Software Troubleshooting - HP ENVY 23-c000 Quick Setup Manual

Symptom Possible solution
I cannot connect to For Windows 7:
the Internet.
1.
2.
Verify that you are using the proper cables for your Internet connection type. Your
computer might have a dial-up modem and an Ethernet network adapter (also called a
network interface card, or NIC). A modem uses a standard telephone cable, whereas the
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1.
2.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.

Software troubleshooting

To repair Turn the computer off completely and then turn it on again. This is the easiest (and
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software sometimes the best) way.
problems, try
Update the drivers (see Updating device drivers, following).
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these methods:
Use Microsoft System Restore Software program and hardware driver reinstallation (see
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Microsoft System Restore, later in this table). — Restores your computer to a configuration
that was in use before the software was installed.
Reinstall the software program or hardware driver (see Software program and hardware
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driver reinstallation, later in this table). — Restores the software (if it came with the
product) or hardware driver to factory defaults.
System Recovery (see Troubleshooting and Maintenance Guide on your computer. At the
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bottom of your screen, click on Start, then click HP Help and Support and HP User
Manuals. ) — Erase and reformat the hard disk drive, and then reinstall the operating
system, programs, and drivers. This erases all data files you have created.
Click Start, click Control Panel, click Action Center, and then click
Troubleshooting.
Under Network and Internet, click Connect to the Internet.
Click Start, click Control Panel, click Network and Internet, and then click
Network and Sharing Center.
In the Network and Sharing Center window, click Set up a connection or
network to open the wizard, and then follow the on-screen instructions.
Software troubleshooting
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