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SafeCom 8200DN - Aficio SP B/W Laser Printer Administrator's Manual

Administration guide
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SafeCom Go Ricoh
Administrator's Manual
D60703-17
April 2012

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Summary of Contents for SafeCom 8200DN - Aficio SP B/W Laser Printer

  • Page 1 SafeCom Go Ricoh Administrator’s Manual D60703-17 April 2012...
  • Page 2 Trademarks: SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of SafeCom a/s. Company and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. SafeCom a/s cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification.

  • Page 3: Table Of Contents

    Newer devices type F, H, I, J, K, L, N, O and U ....15 2.2.2 Legacy devices Type B........... 16 Increase Heap and Stack sizes on Ricoh device ........17 Ricoh Java software installation ............18 2.4.1 Newer devices type F, H, I, J, K, L, N and O ......18 2.4.2...
  • Page 4 Register card at device ..........56 3.1.10 Register card with Windows logon ........57 3.1.11 Register card with PUK code ........... 57 Ricoh Aficio MP 171, SP 201F, SP 201SPF ..........58 3.2.1 Control Panel.............. 58 3.2.2 Login with card ............58 3.2.3...

  • Page 5: Introduction

    Introduction SafeCom Go Ricoh SafeCom Go Ricoh is the internal solution for Ricoh MFPs. It integrates with the touch-screen control panel of the Ricoh MFP and offers user authentication by code and/or card. The Ricoh MFPs are also supported when sold under the Gestetner, Lanier, Nashuatec, Rex-Rotary and Savin brands.
  • Page 6 1 Introduction Table 1 SafeCom Go Ricoh supported Ricoh MFPs SafeCom VM Card Type version MP 4002, MP 5002, 210xxx 10.01 MP C3002, MP C3502, MP C4502, MP C5502 MP 2352SP, 147xxx 7.15 MP 2852SP, MP 3352SP MP C300, MP C400,...
  • Page 7 1 Introduction 5560C (CS555) Table 2 SafeCom P:Go Ricoh supported Ricoh printers SafeCom VM Card Printer P:Go Type version SP C431DN, SP 5210DN 150xxx 7.02 SP C320DN, SP C430DN, 150xxx 7.02 SP 4310N, SP 5200DN SP 4210N, 110xxx 5.04 SP C820DN, SP C821DN...

  • Page 8: Safecom Go Ricoh Products

    SafeCom Go Ricoh Order license and USB ID device separately. Type N Java VM Card Type N is required and MUST be ordered through a Ricoh reseller. MP 171, MP 201F, MP 201SPF SafeCom Go Ricoh Order license and USB ID device separately.
  • Page 9 MP 7000, MP 7500, MP 8000, MP 9000, MP C2000, MP C2500, MP C3000, MP C3500, MP C4500, Pro906EX, Pro1106EX, Pro1356E SafeCom Ricoh SD ID Kit: SafeCom Go Ricoh SD Card, SD ID Kit, a switch mode power supply (Input: 100-240V~, 50-60Hz/150mA, Output: 5V, 1.0A).

  • Page 10: Safecom P:go Ricoh Products

    Type O Order license and USB ID device separately. Java VM Card Type O is required and MUST be ordered through a Ricoh reseller. SP 4210N, SP C820DN, SP C821DN SafeCom P:Go Ricoh Order license and USB ID device separately.

  • Page 11: Safecom Id Devices

    1 Introduction SafeCom ID devices Table 3 SafeCom Go Ricoh supported SafeCom ID Devices Serial Identification Method SafeCom AWID Reader 696020 696010 SafeCom Bar Code Scanner 694120 SafeCom Bar Code Reader 694020 694010 SafeCom Casi-Rusco Reader 652420 652010 SafeCom Cotag Reader...

  • Page 12: Available Documentation

    Chapter 3 Using SafeCom Go Ricoh describes how to interact with the Ricoh MFP’s control panel when SafeCom Go Ricoh is installed.  Chapter 4 Using SafeCom P:Go Ricoh describes how to login by card and Pull Print on Ricoh printers. ...

  • Page 13: Document History

    Revision D60703-13  SafeCom Go Ricoh version S87 nnn.020*03  Support for Ricoh MFPs: MP C300, MP C400, MP C2051, MP C2551, MP C3001SP, MP C3501SP, MP C4501SP, MP C5501SP, MP C6501SP and MP C7501SP.  Support for Ricoh printers: SP C320DN, SP C430DN, and SP C431DN.
  • Page 14 Added section: Control max length of encryption keys (2.8.14). Revision D60703-10  SafeCom Go Ricoh version S87 nnn.010*29  Introduction of SafeCom P:Go for Ricoh printers (1.4 and 2.7.4).  Device can reference multiple SafeCom servers (2.8.2).  How to install SafeCom Go Ricoh via web page (2.10).

  • Page 15: Safecom Go Ricoh

    2.2.1 Newer devices type F, H, I, J, K, L, N, O and U Install the VM Card (SD card) that was supplied by Ricoh: Press the operation switch to turn off power. Wait for the On indicator to go off (stop blinking) and then turn off the main power switch. Disconnect the power cable.

  • Page 16: Legacy Devices Type B

    MFP behind a plastic cover. Connect the blue PS/2 connector to the serial port of the SafeCom Ricoh SD ID Kit. If a serial SafeCom ID Device was supplied connect it to the black female connector of the SafeCom MFP cable.

  • Page 17: Increase Heap And Stack Sizes On Ricoh Device

    2 SafeCom Go Ricoh Increase Heap and Stack sizes on Ricoh device On Ricoh Type C, F, H, I, J, K, L, N and O Open a web browser and enter the printer’s address. Use of JavaScript (Active Scripting) must be enabled.

  • Page 18: Ricoh Java Software Installation

    2 SafeCom Go Ricoh Ricoh Java software installation Refer to the appropriate section:  Newer devices (2.4.1).  Legacy device Type B (2.4.2). 2.4.1 Newer devices type F, H, I, J, K, L, N and O Install the JavaTM platform: Open a web browser and enter the printer’s address.

  • Page 19: Legacy Device Type B

    2 SafeCom Go Ricoh 2.4.2 Legacy device type B Install the Java VM software from the card: On the printer press the User Tools button (<>/123). Tap Extended Feature Settings. Tap Extended Features. Tap the Install tab. Tap SD Card Slot N, where N is the slot with the VM Card.

  • Page 20: Safecom Go Ricoh Software Installation

    Click Add to register the device and save it in the database. Browse to the SafeCom Go Ricoh Software file. Example: 090xxx.b87. Click Send to send the SafeCom Go Ricoh Software (*.b87) file to the device. If file is not present you need to get the file first (2.8.1).

  • Page 21: Safecom Go Ricoh Web Interface

    2 SafeCom Go Ricoh SafeCom Go Ricoh web interface The SafeCom Go Ricoh web interface adheres to the structure and design of the Ricoh Embedded Web Server. The SafeCom Go Ricoh web interface consists of two parts, 1) a public part, namely the Information web page and 2) a password-protected part.

  • Page 22: Configuration Web Page

    The configuration web page for printers is described in section 2.7.4. The configuration web page for Ricoh MP 171, MP 201F, and MP 201SPF are described in 2.7.5. Under SafeCom Server, click Broadcast to get a complete list of servers to select from, or enter Group name, SafeCom server TCP port (default is 7500) and the SafeCom server IP address in Add server.
  • Page 23 2 SafeCom Go Ricoh Under Device enter specific details. Make sure to click Apply in the upper right corner when you have made your changes. Device name and Device model are automatically filled-in. Device location and Contact person are important references for the SafeCom solution so it’s a good idea to fill them in.
  • Page 24 2 SafeCom Go Ricoh Pre-fill domain: controls how users fill-in the domain field. In the drop-down box select:  Blank (default).  Default domain  Hide If users belong to different domains Pre-fill domain should be left Blank. This means that all users need to enter their domain when they login with their Windows user name and password.
  • Page 25 2 SafeCom Go Ricoh Drivers safeguards document fidelity in the SafeCom solution. When Pull Printing SafeCom compares the name of the printer driver embedded in the print job with the list of driver names returned by the SafeCom device. If there is no match a question mark is displayed in the document list on the device.
  • Page 26 2 SafeCom Go Ricoh Use Send to Fax if SafeCom handles user authentication for Send to Fax (Send to Fax is checked in MFP authentication). Refer to 2.8.12. Use Address Book to configure Address Book in E-mail and Send to Fax. Refer to 2.8.13.

  • Page 27: Configuration Web Page - Printers

    2 SafeCom Go Ricoh 2.7.4 Configuration web page – printers Use the Configuration web page to configure your SafeCom Go Ricoh printer. Identification requires connecting an ID Device (card reader) to the USB port at the back of the printer.
  • Page 28 2 SafeCom Go Ricoh to the logged in user. If directly printed document are submitted via a SafeCom Push Port that references the same tracking device then these documents are not printed until after the logged in user’s jobs are done.

  • Page 29: Configuration Web Page - Mp 171, Mp 201F, Mp 201Spf

    2.7.5 Configuration web page - MP 171, MP 201F, MP 201SPF Use the Configuration web page to configure SafeCom Go Ricoh for the above models. Identification requires connecting an ID Device (card reader) to the USB port at the back of the printer.
  • Page 30 2 SafeCom Go Ricoh MFP authentication lists the functions you can select that the SafeCom solution should authenticate. Select as many as appropriate.  Pull Print – collect documents at any printer.  Copy - make hardcopies of scanned documents.

  • Page 31: Register Web Page

    2 SafeCom Go Ricoh 2.7.6 Register web page Use the Register web page to register the device with the SafeCom server. The printer can be used with SafeCom once it has been registered with the SafeCom server. Enter the User logon and PIN code of a user with Technician or Administrator rights.

  • Page 32: Log Web Page

    2 SafeCom Go Ricoh 2.7.7 Log web page Use the Log web page to enable, disable and view log information. Only enable logging if advised to do so as part of a troubleshooting process. Click Enable to start logging. Click Disable to stop logging (text changes on the button).

  • Page 33: Password Web Page

    Use the Password web page to change the password. 2.7.10 Advanced web page Use the Advanced web page to configure parameters required for SafeCom Go Ricoh to authenticate the Nuance DigiDocFlow solution (2.8.16) NSi AutoStore (2.8.17) or Extended Feature Shortcut (0.) D60703-17...

  • Page 34: Safecom Go Ricoh - How To

    2.8.1 Get the SafeCom Go Ricoh software The SafeCom Go Ricoh software files (*.b87) and SafeCom Go Ricoh uninstall files (*.uin) were installed from the SafeCom CD or can be downloaded using the SafeCom Administrator function Check for updates.

  • Page 35: Resend Configuration

    2 SafeCom Go Ricoh If the SafeCom server has multiple IP addresses there will be an entry for each. If the SafeCom server is clustered you must ensure that it is only the entry matching the IP address of the virtual server and not the nodes.

  • Page 36: Set Password To Prevent Unauthorized Access

    2.8.6 Check SNMP settings If SNMP v1/v2 is disabled, SafeCom Go Ricoh is unable to obtain the correct MAC address of the printer and will report the MAC address 111badadd111 instead. Follow these steps to check and correct the SNMP settings.

  • Page 37: Login With Windows Without Specifying The Domain

    2.8.10 Enable copy control and access control to other functions To enable copy control and access control to other functions, on all devices (except types B and C): Have your Ricoh technician bring the Ricoh device into SP mode. SP-5401 Access Control: Default Document ACL (103) set to 3...
  • Page 38 2 SafeCom Go Ricoh On the printer press the User Tools button (<>/123). On the touch-screen, tap System Settings and then tap Administrator Tools tab. Tap Enhanced External charge Unit Management and select the functions you want to have access control for. The relevant functions include Copier, Document Server, Facsimile and Scanner).

  • Page 39: Enable E-Mail

    2 SafeCom Go Ricoh 2.8.11 Enable E-mail SafeCom Go Ricoh comes with its own intuitive E-mail function (3.1.5). Open the Configuration web page (2.7.3). Check E-mail in MFP authentication. Make your selections in the E-mail section. Click Apply. By default the From: field is not Editable and the To: field is Editable. By default, both fields are pre-filled with the User e-mail.
  • Page 40 2 SafeCom Go Ricoh Default domain is the optional e-mail domain that is appended if the @ character is not found in the text entered in the To:, CC: and BCC: fields. Example: The software will automatically expand ‘js’ to ‘js@safecom.eu’ if the specified default domain is safecom.eu.

  • Page 41: Enable Send To Fax

    2 SafeCom Go Ricoh 2.8.12 Enable Send to Fax SafeCom Go Ricoh comes with its own intuitive Send to Fax function (3.1.6). Note: The SafeCom Go Send to Fax function is a LAN Fax-server solution. If you want to use the built-in phone line solution, then you must disable Counting control for the Facsimile function (2.8.10).

  • Page 42: Enable Address Book

    Enter User name and Password of the administrator of the Ricoh MFP. Click Apply. Note: Refer to the documentation l that came with the Ricoh MFP in order to learn how to build and maintain the Address Book. Note: Address Book support is NOT available on Type B models.

  • Page 43: Control User Access Rights

    2 SafeCom Go Ricoh 2.8.15 Control user access rights When using SafeCom G3 Server version S82 070.440*03 or newer, you can control users’ access rights to specific features via SafeCom Administrator, refer to SafeCom G3 Administrator’s Manual D60603. You can control access rights to the following features: ...
  • Page 44 2 SafeCom Go Ricoh The steps below need to be performed on the Ricoh device: Increase the Heap Size on the Ricoh device to about 24 MB (2.3). Open the Advanced web page (2.7.10). Check Enable under External authentication. Leave all other fields at their default.

  • Page 45: Enable Extended Feature Shortcut

    Open the Configuration web page (2.7.3). Click Restore. 2.8.20 Determine the version The version of the SafeCom Go Ricoh software can be determined from the Information web page. Open the Information web page (2.7.2). The version can also be seen in the Device properties dialog in SafeCom Administrator.

  • Page 46: All Printing Through Safecom

    Login. Click Configuration on the left menu. Under Extended Feature Settings click Install. Select Local File and click Browse… to locate the Ricoh type specific subfolders, /ricoh_deploy_files_type_? and select the nnnxxx_servlet.zip file. Click Open.
  • Page 47 Login. Click Configuration on the left menu. Under Extended Feature Settings click Install. Select Local File and click Browse… to locate the Ricoh type specific subfolders, /ricoh_deploy_files_type_h and select the 080xxx_servlet.zip file. Click Open.

  • Page 48: Using Safecom Go Ricoh

    3 Using SafeCom Go Ricoh Using SafeCom Go Ricoh Ricoh Aficio MFPs 3.1.1 Control panel 3.1.2 Login The recommended login sequences are described in the following. Login with card: Press the Other Function function button on the device. (Type B devices, press the Printer function button and tap JavaTM Platform.) This will...
  • Page 49 3 Using SafeCom Go Ricoh Login with card and PIN code: Press the Other Function button on the device. (Type B devices, press the Printer function button and tap JavaTM Platform.) This will give you the SafeCom login screen Use card to login.

  • Page 50: Pull Print

    3 Using SafeCom Go Ricoh 3.1.3 Pull print Tap Pull Print to access the Document list that allows you to print individual documents. Documents are listed chronologically with the newest at the top. If Print all at login is checked, documents pending collection are printed first.

  • Page 51: Copy

    3 Using SafeCom Go Ricoh In the document list a document with a preceding R shows the document is retained. A delegated document will have a preceding D. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G.

  • Page 52: E-Mail

    3 Using SafeCom Go Ricoh 3.1.5 E-mail Tap the E-mail icon. The To: field can be pre-filled with the User e-mail, Blank or Default To: address. The From: field can be pre-filled with User e-mail, Device name, Blank or Default From: address. See 2.8.11.
  • Page 53 3 Using SafeCom Go Ricoh Tap Configure to choose scan properties. Scanned documents are always in a PDF format. Scan properties include:  Orientation [Long edge, Short edge]  Sides [1-sided, 2-sided]  Original [Mixed, Photo, Text]  Attachment [PDF | TIFF] ...

  • Page 54: Send To Fax

    3 Using SafeCom Go Ricoh 3.1.6 Send to Fax Tap the Send to Fax icon. In the To: and CC: field enter the receiver’s fax number. The From: field can be pre-filled with User e-mail, Device name, Blank or Default From: address. See 2.8.12.

  • Page 55: Address Book

    3 Using SafeCom Go Ricoh 3.1.7 Address Book Enable the Ricoh MFP’s Address Book (2.8.13) and use it for easy selection of E- mail (3.1.5) and Send to Fax (3.1.6) recipients. Address Book support is NOT available on Type B models.

  • Page 56: Logout

    3 Using SafeCom Go Ricoh Send to Fax recipients look like this: Select the recipients and tap Add. 3.1.8 Logout There is a configurable Timeout with a default time of 60 seconds. Users are logged out if the device is idle for this period of time.

  • Page 57: Register Card With Windows Logon

    3 Using SafeCom Go Ricoh 3.1.10 Register card with Windows logon Use card reader.  If there are any available PUK codes on the system tap Cancel in the Please enter PUK dialog. The Login to register card dialog appears.

  • Page 58: Ricoh Aficio Mp 171, Sp 201F, Sp 201Spf

    3 Using SafeCom Go Ricoh Ricoh Aficio MP 171, SP 201F, SP 201SPF 3.2.1 Control Panel 3.2.2 Login with card Use card reader 3.2.3 Pull Print Press the start key to start printing all jobs sent to the device. 3.2.4...

  • Page 59: Using Safecom P:go Ricoh

    4 Using SafeCom P:Go Ricoh Using SafeCom P:Go Ricoh Pull Print Use card reader. If there are documents to be printed the data LED starts flashing and the documents are printed. User is logged out. Note: As there is no communication with the device’s display the user’s name or credits are not displayed.

  • Page 60: Troubleshooting

    The SafeCom Go Ricoh log facility is also useful in troubleshooting situations, but it should only be enabled upon request from SafeCom support personnel. The log facility is enabled on the SafeCom Go Ricoh Log web page (2.7.7). SafeCom Help Desk Assistant We want your SafeCom solution to be one that reduces not only print costs, but is also easy to support.

  • Page 61: Regulatory Information

    6 Regulatory information Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 62: Index

    Copy Control, 24, 30 Regulatory information, 61 Resend Configuration, 35 Default job build, 40 Document history, 13 SafeCom Go Ricoh, 5, 8, 15 Printer firmware, 6, 7 SafeCom Help Desk Assistant, 60 Help Desk Assistant, 60 Send to e-mail, 24, 30...

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