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Compaq Presario CQ35-100 - Notebook PC Maintenance And Service Manual

Compaq presario cq35 notebook pc - maintenance and service guide
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Compaq Presario CQ35 Notebook PC
Maintenance and Service Guide
Document Part Number:
May 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.

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Summary of Contents for Compaq Presario CQ35-100 - Notebook PC

  • Page 1 Compaq Presario CQ35 Notebook PC Maintenance and Service Guide Document Part Number: May 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting...
  • Page 3 © Copyright 2009 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation.
  • Page 4 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 5: Table Of Contents

    Contents 1 Product description 2 External component identification Top components ..............2–1 Display components .
  • Page 6 Display assembly ..............4–29 LED board.
  • Page 7 When to back up ..............8–2 Backup suggestions.
  • Page 8 Maintenance and Service Guide...

  • Page 9: Product Description

    UMA graphics Category Description subsystem memory subsystem memory Product Name Compaq Presario CQ35 Notebook PC Processors Intel® Core™2 Duo processors: ■ T9900 3.06-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) ■ T9800 2.93-GHz processor, 6-MB L2 cache, 1066-MHz FSB ■...
  • Page 10 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory Chipset Intel PM45 Intel GM45 Southbridge: ICH9m Graphics nVidia GeForce G 105M with 512 MB of dedicated video memory Mobile Intel GMA 4500 MHD universal memory architecture (UMA, integrated) with shared video memory: ■...
  • Page 11 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8 GB of system RAM PC2-6400, 800-MHz, DDR2 Supports the following configurations: ■ 8192-MB total system memory (4096 × 2, dual-channel) ■...
  • Page 12 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory Audio High-definition audio Integrated subwoofer Supports Microsoft® requirements 2 Altec Lansing Pavilion-branded speakers Webcam VGA camera Fixed (no tilt) Activity LED 640 × 480 by 24 frames per second Ethernet Intel Realtek 8111C 10/100/1000 network interface card (NIC)
  • Page 13 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory Ports Audio-in (mono microphone) Audio-out (stereo headphone) Consumer infrared eSATA HDMI v. 1.3b supporting 1080p with HDCP key HP Smart Adapter power Multi-pin AC power RJ-45 (Ethernet, includes link and activity lights) USB v.
  • Page 14 Product description Discrete graphics UMA graphics Category Description subsystem memory subsystem memory Security Security cable slot Fingerprint reader with Digital Persona software support Operating system Preinstalled: Windows Vista® Business (32 bit) Windows Vista Home Basic (32 bit) Windows Vista Premium (64 and 32 bit) Windows Vista Ultimate (64 bit) FreeDOS Serviceability...

  • Page 15: External Component Identification

    External component identification Top components Display components Item Component Description Wireless antennas On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. ✎ The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 16: Buttons And Fingerprint Reader (Select Models Only)

    External component identification Buttons and fingerprint reader (select models only) Item Component Description ■ When the computer is off, press the button to turn on the computer. Power button* ■ When the computer is on, press the button briefly to initiate Sleep. ■...

  • Page 17: Keys

    External component identification Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 18: Lights

    External component identification Lights Item Component Description Caps lock light On: Caps lock is on. ■ On: The computer is on. Power lights (2)* ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■...

  • Page 19: Pointing Devices

    External component identification Pointing devices Item Component Description ■ White: TouchPad is enabled. TouchPad light ■ Amber: TouchPad is disabled. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse. TouchPad on/off button Enables/disables the TouchPad.

  • Page 20: Front Components

    External component identification Front components Item Component Description ■ On: The computer is on. Power light ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■ On: A battery is charging. Battery light ■...

  • Page 21: Right-Side Components

    External component identification Right-side components Item Component Description ExpressCard slot Supports an optional ExpressCard/34 module. Digital Media Slot Supports the following optional digital card formats: Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD I/O), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD). Digital Media Slot light Blinking: The media card is being accessed.

  • Page 22: Bottom Components

    External component identification Bottom components Item Component Description Battery release latch Releases the battery from the battery bay. Battery bay Holds the battery. Wireless module compartment Holds a wireless LAN module and the RTC battery. ✎ To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 24: Computer Major Components

    Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
  • Page 25 Illustrated parts catalog Item Description Spare Part Number Display assembly (includes 2 WLAN antenna transceivers and cables, microphone, nameplate, and logo): ■ 13.3-in BrightView display assembly for use only with computer models equipped 531798-001 with webcam ■ 13.3-in BrightView display assembly for use only with computer models not equipped 531799-001 with webcam ✎...
  • Page 26 Illustrated parts catalog Item Description Spare Part Number (15) Processor (includes replacement thermal material): Intel Core2 Duo processors: ■ T9900 3.06-GHz processor (6-MB L2 cache, 1066-MHz FSB) 570434-001 ■ T9800 2.93-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507951-001 ■ T9600 2.80-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507952-001 ■...
  • Page 27 Illustrated parts catalog Item Description Spare Part Number (20) WLAN module: 802.11a/b/g/n WLAN module: ■ Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Canada, 504664-001 the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands ■ Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, 504664-002 Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium,...
  • Page 28 Illustrated parts catalog Item Description Spare Part Number (20) WLAN module (continued) 802.11a/b/g WLAN module: ■ Broadcom 4312G 802.11a/b/g WLAN module for use in Canada, the Cayman Islands, 504593-001 Guam, Puerto Rico, the United States, and the U.S. Virgin Islands ■...

  • Page 29: Display Assembly Subcomponents

    Illustrated parts catalog Display assembly subcomponents Item Description Spare part number Display bezel For use only with computer models equipped with a webcam 531800-001 For use only with computer models not equipped with a webcam 531801-001 Display hinges 531803-001 13.3-in, SVA, High-Definition BrightView display panel 530782-001 Display panel cable (includes webcam module cable) 531802-001...

  • Page 30: Plastics Kit

    Illustrated parts catalog Plastics Kit Item Description Spare part number Plastics Kit: 535521-001 ExpressCard slot bezel Hard drive cover (includes three captive screws, secured by C-clips) Wireless module compartment cover (includes one captive screw, secured by a C-clip) 3–8 Maintenance and Service Guide...

  • Page 31: Mass Storage Devices

    Illustrated parts catalog Mass storage devices Item Description Spare part number Hard drive (includes hard drive connector and hard drive bracket): ■ 500-GB, 7200-rpm 573738-001 ■ 500-GB, 5400-rpm 530797-001 ■ 320-GB, 7200-rpm 572085-001 ■ 320-GB, 5400-rpm 530796-001 ■ 250-GB, 7200-rpm 572084-001 ■...

  • Page 32: Miscellaneous Parts

    Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapters: ■ 90-W PFC HP Smart Adapter 463955-001 ■ 65-W PFC HP Smart Adapter 463958-001 Power cords: ■ For use in South Korea 490371-AD1 ■ For use in Taiwan and Thailand 490371-AB1 ■...

  • Page 33: Sequential Part Number Listing

    Illustrated parts catalog Sequential part number listing Spare part number Description 463955-001 90-W PFC HP Smart Adapter 463958-001 65-W PFC HP Smart Adapter 480985-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions except Pakistan, Russia, and the Ukraine 482957-001 Intel WiFi Link 5100 802.11a/b/g WLAN module for use only in Pakistan, Russia, and the Ukraine 483113-001...
  • Page 34 Illustrated parts catalog Spare part number Description 504664-002 Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,...
  • Page 35 Illustrated parts catalog Spare part number Description 530795-001 250-GB, 5400-rpm hard drive (includes hard drive connector and hard drive bracket) 530796-001 320-GB, 5400-rpm hard drive (includes hard drive connector and hard drive bracket) 530797-001 500-GB, 5400-rpm hard drive (includes hard drive connector and hard drive bracket) 530801-001 6-cell, 2.20-Ah (47-Wh) Li-ion battery 530802-001...
  • Page 36 Illustrated parts catalog Spare part number Description 534435-001 Speaker assembly (includes left and right speakers and speaker cables) 534436-001 Bluetooth module cable 534437-001 Base enclosure (includes six rubber feet) 534438-001 Microphone (includes receiver and cable) 534986-001 DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe 534987-001 Blu-ray ROM DVD±R/RW SuperMulti DL Drive 534988-001...

  • Page 37: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Phillips P0 screwdriver ■ Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Grounding Guidelines

    Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 39 Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V...

  • Page 40: Workstation Guidelines

    Removal and replacement procedures Workstation guidelines Follow these grounding workstation guidelines: ■ Cover the workstation with approved static-shielding material. ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■...

  • Page 41: Component Replacement Procedures

    Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 65 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 42: Computer Feet

    Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 537202-001. There are 6 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number...
  • Page 43 Removal and replacement procedures Remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latch 1 to release the battery. 3. Lift the front edge of the battery 2 until it rests at an angle. 4.

  • Page 44: Hard Drive

    Removal and replacement procedures Hard drive ✎ The hard drive spare part kit includes a hard drive connector and hard drive bracket. Description Spare part number 500-GB, 7200-rpm hard drive 573738-001 500-GB, 5400-rpm hard drive 530797-001 320-GB, 7200-rpm hard drive 572085-001 320-GB, 5400-rpm hard drive 530796-001...
  • Page 45 Removal and replacement procedures 5. Remove the 2 hard drive spacers 1 that secure the hard drive in the hard drive bay. 6. Grasp the Mylar tab 2 on the hard drive and slide the hard drive 3 to the right. 7.

  • Page 46: Memory Module

    Removal and replacement procedures Memory module Description Spare part number 4-GB memory module (800-MHz, DDR2) 530792-001 2-GB memory module (800-MHz, DDR2) 530790-001 1-GB memory module (800-MHz, DDR2 530788-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Wlan Module

    Removal and replacement procedures WLAN module Description Spare part number Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, 504664-001 Puerto Rico, the United States, and the U.S. Virgin Islands Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, 504664-002 Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan,...
  • Page 48 Removal and replacement procedures Description Spare part number Broadcom 4312G 802.11a/b/g WLAN module for use in Canada, the Cayman Islands, Guam, 504593-001 Puerto Rico, the United States, and the U.S. Virgin Islands Broadcom 4312G 802.11a/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, 504593-002 Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan,...
  • Page 49 Removal and replacement procedures Remove the WLAN module: Ä CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
  • Page 50 Removal and replacement procedures 4. Remove the Phillips PM2.0×3.0 screw 1 that secures the WLAN module bracket to the computer. 5. Remove the WLAN module bracket 2. (The edge of the module opposite the slot rises away from the computer.) 6.

  • Page 51: Rtc Battery

    Removal and replacement procedures RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 531829-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Optical Drive

    Removal and replacement procedures Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe 534988-001 Blu-ray ROM DVD±R/RW SuperMulti DL Drive 534987-001 DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe 534986-001 Before removing the optical drive, follow these steps:...
  • Page 53 Removal and replacement procedures 5. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. c.

  • Page 54: Keyboard

    Removal and replacement procedures Keyboard For use in country or region: Spare part number For use in country or region: Spare part number ■ For use in South Korea ■ For use in Thailand 531774-AD1 531774-281 ■ For use in Taiwan ■...
  • Page 55 Removal and replacement procedures 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Lift the rear edge 1 of the keyboard until it rests at an angle. 5. Slide the keyboard 2 toward the display until the tabs on the front edge of the keyboard are clear of the openings in the top cover.

  • Page 56: Keyboard Cover

    Removal and replacement procedures Keyboard cover Description Spare part number Keyboard cover (includes power button board and cable) 531819-001 Before removing the keyboard cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Removal and replacement procedures 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Disconnect the caps lock LED cable 1 and the LED board cable 2 from the low insertion force (LIF) connectors on the system board.

  • Page 58: Right Speaker

    Removal and replacement procedures Right speaker Description Spare part number Speaker assembly (includes left and right speakers and speaker cables) 534435-001 Before removing the right speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Top Cover

    Removal and replacement procedures Top cover ✎ The top cover spare part kit includes the TouchPad on/off board and cable, TouchPad button board and cable, and TouchPad board and cable. Description Spare part number For use only with computer models equipped with fingerprint reader board (includes fingerprint 531524-001 reader board cable) For use only with computer models not equipped with fingerprint reader board...
  • Page 60 Removal and replacement procedures Remove the top cover: 1. Turn the computer upside down with the front toward you. 2. Remove the following screws that secure the top cover to the base enclosure: 1 Four Phillips PM2.0×9.0 screws on the front edge of the base enclosure 2 One Phillips PM2.0×2.5 broadhead screw in the hard drive bay 3 One Phillips PM2.0×4.0 screw in the hard drive bay 4–24...
  • Page 61 Removal and replacement procedures 3. Disconnect the left speaker cable 1 from the system board. 4. Remove the left speaker cable 2 from the clips and routing channel through which it is routed. 5. Disconnect the microphone cable 3 from the system board. 6.
  • Page 62 Removal and replacement procedures 11. Remove the five Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure. 12. Lift the rear edge 1 of the top cover until it rests at an angle. 13. Remove the top cover 2 by lifting it straight up. Reverse this procedure to install the top cover.

  • Page 63: Fingerprint Reader Board

    Removal and replacement procedures Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 531828-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Left Speaker

    Removal and replacement procedures Left speaker Spare part number Description Speaker assembly (includes left and right speakers and speaker cables) 531816-001 Before removing the left speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Display Assembly

    Removal and replacement procedures Display assembly ✎ The display assembly spare part kit includes 2 WLAN antenna transceivers and cables, webcam, microphone, nameplate, and logo. Description Spare part number 13.3-in BrightView display assembly for use only with computer models equipped with webcam 531798-001 13.3-in BrightView display assembly for use only with computer models not equipped with webcam 531799-001...
  • Page 66 Removal and replacement procedures Remove the display assembly: 1. Remove the WLAN antenna cables 1 from the opening 2 in the base enclosure. Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 67 Removal and replacement procedures 4. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the two Mylar screw covers 1 and the two Phillips PM2.5×6.0 screws 2 on the display bezel lower edge. 5.
  • Page 68 Removal and replacement procedures 7. If it is necessary to replace the webcam module, lift the webcam module 1 as far from the display enclosure as the webcam module allows. 8. Disconnect the webcam module cable 2 from the webcam module. 9.
  • Page 69 Removal and replacement procedures 12. If it is necessary to replace the display hinges, remove the six Phillips PM2.0×3.0 screws 1 that secure the hinges to the display panel. 13. Remove the display hinges 2. The display hinges are available using spare part number 531803-001. 14.
  • Page 70 Removal and replacement procedures 17. If it is necessary to replace the wireless antenna transceivers and cables, release the tabs 1 built into the display enclosure shielding. 18. Release the wireless antenna transceivers 2 from the display enclosure. The transceivers are attached to the enclosure with double-sided tape.
  • Page 71 Removal and replacement procedures 20. If it is necessary to replace the microphone receiver and cable, remove the microphone receiver 1 from the clip built into the display enclosure. 21. Remove the microphone cable from the clips 2 and routing channel built into the right side of the display enclosure.

  • Page 72: Led Board

    Removal and replacement procedures LED board Description Spare part number LED board (includes cable) 531826-001 Before removing the LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 73: Bluetooth Module

    Removal and replacement procedures Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 534436-001. Description Spare part number Bluetooth module 483113-001 Before removing the Bluetooth module, follow these steps: 1.

  • Page 74: Audio Board

    Removal and replacement procedures Audio board Description Spare part number Audio board (includes cable) 531812-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Usb Board

    Removal and replacement procedures USB board Description Spare part number USB board (includes cable) 531809-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76: Power Connector And Cable

    Removal and replacement procedures Power connector and cable Description Spare part number Power connector and cable 531810-001 Before removing the power connector and cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: System Board

    Removal and replacement procedures System board ✎ The system board spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with graphics subsystems with 538765-001 discrete memory For use only with computer models equipped with graphics subsystems with 538766-001 UMA memory Before removing the system board, follow these steps:...
  • Page 78 Removal and replacement procedures Remove the system board: 1. Disconnect the following cables from the system board: 1 LED board cable 2 Bluetooth module cable 3 Audio board cable 2. Remove the two Phillips PM2.5×4.0 screws that secure the system board to the base enclosure. 4–42 Maintenance and Service Guide...
  • Page 79 Removal and replacement procedures 3. Use the optical drive connector 1 to lift the left side of the system board 2 until it rests at an angle. 4. Remove the system board from the base enclosure by pulling it away at an angle 3. Reverse this procedure to install the system board.

  • Page 80: Fan/Heat Sink Assembly

    Removal and replacement procedures Fan/heat sink assembly ✎ The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with graphics subsystems with discrete memory 531814-001 For use only with computer models equipped with graphics subsystems with UMA memory 531813-001 ✎...
  • Page 81 Removal and replacement procedures Remove the fan/heat sink assembly: 1. Turn the system board upside down with the front toward you. ✎ Steps 2 and 3 apply to computer models equipped with graphics subsystems with discrete memory. See steps 4 and 5 for instructions on removing the fan/heat sink assembly on computer models equipped with graphics subsystems with UMA memory.
  • Page 82 Removal and replacement procedures ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■...
  • Page 83 Removal and replacement procedures ✎ Steps 4 and 5 apply to computer models equipped with graphics subsystems with UMA memory. See steps 2 and 3 for instructions on removing the fan/heat sink assembly on computer models equipped with graphics subsystems with discrete memory. 4.
  • Page 84 Removal and replacement procedures ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■...

  • Page 85: Processor

    Removal and replacement procedures Processor ✎ The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core2 processors: ■ T9900 2.93-GHz processor (6-MB L2 cache, 1066-MHz FSB) 570434-001 ■ T9800 2.93-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507951-001 ■...
  • Page 86 Removal and replacement procedures i. Display assembly (see “Display assembly” on page 29). j. Top cover (see “Top cover” on page 23). k. System board (see “System board” on page 41). l. Fan/heat sink assembly (see “Fan/heat sink assembly” on page 44).

  • Page 87: Setup Utility

    Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 88: Navigating And Selecting In The Setup Utility

    Setup Utility Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...

  • Page 89: Exiting The Setup Utility

    Setup Utility Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press to return to the menu display.

  • Page 90: System Configuration Menu

    Setup Utility System Configuration menu Select To Do This Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitative button tapping sound. Virtualization Technology Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state.

  • Page 91: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 21.9 cm 8.62 in Width 32.8 cm 12.9 in Height (front to rear) 3.2 to 3.6 cm 1.25 to 1.41 in Weight 2.2 kg 4.93 lbs Input power Operating voltage 19.0 V dc @ 4.74 A - 65 W Operating current 4.74 A Temperature...

  • Page 92: 13.3-In Display Specifications

    Specifications 13.3-in display specifications Metric U.S. Dimensions Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.279 ×...

  • Page 93: Hard Drive Specifications

    Specifications Hard drive specifications 500-GB* 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate...

  • Page 94: Blu-Ray Rom Dvd±R/Rw Supermulti Dl Drive Specifications

    Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-RAM, DVD-RAM (Ver.2), BD-R-DL, BD-RE, BD-RE-DL, DVD+R, DVD-R, CD-R, and DVD-ROM, DVD+R, CD-ROM DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple...

  • Page 95: Dvd±Rw And Cd-Rw Supermulti Double-Layer Drive Specifications

    Specifications DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-R and CD-RW DVD+R, CD-TEXT, CDROM, DVD+RW, DVD-R, DVD-RW, CD-ROM XA, DVD-RAM MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10,...

  • Page 96: System Dma Specifications

    Specifications System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *ExpressCard controller can use DMA 1, 2, or 5. 6–6 Maintenance and Service Guide...

  • Page 97: System Memory Map Specifications

    Specifications System memory map specifications Size Memory address System function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 64 KB 000C0000-000CFFFF Video BIOS 64 KB 000E8000-000FFFFF System BIOS 00100000- XFFFFFFF Extended memory (based on memory installed) (X+1)0000000-FEDFFFFF PCI bus FED00000-FED003FF High precision event timer FEE01000-FFFFFFFF...

  • Page 98: System Interrupt Specifications

    Specifications System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-key or Microsoft natural keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB universal host controller 2937 Mobile Intel 4 Series express chipset family IRQ17 High definition audio controller Intel ICH9 family USB universal host controller 2938...

  • Page 99: System I/O Address Specifications

    Specifications System I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 01F DMA controller 020 - 021 Program interrupt controller 024 - 025 Program interrupt controller 028 - 029 Program interrupt controller 02C - 03D Program interrupt controller 02E - 02F Motherboard resources 030 - 031...
  • Page 100 Specifications I/O address (hex) System function (shipping configuration) 0C0- 0DF Direct memory access controller 0F0- 0F0 Numeric data processor 0200-027F Motherboard resources 3B0-3BB Mobile Intel 4 series express chipset family 3C0-3DF Mobile Intel 4 series express chipset family 400-47F Motherboard resources 4D0-4D1 Programmable interrupt controller 500-57F...

  • Page 101: Screw Listing

    Screw listing This section provides specification and reference information for the screws used in the computer. The screws listed in this section are available in the Screw Kit, spare part number 531815-001. Phillips PM2.5×6.0 captive screw Color Quantity Length Thread Head diameter Black 6.0 mm...

  • Page 102: Phillips Pm3.0×4.0 Screw

    Screw listing Phillips PM3.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 3.0 mm 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive 7–2 Maintenance and Service Guide...

  • Page 103: Phillips Pm2.0×4.0 Screw

    Screw listing Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 2.0 mm 5.0 mm Where used: One screw that secures the right speaker to the computer Where used: One screw that secures the top cover to the computer in the hard drive bay Maintenance and Service Guide 7–3...
  • Page 104 Screw listing Where used: 5 screws that secure the top cover to the computer Where used: 1 One screw that secures the LED board to the base enclosure 2 One screw that secures the audio board to the base enclosure 3 One screw that secures the USB board to the base enclosure 7–4 Maintenance and Service Guide...

  • Page 105: Phillips Pm2.0×9.0 Screw

    Screw listing Phillips PM2.0×9.0 screw Color Quantity Length Thread Head diameter Black 9.0 mm 2.0 mm 5.0 mm Where used: 1 One screw that secures the optical drive to the computer 2 Three screws that secure the keyboard to the computer 3 Four screws that secure the top cover to the computer Maintenance and Service Guide 7–5...

  • Page 106: Phillips Pm2.0×3.0 Screw

    Screw listing Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Silver 3.0 mm 2.0 mm 4.5 mm Where used: One screw that secures the WLAN module bracket to the base enclosure 7–6 Maintenance and Service Guide...
  • Page 107 Screw listing Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: One screw that secures the fingerprint reader board bracket to the top cover Maintenance and Service Guide 7–7...
  • Page 108 Screw listing Where used: 2 screws that secure the left speaker to the base enclosure Where used: 6 screws that secure the display hinges to the display panel 7–8 Maintenance and Service Guide...

  • Page 109: Phillips Pm2.5×9.0 Screw

    Screw listing Phillips PM2.5×9.0 screw Color Quantity Length Thread Head diameter Black 9.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the keyboard cover to the computer Maintenance and Service Guide 7–9...

  • Page 110: Phillips Pm2.0×2.5 Broadhead Screw

    Screw listing Phillips PM2.0×2.5 broadhead screw Color Quantity Length Thread Head diameter Silver 2.5 mm 2.0 mm 6.0 mm Where used: 1 Eight screws that secure the keyboard cover to the computer in the battery bay and optical drive bay 2 One screw that secures the top cover to the computer in the hard drive bay 7–10 Maintenance and Service Guide...

  • Page 111: Phillips Pm2.5×6.0 Screw

    Screw listing Phillips PM2.5×6.0 screw Color Quantity Length Thread Head diameter Black 6.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the display assembly to the computer Where used: 2 screws that secure the display bezel to the display assembly Maintenance and Service Guide 7–11...

  • Page 112: Phillips Pm2.5×4.0 Screw

    Screw listing Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Black 4.0 mm 2.5 mm 5.0 mm Where used: 6 screws that secure the display panel to the display enclosure 7–12 Maintenance and Service Guide...
  • Page 113 Screw listing Where used: 2 screws that secure the system board to the computer Maintenance and Service Guide 7–13...

  • Page 114: Phillips Pm2.0×7.0 Captive Screw

    Screw listing Phillips PM2.0×7.0 captive screw Color Quantity Length Thread Head diameter Silver 7.0 mm 2.0 mm 5.0 mm Where used: 4 captive screws that secure the fan/heat sink assembly to the system board (screws are secured on the fan/heat sink assembly by C-clips) 7–14 Maintenance and Service Guide...

  • Page 115: Backup And Recovery

    Backup and recovery Overview Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 116: Backing Up Your Information

    Backup and recovery Note the following guidelines before creating recovery discs: ■ You will need high-quality DVD-R, double-layer DVD-R, DVD+R, double-layer DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are purchased separately. DVDs and BDs have a much higher capacity than CDs.

  • Page 117: Using System Restore Points

    Backup and recovery To copy the screen and paste it into a word-processing document, follow these steps: a. Display the screen. b. Copy the screen: To copy only the active window, press alt+fn+prt sc To copy the entire screen, press fn+prt sc c.

  • Page 118: Performing A Recovery

    Backup and recovery Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 119: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Maintenance and Service Guide 9–1...

  • Page 120: External Monitor

    Connector pin assignments External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 9–2 Maintenance and Service Guide...

  • Page 121: Hdmi

    Connector pin assignments HDMI Signal Transition minimized differential signal (TDMS) data 2+ TDMS data 2 shield TDMS data 2- TDMS data 1+ TDMS data 1 shield TDMS data 1 shield TDMS data 0+ TDMS data 0 shield TDMS data 0- TDMS clock + TDMS data clock shield TDMS data clock-...

  • Page 122: Network)

    Connector pin assignments RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Universal Serial Bus Signal +5 VDC Data Data + Ground 9–4 Maintenance and Service Guide...

  • Page 123: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 124: Requirements For Specific Countries And Regions

    Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO...

  • Page 125: Recycling

    Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 126 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
  • Page 127 Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
  • Page 128 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
  • Page 129 Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.
  • Page 130 Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
  • Page 131 Index 1394 Power Saving 5–4 boot options 5–4 boot order 5–4 bottom components 2–8 AC adapter light 2–6 button components 2–2 AC adapter, spare part numbers 3–10 3–11 button sound 5–4 administrator password 5–3 buttons antenna power 2–2 disconnecting 4–14 TouchPad 2–5 locations 2–1 TouchPad on/off 2–5...
  • Page 132 connectors, service considerations 4–1 consumer infrared lens 2–6 f11 recovery 8–4 fan always on 5–4 fan/heat sink assembly Diagnostics menu, Setup Utility 5–4 removal 4–44 Digital Media Slot 2–7 spare part numbers 3–4 3–13 4–44 Digital Media Slot light 2–7 feet display assembly locations 4–6...
  • Page 133 headphone 2–6 memory test 5–4 microphone 2–6 microphone 2–1 network 2–7 product description 1–3 RJ-45 2–7 removal 4–35 spare part number 3–7 3–14 4–35 microphone jack key components 2–3 connector pinout 9–1 keyboard location 2–6 product description 1–5 model name 3–1 4–5 removal 4–18 monitor port...
  • Page 134 spare part number 3–3 3–13 4–40 right-side components 2–7 power cord RJ-45 jack set requirements 10–1 connector pinout 9–4 spare part numbers 3–10 3–11 location 2–7 power light 2–4 2–6 RTC battery power requirements product description 1–5 removal 4–15 power-on password 5–3 spare part number 3–6 3–13 4–15...
  • Page 135 system board wireless antenna removal 4–41 disconnecting 4–14 spare part numbers 3–3 3–14 4–41 locations 2–1 System Configuration menu, Setup Utility 5–4 removal 4–34 system DMA specifications 6–6 spare part number 3–7 3–13 4–34 system failure or instability 8–4 wireless button 2–2 system I/O address specifications 6–9 wireless light 2–4 system information...

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