Hapter; Tapi Integration; Installing The Tapi Proxy Server - Altigen AltiWare ACM 5.2 Administration Manual

If your office uses Microsoft Office Outlook, ACT!, or Goldmine—applications that let you
call contacts without manually dialing the telephone's keypad and that support the
Telephony Application Programming Interface (TAPI)—you can install AltiGen's TAPI
gateway to use this functionality through your AltiWare installation.
AltiWare implements its TAPI service provider based on TAPI 2.1.
Only outbound dialing functions are supported in the TAPI gateway. Users can
Note:
make outbound calls from their extensions, but call control functions such as
transfer, hold, and park, are not supported.
Windows Vista operating system is using TAPI 3.1, which is not supported by
Note:
AltiGen.
AltiGen's TAPI implementation has two components:
TAPI Proxy Server—installed on the AltiWare server system
•
TAPI Service Provider—installed on the client systems
•
Install TAPI Proxy Server and TAPI Service Provider after physically configuring your
AltiWare system. The TAPI Service Provider will automatically load the AltiWare
configuration. If you change the AltiWare configuration after installing TAPI, by
physically adding, removing, or moving extensions, you will have to uninstall and
reinstall the TAPI Service Provider to reload the AltiWare configuration.

Installing the TAPI Proxy Server

Your server must meet the following requirements:
Microsoft Windows 2000 Server, Windows 2003 Server, or Windows XP
•
Network connection with TCP/IP enabled
•
To install AltiGen TAPI Proxy Server on the server
1. On your AltiWare CD-ROM, open the TAPI Gateway folder.
2. Open the Tapi_Server subfolder, and run SETUP.EXE.
The service is started automatically. No configuration parameters need to be set on the
server.

TAPI Integration

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