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Getting information Type of information Where to find Set up your computer. Quick Setup (this Guide) ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. At the bottom ●...
Type of information Where to find Find computer warranty Limited Warranty and Support Guide or the Warranty and Support ● information. Information included with your computer. Get technical support. ● Click Start, click All Programs, and then click HP User Manuals. Get up-to-date information and http://www.hp.com/support/consumer-forum ●...
Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. •...
Select Download drivers and software (and firmware), type your computer model name and number in the product field, and press Enter. If necessary, select your computer model from Product search results. Select your computer operating system. Click Download next to each update you wish to download. Follow the on-screen instructions to install each downloaded update.
NOTE: Online Services provides a list of ISPs; however, you might choose another ISP or transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP. Using your Internet connection through your ISP, open a web browser and browse the Internet.
Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats- optimized internal speakers and a Beats toggle button on the keyboard.
Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can ● overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. Check your system once a month for visible signs of dust and debris, and clean it about once every three ●...
Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. Vacuum between the keys of the keyboard and along the grooves. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges.
Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1.
Symptom Possible solution Computer seems Use the Windows Task Manager to close any programs not responding, or restart the to be locked up computer: and is not Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. responding. Click Start Task Manager. Select the program that is not responding, and then click End Task.
Power Symptom Possible solution Press and hold the Power button until the computer turns off. Check Power Settings. Computer does not turn off when the Power button is pressed. Computer shuts The computer might be in an exceedingly hot environment. Let it cool down. ●...
Keyboard and mouse (general) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer.
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard Ensure that you are using the wireless keyboard or wireless mouse within range of the ● or mouse does not receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12 work or is not inches) during initial setup or for re-synchronization.
Speakers and sound Symptom Possible solution No sound is For Windows 7: produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. Under Hardware and Sound, click Troubleshoot and audio playback. If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume.
Symptom Possible solution I cannot connect to For Windows 7: the Internet. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. Under Network and Internet, click Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC).
Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the drivers driver if the new one does not solve your problem: Click Start. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window.
Software If any of your factory-installed software programs or hardware drivers are damaged, you can program and reinstall it by using the Recovery Manager program (select models only). hardware driver NOTE: Do not use the Recovery Manager program to reinstall software programs that came reinstallation on CDs or DVDs included in the computer box.
Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need.
Phone assistance to get you up and running is covered for thirty (30) days from the time you purchased your computer. After thirty (30) days, there may be a charge, but the helpful support is still available. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: You can easily replace many of your computer parts that are considered...
The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change.