Setting Up Station Speed Dialing - Altigen AltiWare ACM 5.2 Administration Manual

Chapter 15: Extension Configuration
When a user is first assigned to a workgroup, it is set as their default outgoing workgroup
and remains so no matter how many workgroups the user is subsequently assigned to.
If an agent is unassigned from their outgoing workgroup, the outgoing workgroup is
automatically set to N/A.

Setting up Station Speed Dialing

For each extension, you can set up to 20 station speed dial numbers. The numbers
available are from 00–19, and are entered by the user following the extension speed dial
access code, #77.
To work with Speed Dialing settings, click the Speed Dialing tab, then select the
extension you want to set speed dialing for.
Figure 5. Extension Configuration, Speed Dialing tab
Editing Speed Dial Entries
To add or edit an entry
1. Double-click the Station Speed ID number you want to work with, or select the
number and click Edit. Or click Add to add an entry. A dialog box appears:
192
AltiWare ACM 5.2 Administration Manual