Example: Aa Planning; Adding Auto Attendants - Altigen AltiWare ACC 5.2 Administration Manual

Chapter 7: Auto Attendant Configuration
record custom phrases, use pre-recorded phrases and use professionally recorded
phrases.

Example: AA Planning

Auto Attendant ID:
Main Menu for XYZ Office
Digit Meaning
1 Reserved
for
Extensions
2
(no
prompts)
3
4 Express
Support
5 Sales
6 Technical
Support
7 Phone FAQs Expand Tree
8
9
0 Operator
Planning is essential in
organizing an AA menu structure
that makes sense. Planning also
helps you to identify needs for
custom prompts.
This simple example, using
sample work forms for each
menu, shows a beginning
structure: a main menu and two
of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending
to voice mail, and so on.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level,
go to top level by default.

Adding Auto Attendants

The first 16 AAs are provided with the menus blank. You can edit these as described in
"Editing Auto Attendants" on page 83. You don't need to add a new AA if you're going to
use 16 or fewer.
82
AltiWare ACC 5.2 Administration Manual
100, Phrase 10
Action
Collect
Extension
Collect
Extension
Collect
Extension
Expand Tree
(No. 110)
Expand Tree
(No. 120)
Expand Tree
(No. 130)
(No. 140)
To Operator
110, Phrase 20
Auto Attendant ID:
Express Support
Digit Meaning Action
1 Installation Call Extension
(Workgroup 350)
2 Board Support Call Extension
(Workgroup 360)
3 Version 5 Call Extension
Support (Workgroup 370)
4 Version 6 Call Extension
Support (Workgroup 380)
5
6
7
8
9
0 Operator To Operator
* Repeat Menu Repeat Level
# Main Menu GoTo Top Level
120, Phrase 30
Auto Attendant ID:
Sales
Digit Meaning Action
1 Hardware Call Extension
(Workgroup 310)
2 Applications Call Extension
(Workgroup 320)
3 Check Order GoTo Item 127
Status (Collect Order #)
4 Other: Call Extension
Questions, etc. (Workgroup 311)
5
6
7
8
9
0
* Repeat Menu Repeat Level
# Main Menu GoTo Top Level