Acer Aspire 9800 Service Manual
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Acer Aspire 9800 Service Manual

Acer Aspire 9800 Service Manual

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See also: User Manual , Read This First
Aspire 9800 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer Aspire 9800

  • Page 1 Aspire 9800 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 9800 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: System Specifications

    TFT LCD, 1680 x 1050 pixel resolution, 6 lamps 19” WXGA+ high-brightness Acer CrystalBrite TFT LCD, 1440 x 900 pixel resolution, 4 lamps 16 ms typical of/off and 8 ms average gray-to-gray response time Simultaneous multi-window viewing via Acer Vista supported ® ® NVIDIA...
  • Page 8 Mini DIN cable: RCA jack and S-video port for audio/video input Acer DVB-T antenna (UHF/VHF reception) supporting Acer SignaUp wireless technology Audio Audio system with two built-in Acer 3DSonic (1.5W) stereo speakers and one Acer BasSonic Subwoofer ® Dolby Digital Live and DTS Neo: PC support ®...
  • Page 9 WPAN: Bluetooth 2.0+EDR (Enhanced Data Rate) ® WLAN: Intel PRO/Wireless 3945ABG network connection (dual-band tri-mode 802.11a/b/g) Wi- ® CERTIFIED solution, supporting Acer SignalUp wireless technology I/O Ports ExpressCard /54 slot PC Card slot (one Type II) 5-in-1 card reader (SD/MMC/MS/MS PRO/xD) Four USB 2.0 ports...

  • Page 10: System Block Diagram

    M P.59 TOUCH PAD 2 PICK BUTTON/ HP Jack LINE IN Internal Array MIC IN TITLE 4 WAY MAX_MAX9714 \SPDIF\ Aspire 9800 M P.59 T P.1 Jack Jack LINE OUT A P.2 A P.2 A P.2 A P.2 SIZE CODE DOC.

  • Page 11: Board Layout

    Board Layout Top View JACK1 AV-in Jack CN29 PATA HDD Connector TV Antenna Connector CN30 SATA HDD Connector S-Video Connector North Bridge CN509 Card Bus Socket RAID Controller S-Video Connector Timing Controller HDMI Connector CN13 CPU Socket Video Memory CN28 SATA HDD Connector I/O Board to Main Board CN24...

  • Page 12: Bottom View

    Bottom View U504 LAN Transformer GSN 5009 CN4000 Touchpad Connector (Touchpad to main board) CN502 Launch Board Connector CN4001 6-pin Touchpad Board Connector U503 Video Memory CN504 Audio Board Connector U502 Video Memory CN506 DDR2 SDRAM IC CN4002 LCD Connector CN5001 Hotkey Board Connector CN3000...

  • Page 13: Your Acer Notebook Tour

    1.3 megapixel web camera for video communication. Display screen Also called Liquid-Crystal Display (LCD), displays computer output. Media/volume buttons For use with Acer Arcade and other mdeia playing programs. Microphone Internal microphone for sound recording. Touchpad Touch-sensitive pointing device which functions like a computer mouse.

  • Page 14: Closed Front View

    10/11 Easy-launch buttons Buttons for launching frequently used programs. Power button Turns the computer on and off. Closed Front View "Easy-launch buttons" on page 18 "Easy-launch buttons" on page 18 Icon Item Description Icon Item Description Speaker Left and right speakers deliver stereo audio Icon Item Description...

  • Page 15: Left View

    Left View Icon Item Description USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). Modem (RJ-11) port Connects to a phone line. Optical drive Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model).

  • Page 16: Rear View

    3 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera). 4-pin IEEE 1394 port Connects to IEEE 1394 devices. PC Card slot eject Ejects the PC Card from the slot. button PC Card slot Accepts one Type II PC Card. Express Card/54 slot Accepts and ExpressCard/34 module Note: ExpressCards are third generation of...

  • Page 17: Base View

    Icon Item Description Icon Item Description Ventilation slots Enable the computer to stay cool, even after prolonged use. S-video/TV-out Connects to a television or display (NTSC/PAL) port device with S-video input. External display Connects to a display device (e.g., (VGA) port external monitor, LCD projector).
  • Page 18 Memory compartment Houses the computer’s main memory. Battery lock Locks the battery in position. Battery release latch Releases the battery for removal. Battery bay Houses the computer’s battery pack. Hard disk bay Houses the computer’s hard disk (secured with screws) Sub woofer Emits low frequency sound output.
  • Page 19 “and one user-programmable button. Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager.

  • Page 20: Touchpad Basics

    Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.

  • Page 21: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Lock Key...

  • Page 22: Hot Keys

    Function Description <Fn>+<F1> Hot key help Displays help on hot keys. <Fn>+<F2> Acer eSetting Launches the Acer eSettings in Acer eManager. <Fn>+<F3> Acer Launches the Acer ePowerManagement in Acer ePowerManagement Empowering Technology. See “Acer Empowering Technology” on page 19. Chapter 1...

  • Page 23: Special Key

    Hot Key Icon Function Description <Fn>+<F4> Sleep Puts the computer in Sleep mode. <Fn>+<F5> Display toggle Switches display output between the display screen, external monitor (if connected) and both. <Fn>+<F6> Screen blank Turns the display screen backlight off to save power. Press any key to return.
  • Page 24 Either directly press the < > symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information.

  • Page 25: Acer Empowering Technology

    To access this utility, either click on the “Acer eNet Management” icon on your netebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC.
  • Page 26 Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate profile when you move from one location to another. Settings stored include network connection settings (IP and DNS settings, wireless AP details, etc.), as well as default printer settings.

  • Page 27: Acer Epower Management

    Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface. AC Mode (Adapter mode) The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire (1394), Wired LAN and Optical Device if supported.

  • Page 28: Battery Status

    For real-time battery life estimates based on current usage, referto the panel on the lower left-hand side of the window. For additional options, click “Settings” to: Set alarms. Re-load factory defaults. Select what actions will be taken when the cover is closed or the power button is pressed. View information about Acer ePower Management. Chapter 1...

  • Page 29: Acer Epresentation Management

    Acer ePresentation Management Acer ePresentation Management lets you project your computer’s display to an external device or project using the hot key: Fn + F5. If auto-detection hardware is implemented in the system, your system display will be automatically switched out when an external display is connected to the system.

  • Page 30: Acer Edatasecurity Management

    Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protexts your files from being accessed by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messager and Microsoft Outlook.

  • Page 31: Acer Elock Management

    Acer eLock Management Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy drives to ensure that data can’t be stolen while your notebook is unattended. Chapter 1...

  • Page 32: Acer Erecovery Management

    Interfaces - includes serial ports, parallel port, infrared (IR), and Bletooth. To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting, until unlocked.

  • Page 33: Acer Esettings Management

    For more information, please refer to “Acer eRecovery Management” NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To...

  • Page 34: Acer Eperformance Management

    Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer notebook. It provides and express optimization method to release unused memory and disk space quickly. The user can also enable advanced options for full control over the following option: Memory optimization - releases unused memory and check usage.

  • Page 35: Acer Orbicam

    Acer OrbiCam The Acer OrbiCam is a 1.3 megapixel CMOS camera appropriately mounted on the top of the LCD panel. The camera’s 225-degree ergonomic rotation allows you to capture high-resolution photos or videos up front or at the back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so that you can transmit the best video quality over an instant Messenger service.

  • Page 36: Rotating The Acer Orbicam

    Launching the Acer OrbiCam To launch the Acer OrbiCam, double click on the Acer OrbiCam icon on the screen. Click Start > All programs > Acer > Acer OrbiCam. The Acer OrbiCam capture windows window appears. Changing the Acer OrbiCam settings...
  • Page 37 Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window Options Window, Preview Folder size, preview settings, and the folder for captured photos or videos. Camera Settings Basic settings: Click the Camera Settings icon on the bottom right corner of the capture display, then select Camera Settings from the pop-up menu.

  • Page 38: Capturing Photos Or Videos

    Capturing photos or videos To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired angle, then click the Take a Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows Media Player automatically launches to display or play a preview of the photo/video clip.
  • Page 39 Using the face tracking feature To use the face tracking feature: 1. Click the left icon down arrow button, then select Single User or Multiple Users from the pop-up menu. For Single User Multiple multiple users, the face tracking feature automatically centers all the users’ face in the capture window, Users otherwise the utility centers the face of the user closest to the camera.
  • Page 40 NOTE: When using avatars, you may have to calibrate the face points to achieve better tracking. Follow screen instructions in the VisageON to continue. NOTE: You may use video effects when using the camera for IM chat/video sessions or call conferences. Chapter 1...

  • Page 41: Using The System Utilities

    Extend my windows desktop onto this monitor Apply Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista.

  • Page 42: Launch Manager

    NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Note: Note: Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access "Easy-launch buttons" on page 24 the Launch Manager by clicking on Start >...

  • Page 43: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU type ® Intel Core Duo processor T2300/T2400/T2500/T2600 (2 MB L2 cache, 1.66/1.83/2/2.16 GHz, 667 MHz FSB) or higher Core logic ® Intel 945PM Express chipset+ICH7 CPU package Intel socketable 478pin Micro-BGA CPU core voltage 0.944~1.3V CPU Fan True Value Table TEST Condition: 35W@Ambient 35 degree C...
  • Page 44 System Memory Item Specification Memory controller ® Built-in Intel 945PM Memory size 0MB (no on-board memory) DIMM socket number 2 sockets Supports memory size per socket Supports maximum memory size 4GB (by two 1024MB SO-DIMM module) Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 667 MHz Supports DIMM voltage...
  • Page 45 reversed. LAN Interface Item Specification Chipset MARVELL 88E8055 Supports LAN protocol 10/100/1000 Ethernet Giga LAN LAN connector type RJ45 LAN connector location Rear side Features Integrated 10/100/1000 BASE-T transceiver Wake on LAN support compliant with ACPI 2.0 PCI v2.2 Modem Interface Item Specification Data modem data baud rate (bps)
  • Page 46 Hard Disk Drive Interface Item Data heads 3 (for Hitachi and Seagate) 4 (for Hitachi) 4 (for Toshiba) 3 (for Seagate) Drive Format Disks Spindle speed 4200 RPM 4200 RPM 4200 RPM (RPM) Performance Specifications Buffer size 2048KB 8192KB 8192KB Interface ATA/ATAPI-6;...
  • Page 47 Audio Interface Item Specification Audio Controller Realtek ALC833 (Audio amplifier Maxim MAX9714) Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 18 bit stereo full duplex Compatibility HD audio Interface; S/PDIF output for PCM or AC-3 content Sampling rate 1Hz resolution VSR (Variable Sampling Rate) Internal microphone Internal speaker / Quantity...
  • Page 48 PCMCIA Port Item Specification Number of slots One type-II Access location Left panel Supports ZV (Zoomed Video) port No ZV support Supports 32 bit CardBus Express Card Interface Item Specification PCMCIA controller Built-in ICH7M Supports card type 75mmx54mm(W)x5mm Number of slots Access location Right panel Interface...
  • Page 49 Battery Item Specification Package configuration 4 cells in series, 2 series in parallel Normal voltage 14.8V Charge voltage 16.8+-0.2v LCD 19.1” inch Item Specification Vendor & model name SAMSUNG CMO M190A1- SAMSUNG CMO M190A1- LTN190-M2- L01 NON- LTM190-M2- L03 GLARE 000 NON- GLARE L01-G GLARE...
  • Page 50 LCD 20” inch Item Specification Display resolution (pixels) 1680x1050 1680x1050 1680x1050 1680x1050 WSXGA+ WSXGA WSXGA+ WSXGA Pixel Pitch 0.297x0.297 0.099x0.297 0.297x0.297 Pixel Arrangement R.G.B. Vertical R.G.B. Vertical R.G.B. Vertical R.G.B. Vertical Stripe Stripe Stripe Stripe Display Mode Normally White Normally White Normally White Normally White Typical White Luminance (cd/m...
  • Page 51 System Power Management ACPI mode Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
  • Page 52 Chapter 1...

  • Page 53: System Utilities

    G73 E463 5.73.22.15FA VGA BIOS Version: V0.21 KBC BIOS Version: 22 Byte xxxxxxxxxxxxxxxxxxxxxx Serial Number Asset Tag Number 32 Byte Produce Name Aspire 9800 16 Byte Manufacturer Name: Acer Inc. 16 Byte xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: 32 Byte Help Select Item...

  • Page 54: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
  • Page 55 G73 E463 5.73.22.15FA VGA BIOS Version: V0.21 KBC BIOS Version: 22 Byte xxxxxxxxxxxxxxxxxxxxxx Serial Number Asset Tag Number 32 Byte Produce Name Aspire 9800 16 Byte Manufacturer Name: Acer Inc. 16 Byte xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: 32 Byte Help Select Item...
  • Page 56 Parameter Description UUID Number This will be visible only when an internal LAN device is presenting. UUID=32bytes Chapter 2...
  • Page 57 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Information Advanced Security Boot Exit Main Item Specific Help System Time: [19:03:49] System Date:...
  • Page 58 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
  • Page 59 Advanced The Advanced screen displays advanced settings in BIOS. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Serial port : [Auto] [Disabled] Parallel port : [Enabled] Infrared port is not active. Mode : [ECP] [Enabled] Infrared port is active and is IrDA Device : [Enabled] user configured.
  • Page 60 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Security Boot Information Main Advanced Exit Item Specific Help Supervisor Password Is : Clear User Password Is : Clear Supervisor Password Set Supervisor Password [Enter] controls accesses of the...

  • Page 61: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...

  • Page 62: Changing A Password

    Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”.
  • Page 63 If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
  • Page 64 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Information Main Security...
  • Page 65 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Exit Information Main Advanced Security Boot Item Specific Help Exit Saving Changes Exit System Setup and save Exit Disarding Changes your changes to CMOS. Load Setup Defaults Discard Changes Save Changes...

  • Page 66: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 67: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...

  • Page 68: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 69: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 70 LCD Module LCD Bezel G*1 for 15" G*2 for 15.4" LCD Inverter LCD Panel Assembly G*2 for 15.4" Wireless Antenna Set F*8 (4 on left; 4 on right) LCD Bracket LCD Cable Sets Screw List Item Description Part Number SCREW M2.5*3(NL) 86.TAVV5.001 SCREW M2.5*6(NL) 86.TAVV5.002...

  • Page 71: Removing The Battery Pack

    Removing the Battery Pack Release the battery. Slide the battery latch then remove the battery. Chapter 3...

  • Page 72: Removing The Hdd Module

    Removing the HDD Modules/Memory/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU and the LCD Module Removing the HDD Module Remove the three screws fastening the HDD door. Detach the HDD door from the notebook. Then disconnect the two HDD modules as shown (Some notebooks may have only one HDD module). Removing the Memory Remove the four screws holding the thermal cover.
  • Page 73 12. Then disconnect the TV tuner card antenna. 13. Disconnect the TV-in cable then remove the TV tuner card. 14. Remove two screws holding the support holder as shown. 15. Remove four screws fastening the support holder on the rear side as shown. 16.

  • Page 74: Removing The Lcd Module

    Removing the Thermal Modules and the CPU 21. Remove the two screws holding the finger heatsink. 22. Detach the finger heatsink from the main board. 23. Then take out the CPU heatsink from the main board. 24. Remove the three screws fastening the VGA heatsink. 25.
  • Page 75 30. Open the notebook as shown. 31. Detach the middle cover from the rear side as shown. 32. Then detach the middle cover from the front side and remove it. 33. Take out the LCD cable from the groove. 34. Disconnect the LCD cable from the main board. 35.

  • Page 76: Disassembling The Main Unit

    Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Release the four keyboard lock as shown (Use a flat screwdriver and push the keyboard lock upwards). Turn over the keyboard as the image shows. Disconnect the keyboard cable from the main board.

  • Page 77: Disassembling The Lower Case Assembly

    13. Disconnect the audio board FFC from the main board. 14. Disconnect the launch board FFC from the main board. 15. Carefully detach the upper case assembly from the lower case assembly. Disassembling the Lower Case Assembly 16. Disconnect the bluetooth cable from the main board and detach the bluetooth module fromt the lower case.

  • Page 78: Disassembling The Upper Case Assembly

    21. Remove the three screws holding the IO board to the lower case. 22. Detach the IO board from the lower case. 23. Then detach the modem cable (with RJ11 connector) from the lower case. 24. Tear off the mylar holding the speaker set cable carefully. 25.
  • Page 79 Remove the touchpad board from the upper case. Disconnect the touchpad to touchpad board FFC then remove the FFC and the touchpad. Disconnect the launch board FFC from the launch board and the media board and remove the FFC. Remove the three screws fastening the media board to the upper case. Remove the media board from the upper case.
  • Page 80 15. Detach and disconnect the launch board cable and remove it. 16. Detach the launch board insulator as shown. 17. Remove the four screws fastening the launch board. 18. Take out the launch board from the upper case. 19. Then take out the touchpad frame from the upper case. Chapter 3...

  • Page 81: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the eight screw rubber as shown. Then remove the eight screws fastening the LCD bezel. Detach the LCD from the LCD module carefully. Remove the four screws holding the LCD. Disconnect the CCD cablem from the CCD board. Take out the LCD from the LCD panel.
  • Page 82 12. Disconnect the inverter cable and detach the inverter. 13. Detach the CCD board from the LCD panel. 14. Remove the two screws fastening the wireless antenna set and take out the antenna set from the LCD panel. Chapter 3...

  • Page 83: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the four screws holding the HDD (hard disk drive) foil; two on each side. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module Remove the two screws holding the optical bracket. Then remove the optical bracket from the optical disk drive.
  • Page 84 Chapter 3...

  • Page 85: Table Of Contents

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 86: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 87: Memory Check

    If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items.

  • Page 88: Check The Power Adapter

    Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 89: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 90: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 91: Error Message List

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 92 Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
  • Page 93 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 81.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 94: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 95 Code Beeps POST Routine Description 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
  • Page 96 Code Beeps POST Routine Description Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 97 Code Beeps POST Routine Description Unknown interrupt Code Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...

  • Page 98: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 99 Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged See “Check the Battery Pack” on page 83. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged.
  • Page 100 Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn’t go higher Remove battery pack and let it cool for 2 hours. than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.

  • Page 101: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 102: Undetermined Problems

    System Check” on page 81.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 103: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View JACK1 AV-in Jack CN29 PATA HDD Connector TV Antenna Connector CN30 SATA HDD Connector North Bridge CN509 Card Bus Socket RAID Controller S-Video Connector Timing Controller HDMI Connector CN13 CPU Socket CN28 SATA HDD Connector I/O Board to Main Board CN24...
  • Page 104 CN14 DIMM Socket CN11 IEEE port CN18 Optical Disk Drive Connector PCI cardbus/Media Board/1394 IC South Bridge Bottom View U504 CN4000 CN502 Launch Board Connector CN4001 U503 CN504 Audio Board Connector U502 CN506 DDR2 SDRAM IC CN4002 CN5001 CN3000 CN5000 CN503 Express Card Slot CN505...
  • Page 105 Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 106 Aspire 9800 Exploded Diagram Category Part Name and Description Acer Part No. ADAPTER ADAPTER 135W 19V 3PIN W/LED AP.13501.004 DELTA ADP-135DB BBJF LF ADAPTER 135W 19V 3PIN LITE-ON AP.13503.006 PA-131-08 RI LF ADAPTER 135W 3PIN LSE AP.13506.002 SLS0317A19A52LF LF BATTERY BATTERY PACK SANYO LI-ION 8 BT.00803.019...
  • Page 107 Category Part Name and Description Acer Part No. I/O BOARD 55.AAMVN.001 LAUNCH BOARD 55.AAMVN.002 (Above image is top view; below image is bottom view) MEDIA BOARD 55.AAMVN.003 (Above image is top view; below image is bottom view) AUDIO BOARD 55.AAMVN.004 TOUCHPAD BOTTON BOARD 55.AAMVN.005...
  • Page 108 Category Part Name and Description Acer Part No. POWER CORD SOUTH AFRICA (AIL) 27.AAMVN.007 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POERR CORD 3PIN ITALIAN 27.AAMVN.009 POWER CORD 3PIN DENMARK 27.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.011 BLUETOOTH CABLE 50.AAMVN.002 HOT KEYBOARD CABLE 50.AAMVN.003...
  • Page 109 Category Part Name and Description Acer Part No. MODEM CABLE WITH RJ11 50.AAMVN.010 CONNECTOR CASE/COVER/BRACKET ASSEMBLY LOWER CASE 60.AAMVN.001 UPPER CASE 60.AAMVN.002 MIDDLE COVER 60.AAMVN.003 ASSY THERMAL COVER 60.AAMVN.004 SUPPORT COVER 60.AAMVN.005 Chapter 6...
  • Page 110 Category Part Name and Description Acer Part No. HDD COVER 42.AAMVN,001 TOUCHPAD FRAME 42.AAMVN,002 MINI DUMMY CARD 42.AAMVN.003 PCMCIA DUMMY CARD 42.AAMVN.004 TOUCHPAD BRACKET 33.AAMVN.001 (Note: The ACTUAL spare part: touchpad bracket does NOT contain touchpad bracket gesket. However the touchpad bracket image here has the touchpad bracket gesket.
  • Page 111 Category Part Name and Description Acer Part No. CPU INTEL YONAH CORE DUO FSB- KC.25001.DTP 667 2.0G 2M SL8VP CPU INTEL YONAH CORE DUO FSB- KC.26001.DTP 667 2.16G 2M SL8VN CPU INTEL YONAH CORE SOLO FSB- KC.13001.STP 667 1.66G 2M SL8VY...
  • Page 112 Category Part Name and Description Acer Part No. DVD-RW DRIVE 8X DUAL PHILIPS KU.00809.004 SDVD841 W/O BEZEL DVD-RW DRIVE 8X DUAL TOSHIBA KU.00801.005 TS-L532U W/O BEZEL DVD-RW MODULE 24X SUPER MULTI 6M.AAMVN.003 GBASE W/BEZEL OPTICAL BRACKET 33.AAMVN.002 SUPER MULTI BEZEL GBASE 42.AAMVN.013...
  • Page 113 Category Part Name and Description Acer Part No. HDD/HARD DISK DRIVER HDD 100G 5400RPM SEAGATE KH.10001.007 ST9100824A HDD 100G 5400RPM TOSHIBA KH.10004.002 MK1032GAX HDD100G 5400RPM HGST MORAGA+ KH.10007.004 HTS541010G9AT00 ROHS F/W:A60A HDD 100G 5400RPM SAMSUNG KH.1000B.002 HM100JC HDD 120G 5400RPM SEAGATE KH.12001.024...
  • Page 114 Category Part Name and Description Acer Part No. HDD 120G 5400RPM SATA SAMSUNG KH.1200B.002 HM120JI M60S LF FW: YF100-10 HDD INSULATOR 42.AAMVN.005 HEATSINK CPU HEATSINK 34.AAMVN.001 FINGER HEATSINK 34.AAMVN.002 KEYBOARD AS9800 KEYBOARD DARFON US KB.AAK07.001 INTERNATIONAL AS9800 KEYBOARD DARFON KB.AAK07.002...
  • Page 115 Category Part Name and Description Acer Part No. AS9800 KEYBOARD DARFON KB.AAK07.017 HUNGAIAN AS9800 KEYBOARD DARFON KB.AAK07.018 NORWAY AS9800 KEYBOARD DARFON DANISH KB.AAK07.019 AS9800 KEYBOARD DARFON KB.AAK07.020 TURKISH AS9800 KEYBOARD DARFON KB.AAK07.021 CANADIAN FRENCH AS9800 KEYBOARD DARFON GREEK KB.AAK07.023 AS9800 KEYBOARD DARFON KB.AAK07.024...

  • Page 116: Aamvn.007

    Category Part Name and Description Acer Part No. LCD BEZEL 19" W/LOGO 60.AAMVN.006 LCD COVER W/LOGO 60.AAMVN.007 LCD BARCKET L W/HINGE 19.1IN. 33.AAMVN.003 SAMSUNG LCD BARCKET R W/HINGE 19.1IN. 33.AAMVN.004 SAMSUNG LCD 19IN. WXGA+ SAMSUNG LTN190- LK.19106.002 M2-000 8MS 300NITS NON-GLARE LCD MODULE 19.1"...

  • Page 117: Aamvn.008

    Category Part Name and Description Acer Part No. LCD MODULE 19.1" WXGA+ 6M.AAMVN.013 SAMSUNG GLARE INVERTER BOARD 19IN. TDK 19.AAMVN.001 XAD369NR 4 LAMPS LCD CABLE 19.1IN. SAMSUNG W/CCD 50.AAMVN.011 CABLE WIRELESS ANTENNA FOR 19.1IN. 25.AAMVN.001 CCD CAMERA 1.3M LOGITECH 56.AAMVN.002 LCD BEZEL 19"...
  • Page 118 Category Part Name and Description Acer Part No. LCD MODULE 20.1" WXGA+ AUO 6M.AAMVN.022 NON-GLARE INVERTER BOARD 20IN. TDK 19.AAMVN.002 XAD313NR 6 LAMPS LCD CABLE 20.1IN. AUO W/CCD 50.AAMVN.022 CABLE WIRELESS ANTENNA FOR 20.1IN. 25.AAMVN.002 CCD CAMERA 1.3M LOGITECH 56.AAMVN.002 LCD BEZEL 20"...
  • Page 119 Category Part Name and Description Acer Part No. MAINBOARD G72M/128MB SATA W/O MB.AAK0B.001 CPU W/VGA HEATSINK & PCMCIA SLOT & RTC BATTERY MAINBOARD G72M/128MB SATA W/O MB.AAK0B.001 CPU W/VGA HEATSINK & PCMCIA SLOT & RTC BATTERY MAINBOARD G72M/256MB SATA W/O MB.AAK0B.002...
  • Page 120 Category Part Name and Description Acer Part No. SO-DIMM DDRII533 512MB NANYA KN.51203.023 NT512T64UH8A1FN-37B LF SO-DIMM DDRII533 512M ELPIDA KN.51209.005 GU33512AGEPN612C SO-DIMM DDRII533 1GB MANYA KN.1GB03.006 NT1GT64UH8A0BN-37B LF SO-DIMM DDRII533 1GB INFINEON KN.1GB02.030 HYS64T128021HDL-3.7-B SO-DIMM DDRII533 1GB SAMSUNG KN.1GB0B.004 M470T2953CZ3-CD5 LF...

  • Page 121: Aamvn.009

    Part Name and Description Acer Part No. TOUCHPAD BRACKET GASKET 47.AAMVN.003 (Highlighted with red circles) EXTERNAL ANTENNA SET 25.AAMVN.004 ACCESSORY ACER BLUETOOTH VOIP CARD LC.BTH01.008 PHONE KIT V2.2 W/CD & MANUAL REMOTE CONTROLLER RC-802 RT.8020A.001 48KEY MCERC-200 REMOTE CONTROLLER LC.MCE05.001 MCEIR-210 RECEIVER LC.MCE05.002...

  • Page 122: Aamvn.007

    Category Part Name and Description Acer Part No. SCREW 86.AAMVN.007 SCREW 86.AAMVN.008 SCREW 86.AAMVN.009 SCREW 86.AAMVN.010 SCREW 86.AAMVN.011 SCREW 86.AAMVN.012 Chapter 6...

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