Using A Remote Shared Directory - Altigen AltiWare ACC 5.2 Administration Manual

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Note: Important note for Windows 2003 Server users using a remote shared
directory: Refer to the steps described in "Using a Remote Shared Directory"
on page 101.
4. If you are using multiple gateways, and you are not using network attached storage,
check AltiGateways Use FTP Protocol to Transmit Recorded Files to Central
Location.
a.
FTP Server—Enter the IP address of the FTP server.
b.
FTP Access Account—An FTP server account name that AltiGateways can log
in to.
c.
FTP Path—Enter the directory that the files will be transmitted to on the FTP
server.
d.
Password—FTP account password.
5. Click the FTP Test button to verify that login to the FTP server is successful.
6. When you are finished configuring, click OK.
To allow supervisors to record an agent's non-workgroup call, check the
Note:
appropriate check box on the System Configuration General tab. For more
information, see "Setting General Parameters" on page 39.

Using a Remote Shared Directory

It is strongly recommended that you use VRManager to manage centralized recording
and that you save recordings to a local drive or network attached storage on the
AltiGateway that is running AltiServ. If you save recordings to a network drive, and the
network becomes unstable, you could lose any files of conversations being recorded at
that time.
However, if you need to use a remote shared directory, and you are using Windows 2003
Server, follow the steps below:
1. From the desktop, select Map Network Drive from the Tools menu.
Figure 2. Map Network Drive
2. In the Map Network Drive dialog box, click the Sign up for online storage or
connect to a network server link.
An FTP folder must be created for the Central Location, so that it can
be fully accessible through FTP.
The FTP Path must be pointed to the Central Location.
Chapter 9: Call Recording Configuration
AltiWare ACC 5.2 Administration Manual 101

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