Warranty Service - Honda EMS4000 Owner's Manual

Warranty Service
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us.
All Honda warranty details are explained in the Distributor's Limited
Warranty. Normally, any problems concerning the product will be handled
by your dealer's service department. If you have a warranty problem that
has not been handled to your satisfaction, we suggest you take the follow-
ing action:
l
Discuss your problem with a member of dealership management.
Of-
ten complaints can be quickly resolved at that level. If the problem
has already been reviewed with the Service Manager, contact the
owner of the dealership or the General Manager.
l
If your problem still has not been resolved to your satisfaction, contact
the Customer Relations Department at the zone service office of Ameri-
can Honda Motor Co., Inc. in your area. Zone service office locations
are shown on the following page. We will need the following information
in order to assist you:
-Your name, address, and telephone number
-Engine model and serial
number
-Date of purchase
-Dealer name and address
-Nature of the problem
After reviewing all the facts involved, you will be advised of what action
can be taken. Please bear in mind that your problem will likely be re-
solved at the dealership, using the dealer's facilities, equipment, and
personnel, so it is very important that your initial contact be with the
dealer.
Your purchase of a Honda engine is greatly appreciated by both the
dealer and American Honda Motor Co., Inc. We want to assist you in ev-
ery way possible to assure your complete satisfaction with your
purchase.
43