Related Manuals for Avaya 1408
Summary of Contents for Avaya 1408
- Page 1 IP Office 1408, 1416, 1608 and 1616 Phone Guide 15-601040 Issue 04d - (25 January 2011)
- Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.
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Page 3: Table Of Contents
5.2.3 Unpark (Status Menu) ................50 14.1.2 Logging In on a Not Logged In Phone ................87 14.1.3 Logging In on an Unregistered Phone ................87 1408, 1416, 1608 and 1616 Phone Guide Page 3 IP Office 15-601040 Issue 04d (25 January 2011) - Page 4 ..............152 17.2.18 Internal Auto Answer ................120 19.11 Parked Calls ..............152 17.2.19 Ringer Off ................120 19.12 System Alarms ..............152 1408, 1416, 1608 and 1616 Phone Guide Page 4 IP Office 15-601040 Issue 04d (25 January 2011)
- Page 5 ..............185 23.29 Short Codes ..............185 23.30 Small Community Network ..............185 23.31 System Administrator ..............185 23.32 System Phone User ..............185 1408, 1416, 1608 and 1616 Phone Guide Page 5 IP Office 15-601040 Issue 04d (25 January 2011)
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Page 7: Introduction
Chapter 1. Introduction 1408, 1416, 1608 and 1616 Phone Guide Page 7 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 9: Important Safety Information
Introduction: 1. Introduction This guide is for 1408, 1608, 1416 and 1616 phones when being used on an IP Office telephone system running IP Office Release 6.1 and higher software. 1416, 1616 Telephone 1408, 1608 Telephone 1.1 Important Safety Information Warning: This handset may pickup small metal objects such as metal pins or staples. -
Page 10: 1408 And 1608 Phones
1.2 1408 and 1608 Phones The diagram below shows the main features of a 1408 or 1608 phone. · This phone has 8 programmable buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure additional appearance buttons. -
Page 11: 1416 And 1616 Phones
· The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some additional options, see IP Phone Features 1408, 1416, 1608 and 1616 Phone Guide Page 11 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 12: Button Modules
Failure to connect and restart the equipment in the correct order may cause the phone to not function correctly. · The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa. 1408, 1416, 1608 and 1616 Phone Guide Page 12... -
Page 13: Phone Keys
These button represent calls that you can make or receive. Feature Buttons - Those key not configured as appearance keys can be used for other functions. · 1408, 1416, 1608 and 1616 Phone Guide Page 13 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 14: The Phone Stand
This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position. On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below. 1408, 1416, 1608 and 1616 Phone Guide Page 14 IP Office... -
Page 15: Labels
· The phone may be powered from the network if Power over Ethernet (PoE) is available. Otherwise the phone needs its own power supply unit. 1408, 1416, 1608 and 1616 Phone Guide Page 15 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 16: The Main Phone Menus
The action of each button is normally set by the system administrator. However you can also use the self-administer menu to select and assign actions to the buttons. 1408, 1416, 1608 and 1616 Phone Guide Page 16 IP Office 15-601040 Issue 04d (25 January 2011) - Page 17 You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features menu. 1408, 1416, 1608 and 1616 Phone Guide Page 17 IP Office 15-601040 Issue 04d (25 January 2011)
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Page 18: Other Menus
This menu is accessed by pressing the key. The call log you see is a call log stored on the telephone system. If you login at another 1408, 1416, 1608 or 1616 phone, your call log moves with you. Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed calls. -
Page 19: Appearance Buttons/Menu
Those buttons that have not been configured as appearance buttons can be used feature buttons 1408, 1416, 1608 and 1616 Phone Guide Page 19 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 20: Using The Appearance Menu
· S = System Alarm If you are configured as a system administrator , an S in the phone's display indicates a system alarm (IP500 V2 only) 1408, 1416, 1608 and 1616 Phone Guide Page 20 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 21: Call Apperance Buttons
Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1408, 1416, 1608 and 1616 Phone Guide Page 21 IP Office 15-601040 Issue 04d (25 January 2011) - Page 22 The call that you made or received on the call appearance has been put on hold by the other party. Holding You have put the call on hold. 1408, 1416, 1608 and 1616 Phone Guide Page 22 IP Office 15-601040 Issue 04d (25 January 2011)
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Page 23: Bridged Appearance Buttons
Red off. Inaccessible The button pressed is not useable. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1408, 1416, 1608 and 1616 Phone Guide Page 23 IP Office 15-601040 Issue 04d (25 January 2011) - Page 24 If the other user puts their call on the matching call appearance on hold, your bridged appearance will indicate the held call. You can retrieve the held call by pressing the Pickup soft key or pressing the bridged appearance button. 1408, 1416, 1608 and 1616 Phone Guide Page 24 IP Office...
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Page 25: Call Coverage Buttons
Green on. Red off. On Hold Here The covered call has been put on hold by the call coverage button user. Green fast flash. 1408, 1416, 1608 and 1616 Phone Guide Page 25 IP Office 15-601040 Issue 04d (25 January 2011) - Page 26 If the call is from another internal user and they put the call on hold, the held state is indicated. You can retrieve the call from hold by pressing the call coverage button again. 1408, 1416, 1608 and 1616 Phone Guide Page 26 IP Office...
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Page 27: Line Appearance Buttons
Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be Green broken bridged into. flash. 1408, 1416, 1608 and 1616 Phone Guide Page 27 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 29: Making Calls
Chapter 2. Making Calls 1408, 1416, 1608 and 1616 Phone Guide Page 29 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 30: 2. Making Calls
If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed. The display will indicate when the call is connected to the destination or to an outgoing line. 1408, 1416, 1608 and 1616 Phone Guide Page 30... -
Page 31: En-Bloc Dialing
En-Bloc Dial. 5. Use the left and right arrow keys to change the setting or use the indicated soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 31 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 32: Call Soft Key Options
Quiet the ringer for the current alerting call. The call will continue alerting until either answered or it goes to voicemail. · Pickup Answer the call that is held or alerting another user. · ToVM Send an alerting call to your voicemail. 1408, 1416, 1608 and 1616 Phone Guide Page 32 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 33: Calling A Person From The Contacts List
2. Press the Call soft key or OK to call the number displayed in the call record. 1408, 1416, 1608 and 1616 Phone Guide Page 33 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 34: Redialling A Previous Number
Feature Button self-administer function can be used to assign a feature button as a page button using the Group Paging action. 1408, 1416, 1608 and 1616 Phone Guide Page 34 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 35: Withholding Your Number
Withhold Number. 5. Use the left or right arrow keys to change the current setting or press the indicated soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 35 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 36: Adjust The Call Volume
HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 1408, 1416, 1608 and 1616 Phone Guide Page 36 IP Office... -
Page 37: Answering Calls
Chapter 3. Answering Calls 1408, 1416, 1608 and 1616 Phone Guide Page 37 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 38: 3. Answering Calls
1. This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 1408, 1416, 1608 and 1616 Phone Guide Page 38... -
Page 39: Divert A Call To Voicemail
This function can be assigned to a feature button configured with the Internal Auto Answer action. The button lamp will indicate when internal auto answer is on. 1408, 1416, 1608 and 1616 Phone Guide Page 39 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 40: Call Pickup
Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 1408, 1416, 1608 and 1616 Phone Guide Page 40 IP Office... -
Page 41: Redialling
Chapter 4. Redialling 1408, 1416, 1608 and 1616 Phone Guide Page 41 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 42: Redial A Call (One Mode)
2. Press the Call soft key or OK to call the number displayed in the call record. 3. Continue in the same way as for a normal dialed call. 1408, 1416, 1608 and 1616 Phone Guide Page 42 IP Office... -
Page 43: Selecting Your Redial Mode
6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 43 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 44: View Call Details
Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 44 IP Office... -
Page 45: Holding And Parking Calls
Chapter 5. Holding and Parking Calls 1408, 1416, 1608 and 1616 Phone Guide Page 45 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 46: 5. Holding And Parking Calls
... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 1408, 1416, 1608 and 1616 Phone Guide Page 46 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 47: Holding Calls
· You can press the >> double-arrow soft key. · Press the Pickup soft key to take the call off hold. 1408, 1416, 1608 and 1616 Phone Guide Page 47 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 48: Switching Between Calls
1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416, 1608 and 1616 Phone Guide Page 48... -
Page 49: Parking Calls
Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. 1408, 1416, 1608 and 1616 Phone Guide Page 49 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 50: Park Using The Menu
4. Use the up and down arrow keys to scroll through the parked calls. 5. To unpark a particular call, press the CPkUp soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 50 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 51: 1408, 1416, 1608 And 1616 Phone Guide Ip Office
Chapter 6. Transferring Calls 1408, 1416, 1608 and 1616 Phone Guide Page 51 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 52: Transfer To Voicemail
1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416, 1608 and 1616 Phone Guide Page 52... -
Page 53: Account Codes
Chapter 7. Account Codes 1408, 1416, 1608 and 1616 Phone Guide Page 53 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 54: Forced Account Code Entry
Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 1408, 1416, 1608 and 1616 Phone Guide Page 54 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 55: Conference Calls
Chapter 8. Conference Calls 1408, 1416, 1608 and 1616 Phone Guide Page 55 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 56: Starting A Conference
5. If they do not want to join the call or do not answer, press DROP and then press the appearance key of the held call (fast green flash). 1408, 1416, 1608 and 1616 Phone Guide Page 56 IP Office... -
Page 57: Viewing Conference Details
1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416, 1608 and 1616 Phone Guide Page 57... -
Page 58: Holding A Conference Call
1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end it. Consult your system administrator for details. 1408, 1416, 1608 and 1616 Phone Guide Page 58... -
Page 59: Headset Operation
Chapter 9. Headset Operation 1408, 1416, 1608 and 1616 Phone Guide Page 59 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 60: Headset Volume
Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 60 IP Office... -
Page 61: Handsfree Speaker Operation
Chapter 10. Handsfree Speaker Operation 1408, 1416, 1608 and 1616 Phone Guide Page 61 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 62: Speaker Volume
Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 62 IP Office... -
Page 63: Contacts/Directory
Chapter 11. Contacts/Directory 1408, 1416, 1608 and 1616 Phone Guide Page 63 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 64: 11. Contacts/Directory
These contacts are stored by the telephone system as part of your user settings. · They are displayed on the phone while you are using it. If you hot desk to another 1408, 1416, 1608 or 1616 phone, your personal contacts move with you. -
Page 65: Viewing Contacts Details
It is also present for external directory entries if you have been setup as a system phone user by the system administrator. Edit · Edit the name and number. Delete · Delete the name and number. 1408, 1416, 1608 and 1616 Phone Guide Page 65 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 66: Make A Call From The Directory
· To view additional details about the currently displayed name, press the Details key. · When the required entry is displayed, press Select. 3. You will be returned to the menu in which you selected the Dir soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 66 IP Office... -
Page 67: Adding A New Contact
· However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favour of the local one. 1408, 1416, 1608 and 1616 Phone Guide Page 67 IP Office... -
Page 68: Add A Contact From The Call Log
Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 68 IP Office... -
Page 69: Editing A Contact
· However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favour of the local one. 1408, 1416, 1608 and 1616 Phone Guide Page 69 IP Office... -
Page 70: Deleting A Contact
· However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favour of the local one. 1408, 1416, 1608 and 1616 Phone Guide Page 70 IP Office... -
Page 71: Call Log
Chapter 12. Call Log 1408, 1416, 1608 and 1616 Phone Guide Page 71 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 72: 12. Call Log
This menu is accessed by pressing the key. The call log you see is a call log stored on the telephone system. If you login at another 1408, 1416, 1608 or 1616 phone, your call log moves with you. Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed calls. -
Page 73: Using The Call Log
2. Press the Call soft key or OK to call the number displayed in the call record. 1408, 1416, 1608 and 1616 Phone Guide Page 73 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 74: Viewing Call Details
Add the name and number to your personal directory. You can edit the details before they are added. · Back Go back to the normal call screen to select another call record. 1408, 1416, 1608 and 1616 Phone Guide Page 74 IP Office... -
Page 75: Deleting A Record
2. Press the More soft key. 3. Press the Del All soft key to delete all your call log records. 1408, 1416, 1608 and 1616 Phone Guide Page 75 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 76: Adding A Record To Your Contacts
Pause soft key to enter a comma (,) for a 1 second pause in the number dialing. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 76 IP Office... -
Page 77: Voicemail
Chapter 13. Voicemail 1408, 1416, 1608 and 1616 Phone Guide Page 77 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 78: Message Waiting Indication
The system administrator can also configure it so that you receive new message waiting indication for a hunt group or hunt groups. 1408, 1416, 1608 and 1616 Phone Guide Page 78 IP Office... -
Page 79: Checking Messages
(24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 1408, 1416, 1608 and 1616 Phone Guide Page 79 IP Office... -
Page 80: Sending A Message
Switch between the different sets of available soft key functions. · Others Add other extension numbers to which you want to send the message. · Record Record the message again. 1408, 1416, 1608 and 1616 Phone Guide Page 80 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 81: Mailbox Greeting
Intuity voicemail allows a number of greeting to be recorded and then used for different call types (internal, external, etc). These greetings are setup and recorded through the mailbox voice prompt interface or using the IP Office Phone Manager application. 1408, 1416, 1608 and 1616 Phone Guide Page 81 IP Office... -
Page 82: Email Mode
Send an email telling you there is a new message but do not attach a copy of the message. 6. When the required setting is displayed, press the Select soft key. To exit without changing the setting, press the Exit soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 82 IP Office... -
Page 83: Changing Your Voicemail Code
Voicemail. 4. Press the Select soft key. 5. Press the On or Off soft key to change the setting. 1408, 1416, 1608 and 1616 Phone Guide Page 83 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 84: Transfer To Voicemail
· Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 6. You will now see the visual voice menu 1408, 1416, 1608 and 1616 Phone Guide Page 84 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 85: Logging In/Out
Chapter 14. Logging In/Out 1408, 1416, 1608 and 1616 Phone Guide Page 85 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 86: Default Short Codes
You can login at any phone that you want to use. All your calls are then directed to that phone and your user settings are applied to calls made and received. If it is a 1408, 1416, 1608 or 1616 phone, your contacts and call log are displayed by the phone. -
Page 87: Logging In
3. Enter your password. As you enter it, you can use the Bksp and Clear soft keys to make corrections. 4. When you have entered your password, press the OK soft key. If the details are correct, you user details will be loaded into the phone. 1408, 1416, 1608 and 1616 Phone Guide Page 87 IP Office... -
Page 88: Issue 04D (25 January
4. Press the Select soft key or the OK button or the right arrow key. 5. The phone is now locked as indicated by the display. 1408, 1416, 1608 and 1616 Phone Guide Page 88 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 89: Auto Lock
1. Press the Unlock soft key. 2. Enter your login code. 3. Press the Done soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 89 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 90: Changing Your Login Code
3. Press the Select soft key. 4. Press the Log Out soft key. 5. The phone now displays the menu for unregistered phone log in 1408, 1416, 1608 and 1616 Phone Guide Page 90 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 91: Redirecting Calls
Chapter 15. Redirecting Calls 1408, 1416, 1608 and 1616 Phone Guide Page 91 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 92: Voicemail
Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 1408, 1416, 1608 and 1616 Phone Guide Page 92 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 93: Follow Me
Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 93 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 94: Follow Me To (Features Menu)
· To change the destination of the setting, press the Edit soft key. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 94 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 95: Follow Me Here (Features Menu)
· Press the Save soft key to set the follow me here. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 95 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 96: Forwarding Calls
(default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 1408, 1416, 1608 and 1616 Phone Guide Page 96 IP Office... -
Page 97: Access Control
· Switch Forward on No Answer Off: *06 Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 97 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 98: Forward Unconditional (Status Menu)
· Select edit to change the number to which calls are forwarded. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 98 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 99: Forward Unconditional (Features Menu)
Only, External and Group, Non Group Calls and All Calls. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 99 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 100: Forward On No Answer (Status Menu)
Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 100 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 101: Forward On Busy (Status Menu)
Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 101 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 102: Forward On Busy/No Answer (Features Menu)
Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 102 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 103: Do Not Disturb
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1408, 1416, 1608 and 1616 Phone Guide Page 103 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 104: Dnd On/Off (Features Menu)
· Use the Add soft key to add a new number in the same way as if no numbers had been entered. · use the Delete soft key to delete the number shown. 1408, 1416, 1608 and 1616 Phone Guide Page 104... -
Page 105: Twinning
Your settings are applied to both phones. Similarly message waiting indication and voicemail access from either phone will be to your mailbox. If both your twinned phones are 1408, 1416, 1608 or 1616 phones, the call logs and directory contacts on each will be yours. -
Page 107: Groups
Chapter 16. Groups 1408, 1416, 1608 and 1616 Phone Guide Page 107 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 108: Group Membership
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416, 1608 and 1616 Phone Guide Page 108... -
Page 109: Group Membership On/Off (Features Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416, 1608 and 1616 Phone Guide Page 109... -
Page 110: Group Service Status And Fallback
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416, 1608 and 1616 Phone Guide Page 110... -
Page 111: Changing The Group Service Status (Features Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416, 1608 and 1616 Phone Guide Page 111... -
Page 112: Changing The Group Service Status (Status Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416, 1608 and 1616 Phone Guide Page 112... -
Page 113: Changing The Group Fallback
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416, 1608 and 1616 Phone Guide Page 113... -
Page 115: Button Features
Chapter 17. Button Features 1408, 1416, 1608 and 1616 Phone Guide Page 115 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 116: Programming A Button
To do so press Replace. e. Press Back. 11.Repeat the process to program another button or press Back and then Exit to finish. 1408, 1416, 1608 and 1616 Phone Guide Page 116 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 117: Features
· Some actions are not supported on all phones. However they may be set for users who hot desk between different types of phone. 1408, 1416, 1608 and 1616 Phone Guide Page 117 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 118: Abbreviated Dial
The button's green lamp is lit when forwarding is enabled. The button can be pressed again to switch forward unconditional off. 1408, 1416, 1608 and 1616 Phone Guide Page 118 IP Office... -
Page 119: Call Park
DROP key on the phone. 17.2.14 Flash Hook A button configured for this action will send a hook flash signal to a currently connected analog line. 1408, 1416, 1608 and 1616 Phone Guide Page 119 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 120: Group
A button configured with this action can be used to turn your phone's ringer on or off. Status 16XX/44XX/64XX - On Green on. - Off Off. 1408, 1416, 1608 and 1616 Phone Guide Page 120 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 121: Self-Administer
ID information. Temporarily turning the call timer of the currently selected call appearance on or off can be done using a Timer button. 1408, 1416, 1608 and 1616 Phone Guide Page 121... - Page 122 Note that after the call, when the call appearance is next used, whether the timer is displayed or not to start with is controlled again by the Call Timer setting. 1408, 1416, 1608 and 1616 Phone Guide Page 122 IP Office 15-601040 Issue 04d (25 January 2011)
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Page 123: User
· If the user enables DND through Mobile Call Control or one-X Mobile client, their status will show as DND. · Calls from the IP Office direct to the user's twinned destination number rather than redirected by twinning will not change the user's status. 1408, 1416, 1608 and 1616 Phone Guide Page 123 IP Office... -
Page 125: Phone Settings
Chapter 18. Phone Settings 1408, 1416, 1608 and 1616 Phone Guide Page 125 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 126: 18. Phone Settings
Headset Volume Ring Sound · · Speaker Volume Ringer Volume · · Automatic Gain Control Internal Auto Answer · · Default Audio Path · 1408, 1416, 1608 and 1616 Phone Guide Page 126 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 127: Mobile Twinning
Withhold Number. 5. Use the left or right arrow keys to change the current setting or press the indicated soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 127 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 128: Redial Mode
6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 128 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 129: En-Bloc Dialing
5. Press the Erase soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 129 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 130: Auto Lock
· 1 / 5 / 30 / 60 Lock the phone after the indicated number of minutes. 6. Press the Done soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 130 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 131: Ringer Controls
Disable Ringer. 5. Press the Change soft key to change the setting. Selecting On will turn the ringer off. 1408, 1416, 1608 and 1616 Phone Guide Page 131 IP Office... -
Page 132: Visual Alerting
5. Press the Change soft key to change the setting. · Ring Use normal ringing. · Abbr Use a single non-repeated ring (abbreviated ring). · Off No ring. 1408, 1416, 1608 and 1616 Phone Guide Page 132 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 133: Ring Sound
· To leave the menu without making any changes press the Cancel soft key. 4. When completed, press the Done soft key. 5. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 133 IP Office... -
Page 134: Ringer Volume
This function can be assigned to a feature button configured with the Internal Auto Answer action. The button lamp will indicate when internal auto answer is on. 1408, 1416, 1608 and 1616 Phone Guide Page 134 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 135: Display Controls
6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 135 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 136: Call Timer Display
Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 136 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 137: Display Language
7. To select the language currently displayed, press the Select soft key or OK. 8. When completed, press the Done soft key. 9. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 137 IP Office... -
Page 138: Display Name
On/Off soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 138 IP Office... -
Page 139: Show Call Waiting
Do not use the inactivity timer. · 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Done soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 139 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 140: Volume And Sound
· Switch automatic gain control on or off. Note The system administrator can set your phone to reset its volume after each call. 1408, 1416, 1608 and 1616 Phone Guide Page 140 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 141: Button Clicks
2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 1408, 1416, 1608 and 1616 Phone Guide Page 141 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 142: Speaker Volume
Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408, 1416, 1608 and 1616 Phone Guide Page 142 IP Office... -
Page 143: Backup/Restore
3. Press the Select soft key. 4. Press the Backup soft key. Access Control This option is only available if your system administrator has configured backup/restore operation. 1408, 1416, 1608 and 1616 Phone Guide Page 143 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 144: Restore
Manual Restore. 5. Press the Restore soft key. Access Control This option is only available if your system administrator has configured backup/restore operation. 1408, 1416, 1608 and 1616 Phone Guide Page 144 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 145: Viewing Information
7. To return to the parent menu, press the Back soft key. The diagram below summarizes the information accessible through the menu. 1408, 1416, 1608 and 1616 Phone Guide Page 145 IP Office... - Page 146 1408, 1416, 1608 and 1616 Phone Guide Page 146 IP Office 15-601040 Issue 04d (25 January 2011)
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Page 147: Status Menu
Chapter 19. Status Menu 1408, 1416, 1608 and 1616 Phone Guide Page 147 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 148: Do Not Disturb
· To change the destination of the setting, press the Edit soft key. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 148 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 149: Follow Me Here
Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 149 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 150: Forward On No Answer
· Select edit to change the number to which calls are forwarded. Access Control The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. 1408, 1416, 1608 and 1616 Phone Guide Page 150 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 151: Forwarded Here
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408, 1416, 1608 and 1616 Phone Guide Page 151... -
Page 152: Mobile Twinning
There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1408, 1416, 1608 and 1616 Phone Guide Page 152 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 153: Short Codes Index
Chapter 20. Short Codes 1408, 1416, 1608 and 1616 Phone Guide Page 153 IP Office 15-601040 Issue 04d (25 January 2011) - Page 154 · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1408, 1416, 1608 and 1616 Phone Guide Page 154 IP Office 15-601040 Issue 04d (25 January 2011)
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Page 155: Hunt Group
Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 1408, 1416, 1608 and 1616 Phone Guide Page 155 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 157: System Administration
Chapter 21. System Administration 1408, 1416, 1608 and 1616 Phone Guide Page 157 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 158: Checking The System And Software Version
8. Press the Select soft key or the OK button or the right arrow key. 9. You can now scroll through information about the system including its IP address and license key serial number. 1408, 1416, 1608 and 1616 Phone Guide Page 158 IP Office... -
Page 159: Checking The Time Settings
Phone User. 3. Press the Select soft key or the OK button or the right arrow key. 1408, 1416, 1608 and 1616 Phone Guide Page 159 IP Office 15-601040 Issue 04d (25 January 2011) - Page 160 10.When a complete valid time has been entered, the display will confirm that by showing the Done soft key option. 11.To set the time as the new time to be used by the telephone system press the Done soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 160...
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Page 161: Setting The Time Offset
· To change the offset from between positive or negative press the +/- soft key. 10.When a valid offset has been entered, the Done soft key is displayed. 11.To apply the offset to the current telephone system time press the Done soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 161 IP Office... -
Page 162: System Shutdown
Only proceed is you are sure. If you are not sure press the Back soft key. 11.If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 1408, 1416, 1608 and 1616 Phone Guide Page 162 IP Office... -
Page 163: Memory Card Management
· Copy This option is available on systems where both a System and Option memory card are active. It copies the contents of the System card to the Option card. 1408, 1416, 1608 and 1616 Phone Guide Page 163 IP Office... -
Page 164: System Alarms
There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1408, 1416, 1608 and 1616 Phone Guide Page 164 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 165: The Phone Menus
Chapter 22. The Phone Menus 1408, 1416, 1608 and 1616 Phone Guide Page 165 IP Office 15-601040 Issue 04d (25 January 2011) - Page 166 System Admin Menu · This menu is only available to a user who has been configured as a 'system phone' user by the system maintainer. 1408, 1416, 1608 and 1616 Phone Guide Page 166 IP Office 15-601040 Issue 04d (25 January 2011)
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Page 167: Features Menu
Access Control The system administrator controls whether you can access some of the menus. Others are only available if certain perquisites are met: 1408, 1416, 1608 and 1616 Phone Guide Page 167 IP Office 15-601040 Issue 04d (25 January 2011) - Page 168 · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Admin option is only shown if you have been configured as a 'System Phone' user. 1408, 1416, 1608 and 1616 Phone Guide Page 168...
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Page 169: Self-Administer Menu
The Phone Menus: Features Menu 22.2 Self-Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer. 1408, 1416, 1608 and 1616 Phone Guide Page 169 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 170: Visual Voice Menu
The Email option is only available if configured by the system administrator. Hunt group mailbox access is only available if configured by the system administrator. 1408, 1416, 1608 and 1616 Phone Guide Page 170 IP Office... -
Page 171: Status Menu
The Phone Menus: Visual Voice Menu 22.4 Status Menu This menu is accessed by pressing the Status soft key. 1408, 1416, 1608 and 1616 Phone Guide Page 171 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 172: Phone A-Menu
It can also be used to view details of the phones software. The following options are not used with IP Office and are not included in this documentation; Go to Incoming Call. 1408, 1416, 1608 and 1616 Phone Guide Page 172... - Page 173 The following options are not used with IP Office and are not included in this documentation; Applications, Log- Answered, Log-Un-Answered, Log-Outgoing, Log-Bridged, Erase Contacts, Erase Call Log and Stay in Contacts 1408, 1416, 1608 and 1616 Phone Guide Page 173...
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Page 174: Call Log Menu
22.6 Call Log Menu This menu is accessed by pressing the key. The diagram below summarizes the structure of the menu. 1408, 1416, 1608 and 1616 Phone Guide Page 174 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 175: Contacts Menu
This menu is accessed by pressing the key. This menu is used to access your own personal contacts and the system directory of contacts. 1408, 1416, 1608 and 1616 Phone Guide Page 175 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 176: Redial Menu
This menu is only used when you set your redial mode to List. The numbers (up to 10) shown come from your outgoing call log. 1408, 1416, 1608 and 1616 Phone Guide Page 176 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 177: Phone Locked Menu
· None of the menus for your user settings can be accessed. · To unlock the phone requires your login code if you have configured a login code 1408, 1416, 1608 and 1616 Phone Guide Page 177 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 178: System Admin Menu
22.10 System Admin Menu This menu is only available to users who have been configured as a system phone user. 1408, 1416, 1608 and 1616 Phone Guide Page 178 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 179: Error Screens
This should only last a few seconds. However if the system administrator has done this to install new phone software it may take several minutes and should not be interrupted. 1608 and 1616 only. 1408, 1416, 1608 and 1616 Phone Guide Page 179 IP Office... -
Page 181: Glossary
Chapter 23. Glossary 1408, 1416, 1608 and 1616 Phone Guide Page 181 IP Office 15-601040 Issue 04d (25 January 2011) -
Page 182: Abbreviated Ring
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's display when you have do not disturb enabled. 1408, 1416, 1608 and 1616 Phone Guide Page 182 IP Office... -
Page 183: Do Not Disturb Exceptions
(default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 1408, 1416, 1608 and 1616 Phone Guide Page 183 IP Office... -
Page 184: Group
You can use a login code to login at any phone on the telephone system and then use that phone as your own. While logged in at a 1408, 1416, 1608 or 1616 phone, you can use the phone's menus to set and change your login code. -
Page 185: Twinning
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning 1408, 1416, 1608 and 1616 Phone Guide Page 185 IP Office 15-601040 Issue 04d (25 January 2011) - Page 187 Call Waiting Call Coverage Button State 25 Divert Call Log 33, 68, 73, 74, 75, 76 To voicemail 39, 84 Call from 33, 73 1408, 1416, 1608 and 1616 Phone Guide Page 187 IP Office 15-601040 Issue 04d (25 January 2011)
- Page 188 Missed calls Missed 18, 72 Hunt group calls 18, 72 Service status 110, 111, 112, 151 Mobile Twinning Group Member 20 Number 105, 127 1408, 1416, 1608 and 1616 Phone Guide Page 188 IP Office 15-601040 Issue 04d (25 January 2011)
- Page 189 Select 21, 23, 25, 27 Waiting Call 139 Self Admin Withhold Number 35, 127 Menu Send All Calls 98, 99, 150 Socket Headset 10, 11 1408, 1416, 1608 and 1616 Phone Guide Page 189 IP Office 15-601040 Issue 04d (25 January 2011)
- Page 191 1408, 1416, 1608 and 1616 Phone Guide Page 191 IP Office 15-601040 Issue 04d (25 January 2011)
- Page 192 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.