: Prints one copy of the job so that you can proof the copy. To print additional copies, •...
Printing Special Job Types Printing or Deleting Sample Set Print Jobs 1. On the printer control panel, press Job Status. The Active Jobs tab displays. 2. Touch the desired job, then choose the desired action from the pop up menu. Printing or Deleting Delay Print Jobs 1.
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Copying Basic Copying To make copies: 1. Load your original documents. Use the document glass for single copies, or the document feeder for multiple pages. wc74xx-203 Document Glass Lift the document feeder cover and place the original facedown, toward the back-left corner of the document glass.
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Basic Copying 4. Use the keypad on the right side of the control panel to enter the number of copies. The number of copies selected appears in the upper-right corner of the touch screen. • To correct the number of copies entered using the keypad, press the yellow Clear All button. •...
Copying Adjusting Copy Options This section includes: • Basic Settings on page 90 • Image Quality Adjustments on page 94 • Layout Adjustments on page 97 • Output Format Adjustments on page 100 • Advanced Copying on page 105 Basic Settings Use the Copy tab to change the following basic settings: •...
Adjusting Copy Options Reducing or Enlarging the Image Image size can be reduced to a maximum of 25% of original size or enlarged to a maximum of 400% of original size. To reduce or enlarge the image: 1. Touch Copy on the touch screen. 2.
Copying Specifying 2-Sided Originals for Copies The document feeder can be used to copy one or both sides of 2-Sided originals. You can also create 1- Sided or 2-Sided copies from 2-Sided originals. To select the sides to copy: 1. Touch Copy on the touch screen. 2.
Adjusting Copy Options Stapling Copies If your printer has a finisher with a stapler, copies can be automatically stapled. To select stapling: 1. Touch Copy on the touch screen. 2. If the original is: a. Collated: under Copy Output, touch Collated 1 Staple or Collated 2 Staples. b.
Copying Image Quality Adjustments Use the Image Quality tab on the touch screen to change the following image quality settings: • Specifying the Original Type on page 94 • Adjusting the Darkness, Sharpness, and Saturation on page 94 • Automatically Suppressing Background Variations on page 94 •...
Adjusting Copy Options Auto Suppression setting to minimize the sensitivity of the printer to variations in light background colors. To change this setting: 1. Touch Copy on the touch screen, then touch the Image Quality tab. 2. Touch Image Enhancement. 3.
Copying Adjusting the Color Balance If you have a color original, you can adjust the balance between the primary printing colors (cyan, magenta, yellow and black). To adjust the color balance: 1. Touch Copy on the touch screen, then touch the Image Quality tab. 2.
Adjusting Copy Options Layout Adjustments Use the Layout Adjustment tab to change the following settings: • Book Copying on page 97 • 2-Sided Book Copying on page 98 • Specifying the Original Size on page 98 • Erasing the Edges of Copy Documents on page 98 •...
Copying 2-Sided Book Copying This feature allows you to make 2-Sided copies of facing pages of the original bound document. Note: This feature and Book Copying on page 97 cannot be activated simultaneously. Note: You must use the document glass to make copies from books, magazines, or pamphlets. Do not place bound originals in the document feeder.
Adjusting Copy Options 4. To specify different amounts for the edges: a. Touch Individual Edges. b. Touch the up or down arrow to specify the amount to erase from each edge. c. To specify the original’s orientation as you load it in the document feeder or document glass, touch either Upright Image or Sideways Image (top to left), then touch Save.
Copying Rotating the Image If the orientation of the paper currently loaded in the tray differs from that of your original, the printer automatically rotates the copy to fit on the paper. 1. Touch Copy on the touch screen, then touch the Layout Adjustment tab. 2.
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Adjusting Copy Options Creating Booklets Copies can be printed in the form of a booklet. The page images are reduced to print two images per side of each page. You can then fold and staple the pages to create the booklet. With the appropriate finisher installed, the printer can crease or fold and staple the pages automatically.
Copying 4. To select the number of original pages for each sheet of paper, touch 2 Pages Up, 4 Pages Up or 8 Pages Up. For 4 Pages Up or 8 Pages Up, touch the desired Reading Order. 5. To change the orientation of the copies, touch Original Orientation, then touch Upright or Sideways (Top to Left), then touch Save.
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Adjusting Copy Options 3. To insert a comment: a. Touch Comment, then on the next screen, touch Comment again. b. On the next screen, touch the desired comment in the list of stored comments. c. To create a comment, select a comment not in use, then touch Edit. Using the on-screen keyboard, type the new comment, then touch Save.
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Copying 7. To specify the original’s orientation as you load it in the document feeder or document glass, Original Orientation, then touch either Upright Image or Sideways Image (Top to Left), then touch Save. 8. To change the format used for annotations: a.
Adjusting Copy Options 7. The watermark image is faint so the content of the page can be seen. To make the watermark visible on copies used as originals, touch Watermark Effects, then touch Embossed or Outline, then touch Save. 8. Touch Save. ID Card Copying This feature allows you to copy both sides of a small original, such as an ID card, onto the same side of a page.
Copying 4. Touch the Sample Job button, then touch Sample Job On. 5. Touch Save. 6. Press the green Start button. 7. Inspect the sample print. • If acceptable, touch Start on the touch screen to print the remaining copies. Do not use the green start button on the printer control panel.
Adjusting Copy Options 3. To delete everything outside the specified area when copying: a. Touch Delete Outside. b. The area is defined by the rectangle formed between the points as shown on the touch screen. Touch Area 1, then touch each coordinate on the touch screen. Use the numeric keypad on the printer control panel to enter the coordinate values for X1, X2, Y1 and Y2.
Copying Building a Job If you have a copy job that includes a variety of originals that require different copy settings, you can use this feature to “build” the job. Each “segment” can use different copy settings. After all segments are programmed and scanned (stored in printer memory), the printer prints the complete copy job.
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Adjusting Copy Options 3. Select from: a. Copy Output: touch Paper Supply, Stapling, Collation and Output Destination/Offset options, then touch Save. b. Booklet Creation: See Booklet Creation on page 93. Select settings, then touch Save. c. Covers: See Including Covers on page 102.
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Faxing This chapter includes: • Fax Overview on page 112 • Sending a Fax on page 113 • Server Fax on page 114 • Sending an Internet Fax on page 116 • Faxing from your Computer on page 117 • Receiving Faxes on page 118 •...
A telephone line connected to the printer is not required. Enabling and Configuring Fax Services Before you can send a fax from the printer, the system administrator must enable fax services. For more information see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. WorkCentre 7425/7428/7435 User Guide...
Sending a Fax 1. Load your document. • Document Glass: Place the first page of the document facedown on the document glass with the top of the page toward the back-left corner of the document glass. Document Feeder: Remove any staples and paper clips from pages and insert them faceup in •...
(phone number). Before you can send a Server Fax, the system administrator must enable Server Fax service. For more information see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. Sending a Server Fax To send a Server Fax: 1. Load your document.
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8. To fax multiple documents, during scanning touch Next Original, then load the next document to be faxed. a. Press the green Start button or touch Start on the touch screen. b. If scanning from the document glass, choose the Original Size, then press the green Start button again.
Before you can send an Internet Fax, the system administrator must enable Internet Fax service, and an SMTP server must be configured. For more information see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. To send an Internet Fax: 1. Load your document.
Faxing from your Computer Faxing from your Computer This optional feature allows you to fax a file from your computer. 1. From the application, click File, then Print, then choose the printer. 2. Click Properties, then use the Job Type menu to choose Fax. 3.
Faxing Receiving Faxes The printer must be configured by the system administrator to receive and print faxes, server faxes and internet faxes. For more information see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. WorkCentre 7425/7428/7435 User Guide...
Selecting Fax Options Selecting Fax Options This section includes: • Lighten/Darken on page 119 • Setting 2-Sided Faxing on page 119 • Selecting the Original Type on page 119 • Setting the Fax Resolution on page 120 • Setting Original Size on page 120 •...
Faxing Setting the Fax Resolution On the printer touch screen, under Resolution, touch an option in the list: • Standard 200x100 dpi • Fine 200 dpi • Super Fine 400 dpi Super Fine 600 dpi • Setting Original Size 1. On the printer touch screen, touch the Layout Adjustment tab. 2.
Selecting Fax Options 3. Touch the pending fax job from the list. 4. Touch Delete. Additional Fax options You can specify how your fax document is transmitted and how it is printed on the receiving fax machine. To make these optional settings, on the printer touch screen, touch the Fax Options tab. Then, choose from the following options: Option Values...
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Faxing Additional Internet Fax options are available. On the printer touch screen, touch the Internet Fax Options tab. Then, choose from the following options: Option Values Acknowledgement Report Confirmation Options: No Report, Print Report Read Receipts On, Off Internet Fax Profiles Tiff-S, Tiff-T, Tiff-J An additional Server Fax option is available.
Adding Addresses to the Address Book Adding Addresses to the Address Book The address book can store fax, Internet fax, email and server addresses. To create address book entries: 1. On the printer control panel, press the Machine Status button. 2.
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• Scan to Folder on page 131 • Scan to PC on page 133 • Using the Xerox Scan Utility on page 134 • Managing Images at Your Computer Using CentreWare IS on page 144 • Setting Scan Options on page 147...
Scan to Folder: scan the original document and store the image on the printer’s hard drive • Scan to Home: scan the original document to your home directory • Creating scan templates and downloading images to your computer using Xerox Scan Utility • Importing scan images into applications using TWAIN Note: Scanning functions require installation of the Scan Drivers.
Loading Original Documents All scanning tasks begin with loading the original document in the printer. You can use the document glass for single page jobs, or originals that will not feed through the document feeder. The document feeder can be used for multiple page or single page jobs. To load documents: wc74xx-203 Document Glass...
Setting Scan Options on page 147. Note: If scanning to email is not enabled, contact your system administrator. For more information, see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. Setting Email Options You can change the following email settings: • File Name •...
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Scan to Email To request a read receipt: 1. On the printer control panel, press the Services button. 2. Touch the E-Mail icon, then touch the E-mail Options tab. 3. Touch Read Receipts, then touch On. WorkCentre 7425/7428/7435 User Guide...
5. Place the document original in the document feeder or on the document glass, then press the green Start button. Note: If Network Scanning is not enabled, contact your system administrator. Additional templates can be created by the system administrator. For more information, see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. WorkCentre 7425/7428/7435 User Guide...
Scan to Folder Scan to Folder This section includes: • Creating a Folder on page 131 • Scanning to a Folder on page 131 • Send from Folder on page 132 • Managing Images at Your Computer Using CentreWare IS on page 144 Scan to Folder is the simplest scanning method.
Note: If Send from Folder is not enabled, contact your system administrator. For more information, see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. Using Job Flow Sheets Job Flow Sheets allow you to execute a series of registered actions. The target of a Job Flow Sheet is a document stored in a folder.
Start button. 7. Access the electronic version of the document at the destination computer. 8. If Scan to PC is not enabled, contact your system administrator. For more information, see the System Administrator Guide at www.xerox.com/office/WC7425_WC7428_WC7435docs. WorkCentre 7425/7428/7435 User Guide...
142 The Xerox Scan Utility (XSU) is a tool that allows you to scan images from the printer to your computer. Using XSU, you can create scan templates, preview images, copy images to a folder and copy images to email.
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Select one of the following options: • Leave the Save a copy in Xerox Scan Utility option checked. This enables thumbnail views of the scanned images to remain in the Copy to Folder and Scan to Email tabs. This is the default setting.
5. When prompted, confirm that you want to delete the template. The template will be deleted from the template list in Xerox Scan Utility and from the template list on the printer’s control panel. Managing Xerox Scan Utility Folder and Email Profiles This section includes: •...
1. Access the Xerox Scan Utility on your computer: • Windows: Right-click the Xerox Scan Utility icon in the taskbar, then select Open Xerox Scan Utility. If the icon does not appear in the taskbar, click Start, select All Programs (or Programs if you are using Windows Classic View), select Xerox Office Printing, select Scanning, then select Xerox Scan Utility.
Scanning 1. Access the Xerox Scan Utility on your computer: Windows: Right-click the Xerox Scan Utility icon in the taskbar, then select Open Xerox Scan • Utility. If the icon does not appear in the taskbar, click Start, select All Programs (or Programs if you are using Windows Classic View), select Xerox Office Printing, select Scanning, then select Xerox Scan Utility.
Using the Scan to Email and Copy to Folder Tools Use the Scan to Email or Copy to Folder tools in the Xerox Scan Utility to attach scanned images to email messages or copy them to local or network folders.
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3. Select one or more images you want to send in an email. 4. Enter a name in the Base Attachment Name field. The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name.
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3. Select one or more images you want to copy to a folder. 4. Enter a name for the image in the Base File Name field. The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name.
Select the scanner, then click the Custom Insert button. The Xerox Scan Utility window displays thumbnails of the scanned images. The date and time that the image was scanned appears below each thumbnail. If you move your mouse over the thumbnail, a pop-up message displays information including the resolution and size of the image file.
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Select the scanner, then click the Acquire button. The Scan to Email and Copy to Folder tabs on the Xerox Scan Utility display thumbnails of the images. Information about each image, including the template used, resolution, size of the image file, and the profile name and settings appears to the right of the thumbnail.
Scanning Managing Images at Your Computer Using CentreWare IS This section contains the following: • Downloading Images From a Folder on page 144 • Printing Images From a Folder on page 145 • Deleting Image Files From a Folder on page 145 Downloading Images From a Folder To download images from a folder in the printer: 1.
Managing Images at Your Computer Using CentreWare IS Printing Images From a Folder To print images from a folder on the printer: 1. Launch your Web browser. 2. Type the printer’s IP address into the Web browser’s address bar, then press Enter to open CentreWare IS.
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Scanning 5. In the Folder window, click on the folder. For a Private Folder, in the Folder Passcode window, type the password, then click Apply. 6. The Folder: List of Files window contains your scanned image or images. 7. Click the checkbox to the left of the file you wish to delete. 8.
Setting Scan Options Setting Scan Options The scanning features in your printer use templates that define the scan settings and destination for the image. To change any of the scan settings, use the four groups at the bottom of the touch screen: •...
Scanning To use Advanced Settings: 1. On the printer control panel, press the Services button. 2. On the printer touch screen, touch Network Scanning, then touch the Advanced Settings tab. Then touch the desired setting. Setting Image Options Choose: from Lightness/Darkness or Sharpness Image Enhancement Choose from: Auto Suppression or Contrast Resolution...
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Setting Scan Options To use Filing Options: 1. On the printer control panel, press the Services button. 2. On the printer touch screen, touch Network Scanning, then touch the Filing Options tab. Then touch the desired setting. Setting File Name Enter a filename using the touch screen keyboard.
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Scanning WorkCentre 7425/7428/7435 User Guide...
Maintenance Maintenance and Cleaning This section includes: • General Precautions on page 152 • Locating the Serial Number on page 153 • Usage Counters on page 153 • Cleaning the Printer on page 154 • Replacing the Toner Cartridges on page 159 •...
Locating the Serial Number When ordering supplies or contacting Xerox for assistance, you will be asked to provide your printer serial number. The serial number is located on the printer frame. Open Cover A on the left side of the printer.
Use a lint-free cloth lightly dampened with Xerox Anti-Static or another suitable non-abrasive glass cleaner to clean the glass. Use a lint-free cloth, Xerox Cleaning Fluid or Xerox Film Remover to clean the under side of the document cover and the document feeder.
Cleaning the Printer Use a lightly dampened cloth to clean the outside of the document feeder, output trays, paper trays and outside areas of your printer. wc74xx-072 Cleaning the Document Feeder Rollers Dirt on the document feeder rollers can cause paper jams or deteriorate print quality. For best performance, clean the document feeder rollers once a month.
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Maintenance 1. Open the printer’s front cover. wc74xx-074 2. Turn the orange lever to the left. wc74xx-075 3. Pull the drum cartridge cover down until it clicks into the open position. wc74xx-076 WorkCentre 7425/7428/7435 User Guide...
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Cleaning the Printer 4. Each of the four printheads has its own cleaning tool. Slowly pull the printhead lens cleaner out until the three dots are visible. Note: The printhead lens cleaner does not detach from the printer. wc74xx-077 5. Slowly push the printhead lens cleaner back into the printhead until it stops. wc74xx-078 6.
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Maintenance 8. Turn the orange lever to the right to return it to the locked position. wc74xx-079 9. Close the printer front cover. WorkCentre 7425/7428/7435 User Guide...
Replacing the Toner Cartridges Replacing the Toner Cartridges The printer will display a message on the touch screen when a toner cartridge needs to be replaced. Caution: Do not perform this procedure when the printer is copying or printing. 1. Open the printer front cover. wc74xx-074 2.
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Maintenance 3. Remove the new toner cartridge from the packaging. Tilt the cartridge up and down, then left and right ten times. wc74xx-145 4. Hold the new toner cartridge with the arrow facing up, then push the cartridge in slowly until it stops.
Replacing the Waste Toner Container Replacing the Waste Toner Container The printer will display a message on the touch screen when the waste toner container needs to be replaced. When replacing the waste toner container, you should also clean the printhead lenses. See Cleaning the Printhead Lenses on page 155.
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Maintenance 3. Pull the used waste toner container out slowly while supporting it with your left hand. wc74xx-149 4. Place the used waste toner container in the plastic bag, then seal it firmly using the zipper. wc74xx-150 5. Place the used waste toner container in the empty box. wc74xx-151 WorkCentre 7425/7428/7435 User Guide...
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Replacing the Waste Toner Container 6. Hold the left side of the new waste toner container and slide it into the printer until it clicks. wc74xx-152 7. Clean the printhead lenses. See Cleaning the Printhead Lenses on page 155. WorkCentre 7425/7428/7435 User Guide...
Maintenance Replacing the Drum Cartridges The printer will display a message on the touch screen when a drum cartridge needs to be replaced. Caution: Do not perform this procedure when the printer is copying or printing. Note: Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting. Do not touch or scratch the surface of the drum.
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Note: To return the used drum cartridge for recycling, follow the instructions included with the new cartridge. If the instructions or shipping label are not available, go to www.xerox.com/gwa additional information. wc74xx-153 5. Remove the styrofoam from the end of the new drum cartridge.
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Maintenance 9. Hold the shield and push the cartridge into the printer using the orange handle. wc74xx-156 10. Continue pushing the orange handle until it stops. wc74xx-157 11. Carefully remove the protective shield. 12. Push the drum cartridge until it stops. wc74xx-158 WorkCentre 7425/7428/7435 User Guide...
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Replacing the Drum Cartridges 13. Close the drum cartridge cover. wc74xx-080 14. Turn the orange lever to the right to return it to the locked position. wc74xx-079 15. Close the printer front cover. 16. Dispose of the protective shield and tape as normal office waste. WorkCentre 7425/7428/7435 User Guide...
Maintenance Replacing the Fuser Assembly The printer will display a message on the touch screen when the fuser assembly needs to be replaced. Caution: Do not perform this procedure when the printer is copying or printing. 1. Power the printer OFF using the power switch located on the front, ride side, below control panel. 2.
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Use the box from the new fuser assembly for the return. For more information on returning a used fuser assembly, visit www.xerox.com/gwa. 5. Remove the new fuser assembly from the packaging. Retain the packaging to return the used fuser assembly.
Maintenance Replacing the Transfer Belt Cleaner The printer will display a message on the touch screen when the transfer belt cleaner needs to be replaced. Caution: Do not perform this procedure when the printer is copying or printing. 1. Remove the new transfer belt cleaner from the packaging. Retain the packaging. 2.
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6. Place the used transfer belt cleaner in the plastic bag. Note: For information on returning a used transfer belt cleaner, visit www.xerox.com/gwa. wc74xx-167 7. Remove the protective cover from the new transfer belt cleaner. Caution: Do not touch the surface of the transfer belt cleaner.
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Maintenance 8. Support the new transfer belt cleaner with your left hand and slide it straight into the opening until it stops. wc74xx-168 9. Push the orange knob in, then turn it clockwise until snug. wc74xx-169 10. Turn the orange lever to the left to lock the belt cleaner. wc74xx-170 11.
Replacing the Transfer Roller Replacing the Transfer Roller Caution: Do not perform this procedure when the printer is copying or printing. 1. Open Tray 5 (Bypass) (1). While lifting up the release lever, open the top left cover (2). wc74xx-01 Warning: The fuser is hot during normal operation.
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Maintenance 3. Push the orange lever in the direction shown. wc74xx-178 4. Lift the used transfer roller out of the printer. 5. Do not touch any toner adhering to the transfer roller. wc74xx-179 6. Place the used transfer roller in the plastic bag. wc74xx-182 WorkCentre 7425/7428/7435 User Guide...
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Replacing the Transfer Roller 7. Place the new transfer roller in the printer as shown. Press down until the transfer roller clicks into place. wc74xx-180 8. Remove the protective cover from the transfer roller. wc74xx-181 9. Close the side cover. WorkCentre 7425/7428/7435 User Guide...
Maintenance Emptying the Hole Punch Waste Container If your printer has the optional Office LX Finisher with Booklet Maker option, or the optional Professional Finisher, you will be alerted by a message on the printer control panel when the hole punch waste container is full and needs to be emptied.
Emptying the Hole Punch Waste Container 3. Empty the container. wc74xx-083 4. Insert the container and slide it all the way into the finisher. wc74xx-084 5. Close the finisher front transport cover, then close the top cover. Professional Finisher Hole Punch Waste Container Warning: Do not perform this procedure when the printer is copying or printing.
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Maintenance 2. Pull out the waste container at R4. wc74xx-085 3. Empty the container. wc74xx-086 4. Insert the container all the way into the finisher. wc74xx-087 5. Close the finisher front door. WorkCentre 7425/7428/7435 User Guide...
Installing Staples Installing Staples If your printer has the optional Integrated Finisher, optional Office LX Finisher with Booklet Maker option, or the optional Professional Finisher, you will be alerted by a message on the printer control panel when a staple cartridge is empty and needs to be replaced. This section includes: •...
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Maintenance 3. Pinch both sides of the staple case (1) and remove the staple case from the cartridge (2). wc74xx-090 4. Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into the cartridge (2).
Installing Staples Main Staple Replacement for Office LX Finisher Warning: Do not perform this procedure when the printer is copying or printing. 1. Open the finisher front cover. wc74xx-093 2. The staple cartridge holder is located inside the finisher cabinet. Pull the staple cartridge holder toward you until it stops.
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Maintenance 5. Pinch both sides of the staple case (1) and remove the staple case from the cartridge (2). wc74xx-090 6. Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into the cartridge (2).
Installing Staples Booklet Maker Staple Replacement for Office Finisher LX Warning: Do not perform this procedure when the printer is copying or printing. 1. Open the finisher side cover. wc74xx-097 2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and gently slide them to the center until they stop.
Maintenance 4. Hold the tabs on both sides of the new staple cartridge and insert it into the original position in the finisher. Note: If you have trouble inserting the cartridge, make sure the staples in the cartridge are positioned correctly in the cartridge. wc74xx-099 Note: The Booklet Maker uses two staple cartridges.
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Installing Staples 2. Hold the staple cartridge unit by orange lever R1 and push it to the right. (R1) wc74xx-100 3. Grip the staple cartridge by the orange tabs and remove it by pulling it firmly toward you. wc74xx-101 4. Pinch both sides of the staple case (1) and remove the staple case from the cartridge (2). wc74xx-090 WorkCentre 7425/7428/7435 User Guide...
Maintenance 5. Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into the cartridge (2). wc74xx-091 6. Grip the staple cartridge by the orange tabs and insert it into the staple cartridge unit until it clicks. wc74xx-102 7.
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Installing Staples 2. While squeezing orange levers R2 and R3 together (1), pull the staple cartridge unit out of the finisher until it stops (2). Note: The staple cartridge unit does not detach from the finisher. wc74xx-104 3. Grip the orange tabs on both sides of the staple cartridge. wc74xx-105 4.
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Maintenance 5. Lift the staple cartridge out of the staple cartridge unit. wc74xx-107 6. Push the new staple cartridge into the staple cartridge unit. wc74xx-124 7. Repeat Steps 3 through 6 for the other staple cartridge. 8. Return the staple cartridge unit to its original position. wc74xx-125 9.
Each toner cartridge includes installation instructions on the box. Caution: Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability. It is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer. Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement.
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Troubleshooting This chapter includes: • Fault Messages on page 192 • General Troubleshooting on page 193 • Clearing Paper Jams on page 196 • Clearing Staple Jams on page 224 • Copy/Scan Problems on page 233 • Fax Problems on page 234 •...
Troubleshooting Fault Messages The printer is capable of detecting problems and providing information about the problem so that you can take action to correct it. If the printer detects a problem (a fault), it displays a message on the top left of the touch screen display.
General Troubleshooting General Troubleshooting This section contains procedures to help you locate and resolve problems. Some problems can be resolved by simply restarting the printer. To restart the printer: 1. Locate the ON/OFF switch on the front of the printer below the control panel. 2.
A system error occurred. Contact your local Xerox service representative with the error information. Check the error history. For Fault Messages more information see on page 192.
Open and close the tray you are printing from. There is an obstruction or debris inside the printer. Turn off the printer and remove the obstruction or debris. If you cannot remove it, contact your local Xerox service representative. The Date and Time Are Incorrect Probable Causes Solutions...
Troubleshooting Clearing Paper Jams This section includes: • Clearing Paper Jams in Tray 1, Tray 2, Tray 3 or Tray 4 on page 196 • Clearing Paper Jams in Tray 5 (Bypass) on page 197 • Clearing Jams in Top Left Cover A on page 198 •...
Clearing Paper Jams 3. Remove the paper from the tray. 4. If the paper is torn, remove the tray completely and check inside the printer for torn pieces of paper. wc74xx-014 5. Reload the tray with undamaged paper, then push the tray in until it stops. 6.
Troubleshooting Clearing Jams in Top Left Cover A 1. Remove paper from the Top Left Tray, then fold the tray up. wc74xx-033 2. Open Tray 5 (Bypass) (1). While lifting up the release lever (2), open the top left cover (3). wc74xx-032 Warning: The area around the fuser may be hot.
Clearing Paper Jams 4. Toner may adhere to the transfer roller. This will not affect print quality. wc74xx-034 5. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the printer. wc74xx-035 6. If paper is jammed in the fuser, pull the green lever at A1, then carefully remove the paper. Return the green lever to its normal position.
Troubleshooting 2. Remove the jammed paper. If the paper is torn, be sure to remove all torn pieces. Note: If paper is jammed in the upper position, you may need to look inside the printer to see it. wc74xx-038 3. Close the left bottom cover. Clearing Paper Jams in Bottom Left Cover D 1.
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Clearing Paper Jams 2. Open Tray 5 (Bypass) (1). While lifting up the release lever (2), open the top left cover (3). wc74xx-032 Warning: The area around the fuser may be hot. Use caution to avoid injury. Note: Do not touch the transfer belt. This could reduce image quality or damage the transfer belt. Do not touch the transfer roller.
Troubleshooting 4. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the printer. wc74xx-01 5. Close the top left cover D. 6. Close the top left cover, then close Tray 5 (Bypass). Clearing Paper Jams in Duplex Unit B 1.
Clearing Paper Jams 3. Close the duplex unit cover, then close Tray 5 (Bypass). wc74xx-041 Clearing Jams in the Document Feeder 1. Lift the lever and open the top cover of the document feeder. wc74xx-028 2. If the original is not caught in the entry to the document feeder, pull the original straight out in the direction shown.
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Troubleshooting 3. If the message on the printer touch screen instructs you to turn the wheel, turn the green wheel in the direction shown to move the original out of the feeder. wc74xx-029 4. If the message on the printer touch screen instructs you to open the inner cover, lift up the lever with the green tab to open the inner cover.
Clearing Paper Jams 8. If the original is not visible when the document feeder is opened, lift up the document feeder tray, then remove the paper. wc74xx-031 9. Lower the document feeder tray. 10. If the original is not wrinkled or torn, load it into the feeder again following the instructions on the touch screen.
Troubleshooting Clearing Paper Jams in the Office LX Finisher Paper Jams under the Top Cover 1. Pull up the lever on the top cover. wc74xx-019 2. The top cover opens. wc74xx-020 3. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the printer. wc74xx-021 4.
Clearing Paper Jams Paper Jams under the Center Tray 1. Lift to open the cover. Note: The cover is hinged and cannot be removed from the printer. wc74xx-018 2. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the printer. 3.
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Troubleshooting Paper Jams in the Center Tray 1. If the paper is jammed at the exit to the center output tray, carefully pull the paper in the direction shown. wc74xx-044 2. Open the finisher transport cover, then close it. wc74xx-045 Paper Jams in the Finisher Transport 1.
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Clearing Paper Jams 2. Remove the jammed paper. wc74xx-047 3. If no paper is visible, turn green knob 1 in the direction shown and carefully pull out the jammed paper. wc74xx-048 4. Close the finisher transport cover. Paper Jams at 2a in the Finisher 1.
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Troubleshooting 2. Open the front door of the finisher. wc74xx-043 3. Move green lever 2a to the right. wc74xx-050 4. Remove the jammed paper. wc74xx-051 5. Return lever 2a to its original position. 6. Close the front door of the finisher. WorkCentre 7425/7428/7435 User Guide...
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Clearing Paper Jams Paper Jams at 2a in the Finisher (Using Knob 2c) 1. If the paper is visible at the output tray exit, carefully remove the paper by pulling it in the direction shown. wc74xx-044 2. Open the front door of the finisher. wc74xx-043 3.
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Troubleshooting 4. Turn green knob 2c in the direction shown to release the paper. wc74xx-052 5. Carefully remove the paper. wc74xx-068 6. Return lever 2a to its original position. 7. Close the front door of the finisher. Paper Jams at 2b in the Finisher 1.
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Clearing Paper Jams 2. Move green lever 2b to the right, then remove the paper. wc74xx-053 3. Return lever 2b to its original position. 4. Close the front door of the finisher. Paper Jams at 2b in the Finisher (Using Knob 2c) 1.
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Troubleshooting 3. Turn green knob 2c in the direction shown to release the paper. wc74xx-120 4. Carefully remove the paper. wc74xx-069 5. Return lever 2b to its original position. 6. Close the front door of the finisher. Paper Jams at 3 in the Finisher 1.
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Clearing Paper Jams 2. Pull down green lever 3. wc74xx-054 3. Remove the jammed paper. wc74xx-055 4. Return lever 3 to its original position. 5. Close the front door of the finisher. Paper Jams at 5 in the Finisher 1. Open finisher exit cover 5 by lifting upward at green label 5. wc74xx-056 WorkCentre 7425/7428/7435 User Guide...
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Troubleshooting 2. Carefully remove the paper by pulling it in the direction shown. wc74xx-057 3. Return exit cover 5 to its original position. Paper Jams at 4a in the Finisher (with Booklet Maker) 1. Open the front door of the finisher. wc74xx-043 2.
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Clearing Paper Jams 3. Turn green knob 4a in the direction shown to remove the jammed paper. wc74xx-059 4. Return unit 4 to its original position. 5. Close the front door of the finisher. Paper Jams at 4b in the Finisher (with Booklet Maker) 1.
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Troubleshooting 3. If paper is visible, remove the jammed paper by pulling in the direction shown. wc74xx-061 4. Using the green handle, pull out unit 4 until it stops. wc74xx-062 5. Remove the jammed paper from the upper left side and inside of the unit. wc74xx-063 6.
4. Close the front door of the finisher. Solving Problems with Paper Jams The printer is designed to function with minimal paper jams using Xerox supported media types only. Other media types may cause more frequent paper jams. If supported media is jamming frequently in one area, that area may need to be cleaned or repaired.
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Troubleshooting The Printer Pulls Multiple Sheets Together Probable Causes Solutions The paper tray is too full. Remove some of the paper. Do not load paper past fill line. The front edges of the paper are not even. Remove the media, align the front edges, and then reload it.
Duplex Unit Jams Probable Causes Solutions Unsupported media (wrong size, thickness, type, etc.) Supported Use only Xerox-approved media. See is being used. Media on page 45. Recheck the media path inside the duplex unit and make sure that you have removed all of the jammed paper.
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Ensure that custom cut media is the correct size. Slight errors in cutting can result in jams. Supported Media Use Xerox-approved media. See on page 45. The recommended transparency or label sheet is Load the transparencies or label sheets according to facing the wrong way in the tray.
Clearing Paper Jams Minimizing Paper Jams This section provides information to aid you in minimizing paper jams. Make sure to: • Use only supported media. For more information see Supported Media on page 45. • Set the tray settings to the loaded media size and type. •...
Troubleshooting Clearing Staple Jams This section includes: • Clearing Staple Jams in the Integrated Finisher on page 224 • Clearing Main Staple Jams in the Office LX Finisher on page 226 • Clearing Main Staple Jams in the Professional Finisher on page 228 •...
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Clearing Staple Jams 3. Open the staple cartridge clamp by pulling firmly in the direction shown. wc74xx-121 4. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2). Warning: The points of the jammed staples are sharp.
Troubleshooting Clearing Main Staple Jams in the Office LX Finisher Warning: Do not perform this procedure when the printer is copying or printing. 1. Open the finisher front cover. wc74xx-093 2. The staple cartridge holder is located inside the finisher cabinet. Pull the staple cartridge holder toward you until it stops.
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Clearing Staple Jams 5. Open the staple cartridge clamp by pulling firmly in the direction shown. wc74xx-121 6. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2). Warning: The points of the jammed staples are sharp.
Troubleshooting Clearing Main Staple Jams in the Professional Finisher Warning: Do not perform this procedure when the printer is copying or printing. 1. Open the finisher front door. wc74xx-043 2. Hold the staple cartridge unit by orange lever R1 and push it to the right. (R1) wc74xx-100 3.
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Clearing Staple Jams 4. Open the staple cartridge clamp by pulling firmly in the direction shown. wc74xx-121 5. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2). Warning: The points of the jammed staples are sharp.
Troubleshooting Clearing Booklet Staple Jams in the Professional Finisher The Professional Finisher uses two staple cartridges labeled R2 and R3. Booklet stapling requires that both staple cartridges be free of jammed staples. Warning: Do not perform this procedure when the printer is copying or printing. 1.
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Clearing Staple Jams 4. While gripping the orange tabs of the staple cartridge, rotate it in the direction shown. wc74xx-106 5. Lift the staple cartridge out of the staple cartridge unit. wc74xx-107 6. Remove the jammed staples by pulling them in the direction shown. Warning: The points of the jammed staples are sharp.
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Troubleshooting 8. Return the staple cartridge unit to its original position. wc74xx-125 9. If no jammed staples were found, repeat Steps 3 through 6 for the other staple cartridge. 10. Close the finisher front door. WorkCentre 7425/7428/7435 User Guide...
When the copy or scan quality is poor, choose the closest symptom from the following table to correct the problem. If the quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller. Symptom...
Troubleshooting Fax Problems If the fax cannot be sent correctly, refer to the following table, and then perform the indicated operation. If the fax still cannot be sent correctly, even after performing the described operations, contact your service representative. This section includes: •...
Fax Problems Problems Sending Faxes Symptom Cause Solution The document is not scanned. The document is too thick, too Use the document glass to send thin, or too small. the fax. The document is scanned at an The document guides are not Slide the document guides to fit angle.
Troubleshooting Problems Receiving Faxes Symptom Cause Solution The received fax is blank. There may be a problem with the Check that the printer can make telephone connection or with the clean copies. If it can, have the caller’s fax machine. caller send the fax again.
Alerts provide messages and instructions for helping the user solve problems that may arise when faxing or scanning. Alerts can be viewed through CentreWare IS or through the Xerox Support Centre utility. Alerts can also be viewed by touching More Status in the print options (driver).
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Troubleshooting Resource Link A resource for tools and information, www.xerox.com/office/businessresourcecenter such as printing templates, helpful tips, and customized features to meet your individual needs Local sales and support center www.xerox.com/office/worldcontacts Printer registration www.xerox.com/office/register Material Safety Data Sheets identify www.xerox.com/msds materials, and provide information on (U.S.
Product Specifications This chapter includes: • Physical Specifications on page 240 • Environmental Specifications on page 242 • Electrical Specifications on page 243 • Performance Specifications on page 244 • Controller Specifications on page 245 For media specifications and capacities, see Supported Media on page 45.
Product Specifications Physical Specifications Base Unit • Width: 1129 mm (44.4 in.) • Depth: 679 mm (26.7 in.) • Weight: 101 kg (222 lb.) Clearance Requirements: Base Unit 10.0 cm (3.9 in.) 30.7 cm (12.1 in.) 206.7 cm (81.4 in.) 177.8 cm (70.0 in.) 128.9 cm...
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Physical Specifications Clearance Requirements: Base Unit with Office Finisher LX 10.0 cm (3.9 in.) 206.7 cm (81.4 in.) 235.6 cm 88.5 cm (92.0 in.) 128.9 cm (34.8 in.) 90.6 cm (50.7 in.) (35.7 in.) wc74xx-138 WorkCentre 7425/7428/7435 User Guide...
Product Specifications Environmental Specifications Temperature • Operating: 10° to 28° C / 50° to 82° F Relative Humidity • Operating: 15% to 85% (non-condensing) WorkCentre 7425/7428/7435 User Guide...
110-127 V: 12A • 220-240 V: 10A USA E Qualified Product NERGY As an E partner, Xerox Corporation has determined that the basic NERGY configuration of this product meets the E guidelines for energy NERGY efficiency. The E and E...
Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. Ozone Release During print operation, a small quantity of ozone is released. This amount is not large enough to harm anyone adversely.
Regulatory Information Copy Regulations United States Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or Securities of the United States Government, such as: •...
Copy Regulations 8. Draft Registration Cards. 9. Selective Service Induction papers that bear any of the following Registrant’s information: • Earnings or Income • Court Record • Physical or mental condition • Dependency Status • Previous military service Exception: United States military discharge certificates may be copied. 10.
Regulatory Information 8. Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the copy falsely purports to be a certified copy thereof. 9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner.
REN is separately shown on the label. If this Xerox equipment causes harm to the telephone network, the Telephone Company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the Telephone Company will notify the customer as soon as possible.
Company may request that you disconnect the equipment until the problem is resolved. Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox Service provider. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.
DTMF signaling. DTMF signaling provides reliable and faster call setup. Modification of this product, connection to external control software or to external control apparatus not authorized by Xerox, will invalidate its certification. New Zealand Telecom Warning Notice 1.
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Regulatory Information 8. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 9. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications: For repeat calls to the same number: •...
Material Safety Data Sheets Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. WorkCentre 7425/7428/7435 User Guide...
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Regulatory Information WorkCentre 7425/7428/7435 User Guide...
262 All Countries If you are managing the disposal of your Xerox product, please note that the product contains lamp(s) with mercury, and may contain lead, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life takeback information.
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Information for Users on Collection and Disposal of Old Equipment and Used Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Recycling and Disposal North America Xerox operates an equipment takeback and reuse/recycle program. Contact your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment or for recycling and disposal information, contact your local authorities.
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161 Windows install printer drivers for Windows 2000 or later, 39 Windows networking quick CD-ROM installation Windows 2000 or later, 39 Xerox Scan Utility scan template setup feature, 134 scan templates, 134 Xerox Welcome Center, 20 WorkCentre 7425/7428/7435 User Guide...