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Gateway EC18/EC14 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: Denotes actual messages that SCREEN MESSAGES appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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Preface Before using this information and the product it supports, please read the following general information. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules (for 32- bit OS) Display and graphics • 11.6" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Gateway Ultrabright™ TFT LCD16:9 aspect ratio. • MPEG-2/DVD decodingWMV9 (VC-1) and H.264 (AVC) decodingHDMI™ (High-Definition...
• LAN: 10/100 Mbps Fast Ethernet • WPAN: Bluetooth® 2.0 or 2.1+EDR • WWAN: UMTS/HSPA at 850/1900/2100MHz and quad-band GSM/GPRS/EDGE(850/900/1800/ 1900 MHz)(for 3G models) Privacy control • BIOS user, supervisor, HDD passwords, • Kensington lock slot Dimensions and Weight) • 285 (W) x 204 (D) x 22.1/30 (H) mm (11.22 x 8.03 x 0.87/1.18 inches) •...
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• Non-operating: 20% to 80% NOTE: The specifications listed above are for reference only. The exact configuration of the PC depends on the model purchased. Chapter 1...
System Block Diagram PC B ST A C K UP 8L H DI POW E R C L OC K SY ST E M 5V /3V L A Y E R 1 : T OP XTAL C K 505 (Q F N-64) R T 8206B L A Y E R 2 : G ND 14.318MHZ...
Your Notebook Tour This section provides an overview of the features and functions of the notebook. LCD View Microphone Webcam Icon Item Description Webcam Web camera for video communication. Microphone Internal microphone for sound recording. Top View Power Status button indicators Keyboard Status...
Icon Item Description Keyboard For entering data into your computer Touchpad Touch-sensitive pointing device which functions like a computer mouse. Power Indicates the computer’s power status. Battery Indicates the computer’s battery status. 1. Charging: The light shows amber when the light is charging. 2.
Left View Power Monitor Ventilation HDMI out connector port port jack Icon Item Description External display Connects to a display device (e.g. external, LCD monitor, LCD (VGA) port projector). DC-in jack Connects to an AC adapter. Ventilation slots Enable the computer to stay cool, even after prolonged use. HDMI HDMI port Supports high definition digital video connections.
Base View Battery Battery Battery lock latch Ventilatio slots and Hard drive cooling fa Memory Wireless module Icon Item Description Battery bay Houses the computer’s battery pack. Note: The battery shown is for reference only. Your PC may have a different battery depending on the model purchased.
Indicators The computer has several easy-to-read status indicators. The battery indicator is visible even when the computer cover is closed. Icon Function Description Power Indicates the computer is on or off. Battery Indicates the computer's battery status. Bluetooth Indicates the status of Bluetooth communication. Wireless LAN Indicates the status of Wireless LAN communication.
TouchPad Basics The following items show you how to use the TouchPad: • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions.
Using the Keyboard Your copmuter has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
Hot Keys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon Function...
Special Keys You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel Penryn SFF (ULV) CPU package Micro-FCBGA 956 balls Chipset • Intel Crestline GS45 SFF and ICH9M SFF Features • Supports Intel architecture with Dynamic execution. • On-die, primary 32-kB instruction cache and 32-kB write-back data •...
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Throttling 50%: On= 90°C; OFF=80°C OS shut down at 95°C; H/W shut down at 85°C North Bridge Specifications Item Specification Chipset Intel Crestline GS45 SFF Package FCBGA 1363 balls Features • Processor hosts bus supports 667/800/1066MHz FSB support. • Supports Dual Channel DDR2 SDRAM at 667/800MHz •...
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Item Specification Features • Microsoft Windows Vista* Premium support with the highest level of Windows Aero* experience • Blu-ray* logo capable HD video playback, with native support for Blu-ray* drives • Great 3D graphics performance • Intel® Clear Video Technology for excellent video quality Hard Disk Drive Interface Item Specifications...
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Item Specifications Performance Specifications Buffer size 8 MB 8 MB 8 MB Interface SATA SATA SATA SATA Internal transfer 1175 1175 rate (Mbits/sec, max) I/O data transfer 875 Mbits/s maximum 845 Mbits/s maximum rate (Mbytes/sec max) DC Power Requirements Voltage +5.0V ±...
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Item Specifications Spindle speed 5400 (RPM) Performance Specifications Buffer size 8 MB Interface SATA Internal transfer rate (Mbits/sec, max) I/O data transfer rate (Mbytes/sec max) DC Power Requirements Voltage 5V ±5% BIOS Item Specification BIOS vendor Insyde BIOS Version BIOS Features •...
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Item Specifications Typical Power Consumption 2.85 (watt) Weight (without inverter) 255g 225g 255g 255g Physical Size (mm) 268 (L) x 161.5 268 x 161.5 x 5 268.0 x 161.5 268.0 x 161.5 Electrical Interface LVDS LVDS LVDS LVDS Viewing Angle (degree) 45/45 45/45 45/45...
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Item Specification Features • The AR8131L is the third generation Gigabit Ethernet (GbE) controller solution from Atheros. It is an ultra-high performance, ultralow cost, and ultra-low power fully integrated 10/100/1000 Mbps NIC/LOM Ethernet controller perfectly suited for both PC and embedded applications.
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Item Specifications Dimensions (L x W x H 65 x 8 x 3.84 +/- 0.25 65X 7.9X 3.8+/-0.2mm 64.8±0.3 X 7.9±0.1 X (H) mm 3.64+0.15/-0.25 mm Sensor type CMOS (OV9710) CMOS image sensor CMOS Pixel resolution 640x480 640X480 640 x 480 Pixel size 3.6um X3.6um Image size...
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Information The Information screen displays a summary of your computer hardware information. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Information Main Security...
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. I n s y d e H 2 0 S e t u p U t i l i t y R e v .
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Information Main Security...
Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: S e t S u p e r v i s o r P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d Type a password in the “Enter New Password”...
Changing a Password Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. S e t S u p e r v i s o r P a s s w o r d E n t e r C u r r e n t P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. I n s y d e H 2 0 S e t u p U t i l i t y R e v .
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. • Chapter 2...
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.
WinFlash Utility Perform the following steps to use the WinFlash Utility: Double click the WinFlash executable. Click OK to begin the update. A progress screen displays. When the process is complete, close all programs and applications and reboot the system. Chapter 2...
Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: Press Enter to display the Select Item screen.
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run clnpwd.exe as follows: From a DOS prompt, Execute clnpwd.exe Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: Enter into DOS. Execute BS.exe to display the usage screen. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
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Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): Aspire one xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM...
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge •...
Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Place the system on a flat, stable surface. Chapter 3...
Disassembly Process The disassembly process is divided into the following sections: • External components disassembly • Main unit disassembly • LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the Mainboard, you must first remove the Keyboard, and LCD Module then disassemble the inside assembly frame in that order.
External Module Disassembly Process NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration. Screw List Step Screw Quantity Part No. WAN Module 86.SA107.001 Disassembly External Modules Disassembly Flowchart Turn off system and peripherals power Disconnect power...
Removing the Battery Pack Turn the computer over. Slide the battery lock/unlock latch to the unlock position. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2). Chapter 3...
Removing the Hard Disk Drive Module DISCLAIMER: The notebook sample in the following images shows an FFC. The actual model includes an FPC as pictured in the image on the right. See “Removing the Battery Pack” on page 45. Loosen the four captive screws. Lift the HDD cover up and away by the corner.
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Grasp the plastic tab at the top of the HDD and lift to bring the HDD out of its bay. At the same time, hold the HDD with the other hand and lift to remove from the chassis. Unlock the HDD FPC and pull the FPC away. Chapter 3...
Removing the DIMM Module See “Removing the Battery Pack” on page 45. Loosen the four captive screws in the memory cover. Lift the memory cover away. Push outwards the memory module clips. Chapter 3...
Removing the WLAN Module See “Removing the Battery Pack” on page 45.. Loosen the four captive screws in the memory cover. Lift and remove the memory cover. Detach the two cables from the Wireless LAN module. IMPORTANT:Take note of the Main (1. black) and Auxiliary (2. white) connectors. Chapter 3...
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Remove the one screw. Ensure the cables are well clear of the module Screw List Step Screw Quantity Screw Type WAN Module Disassembly Pull the WLAN module out and away. Chapter 3...
Main Unit Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.
Removing the Keyboard IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing to prevent damage. See “Removing the Battery Pack” on page 45. See “Removing the Hard Disk Drive Module” on page 47. See “Removing the DIMM Module”...
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Using the plastic pry, lift up the top edge of the keyboard and then lift the keyboard up. Flip the keyboard over. Unlock the FCC Pull the keyboard away Chapter 3...
Removing the Upper Cover See “Removing the Keyboard” on page 55. Disconnect the button board FCC from the main board by unlocking the FCC cable and pulling away. Remove the nine screws in the upper cover. Screw List Step Size Quantity Screw Type Upper Cover...
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Turn the computer over and remove the twelve screws in the bottom cover. Screw List Step Size Quantity Screw Type Upper Cover M2*5 Disassembly Turn the computer over and grasp the upper cover under the top edge. Then pull the upper cover up and away from the computer.
Removing the Button Board IMPORTANT: The Touchpad Board cannot be removed individually. To replace the Touchpad, replace the entire Upper Cover. See “Removing the Upper Cover” on page 57. Unlock and remove the touch-pad to mainboard FCC. Unlock and detach the touch-pad to touch-pad FCC. Remove the two screws holding the button board.
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Screw List Step Size Quantity Screw Type Button board M2*3 Lift the button board away Peel the touch-pad FCC away from the adhesive. Unlock the touch-pad FCC and pull the cable away. Chapter 3...
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Lift up and pull the button board to main board FCC free. Chapter 3...
Removing the LCD Module See “Removing the Upper Cover” on page 57. Pull the WLAN cables through and away from the computer. Lift the transparent adhesive tape off the LCD connector. Chapter 3...
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Push out the LCD connector. Remove the two screws of the LCD module hinges. Screw List Step Screw Quantity Screw Type LCD Module M2*5 Disassembly Lift the LCD module away. Chapter 3...
Removing the LED Board See “Removing the Upper Cover” on page 57. Unlock and remove the LCD board FCC. Remove the single screw securing the LED Board to the Lower Cover. Screw List Step Screw Quantity Screw Type LED Board Disassembly Chapter 3...
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Lift off the LCD Board. Unlock and remove the LED board FCC from the mainboard. Chapter 3...
Removing the Bluetooth Module See “Removing the Upper Cover” on page 57. Detach the Bluetooth module cable from the mainboard. LIft the Bluetooth module away from the computer. Detach the Bluetooth module cable from the module. Chapter 3...
Removing the I/O Board See “Removing the Upper Cover” on page 57.. Unlock and remove the I/O board FCC from the main board Unlock and remove the I/O board FCC from the I/O board. Remove the one screw from the I/O board. Chapter 3...
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Screw List Step Screw Quantity Screw Type. I/O Board Disassembly M2*3 Lift the board up from the internal edge and then pull away diagonally. Chapter 3...
Removing the Mainboard See “Removing the Upper Cover” on page 57. See “Removing the LCD Module” on page 62. See “Removing the LED Board” on page 64. See “Removing the Bluetooth Module” on page 66. See “Removing the I/O Board” on page 67. Disconnect the speaker cable from the mainboard.
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Lift the main board and the CRT board out together. Lift the internal edge up first then pull out the external connector edge. NOTE: The hand in the photograph holding on to the CRT board. Chapter 3...
Removing the CRT Board See “Removing the Mainboard” on page 69. Disconnect the CRT cable from the CRT board. Disconnect the CRT cable from the main board. Chapter 3...
Removing the Thermal Module See “Removing the Mainboard” on page 69. See “Removing the CRT Board” on page 71. Remove the five captive screws of the thermal module. Lift the thermal module up slightly and then disconnect the thermal module cable from the main board. Lift the thermal module away from the main board.
Removing the RTC Battery IMPORTANT:Observe local regulations in the disposal of all batteries. See “Removing the Mainboard” on page 69. Pry the RTC battery out of the holding clips. Chapter 3...
Removing the Speaker Modules See “Removing the Mainboard” on page 69. Remove the tape from the speaker cable. Lift the modules away. NOTE: The modules have adhesive on the base and may require force to free. Chapter 3...
LCD Module Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.
Removing the LCD Bezel See “Removing the LCD Module” on page 62. Pry the bezel away from the top and then work down one side, along the bottom, then up the other side. Roll the bezel up and away from the hinges. Chapter 3...
Removing the LCD Panel See “Removing the Camera Board” on page 77. Pull up the microphone. Remove the four screws. Screw List Step Screw Quantity Screw Type LCD Panel Disassembly Chapter 3...
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Lift the LCD panel out lifting the bottom of the panel first. Chapter 3...
Removing the LCD Brackets See “Removing the LCD Panel” on page 78. Remove the four LCD bracket screws. Screw List Step Screw Quantity Screw Type LCD Brackets M2*2.5 Disassembly Chapter 3...
Removing the FPC Cable See “Removing the LCD Panel” on page 78. Place the panel face down on a clean smooth surface. Pull the microphone/camera cable off the adhesive. Lift up the protective plastic tab. Disconnect the LCD connector. Chapter 3...
Removing the Antennas See “Removing the LCD Panel” on page 78. Lift up the right antenna pull the cable away from the LCD module. Lift up the left antenna and pull the cable away from the LCD module. Pull up the two adhesive foil tabs from the cables. Chapter 3...
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Remove the antennas completely. Chapter 3...
LCD Reassembly Procedure NOTE: Adhesive is required to be added at various steps to cables and components. Locations of adhesive to be added is designated with a: NOTE: During manufacture a cyanoacrylate glue is used provided by Holdtite Adhesives LTD. This is not a specified requirement.
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Stick the two antennas down pressing firmly. Stick down the two foil tabs ensuring the screw holes are properly aligned. Chapter 3...
Replacing the FPC Cable Connect the FPC cable connector. Place the protective clear adhesive tape down firmly over the connector. Apply adhesive behind the cable and stick the FPC cable down on the rear of the panel. Chapter 3...
Replacing the LCD Brackets Replace the four screws holding the LCD brackets in place. Screw List Step Screw Quantity Screw Type LCD Brackets M2*2.5 Disassembly Chapter 3...
Replacing the LCD Panel Place the LCD panel into LCD module as shown top edge first, making sure the cable is not trapped behind the panel. Replace the four screws while ensuring the cables pass through the hinges correctly. Screw List Step Screw Quantity...
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Apply adhesive and stick the microphone down. Chapter 3...
Main Unit Reassembly Process Replacing the Speaker Modules Apply adhesive in two places under the speaker modules. Press down firmly on the two speaker modules. Place tape over the speaker module cables. Chapter 3...
Replacing the Thermal Module Connect the thermal module connector to the main board. Place the Thermal Module onto the main board. Then first tighten the three captive screws marked 1, 2, 3 on the thermal module in order: 1-2-3. First tighten Screw 1, then screw 2, then screw 3. IMPORTANT: Incorrect order of screw replacement could harm the CPU.
Replacing the CRT Board Connect the CRT board cable to the main board. Connect the CRT board cable to the CRT board. Align the CRT board cable carefully between the main board and the CRT board and stick down the attached tape of the cable.
Replacing the Main Board Slide the main board external connector edge in first to the lower case. Replace the four screws to secure the mainboard to the lower cover. Screw List Step Screw Quantity Screw Type Main Board Assembly Chapter 3...
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Connect the speaker connector. Chapter 3...
Replacing the I/O Card Place the I/O card into the lower case edge first. Replace the one screw. Screw List Step Screw Quantity Screw Type I/O Card Assembly Chapter 3...
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Connect and lock the I/O card FCC to the I/O board. Connect and lock the I/O card FCC to the main board. Chapter 3...
Replacing the Bluetooth Module Connect the Bluetooth module cable to the Bluetooth module. Apply adhesive and place the Bluetooth module into place pressing down firmly. Connect the Bluetooth module cable to the main board. Chapter 3...
Replacing the LED Board Connect and lock the LED board FCC to the mainboard. Place the LED board into place ensuring the slide switches on the front are properly aligned in the lower cover slots. Replace the one screw. Chapter 3...
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Screw List Step Screw Quantity Screw Type LED Board Assembly M2*3 Connect the LED board FCC to LED board. Chapter 3...
Replacing the LCD Module Place the LCD module hinges into position on the lower case. Replace the two screws. Screw List Step Screw Quantity Screw Type LCD Module Assembly M2x5 Chapter 3...
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Reconnect the LCD module connector. Press the adhesive plastic tape of the LCD module connector down firmly. Chapter 3...
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Relay the WLAN cables around and through the lower case. Chapter 3...
Replacing the Button Board Put the button board to main board FCC through the upper cover and lay out correctly. Apply adhesive and stick the touch pad FCC down onto the upper cover. Connect the touch pad FCC to the touch pad. Chapter 3...
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Place the button board onto the upper cover and replace the two screws. Screw List Step Screw Quantity Screw Type Button Board M2*3 Assembly Connect and lock the touch pad FCC to the button board. Chapter 3...
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Lay the button board FCC down carefully on the upper cover. Connect the button board FCC to the button board. Chapter 3...
Replacing the Upper Cover Place the upper cover onto the lower cover aligning the hinges first and then press down around the edges. Replace the nine screws. Chapter 3...
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Screw List Step Size Quantity Screw Type Upper Cover M2*3 3 (blue call out) Assembly M2*5 6 (red call out) Turn the computer over and replace the bottom cover twelve screws. Screw List Step Size Quantity Screw Type Upper Cover M2*5 Assembly Turn the computer back over and connect the button board FCC to the main board.
Replacing the Keyboard Connect the FCC to the mainboard. Turn the keyboard over and insert the bottom edge in push down ensure the four latches across the top are fully secured. Chapter 3...
Replacing the Wireless LAN Module Place the wireless LAN module into its connector. Replace the one screw. Screw List Step Size Quantity Screw Type WLAN Assembly M2*3 Chapter 3...
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Replace the connectors. The white (Aux) cable attaches to the connector marked 2 on the board. The black (Main) cable attaches to the connector marked 1 on the board. Chapter 3...
Replacing the DIMM Module Slide the DIMM module into the connector and press down till the locking springs click into place. Place the DIMM module door down edge first. Tighten the four captive screws. Chapter 3...
Replacing the Hard Disk Drive DISCLAIMER: The notebook sample in the following images shows an FFC. The actual model includes an FPC as pictured in the image on the right. Connect the HDD FPC to the HDD. Lift up the clear plastic tab and place the HDD into its bay. Connect the HDD FPC to the main board.
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Place the HDD cover in from one edge. Tighten the four captive screws. Chapter 3...
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Start Start Swap AC /Battery Swap AC /Battery Check Check to try to try AC/Battery AC/Battery Power on...
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: START Replace LCD LCD Module OK? Panel and Go to No Power Cable Power On ? troubleshooting step Reconnect...
If the computer boots correctly, add the devices one by one until the failure point is discovered. Reseat the memory modules. Remove the drives (see “Disassembly Process” on page 34). If the Issue is still not resolved, see “Online Support Information” on page 165. Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem.
If the Issue is still not resolved, see “Online Support Information” on page 165. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace non- defective FRUs: Start Start Swap Swap Check LCD...
Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Keyboard properly Disconnect and connected? reconnect Keyboard functioning? Replace Keyboard Replace mainboard Chapter 4...
TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Start Re-assemble the Re-assemble the Check M/B T/P Check M/B T/P T/P FFC to M/B T/P FFC to M/B Swap/Reassemble Swap/Reassemble...
Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Start Re-assemble the Re-assemble the Check M/B SPK Check M/B SPK SPK cable to M/B SPK cable to M/B cable cable...
Remove and recently installed hardware or software. Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11.
Select the microphone type from the list and click Next. Follow the onscreen prompts to complete the test. If the Issue is still not resolved, see “Online Support Information” on page 165. HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices.
USB Failure (Right up/down side) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Start Re-assemble the Re-assemble the Check USB/B to Check USB/B to USB/B cable to M/B USB/B cable to M/B M/B cable...
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
POST Code Reference Tables These tables describe the POST codes and components of the POST process. POST Routine Description Code PeiEventLog OemServices SioInit MonoStatusCode PentiumMCpuPeim PlatformStage1 Variable IchInit PlatformStage2 IchSmbusArpDisabled ClockGen OpPresence TcgPei FindFv DxeIpl LightMemoryInit S3ResumeSoftSmi Crc32SectionExtract OemServices EventLog ScriptSave AcpiS3Save SmartTimer...
Clearing Password Check and BIOS Recovery This section provides a procedure for clearing the password and BIOS. The Hardware Open Gap on the main board clears the CMOS of all user settings and restores factory defaults. Mainboard CMOS Discharge Discharging the CMOS clears all user settings. Disassemble the notebook and take out the Mainboard.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block The BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to the factory settings if a BIOS flash process fails.
To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. Gateway EC18/EC14 Exploded Diagrams Chapter 6...
Main Assembly Item Description Part Number KB.I110G.026* Top Sub Assy 60.WF807.001 Bluetooth Cable Assy 50.SA107.001 FCC LED Cable 50.SA107.001 CRT Board Assy 50.SA107.001 LED Board Assy 55.WF807.001 CRT Cable Assy 55.WF807.001 Chapter 6...
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Item Description Part Number Main Board MB.SA506.001* Thermal Module UMA Assy 60.SA107.006 Base Sub Assy 60.WF807.002 KN.2GB03.011* RAM Door Assy 42.WF807.001 Touch Pad Board Assy 55.WF807.004 Bluetooth Module BH.21100.004 Cardreader Cable FCC 50.SA107.003 Battery BT.00607.106* LAN Board Assy 55.WF807.003 SD Dummy Card 42.WF807.003 KH.16001.042* HDD Mylar...
LCD Assembly Item Description Part Number LCD Bezel 60.WF807.005 LCD Cover 60.WF807.003 LCD Bracket-R 33.WF807.002 LCD Bracket-L 33.WF807.001 LCD Panel LK.11605.001 Camera 57.S6507.002 LCD Cable w/Microphone 50.SA107.005 NOTE: Part numbers may be different depending on your model. Please refer to the FRU List for a full listing of part numbers.
FRU List CATEGORY PARTNAME ACER P/N. ADAPTER ADAPTER DELTA 30W 19V 1.7X5.5X11 BLACK ADP- AP.03001.001 30JH BA LF ADAPTER LITE-ON 30W 1.7X5.5X11 BLACK PA-1300- AP.03003.001 04AC LF ADAPTER HIPRO 30W 19V 1.7X5.5X11 BLACK HP- AP.0300A.001 A0301R3 B1LF LF BATTERY Battery SIMPLO UM-2009E Li-Ion 3S2P PANASONIC 6 BT.00607.106 cell 4400mAh Main COMMON ID:UM09E71 Battery SIMPLO UM-2009E Li-Ion 3S2P SAMSUNG 6...
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CATEGORY PARTNAME ACER P/N. Suyin Camera Rosa 2G, MODULE CN0316-S30C- 57.S6507.001 OV06-1 CAMERA CNF9011(CMOS,0.3M,VGA) 57.S6507.002 CABLE POWER CORD US 3PIN ROHS 27.TAXV7.001 POWER CORD(EU) 1.8M 3PBLACK FM010008-010 27.TATV7.001 POWER CORD AU W/LABEL (3 PIN) 27.A50V7.003 POWER CORD PRC 3P Y536B30001218008 27.TATV7.004 POWER CORD UK 3PIN 27.A03V7.004...
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CATEGORY PARTNAME ACER P/N. CASE/COVER/BRACKET ASSEMBLY UPPER CASE ASSY BLACK W/TP, FFC CABLE *2 60.WF807.001 UPPER CASE ASSY RED W/TP, FFC CABLE *2 60.WFA07.001 LOWER CASE ASSY W/SPEAKER FOR 3G 60.WF707.001 LOWER CASE ASSY W/SPEAKER FOR NON 3G 60.WF807.002 HDD COVER BLACK 42.WF807.002 RAM COVER BLACK 42.WF807.001...
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KH.50001.011 Wyatt SATA LF F/W:0001SDM1 HDD WD 2.5" 5400rpm 500GB WD5000BEVT-22ZAT0 KH.50008.013 ML250 SATA LF F/W:01.01A01 KEYBOARD Keyboard GATEWAY GP1T SJM11 86KS Black Arabic KB.I110G.002 Texture Keyboard GATEWAY GP1T SJM11 87KS Black Belgium KB.I110G.003 Texture Keyboard GATEWAY GP1T SJM11 87KS Black Brazilian KB.I110G.004...
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KB.I110G.026 International Texture Keyboard GATEWAY GP1T SJM11 86KS Black US KB.I110G.027 International w/ Hebrew Texture Keyboard GATEWAY GP1T SJM11 87KS Black US w/ KB.I110G.028 Canadian French Texture LED LCD AUO 11.6" WXGA Glare B116XW02 V0 LF LK.11605.001 200nit 8ms 500:1 LED LCD CMO 11.6"...
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Extra Blue Model Card Reader Wireless LAN Wireless LAN1 Battery tooth EC1801j 5 in 1-Build in SP1x2HMW SP1x2HMW 6CELL2.8 EC1802h 5 in 1-Build in SP1x2HMW SP1x2HMW 6CELL2.8 EC1802u 5 in 1-Build in SP1x2HMW SP1x2HMW 6CELL2.8 EC1802m 5 in 1-Build in SP1x2HMW SP1x2HMW 6CELL2.8...
Black IMR Black IMR Red IMR Red IMR Accessory Gateway Gateway 11inch Gateway Accessory Gateway 11" Netbook Bag Black Netbook Bag Black Adapter DELTA Adapter DELTA 30W 19V 1.7x5.5x11 Black ADP-30JH BA LF HIPRO Adapter HIPRO 30W 19V 1.7x5.5x11 Black HP-A0301R3...
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BRAND Type Description Camera Chicony 0.3M LDV Chicony Camera Lilac_2G Suyin 0.3M LDV Suyin Camera Rose_2G Card Reader 5 in 1-Build in 5 in 1-Build in MS, MS Pro, SD, SC, XD INTEL CM723B CPU Intel Celeron 723 BGA 1.2G 1M 800 10W R-0 ULV INTEL C2SSU3500B CPU Intel Core2Solo SU3500 BGA 1.4G 3M 800 5.5W ULV...
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
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Antennas Removing 82, 84 Battery Pack Removing 45 BIOS ROM type 19 vendor 19 Version 19 25–33 BIOS Utility Advanced 28 Boot 31 Exit 32 Navigating 25 Power 31 Save and Exit 32 Security 28 System Security 32 brightness hotkeys 13 Button Board Removing 59 Camera Board...
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Flowchart 44 Features FLASH Utility Flash Utility FRU (Field Replaceable Unit) List Hard Disk Drive Module Removing 47 Hibernation mode hotkey 13 Hot Keys Indicators Intermittent Problems Internal Microphone Failure Internal Speaker Failure Jumper and Connector Locations Keyboard Removing 55 Keyboard Failure LCD Bezel Removing 76, 91...
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Main Unit Disassembly Flowchart 53 Mainboard Removing 69 media access on indicator 9 Memory Check Microphone Removing 78, 88 Model Definition No Display Issue num lock on indicator 9 ODD Failure Online Support Information Panel PC Card Power On Failure Speaker Module Removing 66 speakers...
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LCD Failure 125 No Display 123 ODD 131 Other Failures 131 Power On 122 Touch Pad 127 USB 131 Undetermined Problems Upper Cover Removing 57 USB Failure (Rightside) utility BIOS 25–33 volume hotkeys 13 Windows 2000 Environment Test WLAN Board Removing 51...