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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

November 2008 Rev. A00

Understanding Your Printer Software

Printing

Setting Up for Shared Printing

Clearing Jams

Troubleshooting Guide

Installing Printer Drivers

Maintaining Your Printer

Printer Specifications

Safety and Regulatory Information

Appendix

Table of Contents

Troubleshooting

Summary of Contents for Dell 1320c - Color Laser Printer

Page 1 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Page 3: Front View
Dell™ Color Laser Printer 1320c User's Guide Click the links on the left for information on the features, options, and operation of your printer. For information on other documentation included with your printer, see "Finding Information". Front View ...
Page 4 1. Double-click the icon on your desktop. 2. Visit the Dell Printer Supplies website at www.dell.com/supplies, or order Dell printer supplies by phone. For best service, have your Dell printer Service Tag available. For help locating your Service Tag number, see "Express Service Code and Service Tag...
Page 5: Finding Information
Troubleshooting Troubleshooting Guide Express Service Code and Service Tag number The Express Service Code and Service Tag numbers are located inside the side door of your printer. Latest drivers for my printer See the Dell Support website at support.dell.com ...
Page 6 Customer Care - Contact information, order status, warranty, and repair information Downloads - Drivers Reference - Printer documentation and product specifications You can access the Dell Support website at support.dell.com. Select your region on the support page, and fill in the requested details to access help tools and information. ...
Page 7: Table Of Contents
About Your Printer Operator Panel Protecting Your Printer The following illustrations show the standard Dell™ Color Laser Printer 1320c. Operator panel Tray 1 Front cover Belt unit Single sheet feeder Button (right side) Provide enough room to open the printer tray, covers, and option. It is also important to allow space around the printer for proper ventilation.
Page 8: Back To Contents Page
For details on the operator panel, see "Operator Panel." Protecting Your Printer To protect your printer from theft, you can use the optional Kensington lock. Attach the Kensington lock to the security slot of your printer. ...
Page 9: Installing The Toner Cartridges
back to contents page Installing the Toner Cartridges and PHD (Print Head Device) Unit Installing the Toner Cartridges Installing the PHD (Print Head Device) Unit CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Product Information Guide. NOTICE: To protect the drums of the toner cartridges against bright light, close the front cover within three minutes.
Page 10 Installing the PHD (Print Head Device) Unit 1. Press the button (right side) and open the front cover. 2. Turn the four PHD lock levers counterclockwise to unlock the unit. NOTICE: Do not touch the belt unit. 3. Pull the PHD unit out of the printer. ...
Page 11 5. Use the small gray tabs to place the PHD unit back into the printer completely. 6. Turn the four PHD lock levers clockwise to lock the PHD, and then remove the protective sheet. 7. Close the front cover. ...
Page 12: Connecting Your Printer
USB 2.0 Ethernet* 10 Base-T/100 Base-TX * If your printer is type A, an optional Network Adapter for Dell 1320c is required to connect the Ethernet cable. NOTE: You can use your network as standard, if your printer is type B as shown in the illustration.
Page 13: Turn On The Printer
® ® ® ® Microsoft Windows 2000, Windows XP, Windows XP 64-bit Edition, Windows Server 2003, Windows Server 2008, Windows Vista , and Windows Vista 64- bit Edition support USB connections. See your computer operating system documentation to see if your system supports USB. ...
Page 14 To attach the printer to a network: NOTE: If your printer is type A, an optional Network Adapter for Dell 1320c is required to connect the Ethernet cable. In that case, follow the next 2 to 3 steps. Otherwise, proceed with step 4.
Page 15: Assign An Ip Address
The printer should not be plugged into a UPS system. 2. Turn on the computer and the printer. NOTE: If your printer is type A, the LED of the Network Adapter for Dell 1320c lights. Print and Check the Printer Settings Page ...
Page 16: Using The Reset Button
If the Reset button is tripped and the printer is turned off, the electric leakage detector functions correctly. Press the Reset button to turn the printer back on. If the Reset button is not tripped, contact Dell. Do not continue to use the printer if the electric leakage detector is not functioning. ...
Page 17: Dell Printer Configuration Web Tool
To fill out printer inventory reports requiring the asset tag number of all the printers in your area, use the Printer Information feature in the Dell Printer Configuration Web Tool. Just type the IP address of each printer on the network to display the asset tag number.
Page 18: Printer Status
You can also launch the Tool Box from the printer icon on the taskbar. 4. Click the Printer Maintenance tab. 5. Select EWS (Embedded Web Server or Dell Printer Configuration Web Tool) from the list on the left side of the page. The EWS page is displayed.
Page 19: Online Help
Use the Set Password menu to lock the Dell Printer Configuration Web Tool with a password so that other users do not inadvertently change the printer settings you selected. NOTE: You must log in as an administrator to use this feature.
Page 20: Page Display Format
Top Frame The Top Frame is located at the top of all pages. When Dell Printer Configuration Web Tool is activated, the current status and specifications of the printer are displayed in the Top Frame on every page. ...
Page 21: Right Frame
Some menus allow you to change the printer settings through the Dell Printer Configuration Web Tool. When you are accessing these menus, the authentication dialog appears on the screen. Type a user name and password for the printer's administrator by following the prompts displayed in the dialog box.
Page 22 Cyan Cartridge Level Displays the percentage of toner remaining in each toner cartridge. When a cartridge is empty, a message appears. The text Print Cartridge is linked to the Dell Printer Supplies website, www.dell.com/supplies. Magenta Cartridge Level Yellow Cartridge Level...
Page 23 To verify the printer details such as hardware configuration and software version. This page can also be displayed by clicking Printer Information in the Left Frame. Values: Dell Service Tag Number Displays Dell's service tag number. Asset Tag Number Displays the printer's asset tag number. Printer Serial Number Displays the printer's serial number. Memory Capacity Displays the memory capacity.
Page 24 Completed Jobs Purpose: To check the completed print jobs. Up to the last 22 print jobs are displayed. Click Refresh to update the screen. Values: Displays the job ID. Job Name Displays the file name of the completed print job. Owner Displays the job owner's name.
Page 25 Select Reorder URL Regular* Displays the URL (accessories.us.dell.com/sna) that can be linked from Order Supplies at in the left frame. Premier Displays the URL (premier.dell.com) that can be linked from Order Supplies at in the left frame. Reports ...
Page 26 Specifies whether the printer outputs logs automatically. Printer Maintenance The Printer Maintenance tab includes Paper Density, Adjust BTR, Adjust Fuser, Auto Registration Adjustment, Color Registration Adjustments, Adjust Altitude, Reset Defaults, Non-Dell Toner, Initialize PrintMeter, and Web Link Customization pages. Paper Density ...
Page 27 Label Light Sets the paper density in Light for the label. Normal Sets the paper density in Normal for the label. Adjust BTR Purpose: To specify the reference voltage settings for the transfer roller. Values: Plain Sets the reference voltage settings for the transfer roller for plain paper.
Page 28 Auto Registration Adjustment Purpose: Specifies whether to adjust the color registration automatically. Values: Auto Registration Adjustment Specifies whether to adjust the color registration automatically. Color Registration Adjustments Purpose: To print the color registration chart and to adjust the color registration by using the chart. ...
Page 29: Web Link Customization
Non-Dell Overrides factory toner cartridge setting. Toner Using non-Dell-brand toner cartridges may make some printer features unusable, reduce print quality and decrease the reliability of your printer. Dell recommends only new Dell-brand toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.
Page 30 Premier premier.dell.com Print Server Settings Use the Print Server Settings menu to set the type of printer interface and necessary conditions for communications. The following tabbed pages are displayed in the top of the Right Frame. Print Server Reports ...
Page 31 IP Filter Access List Displays the list of IP addresses that are permitted or denied access to the printer. E-Mail Alert Setup Page Purpose: To verify the current settings of SMTP/POP (Simple Mail Transfer Protocol/Post Office Protocol) used for the e-mail feature and E-Mail Alerts feature. In this page, you can only verify the settings of items.
Page 32 Administrator E-Mail Specifies the contact address of the printer administrator and service center up to 63 alphanumeric characters. Address Asset Tag Number Enter the asset tag number for the printer. EWS Settings Auto Refresh Refreshes the contents of the status display pages automatically. Does not refresh the status display pages automatically.
Page 33 Uses RARP (Reverse Address Resolution Protocol) to set the IP address. Manually Uses the control panel or the Dell Printer Configuration Web Tool to set the IP address manually. IP Address Sets the IP address allocated to the printer in the nnn.nnn.nnn.nnn format, where nnn is a variable between 0 and 255.
Page 34 224-254 are not valid for the first three-digits only. IP socket mmmmm is a variable value between 0 and 65535. Authenticate Error Select the check box to notify Authenticate Error Trap. Trap The default value of each items can be changed by using Dell Printer Configuration Web Tool. IP Filter ...
Page 35 Setup Procedure You can set up to a maximum of five items and the first item takes priority. Enter the shortest address first before proceeding to the next longer address when setting multiple filters. The following section explains how the IP Filter operates. IP Filter Procedure 1.
Page 36 60 seconds. After that, you can check whether settings were copied to this page. And you need to check the Copy the settings to the Host in the above list and reboot the machine menu of the Dell Printer Configuration Web Tool in the destination printer to verify if settings were actually copied or not.
Page 37 To verify the histories of copying. NOTE: The history is cleared by turning off the printer. Print Volume The Printer Volume menu includes the Print Volume and Dell ColorTrack pages. Print Volume Purpose: To verify the number of printed pages. This page can also be displayed by clicking Print Volume in the Left Frame.
Page 38: Print Media Guidelines
Feeder" for detailed loading instructions. Paper Characteristics The following paper characteristics affect print quality and reliability. Dell recommends that you follow these guidelines when evaluating new paper stock. Weight The tray automatically feeds paper weights from 60 to 216 g/m (16 to 60 lb bond) grain long.
Page 39: Recommended Paper
Most high-quality xerographic paper is made from 100% chemically pulped wood. Paper containing fibers such as cotton possess characteristics that can result in degraded paper handling. Recommended Paper To ensure the best print quality and feed reliability, use 75 g/m (20 lb) xerographic paper.
Page 40: Selecting Preprinted Forms And Letterhead
Selecting Preprinted Forms and Letterhead When selecting preprinted forms and letterhead paper for the printer: Use grain long papers for best results. Use only forms and letterhead printed using an offset lithographic or engraved printing process. Select papers that absorb ink, but do not bleed.
Page 41 Weight guidelines for pre-punched paper are the same as non-punched paper. Envelopes Depending on the choice of envelopes, it is possible to expect variable levels of light wrinkling. Before buying large quantities of any print media, Dell recommends trying a sample first. See "Loading Print Media in Tray 1"...
Page 42: Storing Print Media
Do not use label sheets that have adhesive to the edge of the sheet. Dell recommends zone coating of the adhesive at least 1 mm (0.04 inches) away from edges. Adhesive material contaminates your printer and could void your warranty.
Page 43: Print Media Supported
Kakukei 3 (216x277mm) C5 (162x229mm) Monarch (3.875x7.5 in) Envelope #10 (4.125x9.5 in) DL(110x220mm) Postcard JPN (100x148mm) Postcard JPN (148x200mm) Letter (8.5x11 in) Legal (8.5x14 in) Folio (8.5x13 in) Executive (7.25x10.5 in) Custom* *Custom: 76.2 and 220.0 mm or between 3.00 and 8.66 inches 127.0 and 355.6 mm or between 5.00 and 14.00 inches.
Page 44 Coated 106-163 (Low Speed) Inkjet printer paper cannot be used. Coated Thick 164-216 (Low Speed) Inkjet printer paper cannot be used. Coated JPN 95-105 (Mid Speed) Label 3R7408 Inkjet printer paper cannot be used. Envelopes back to contents page...
Page 45: Loading Print Media
back to contents page Loading Print Media Loading print media properly helps prevent jams and ensures trouble-free printing. Before loading print media, identify the recommended print side of the print media. This information is usually on the print media package. Tray 1 Loading Print Media in Tray 1 Single Sheet Feeder...
Page 46: Loading Letterhead
2. Adjust the paper guides so they rest against the edges of the paper. NOTE: When you feed paper from the tray loaded with Legal size paper, extend the rear side of the tray. 3. Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface. ...
Page 47: Print Media Dimensions
Tray 1 Face up Letterhead enters the printer last Single sheet feeder Face down Letterhead enters the printer first Loading the Envelope To load an envelope in Tray 1, load envelopes with the flaps closed when the short-edges of the envelopes enter the printer, or with the flaps open when the long-edges of the envelopes enter the printer.
Page 48: Using Booklet Print
NOTE: Do not force the print media into the single sheet feeder. Loading the Envelope To load an envelope in the single sheet feeder, insert the envelope with the flap closed when the short edge of the envelope faces into the printer. Place the envelope with the print side facing down and slide the envelope into the entry slot.
Page 49 If paper jam occurs after you select Do Not Print for "Handling manual duplex paper jams" on the Advanced tab in your printer driver, you may not print document in the right order. In this case, print the document again. Manual Duplex Printing from Tray 1 Setting Method for Manual Duplex from Tray 1 ...
Page 50: Using The Output Tray Extension
2. After the even pages have finished printing out, stack the prints and turn the stack over. NOTE: Warped or curled prints can cause paper jams. Straighten them before setting them. 3. Next print the odd pages. One sheet at a time, set the very top print that was turned over as it is with the blank side face down, then press the Continue button.
Page 51: Operator Panel
back to contents page Operator Panel Using the Operator Panel Understanding the Operator Panel Lights Restoring the factory settings Using the Operator Panel The printer operator panel has two buttons and several indicators that show the status of the printer. ...
Page 52: Understanding The Operator Panel Lights
Orange blinks A paper jam occurred. Single Sheet Feeder Green on Paper is set to the single sheet feeder. Green blinks Reload paper to the single sheet feeder. Orange blinks A paper jam occurred. Toner Orange blinks The toner is empty or toner error occurred. Orange on The toner is low.
Page 53 - Paper is loaded in the single sheet feeder. - The toner is low in the specified toner cartridge. - Non Dell toner is used in the toner cartridge. - Life warning in the PHD unit ...
Page 54 The following conditions prompt you to load paper and press the Continue key. Click the links in the right column for more information on what it means and what you can do. 5 6 7 Action ...
Page 55: Operator Call Errors
- The side cover is open. - Dell ColorTrack - Invalid user - Dell ColorTrack - Disabled function - ...
Page 56: Fatal Errors
The CTD sensor is dirty. Fatal Errors The following table shows fatal errors. Contact your Dell supplier to notify the printer status associated with each error. 5-K 5-C 5-M 5-Y 7 Printer status - ...
Page 57: Ess-Related Errors
- - CTD (Conductivity Temperature Depth) sensor failure - - Fan motor failure - - Motor failure - - MCU (Machine Control Unit) error - ...
Page 58: Restoring The Factory Settings
- ESS NVRAM SIZE and ID Check Failure - - On-Board Network Communication Failure - - On-Board Network MAC Address Checksum Error - - ...
Page 59: Printing A Printer Settings Page
You can change most system settings from your software programs. If your printer is attached to the network, you can change settings from the Dell Printer Configuration Web Tool. To launch the Dell Printer Configuration Web Tool, type the printer IP address in your Web browser. To find your printer's IP address, see "Printing a Printer Settings...
Page 60: Resetting Defaults
1. Click Start® All Programs® Dell Printers® Additional Color Laser Software® Status Monitor Console. The Printer Selection dialog box opens. 2. Click Dell Color Laser 1320c listed in Printer Name. The Dell Color Laser 1320c Launcher window opens. 3. Click the Tool Box button.
Page 61 back to contents page...
Page 62: Printer Settings Report
To verify the printer details such as hardware configuration and software version. Values: Dell Service Tag Number Displays Dell's service tag number. Printer Serial Number Displays the printer's serial number. Printer Type Displays the type of printing for the printer. Color Laser is displayed normally.
Page 63 Displays whether to adjust the height of the installation location of the printer. Non-Dell Toner Non-Dell Toner Displays whether to use a refilled toner cartridge. Web Link Select Regular* Displays the URL (accessories.us.dell.com/sna). Customization Reorder URL Premier Displays the URL (premier.dell.com). Reports...
Page 64: Printer Maintenance
The Printer Maintenance tab includes the System Settings, Paper Density, Adjust BTR, Adjust Fuser, Registration Adjustment, Adjust Altitude, Reset Defaults, Non-Dell Toner, Initialize PrintMeter, Web Link Customization, TCP/IP Settings, EWS, and Set Password pages. NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Page 65: Paper Density
Power Saver 5-60 min Specifies the amount of time before the printer enters the Power Saver Timer Mode 2 (deep sleep mode) when the times specified in Power Saver Timer Mode 1 and Power Saver Timer Mode 2 elapses after a print job is Timer Mode 2 10 min* complete.
Page 66: Adjust Btr
Values: Plain Normal* Light Label Normal* Light Apply New Settings After you complete the settings, press the Apply New Settings button to apply the changes. Restart printer to apply new settings Press the Restart printer to apply the new settings button to apply the changes. Adjust BTR NOTE: The print quality changes depending on the setting values you select for this item.
Page 67: Registration Adjustment
To specify the temperature settings value for the fuser. Values: Plain -2-2 Sets the temperature settings for the fuser for plain paper. Plain Thick -2-2 Sets the temperature settings for the fuser for thick plain paper. Covers -2-2 Sets the temperature settings for the fuser for cover paper.
Page 68: Adjust Altitude
Reset Defaults and restart printer. Click Start to initialize the non-volatile memory (NVM) memory. Non-Dell Toner When Non-Dell toner is used, the printer may be severely damaged and may not be covered by your warranty. Purpose: ...
Page 69 To configure the link used for ordering supplies. Values: Select Reorder URL Specifies the URL that Order Supplies at links to in the left frame of the Dell Printer Configuration Web Tool. Regular* accessories.us.dell.com/sna Premier premier.dell.com Apply New Settings After you complete the settings, press the Apply New Settings button to apply the changes.
Page 70: Chart Print
To print the server settings for the Dell Printer Configuration Web Tool. Print Server Settings Click Display to display the server settings for the Dell Printer Configuration Web Tool. Display of EWS Disable to display the server settings for the Dell Printer Configuration Web Tool.
Page 71: Machine Check
Pitch Configuration Chart Prints the chart to confirm the pitch in A4 or Letter. Ghost Configuration Chart Prints the chart to confirm the ghost in A4 or Letter. 4 Colors Configuration Chart Prints the chart to confirm the gray scale for four color printing in A4 or Letter. MQ Chart Prints the chart to confirm the binding in A4 or Letter.
Page 72: Environment Sensor Info
Monarch Postcard JPN W-Postcard Youkei 2 Env Youkei 3 Env Youkei 4 Env Choukei 3 Youchou 3 Paper Plain* Specifies the type of paper. Type Plain Thick Covers Covers Thick Label Coated Coated Thick Envelope Recycled Coated JPN Postcard JPN Rear Off* Specifies to not use the back side of the paper.
Page 73 Purpose: To clean the toner cartridges and PHD unit. CAUTION: Using the Refresh Mode consumes extra toner. Values: Toner Refresh Mode Yellow Click Start (1) to clean the yellow cartridge. Magenta Click Start (2) to clean the magenta cartridge. Cyan Click Start (3) to clean the cyan cartridge.
Page 74: Understanding Your Printer Software
Use the Status Monitor Console to manage multiple Status Window. Select a printer from the list view (or Printer Selection) by clicking its name to open a Status Window or Dell Printer Configuration Web Tool for a particular printer.
Page 75: Software Update
Printer Settings Utility Using the Dell Color Laser 1320c Launcher window, you can open Printing Status Window, Tool Box, Updater, and Troubleshooting. When you install the Dell software, the Dell Color Laser 1320c Launcher is automatically installed.
Page 76: Troubleshooting
The Updater button updates the settings for the print driver. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which allows you to recover printer problems by yourself. back to contents page...
Page 77: Tips For Successful Printing
Avoiding Paper Jams NOTE: Dell recommends that you try a limited sample of any print media you are considering using with the printer before purchasing large quantities. By selecting appropriate print media and loading it properly, you can avoid paper jams. See the following instructions on loading print media: ...
Page 78: Canceling From The Printer Operator Panel
"Understanding Tool Box Menus" to identify the display if you need help. 1. Click Start® All Programs® Dell Printers® Additional Color Laser Software® Status Monitor Console. The Printer Selection dialog box opens. 2. Click Dell Color Laser 1320c listed in Printer Name.
Page 79 You can also print the printer settings page by the following. Press and hold the Continue button on the printer until the Ready/Data indicator blinks. NOTE: You cannot print a printer settings page by pressing and holding the Continue button if the password is specified in Set Password of the Tool Box (because the operator panel is locked).
Page 80: Setting Up For Shared Printing
back to contents page Setting Up for Shared Printing Point and Print Peer-to-Peer ® You can share your new printer on the network using the Drivers and Utilities CD that shipped with your printer, or using Microsoft point and print or peer-to- peer method.
Page 81 This method is usually the best use of system resources. The server handles driver modifications and print job processing. This lets network clients return to their programs much faster. If you use the point and print method, a subset of driver information is copied from the server to the client computer. This is just enough information to send a print job to the printer.
Page 82 b. Select the printer you just created. c. Click File® Properties. d. From the General tab, click Print Test Page. When a test page prints successfully, printer installation is complete. ® For Window Vista and Windows Server 2008: 1. Click Start® Control Panel® Hardware and Sound® Printers (Start® Control Panel® Printers for Windows Server 2008). 2.
Page 83: Clearing Jams
Clearing Paper Jams From the Single Sheet Feeder Clearing Paper Jams From the Tray 1 Clearing Paper Jams From the Fuser NOTE: Before buying large quantities of any print media, Dell recommends trying a sample first. Avoiding Jams Use only recommended print media. See "Print Media...
Page 84: Front Cover
CAUTION: Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer. 1 Front cover 2 Tray 1 3 Single sheet feeder 4 Fuser Clearing Paper Jams From the Single Sheet Feeder NOTICE: To protect the drums of the toner cartridges against bright light, close the front cover within three minutes.
Page 85 4. Close the front cover. 5. Insert the tray back into the printer, and push until it stops. Clearing Paper Jams From the Tray 1 NOTICE: To protect the drums of the toner cartridges against bright light, close the front cover within three minutes. If the front cover remains open for more than three minutes, print quality may deteriorate.
Page 86: Clearing Paper Jams From The Fuser
4. Open the front cover by pushing the button (right side) and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside the printer. 5. Close the front cover. 6. Insert the tray into the printer, and push until it stops. ...
Page 87 CAUTION: The fuser is hot. Do not touch it, doing so may cause burns. 4. Open the cover of the fuser and remove the jammed paper. 5. Close the cover of the fuser and press down the levers at both ends of the fuser. ...
Page 88: Printing Problems
back to contents page Troubleshooting Guide Basic Printer Problems Printing Problems Print Quality Problems Other Problems Contacting Service Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: ...
Page 89: Print Quality Problems
Page breaks in Increase the setting for Time-Out in the unexpected Printer Settings menu in the Dell places. Printer Configuration Web Tool. Print media does Turn the print media stack over in the not stack neatly in tray.
Page 90 Ensure Non-Dell Toner is not selected in the Printer Maintenance tab in the Tool Box. 1. Click the Tool Box button. Set Toner Saving Mode to Off in the printer driver. 1. Press [Printing Preferences], and then click the Advanced tab.
Page 91 3. Press the Print with A4(3) or Print with Letter(C) button. Is the problem recovered? Yes. The PHD unit is old or damaged. Replace the PHD unit. No. Contact Dell. Contact Dell. Toner smears or print comes off page. ...
Page 92 Confirm the amount of toner in each toner cartridge. 1. Press [Printer Status], and then click the Status tab in the printer driver. Ensure Non-Dell Toner is not selected in the Printer Maintenance tab in the Tool Box. 1. Click the Tool Box button.
Page 93 Confirm the amount of toner in each toner cartridge. 1. Press [Printer Status], and then click the Status tab in the printer driver. Ensure Non-Dell Toner is not selected in the Printer Maintenance tab in the Tool Box. 1. Click the Tool Box button.
Page 94: Vertical Blanks
3. Press the Print with A4(3) or Print with Letter(C) button. Is the problem recovered? Yes. The PHD unit is old or damaged. Replace the PHD unit. No. Contact Dell. Contact Dell. Pitched dots prints in color ...
Page 95 3. After you replace the PHD unit, press the Print with A4 (1) or Print with Letter(A) button. "Printing" appears. Is the problem recovered? Yes. The PHD unit is old or damaged. Replace the PHD unit. No. Contact Dell. Contact Dell. Ghost ...
Page 96 No. Replace the PHD unit. See "Replacing the PHD (Print Head Device) Unit" and "Installing the PHD Unit". No. Contact Dell. Do the PHD Refresh Mode. 1. Click the Tool Box button. 2. After you complete the Refresh Mode, select Chart Print from the list.
Page 97 Unit" and "Installing the PHD Unit". Is the problem recovered? Yes. The PHD unit is old or damaged. Replace the PHD unit. No. Contact Dell. Banding Locate the cause of the problem by using the Pitch Configuration Chart.
Page 98: Auger Mark
Check if the noise from the Play of Sound button is matched with the abnormal noise. 1. Is the noise from Main Motor Operation Check matched? Yes. Contact Dell. No. Go to the next step. 2. Is the noise from Fuser Motor Operation Check matched? Yes.
Page 99: Misfeed Jam
5. Is the noise from Main Motor Operation Check matched? Yes. Contact Dell. Jam/Alignment The job prints, but the top and side margins are incorrect. 1. Ensure the margins are set correctly in your software program. ...
Page 100 Are the width and length guides on the print media sources adjusted correctly? Yes. No. Use the correct print media. Is the Tray 1 installed correctly? Yes. Check the paper type. Thick Is thick paper 216 gsm or lower? Yes. Flex print media before loading it. No.
Page 101: Exit Jam
Is the problem recovered? Yes. The task is complete. No. Replace the toner cartridge. Is the problem recovered? Yes. The task is complete. No. Contact Dell. Regi jam Ensure the PHD unit is installed correctly. 1. Replace the PHD unit. See "Replacing the PHD (Print...
Page 102 Verify that the correct print media is being used. 1. See "Print Media Sizes and Support". If you use paper that Dell does not recommend, use the standard paper. Is the problem recovered? Yes. Use the other type of paper because your printer does not support the paper you use.
Page 103: Other Problems
Cannot print from Tray 1 because the Covers paper is curled. Load the Covers paper into the single sheet feeder. Other Problems Problem Action This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more.
Page 104: Maintaining Your Printer
You can order consumables from Dell on the Internet when using a networked printer. Type the IP address of your printer in your Web browser, launch the Dell Printer Configuration Web Tool, and click the Order Supplies at: to order toner for your printer.
Page 105: Storing Consumables
To order by phone, see "Contacting Dell™" on page 215. Dell recommends that you use Dell toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell. CAUTION: Never throw used toner cartridges into fire.
Page 106 2. Push the latch(es) backwards to pop open the toner cartridge(s) that you want to replace. 3. Pull the cartridge holder until it clicks, and then pull out the toner cartridge. CAUTION: Do not shake the toner cartridge as it may spill some toner. Installing a New Toner Cartridge 1.
Page 107 3. Close the side cover. Replacing the PHD (Print Head Device) Unit 1. Ensure that the printer is turned off. 2. Press the button (right side) and open the front cover. 3. Turn the four PHD lock levers counterclockwise. ...
Page 108 Installing the PHD Unit 1. Open the PHD packaging. 2. Pull out the PHD unit from the packaging. 3. Completely remove the eight yellow ribbons from the PHD unit. 4. Remove the rear protective cover from the PHD unit. ...
Page 109: Replacing The Fuser
5. Insert the PHD unit until it is seated properly and turn the four PHD lock levers clockwise to lock the PHD unit. 6. Carefully remove the front protective cover from the PHD unit. 7. Close the front cover. ...
Page 110: Removing The Used Fuser
Dell fuser is available only through Dell. To order by phone, see "Contacting Dell™" on page 215. Dell recommends Dell fuser for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.
Page 111 Replacing Separator Roller Keeping the separator roller in the paper tray clean helps ensure the best possible copies. Dell recommends cleaning the separator at regular intervals. CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance.
Page 112: Installing The New Separator Roller In The Tray
Dell separator rollers are available only through Dell. To order by phone, see "Contacting Dell™" on page 215. Dell recommends Dell separator rollers for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.
Page 113 2. Insert the separator roller into the axle till it snaps fit so the protrusions fit completely into the slots and the roller hook reseats into the groove on the axle. 3. Load paper and place it in the printer. Be sure to use the output tray extension before printing a Legal-size document.
Page 114 NOTE: Keep the PHD unit in the dark place. 4. Clean the separator roller inside the printer with a clean dry cotton swab. 5. Insert the PHD unit until it stops and turn the four PHD lock levers clockwise to lock the PHD unit. ...
Page 115 6. Close the front cover. Cleaning the CTD Sensor Inside the Printer Clean the CTD sensor only when an alert for the CTD sensor is shown on the Status Monitor or operator panel. 1. Ensure that the printer is turned off. 2.
Page 116: Adjusting Color Registration
Use the Tool Box to print the color registration chart. 1. Click Start® All Programs® Dell Printers® Additional Color Laser Software® Status Monitor Console. The Printer Selection dialog box opens. 2. Click Dell Color Laser 1320c listed in Printer Name.
Page 117 CAUTION: After printing the color registration chart, do not turn off the printer until the printer motor has stopped running. NOTE: If 0 is not next to the straightest lines, determine the values and adjust the printer again. back to contents page...
Page 118: Printer Specifications
If the manufacturer needs to be contacted, the customer must pay an additional fee for that support. The only time that Dell pays for the third party support is when Dell is responsible for the issue. In the case of getting the printer installed and working, this is configuration and the customer would be responsible for paying.
Page 119: Mib Compatibility
A Management Information Base (MIB) is a database containing information about network devices (such as adapters, bridges, routers, or computers). This information helps network administrators manage the network (analyze performance, traffic, errors, and so on). Dell Color Laser Printer 1320c complies with standard industry MIB specifications, allowing the printer to be recognized and managed by various printer and network management software systems, such as IBM Tivoli, Hewlett-Packard OpenView, CA Unicenter, Hewlett-Packard Web JetAdmin, and so on.
Page 120 back to contents page...
Page 121: Safety And Regulatory Information
Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the product information guide or user's guide for your computer.
Page 122 Using shielded cables ensures that you maintain the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at www.dell.com.
Page 123 A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Inc. Products Europe BV, Limerick, Ireland. ...
Page 124 ...
Page 125 CE Mark Notice This equipment complies with the essential requirements of the European Union Directive 1999/5/EC. Información para NOM (únicamente para México) ...
Page 126: Laser Notice
Class I level during normal operation, user maintenance, or prescribed service condition. Energy Star ENERGY STAR® Compliance Any Dell™ product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Dell. ENERGY STAR® Emblem...
Page 127: Perchlorate Material
You can help reduce electricity usage and its side effects by turning off your product when it is not in use for extended periods of time, particularly at night and on weekends. Perchlorate Material Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate. MSDS Materials for Dell Printer All MSDS materials for Dell Printers can be found at the following URL: http://www1.us.dell.com/content/topics/global.aspx/corp/environment/en/prod_design?c=us&l=en&s=corp&~section=001 back to contents page...
Page 128: Dell Technical Support Policy
Integration (CFI/DellPlus). Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: ...
Page 129: Warranty And Return Policy
Warranty and Return Policy Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, see the Product Information Guide.
Page 130 ...
Page 131 If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or in your Dell™ catalog. Dell™ provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell™ for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
Page 132: Installing Printer Drivers
Before installing the printer driver on your computer, print the System Settings page to check your printer's IP address. 1. Print the Printer Settings page. a. Click Start® All Programs® Dell Printers® Additional Color Laser Software® Status Monitor Console. The Printer Selection dialog box opens.
Page 133: Local Printer Setup
If you want to restrict color printing, select the appropriate Dell ColorTrack option. Enter the password when Color-Password Enabled is selected for Dell ColorTrack. 7. Select the software and documentation you want to install, and then click Next. You can specify folders in which to install the Dell software and documentation. To change the folders, click Browse.
Page 134 Before you start remote installation, perform the following procedures. Allow Print Spooler to Accept Client Connections NOTE: This step is required for Windows XP 64-bit Edition, Windows Vista, Windows Vista 64-bit Edition, Windows Server 2003, and Windows Server 2008. 1. Click Start® Run. For Windows Server 2003/Windows Server 2008: Click Start®...
Page 135: Installing The Printer Driver
1. Click Start® Administrative Tools. 2. Click Services. 3. Right-click Remote Registry and select Start. 4. Right-click Remote Registry and select Properties. 5. Change Startup type: to Automatic, and then click OK. Disable User Account Control NOTE: This step is required for Windows Vista or Windows Server 2008. For Windows Vista: 1.
Page 136: Setup Security
If you want to restrict color printing, select the appropriate Dell ColorTrack option. Enter the password when Color-Password Enabled is selected for Dell ColorTrack. 9. Select the software and documentation you want to install, and then click Next. You can specify folders in which to install the Dell software and documentation. To change the folders, click Input.
Page 137: Clear Nvram
Restart printer to apply new settings Press the Restart the printer to apply the new settings button to apply the changes. NOTE: This menu sets a password to lock the Tool Box menus. When changing the password for the Dell Printer Configuration Web Tool, click Set Password on the left frame and set the password.

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Dell 1320c - Color Laser Printer User Manual

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