Acer S500 Service Manual
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Acer S500 Service Manual

Service guide
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Download this manual See also: User Manual
S500 Smartphone
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer S500

  • Page 1 S500 Smartphone Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on the S500 smartphone service guide. Date Chapter Updates 28-Aug-2012 Initial release...
  • Page 3 Any Acer Incorporated software described in this manual is sold or licensed “ as is”. Should the program prove detective following their purchase, the buyer (are not Acer Incorporated, its distributer, or it dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damage resulting from any defect in the software.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear on SCREEN MESSAGES screen. Gives bits and pieces of additional Information NOTE related to the current topic. Alerts you to any damage that might result WARNING from doing or not doing specific actions.
  • Page 5 ACER-AUTHORIZED SERVICE PROVIDER, your Acer office may have a DIFFERENT part number code to those given in the FRU of this printed Service Guide. You must use the list provided by your regional Acer office to order FRU parts for repair and...

  • Page 6: Table Of Contents

    Software Upgrade (SD Download) ..................7 Machine Disassembly and Replacement ................11 Diagnostics ..........................31 Serial Number Definition ......................54 FRU (Field Replaceable Unit) List ..................55 S500 Smartphone Exploded Diagram ................................. 55 S500 Smartphone Spare Parts List ..................................56 Online Support Information ..................... 60...

  • Page 7: System Specifications

    System Specifications Features Below is a brief summary of the smartphone’s many features: Operating System Android 4.0 (Ics Cream Sandwish) UI: Acer UI 5.0 Processor Qualcomm MSM 8260A, Dual Core 1.5GHz Memory 1Gb LPDDR2 RAM , with 8GB eMMC Display 4.3”...
  • Page 8 Volume Up/Down Power Button Camera Button Power Voltage range/frequency: 100 ~ 240V AC, 50/60 HZ DC Adaptor, 5V/1A, Micro-USB Software (pre-loaded) (Acer Update) Google Service Support Document Viewer support for mail attachment OMA DRM Dolby mobile Flash 1X support in Browser...

  • Page 9: System Block Diagram

    System Block Diagram Chapter 1...
  • Page 10 Your Acer Smartphone Tour After examining your smartphone features, let us show you around your smartphone. View Item Description Receiver Emits audio from your smartphone; suitable for normal use. User to enter information or select items on the touch screen. 4.8” HXGA (1024x480) Touch lens / LCM pixel touch screen to display data, phone content and enter information.
  • Page 11 Hardware Specifications and Configurations Processor Item Specification Qualcomm Qualcomm MSM 8260A, Dual Core 1.5GHz 4.8” TFT - LCD Item Specification Display resolution 1280 x 720, HiMax HX8392-A Support colors Touch lens 127(L) x 65.8(W) x 9.9 (H) mm Battery Item Specification 1460 mAh (minimum capacity), Lithium-ion battery cell, rechargeable and replaceable battery Battery Capacity...

  • Page 13: Software Upgrade (Sd Download)

    – Support display image download progress bar upon screen – Support image file integrity check Abstract This document will descript how to use SD card to upgrade Acer S500 images (SD/SDs). • How to perform SD download 1. Double click SD/SDs, Copy update.zip from SD/SDs to SD Card 2.
  • Page 14 3. Insert SD card into device 4. Press volume down and power key 5. Device Vibrated 6. Release all key and press volume up and hold volume up 7. Device vibrated 8. Release all key to launch boot menu. 9. Press Volume Up/Down to select “ Apply update from external SD card” and press Power Key trigger selection Chapter 2...
  • Page 15 10. Press Volume Up/Down to select “ update.zip” and press Power Key to start update 11. After showing Install from sdcard complete, Press Volume Up/Down to select “ reboot system now” and press Power Key to reboot and finish update Chapter 2...

  • Page 17: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble and reassemble the smartphone for maintenance and troubleshooting. IMPORTANT: The use of metal tools during disassembly may damage the casing. Use plastic tools where possible. IMPORTANT: Cover the work area with a clean, dry, lint-free cloth before placing the smartphone face down.

  • Page 18: General Information

    General Information Pre-disassembly Instructions IMPORTANT: Before proceeding with the disassembly procedure, make sure that you do the following: Turns of the power to the system. Unplugs the USB adaptor and all other cables from the system. Covers the work area with a clean, dry, lint-free cloth to protect the LCD panel. Places the system on a flat, stable surface.
  • Page 19 External Module Disassembly Process External Module Disassembly Flowchat NOTE: Items enclosed with broken lines ( ) are optional and may not be present. Needed tools: Chapter 3...

  • Page 20: Main Unit Disassembly Process

    Main Unit Disassembly Process Removing the Battery Cover Remove battery cover from gap at MicroUSB side of phone Chapter 3...

  • Page 21: Removing The Battery

    Removing the Battery Remove the battery Removing the SIM Card and Micro-SD Card NOTE: The Mini-SD Card is an optional item and may not be present. Pull out the SIM card & MicroSD Card Chapter 3...
  • Page 22 Removing Rear Case Screws Remove below 9pcs rear case screws. Chapter 3...
  • Page 23 Removing the Deco Top / Deco Down Insert pick from the gap between power key and rear case and remove Deco Top When remove Deco Top, be careful power key dropped. Insert the pick into the two area gaps between rear case and Deco Down and remove Deco Down. Chapter 3...
  • Page 24 Removing rear case Release the hook at the bottom of rear case and pull up the rear case to prevent to hook again. Chapter 3...
  • Page 25 Insert pick from the area of MicroSD slot to release the hook. Release the hook near SIM area. Chapter 3...
  • Page 26 Open and remove the whole rear case. Removing Speaker Release two connectors by plastic tweezers. Chapter 3...
  • Page 27 Remove speaker Chapter 3...
  • Page 28 Removing MB Release four cable connectors and one screw Chapter 3...
  • Page 29 Insert pick to the area showed in below photo then raise up and remove the MB. Removing Camera/Sensor module, Receiver and back camera module directly Chapter 3...
  • Page 30 Main Unit Assembly Process Replacing Camera/Sensor module, Receiver and back camera module directly NOTE: Positioning / Fool Proof point towards to right hand side Replacing MB Fix vibrator cable at correct position. Chapter 3...
  • Page 31 Insert Micro USB connector to the Micro USB hole of case and through cables as below photo. Fix volume key at correct position and push down MB to her position. Chapter 3...
  • Page 32 Screw one screw and connect four cable connectors. Make sure vibrator cable didn’t interfere with MB. Chapter 3...
  • Page 33 Replacing the Speaker Replace speaker and connect two cable connectors. Replacing Rear Case Replace rear case and fix the hooks from MicroSD area. by clockwise. Also need to fix the hooks near Micro SIM and bottom rear case. Chapter 3...
  • Page 34 Replacing the Deco Top / Deco Down Put power button on Top Deco Assemble two sides hooks of Top Deco to S500 Chapter 3...
  • Page 35 Set the Top Deco to correct position and press power button click feeling to test if power button is assembled correctly. Assemble two sides hooks of Top Deco to S500 Chapter 3...
  • Page 36 Set the Top Deco to correct position. Chapter 3...

  • Page 37: Diagnostics

    4. Replace IMEI label which go with spare part MB 5. Flash correct OS S500 Service Tool 1. S500 Service Tool provides users with functions as following. - Read Cloud UUID, - Read/Write 22 characters Code SN, - Read IMEI,...
  • Page 38 It will indicate the running status of process. 4. Getting started Launch the Acer Servide Tool Turn on the S500, enable USB debugging mode and connect to computer via USB cable. Press the button to perform the function that you want to do. Chapter 4...
  • Page 39 5. Read/Write Code SN 22 characters Code SN input Be sure the device has been found by Tool. Enter the Code SN (22 characters) then press “ Write”. Status Monitor will indicate the process PASS or FAIL. 6. Sensor Calibration - Accelerometer and Gyro-sensor Please make sure the device is placed on the level surface.
  • Page 40 - Activate To activate the SIM Lock mechanism. - Deactivate To deactivate the SIM Lock mechanism. - Get Key This function allows users to get SIM Lock control key and unblock key. If it does not function properly in reading data please restart the device to try again. - Set Data This function allows users to change the SIM Lock setting through MCC/MNC content.
  • Page 41 S500 Diagnostic Tool 1. Install diagnostic tool Install S500 USB driver Enable USB debugging mode Tap “ Setting” Tap “ { } Developer options” Chapter 4...
  • Page 42 Enable “ USB debugging” Install S500 Diagnostic Tool Connect S500 witn PC/NB via USB cable Extract “ Install_DiagTool_A9_v1.009.zip” on PC/NB Run “ Install_DiagTool_A9.bat” Chapter 4...
  • Page 43 UI feature Tap “ Menu” icon at Home screen then run “ DiagTool_A9” S500 diagnostic tool main screen feature Passed test items show green background; Failed test items show red background Project name and version show on the above of main screen.
  • Page 44 Test items explanation Touch： ： ： ： Tests screen touch function, follow the red arrow mark to finish 5 items of touch function test. Chapter 4...
  • Page 45 When you finished all test items, tool pop up a dialog to let you judge this function test is passed or failed. LCM： ： ： ： Touch screen then LCM will show the below following screen When you finished all test items, tool pop up a dialog to let you judge this function test is passed or failed.
  • Page 46 RTC： ： ： ： Real Time Clock. Tap “Test” to start If the difference between first time and third time is 2 seconds, it is passed otherwise is failed. This item tool will judge Pass or Fail automatically and tap ok to quit. Chapter 4...
  • Page 47 Key： ： ： ： Follow the picture’s instruction to press related key. If the key function is passed then the color of word background will become green. Key includes：” Vol Up” & ” Vol Down”, Power key didn’t be tested. Two key passed test then tool will judge it “Pass”...
  • Page 48 Vibrator： ： ： ： Tap ” Test” then S500 will vibrate three times and you can judge the test is passed or failed. SD/ExSD Card： ： ： ： Insert MicroSD card Tap “SD/ExSd” then tool will show pass or fail automatically.
  • Page 49 Tap ” OFF” and check if the flash light is off. You can judge the result based on the test result. HDMI： ： ： ： Connect S500 with HDMI TV via HDMI cable. Wait for S500 screen mirror to HDMI TV. Tap ” HDMI” to play video.
  • Page 50 Test sequence：Z(put flat, LCM face up) Y(put plumb, LCM face to tester) -X(Turn S500 90 degree clockwise) -Y(Turn S500 90 degree clockwise) X(Turn S500 90 degree clockwise) -Z(Turn S500 90 degree clockwise and LCM face down). Tool judges test pass or fail automatically. Chapter 4...
  • Page 51 E-Compass： ： ： ： Check the value of ” Azimuth” changed when move S300. Direct S500 toward north（the value of Azimuth is between 0~10 or 350~359）. Tap ” Exam Degree” to start. Pass Criteria： - the value of ” Azimuth” changed when move S300.
  • Page 52 Gyro sensor： ： ： ： Tap “Gyro-sensor” to start. If the image is changed based on S500 moving, it’s passed otherwise is failed. Tap “Back” key and selected “Yes” or “No” to quit the test. Battery： ： ： ： Insert AC adapter.
  • Page 53 P-sensor： ： ： ： Use your hand to cover p sensor to test the function. Pass Criteria： - When your hand close to p sensor（around 2cm） ：the value of ” Near/Far” is 0. - When your hand move away from p sensor: the value of ” Near/Far” is 5. Tap “Close”...
  • Page 54 Audio： ： ： ： Connect handset before start the test. When test WAC, you can test speaker, receiver and earphone. When test MIC, you can test handset MIC and earphone MIC. Tap ”Test” to start. Pass Criteria： - WAV -> Speaker：audio output to speaker. - WAV ->...
  • Page 55 WiFi： ： ： ： Tap ”Test” to start. S500 will search available AP to get RSSI. Pass Criteria： - The RSSI is biger than -69, it’s passed otherwise is failed. Tool judges test pass or fail automatically. GPS： ： ： ：...
  • Page 56 Check if the battery cover is assembled. Tap “NFC Read Mode” to enable the function. Tap “Accept” to start test. Put test card under S500 in 4 cm. If S500 read the test card, screen show pass. Tap ”Done”. Chapter 4...
  • Page 57 Tap ”Back” and “Close” to quit the test. NFC： ： ： ： test NFC Card Mode. Check if ” NFC Test SIM Card” inserted. Check if the battery cover is assembled. Tap “NFC Card Mode” to enable the function. Tap ”Select SE” &” UICC”. Tap ”Get Selected SE”.
  • Page 58 Put S500 down QP3000 in 4cm and QP3000 will detect S500 to pass this test. Tap ”Exit Application” & ”Close” to finish this test. Chapter 4...
  • Page 59 SIM： ： ： ： detect SIM card. Check ”SIM Card” insert to S500. Tap ”Test” to start. Pass Criteria： - SIM Status：Ready Tool judges test pass or fail automatically. Camera and Bluetooth: use S500 preload application to test Chapter 4...

  • Page 60: Serial Number Definition

    English version code Acer SNID YWWddddddMM Code Description 3 digit numeric year and week code (as above) 6 unique decimal numbers derived from Acer 22 Code SN (SSSSS) Transfer Rule: S dddddd dddddd = S * 16 * 16 * 16...

  • Page 61: Fru (Field Replaceable Unit) List

    Chapter 6 FRU (Field Replaceable Unit) List S500 Smartphone Exploded Diagram Chapter 6...

  • Page 62: S500 Smartphone Spare Parts List

    S500 Smartphone Spare Parts List Photo DESCRIPTION ACER PART NO. ADT 5V 1A PSA05F-050Q(A2)-H W/ US AP.0050P.027 plug PLUG FPE(AI)-H PES04875-A EU AP.0050P.010 PLUG FPK(AI)-H PES04876-A UK AP.0050P.011 PLUG FPC(AI)-H PES05059-A CHINA AP.0050P.024 HEADSET KJAH4028AENCB-W QH.00205.007 BATT LI 3.7V BAT-610 1460MAH EN BT.0010S.006...
  • Page 63 ASSY MB MODULE 3G HB.70511.00H ASSY MB MODULE CN HB.70511.00H ASSY MB MODULE DC HB.70511.00K ASSY TP MODULE BLACK (NOT 6M.H9WH3.001 INCLUDE SPEC LABEL) ASSY TP MODULE WHITE (NOT 6M.HAQH3.001 INCLUDE SPEC LABEL) VIBRATOR VK328537LW09 3V 60.H9WH3.002 KEYPAD VOLUME GATLB1A 42.H9WH3.001 BTN POWER KEYPAD GATLB1A 42.H9WH3.002...
  • Page 64 ASSY BATTERY COVER WITH NFC 60.H9WH3.003 BLACK ASSY BATTERY COVER WITH NFC 60.HAQH3.002 WHITE ASSY BATTERY COVER WITH NFC for CHINA ASSY A9 DECO TOP 3G 60.H9WH3.004 DECO DOWN ASSY A9 GATLB1A 60.H9WH3.005 ASSY A9 SPEAKER 23.H9WH3.001 ASSY A9 REC XH1206 11 60.H9WH3.006 CAMERA MODULE 11P2BA848 KR.08M05.001...
  • Page 65 ASSY A9 CASE BTM LTE 60.H9WH3.007 DEVICE LABEL_EN 47.H9WH3.001 LABEL DEVICE_TW 47.H9WH3.002 LABEL DEVICE_CN 47.H9WH3.003 銀 SCRW T5 M1.6*2.5L(3/.5)ZN NYL 86.H9WH3.001 黑 SCRW T5 M1.6*3.5L(3/.5)BZN NYL 86.H9WH3.002 LABEL WATER DETECTION 47.H9WH3.004 LABEL SEAL 47.H9WH3.005 Chapter 6...

  • Page 66: Online Support Information

    Online Support Information This section describes online technical support service available to help you repair your Acer device. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Office and Regional Business Units may access our website.

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