Panasonic WV-SC384 Operating Instructions Manual
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Panasonic WV-SC384 Operating Instructions Manual

Network camera
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Operating Instructions

Network Camera

WV-SW395, WV-SC385
Model No.
WV-SC384
WV-SW395E, WV-SC385E
WV-SC384E
LO C K
O P E N
WV-SW395
WV-SC385/WV-SC384
WV-SW395
Before attempting to connect or operate this product,
please read these instructions carefully and save this manual for future use.
The model number is abbreviated in some descriptions in this manual.

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Summary of Contents for Panasonic WV-SC384

  • Page 1: Operating Instructions

    Operating Instructions Network Camera WV-SW395, WV-SC385 Model No. WV-SC384 WV-SW395E, WV-SC385E WV-SC384E LO C K O P E N WV-SW395 WV-SC385/WV-SC384 WV-SW395 Before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use. The model number is abbreviated in some descriptions in this manual.

  • Page 2: Table Of Contents

    PC [SD memory card images] ....38 notification [Notification] ........83 Configure the settings relating to the logs [Log] ... 43 Configure the settings relating to Panasonic alarm How the logs and images are saved depending on protocol [Notification] ..........84 the settings for "Alarm"...
  • Page 3 Configure the settings relating to the authentication Check the status [Status] ........124 [User mng.] ..............87 Reset the settings/Reboot the camera [Default reset] Configure the settings relating to the user authentication [User auth.] ........87 Viewing Help ............126 Configure the settings relating to the host Displaying the Help screen ........

  • Page 4: Preface

    Preface About the user manuals There are 2 sets of operating instructions for the WV-SC384, WV-SC385, WV-SW395 (NTSC model), WV-SC384E, WV-SC385E, WV-SW395E (PAL model) as follows. • Installation Guide: Explains how to install and connect devices. When you use the WV-SC385/WV-SC385E or WV-SC384/WV-SC384E, refer to WV-SC385/ WV-SC385E/ WV-SC384/ WV-SC384E Installation Guide. When you use the WV-SW395 or WV-SW395E, refer to WV-SW395/WV-SW395E Installation Guide.

  • Page 5: Abbreviations

    Abbreviations The following abbreviations are used in these operating instructions. ® ® ® ® Microsoft Windows 7 Professional (64-bit) and Microsoft Windows 7 Professional (32-bit) are described as Windows 7. ® ® Microsoft Windows Vista Business SP1 (32-bit) is described as Windows Vista. ®...

  • Page 6: Monitor Images On A Pc

    Step 2 (Example: http://192.168.0.11:8080) Enter the IP address designated using the Panasonic IP • When the PC is in a local network, configure the setup software in the address box of the browser. proxy server setting of the web browser (under Example when entering an IPv4 address: "Internet Options…" under "Tools" of the menu bar)
  • Page 7 Important: • To enhance the security, change the password for the user name "admin". It is recommended to change this password periodically. • When displaying multiple H.264 (or MPEG-4) images on a PC, images may not be displayed depending on the performance of the PC. Note: • When "H.264" is selected for "Video encoding format", H.264 video will be displayed. When "MPEG-4" is selected, MPEG-4 images will be displayed. • The maximum number of concurrent access user is 14 including users who is receiving H.264 (or MPEG-4) images and users who are receiving JPEG images. Depending on the set values for "Bandwidth control (bit rate)" and "Max bit rate (per client) *", the maximum concurrent access number may be less than 14 users. When 14 users are concurrently accessing, the access limit message will be displayed for users who subse- quently attempt to access.

  • Page 8: About The "Live" Page

    About the "Live" page !8 !9 @0 q [Setup] button (*1) t [Stream] buttons Displays the setup menu. The button will turn green These buttons will be displayed only when an H.264 and the setup menu will be displayed. (or MPEG-4) image is displayed. [1] button: The letter "1"...
  • Page 9 o [Rec. on SD] button (*2) [800x600] button : The letters SW395 SC385 This button will be displayed only when "Manual" is "800x600" will turn green and images in the selected for "Save trigger" on the setup menu. main area will be displayed in 800 x 600 (pixels). (☞...
  • Page 10 !3 [Auto mode] (*2) 360 map-shot: Moves 45° horizontally at a time and Select an operation from the pull-down menu and repeats 7 times to shoot images of each 45° click the [Start] button. The selected operation will position (45° x 8 = 360°), and then displays 8 start.
  • Page 11 !4 Control pad/buttons (*2) @0 Snap shot button : Left-click on the control pad to Click this button to take a picture (a still picture). adjust the horizontal/vertical posi- The picture will be displayed on a newly opened tion of the camera (panning/tilting). window.
  • Page 12 When selecting an area in the main area by drag- Note: ging the mouse, the selected area will be located at • When a user is using the audio transmission func- the center of the main area. In this case, the zoom tion with "Interactive(Half-duplex)" selected, the ratio will be adjusted automatically. receiver button and the transmission button will be Zoom can be adjusted using the mouse wheel.

  • Page 13: Monitor Images From Multiple Cameras

    To display images on a multi-screen, it is necessary to register cameras in advance. 4 cameras can be registered as a group and up to 4 groups (16 cameras) can be registered. (☞ Page 74) Important: • When displaying images on a 16-screen, panning, tilting and zooming operations become unavailable for images from the Panasonic PTZ cameras. • When displaying images on a 4-screen, panning, tilting and zooming operations become available only for images from the Panasonic PTZ cameras. Refer to the "Readme" file on the provided CD-ROM for further infor- mation about the compatible PTZ cameras and their versions. Or refer to our website (http://panasonic.net/pss/ security/support/info.html) for further information about the supported software.

  • Page 14: Monitor Images On A Cellular Phone

    Monitor images on a cellular phone It is possible to connect to the camera using a cellular phone via the Internet and monitor images (JPEG only) from the camera on the screen of the cellular phone. It is also possible to refresh images to display the latest image or perform panning, tilting and zooming operations.
  • Page 15 Functions Outline of functions Pan/tilt * Controls the camera direction. The camera will pan or tilt to each direction by pressing the corresponding dial key. Zooming control * It is possible to perform zooming operations of the camera by pressing "*" or "#". Refresh Refreshes the camera images by pressing the dial key "5".

  • Page 16: Record Images On The Sd Memory Card Manually

    Record images on the SD memory card manually Images displayed on the "Live" page can be recorded on the SD memory card manually. This button is operable only when "Manual" is selected for "Save trigger" on the [SD memory card] tab of the "Basic"...

  • Page 17: Action At An Alarm Occurrence

    This function is available only when a Panasonic device, such as the network disk recorder, is connected to the system. When "On" is selected for "Panasonic alarm protocol", the connected Panasonic device will be notified that the camera is in the alarm state. The settings for Panasonic alarm protocol can be configured in the Panasonic alarm protocol section of the [Notification] tab of the "Alarm" page. (☞ Page 84)

  • Page 18: Transmit Images Onto An Ftp Server

    Transmit images onto an FTP server Images can be transmitted to an FTP server. By configuring the following settings, transmission of images captured at an alarm occurrence or captured at a designated interval to an FTP server will become available. Important: • When using this function, set the user name and the password to access the FTP server to restrict users who can log into the FTP server.

  • Page 19: Save Images On The Sd Memory Card When Images Fail To Transmit Using The Ftp Periodic Image Transmission Function

    SD memory card. It is possible to select a trigger to save images on the SD memory card on the [SD memory card] tab of the "Basic" page. (☞ Page 34) To use the SD memory recording function featured in Panasonic’s network disk recorder, select "Off" for "FTP peri- odic image transmission" (☞ page 117) and "FTP error" for "Save trigger" (☞ page 34).

  • Page 20: Display The Log List

    Display the log list The setting items of the cameras will be displayed in list form. • Alarm log: L ogs of the alarm occurrences such as time and date of the alarm occurrences and the alarm type will be displayed. • Manual/Schedule log: L ogs filed when images have been recorded manually or during the period of the sched- ule on the SD memory card will be displayed. • FTP trans. error log: L ogs filed when the FTP periodic image transmission function has failed will be dis- played.
  • Page 21 [Prev. page] button [Event] Click this button to display the previous page of the log The event type will be displayed. The event types will list. be displayed only when displaying the alarm log list. TRM1: Alarm by alarm input to Terminal 1 Note: TRM2: Alarm by alarm input to Terminal 2 • When the mouse button is held down while placing...

  • Page 22: Playback Of Images On The Sd Memory Card

    Playback of images on the SD memory card When clicking a time and date listed on the log list window, the "Live" page will turn to the "Playback" page. When images associated with the clicked time and date are on the SD memory card, the first image of them will be displayed.
  • Page 23 [PLAY] button Note: When this button is clicked, images will be played in • When the mouse button is held down while the sequential order. mouse pointer is on this button, the image number will be incremented. [FF] button When the mouse button is released, the increment Each time the button is clicked, the playback speed will of the image number will stop and the image num- change.

  • Page 24: Download The Images

    Download the images (When "H.264" is selected for "Recording format" of the SD memory card) Important: • Depending on the network environment, download of video data may fail. To play back video data recorded on the SD memory card, download the desired data, and save the data on the PC. It is impossible to play back video data on the "Playback" page. For this reason, follow the procedure below. Step 1 Step 2 Click the time &...

  • Page 25: About The Network Security

    About the network security Equipped security functions The following security functions are featured in this camera. q Access restrictions by the host authentication and the user authentication It is possible to restrict users from accessing the camera by setting the host authentication and/or the user authentication to "On". (☞...

  • Page 26: Display The Setup Menu From A Pc

    Display the setup menu from a PC The settings of the camera can be configured on the setup menu. Important: • The setup menu is only operable by users whose access level is "1. Administrator". Refer to page 87 for how to configure the access level. How to display the setup menu Step 1 Step 3 Display the "Live" page. (☞ Page 6) Click the [OK] button after entering the user name and the password.

  • Page 27: How To Operate The Setup Menu

    How to operate the setup menu Important: • When there are two or more [Set] and [Execute] but- tons on the page, click the respective button to the edited setting item. <Example> Menu buttons Setup page Step 1 Click the desired button in the frame on the left of the When completing the setting items in field A, click window to display the respective setup menu.

  • Page 28: About The Setup Menu Window

    About the setup menu window q [Setup] button !4 Camera title w [Live] button e [Basic] button r [Image/Audio] button t [Multi-screen] button y [Alarm] button u [Advanced func.] button !5 Setup page i [User mng.] button o [Server] button !0 [Network] button !1 [Schedule] button !2 [Maintenance] button...
  • Page 29 !0 [Network] button Displays the "Network" page. The network settings and the settings relating to DDNS (Dynamic DNS), SNMP (Simple Network Management Protocol) and the FTP (File Transfer Protocol) periodic transmis- sion can be configured on the "Network" page. (☞ Page 93) !1 [Schedule] button Displays the "Schedule" page. On the "Schedule"...

  • Page 30: Configure The Basic Settings Of The Camera [Basic]

    Configure the basic settings of the camera [Basic] The basic settings such as camera title, time and date, SD memory card and the logs can be configured on the "Basic" page. The "Basic" page has 3 tabs; the [Basic] tab, the [SD memory card] tab and the [Log] tab. Configure the basic settings [Basic] Click the [Basic] tab on the "Basic"...
  • Page 31 [Start time & date][End time & date] [Character size] SW395 SC385 When "Auto" is selected for "Summer time(daylight Select the size of the entered character string to be dis- saving)", select the time & date for the start time and played at the selected OSD position in the screen of the the date time (month, week, day of the week, time).
  • Page 32 [Automatic installation of viewer software] Operation status Indicator status Determine whether or not to install the viewer software When the power is Before the net- Blinks orange from this camera. turned on work connection On: Installs the viewer software from the camera auto- is established matically.

  • Page 33: Configure The Settings Relating To The Sd Memory Card [Sd Memory Card]

    Configure the settings relating to the SD memory card [SD memory card] Click the [SD memory card] tab on the "Basic" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the SD memory card can be configured on this page. • When playing or downloading images saved on the SD memory card, it is necessary to select "On" for "Save logs"...
  • Page 34 ■ Common the SD memory card becomes full. Default: Off [Remaining capacity notification] When the mail notification function or the Panasonic Note: alarm protocol function is used to provide notification of The overwrite setting will be as follows according to the remaining capacity of the SD memory card, select a the "Save trigger"...
  • Page 35 ■ JPEG recording [Image capture size] When "Manual" is selected for "Save trigger" and This setting is available only when "JPEG" is selected "JPEG" is selected for "Recording format", select the for "Recording format" of the SD memory card. image capture size of the images to be saved on the SD memory card from the following.
  • Page 36 Frame rate: H.264 images will be recorded with the ■ SD memory card information frame rate selected for "Frame rate*". [Remaining capacity] Default: Frame rate Total capacity and remaining capacity of the SD mem- ory card will be displayed. [Frame rate*] Depending on the status of the SD memory card, the Select the frame rate for images to be recorded from size indications will differ as follows.
  • Page 37 • Save/obtain images recorded using the SD memory recording function of Panasonic's net- work disk recorder. • Play/download images on the SD memory card • When an SD memory card is formatted while another user is in operation, the operation will be canceled. • It is impossible to access the SD memory card dur- ing the process of formatting. • All data saved on the SD memory card will be deleted when the SD memory card is formatted.

  • Page 38: Access Copy Images Saved On The Sd Memory Card Onto The Pc [Sd Memory Card Images]

    Access copy images saved on the SD memory card onto the PC [SD memory card images] Click the [SD memory card] tab on the "Basic" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The following are descriptions of how to copy images saved on the SD memory card onto the PC. It is necessary in advance to select "Allow"...
  • Page 39 Possible number of images that can be saved on the SD memory card (as indications) For JPEG images Important: • The numbers on the following table are just indications. They are not actual numbers of images that can be saved on the SD memory card. Numbers will differ according to photographic subject to the SD memory card. Image capture size: 1 280 x 960 Capacity of SD/ Image quality SDHC memory...
  • Page 40 Image capture size: 800 x 600 SW395 SC385 Capacity of SD/ Image quality SDHC memory 0(Super fine) 1(Fine) card 32 GB Approx. 102 400 pics Approx. 160 000 pics Approx. 192 000 pics Approx. 243 200 pics Approx. 281 600 pics 16 GB Approx.
  • Page 41 Image capture size: 640 x 360 Capacity of SD/ Image quality SDHC memory 0(Super fine) 1(Fine) card 32 GB Approx. 192 000 pics Approx. 281 600 pics Approx. 332 800 pics Approx. 358 400 pics Approx. 409 600 pics 16 GB Approx.
  • Page 42 Image capture size: 320 x 180 Capacity of SD/ Image quality SDHC memory 0(Super fine) 1(Fine) card 32 GB Approx. 460 800 pics Approx. 524 800 pics Approx. 563 200 pics Approx. 576 000 pics Approx. 614 400 pics 16 GB Approx.

  • Page 43: Configure The Settings Relating To The Logs [Log]

    Configure the settings relating to the logs [Log] Click the [Log] tab on the "Basic" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the log list can be configured in this section. Note: • When "H.264" is selected for "Recording format", "On" or "Off" will automatically be selected for "Save logs" according to the setting of "Save trig- ger".

  • Page 44: How The Logs And Images Are Saved Depending On The Settings For "Alarm

    How the logs and images are saved depending on the settings for "Alarm" [Log] tab [SD memory card] tab Logs and associated images Alarm: Save logs SD memory card Save trigger Logs: Up to 5 000 logs will be kept. When more than 5 000 event logs are filed, the older event logs will be over- written by the newer event logs.

  • Page 45: How The Logs And Images Are Saved Depending On The Settings For "Manual/Schedule

    How the logs and images are saved depending on the settings for "Manual/Schedule" [Log] tab [SD memory card] tab Manual/ SD memory Save trigger Overwrite Logs and associated images Schedule: card Save logs Logs: Up to 5 000 logs will be kept. When more than 5 000 logs are filed, the older logs will be overwritten by the newer logs.

  • Page 46: How The Logs And Images Are Saved Depending On The Settings For "Ftp Error

    How the logs and images are saved depending on the settings for "FTP error" [Log] tab [SD memory card] tab FTP error: Save Logs and associated images SD memory card Save trigger logs Logs: Up to 5 000 logs will be kept. When more than 5 000 logs are filed, no log will be filed newly anymore.

  • Page 47: Configure The Settings Relating To Images And Audio [Image/Audio]

    Configure the settings relating to images and audio [Image/Audio] The settings relating to JPEG, H.264 and MPEG-4 images such as the settings of image quality, audio, etc. can be configured on this page. The "Image/Audio" page has 4 tabs; the [JPEG/H.264] tab (or [JPEG/MPEG-4] tab), the [Cam. Function] tab, the [Image/Position] tab and the [Audio] tab.
  • Page 48 [Refresh interval (JPEG)*] Select an interval to refresh the displayed JPEG image from the following. SW395 SC385 0.1 fps/ 0.2 fps / 0.33 fps / 0.5 fps / 1 fps / 2 fps / 3 fps / 5 fps / 6 fps / 10 fps / 12 fps *(PAL only)/ 15 fps * /30 fps * Default: 10 fps SC384...

  • Page 49: Configure The Settings Relating To H.264 Images [Jpeg/H.264]

    Configure the settings relating to H.264 images [JPEG/H.264] Click the [JPEG/H.24] tab on the "Image/Audio" page. (☞ Pages 26 and 27: How to display/operate the setup menu) [JPEG/H.264] tab will be displayed when "H.264" is selected for "Video encoding format". Configure the settings relating to H.264 image such as "Max bit rate (per client)", "Image capture size", "Image quality", etc.
  • Page 50 • When "On" is selected, H.264 images may not be Note: displayed depending on the number of the concur- • When "Frame rate" is selected for "Transmission rent access user and audio data availability, etc. priority", this setting is available. • When "On" is selected, only IPv4 access is avail- • "Frame rate*" is limited by "Max bit rate". For this able. reason, the frame rate may be lower than the speci- fied value when any value marked with an asterisk [Image capture size] (*) is selected.
  • Page 51 Note: [Unicast port1(Image)]* • When "Constant bit rate" or "Best effort" is selected Enter the unicast port number (used to transmit images for "Transmission priority", this setting is available. from the camera). Available port number: 1024 - 50000 (Only even num- [Refresh interval] bers are available.) Select an interval (I-frame interval; 0.2 - 5 seconds) to Default: H .264(1): 32004 refresh the displayed H.264 images.
  • Page 52 Important: • When transmitting an H.264 image via a network, the transmitted image sometimes may not be dis- played depending on the settings of a proxy server or a firewall. In this case, refer to the network administrator. • When two or more network interface cards are installed on the PC in use, the network interface card(s) not used for receiving images should be invalidated when displaying images using the multi- cast port.

  • Page 53: Configure The Settings Relating To Mpeg-4 Images [Jpeg/Mpeg-4]

    Configure the settings relating to MPEG-4 images [JPEG/MPEG-4] Click the [JPEG/MPEG-4] tab on the "Image/Audio" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The [JPEG/MPEG-4] tab will be displayed when "MPEG-4" is selected for "Video encoding format". (☞ Page 49) Configure the settings relating to MPEG-4 image such as "Max bit rate (per client)*", "Image capture size", "Image quality", etc.
  • Page 54 Note: Note: • When "On" is selected, only "Unicast port (AUTO)" • When "Frame rate" is selected for "Transmission will be available for "Transmission type". priority", this setting is available. • When "On" is selected, it may take seconds to start • "Frame rate*" is limited by "Max bit rate (per cli- displaying MPEG-4 images. ent)*". For this reason, the frame rate may be lower • When "On" is selected, MPEG-4 images may not be than the specified value when any value marked displayed depending on the number of the concur- with an asterisk (*) is selected.
  • Page 55 [Refresh interval] [Unicast port2(Audio)]* Select an interval (I-frame interval; 0.2 - 5 seconds) to Enter the unicast port number (used to transmit audio refresh the displayed MPEG-4 images. from the camera). If using under a network environment with frequent Available port number: 1024-50000 (Only even num- error occurrences, shorten the refresh interval for bers are available.) MPEG-4 to diminish image distortions.

  • Page 56: Configure The Settings Relating To The Camera Operations [Cam. Function]

    *1 It is necessary to designate the unicast port number when "Unicast port (MANUAL)" is selected for "Transmission type". *2 It is necessary to designate the multicast IP address when "Multicast" is selected for "Transmission type". Configure the settings relating to the camera operations [Cam.
  • Page 57 On: A still image will be held on the screen until the [Pan·Tilt degree/Zoom ratio display] camera has moved to the preset position. Select "On" or "Off" to determine whether or not to dis- Off: Images from the camera will be displayed even play the current panning/tilting degree and the zoom when the camera is moving to the preset position.

  • Page 58: Configure The Settings Relating To Images And The Preset Positions [Image/Position]

    Note: • The pan/tilt-flip function cannot be activated by clicking live images. • When the zoom ratio is adjusted to the "TELE" side, images will be partially hidden even if the pan/tilt- flip function is activated. Configure the settings relating to images and the preset posi- tions [Image/Position] Click the [Image/Position] tab on the "Image/Audio" page. (☞ Pages 26 and 27: How to display/operate the setup menu) When the [Setup>>] button of each setting item is clicked, the detailed settings menu will be displayed in a newly opened window.

  • Page 59: Configure The Settings Relating To Image Quality Image Adjust" Setup Menu) Sw395 Sc385

    Configure the settings relating to image quality ("Image adjust" setup menu) SW395 SC385 Click the [Setup >>] button of "Image adjust" on the [Image/Position] tab of the "Image/Audio" page. (☞ Page 58) The settings relating to image quality can be configured with the setup menu displayed in a newly displayed win- dow.
  • Page 60 [Adaptive black stretch] Indoor scene (50 Hz) Indoor scene (60 Hz): The shutter speed will automati- Select "On" or "Off" to determine whether or not to activate the darkness compensation function. The dark- cally be adjusted to prevent flicker caused by fluo- ness compensation function can make darker parts of rescent light.
  • Page 61 • When "Black & white mode" is set to "Auto1" or Note: "Auto2" • When "Max.16/30s" is selected, for example, sensi- High: Switches from the color mode to the black & tivity will automatically be increased up to x16. white mode when the ambient brightness (illumi- When "Off" is selected for "AGC", this setting is nance) of the camera is approx.
  • Page 62 • Short cycled image shaking such as mechanical Note: vibration • Under the following conditions, color may not be • Large amplitude image shaking faithfully processed. In these cases, select "AWC". • Image stabilization may not be effective in the • When shooting a subject whose major part is a following case. thick color • Image stabilization may not be effective in the fol- • When shooting blue sky or sun at sunset lowing case. • When shooting a subject whose luminance is • When a parameter other than "Off(1/30s)" is too low selected for "Auto slow shutter" • When "AWC" is selected, click the [Set] button.

  • Page 63: Configure The Settings Relating To Image Quality

    Configure the settings relating to image quality ("Image adjust" setup menu) SC384 Click the [Setup >>] button of "Image adjust" on the [Image/Position] tab of the "Image/Audio" page. (☞ page 58) The settings relating to image quality can be configured with the setup menu displayed in a newly displayed win- dow.
  • Page 64 [Back light compensation(BLC)] Note: Select "On" or "Off" to determine whether or not to • When a faster shutter speed is selected (up to activate the back light compensation (BLC) function. 1/10000), it is possible to capture a fast moving When "On" is selected for "Wide dynamic range", this object with less blur. setting is unavailable. • When a faster shutter speed is selected, the sensi- The back light compensation function can compensate tivity will become lower.
  • Page 65 [White balance] [DNR] Select a method of white balance adjustment from the The digital noise reduction function reduces noise auto- following. matically under the condition of low illuminance.Select White color can be adjusted by "Red gain" and "Blue an effect level "High" or "Low" for the digital noise gain".

  • Page 66: Set Mask Areas

    Set mask areas When "Off" is selected for "Wide dynamic range (WDR)" , or "Super Dynamic(SD)" SC384 SW395 SC385 "Back light compensation(BLC)", it is possible to compensate for backlight by masking brighter areas. Step 1 Step 2 Display the "Image adjust" setup menu. (☞ Page 58) Click the [Start] button of "Mask area". →...

  • Page 67: Configure The Settings Relating To The Preset Positions ("Preset Position" Setup Menu)

    Important: Areas where the image is • When "16:9" is selected for the aspect ratio of not displayed when "16:9" JPEG/H.264, the image will be displayed clipped from is selected for the aspect ratio the image of "4:3".Therefore even when "16:9" is set, the brightness of the masked area will affect the image. Image in the aspect ratio of It is recommended that the aspect ratio should be once "16:9"...

  • Page 68: Register The Preset Positions

    ■ Position No Important: [Preset ID] • When the zoom factor is 36x or more, the setting of Select "On" or "Off" to determine whether to enable or the preset positions will become unavailable. disable the preset ID display. This function can be applied to each preset position. Note: On: Displays the preset ID. • Depending on the environment (such as when the Off: Does not display the preset ID. temperature is below 5°...
  • Page 69 [Mask area] Note: When "Off" is selected for "Super Dynamic" (Wide • When the preset position is set to shoot the follow- dynamic range ) and "Back light SC384 ing objects, it is recommended to select "Off", and compensation(BLC)", it is possible to compensate for adjust the focus before registering the preset posi- backlight by masking brighter areas. tions. Refer to page 66 for descriptions of how to mask. An object whose contrast is low [Zoom] buttons, [Focus] buttons, [Brightness] but- An object whose depth never changes...

  • Page 70: Configure The Settings Relating To The Auto Pan Function ("Auto Pan" Setup Menu)

    Configure the settings relating to the auto pan function ("Auto pan" setup menu) Click the [Setup>>] button of "Auto pan" on the [Image/Position] tab of the "Image/Audio" page (☞ page 58). The settings relating to the auto pan function can be configured with the setup menu displayed in a newly displayed window.

  • Page 71: Configure The Settings Relating To The Privacy Zone ("Privacy Zone" Setup Menu)

    Configure the settings relating to the privacy zone ("Privacy zone" setup menu) Click the [Setup>>] button of "Privacy zone" on the [Image/Position] tab of the "Image/Audio" page (☞ page 58). When there is a zone that is not to be displayed, set the zone as a privacy zone to not to display. Up to 8 privacy zones (2 privacy zones ) can be set.

  • Page 72: Configure The Settings Relating To Audio [Audio]

    [Zoom] buttons, [Focus] buttons, [Brightness] but- [Close] button tons, Control pad/buttons and [Go] button Click this button to close the "Privacy zone" setup Refer to pages 9 and 11 for descriptions of how to menu. operate these buttons/pad. Configure the settings relating to audio [Audio] Click the [Audio] tab on the "Image/Audio"...
  • Page 73 • [Audio bit rate] is unavailable when "G.711" is Note: selected for "Audio encoding format". • When a shorter interval is selected, the delay time [Mic input volume (Camera to PC)] will be shorter. When a longer interval is selected, Select a volume level on the PC to hear audio transmit- audio interruption may be diminished even though ted from the camera.

  • Page 74: Configure The Multi-Screen Settings [Multi-Screen]

    Configure the multi-screen settings [Multi-screen] The cameras from which images are to be displayed on a multi-screen can be registered on the "Multi-screen" page. (☞ Pages 26 and 27: How to display/operate the setup menu) Note: • When using the host name, it is necessary to con- figure the DNS settings of the PC to be used for the multi-screen display.

  • Page 75: Configure The Alarm Settings [Alarm]

    "Alarm output terminal setup" receive the command alarm. (☞ page 79). The command alarm is the function that provides notifi- Default: Off cation of a Panasonic protocol alarm from the other cameras. When "On" is selected, alarm actions will be [Terminal 3] performed between multiple cameras. Determine how to use terminal 3.

  • Page 76: Configure The Settings Relating To The Camera Action On Alarm Occurrence [Alarm]

    Configure the settings relating to the camera action on alarm occurrence [Alarm] Click the [Alarm] tab on the "Alarm" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the camera action at an alarm occurrence can be configured in this section. Refer to pages 75, 77 and 79 for further information about the settings relating to the alarm, the alarm image and the alarm output terminal.

  • Page 77: Configure The Settings Relating To The Alarm Image [Alarm]

    Configure the settings relating to the alarm image [Alarm] Click the [Alarm] tab on the "Alarm" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the alarm image to be transmitted to an FTP server can be configured in this section. The alarm image will be transmitted to an FTP server. To transmit alarm images to an FTP server, it is necessary to con- figure the settings in advance.

  • Page 78: Configure The Settings Relating To H.264 Recording [Alarm]

    [Image compression rate upon alarm detection] [Image quality upon alarm detection] Select "On" or "Off" to determine whether or not to Image quality can be changed upon an alarm occur- change the image quality of the quality 1 upon alarm rence. Select the image quality from the following. detection. 0 Super fine/ 1 Fine/ 2/ 3/ 4/ 5 Normal/ 6/ 7/ 8/ 9 Low On: Images will be transmitted with the image quality Default: 5 Normal...

  • Page 79: Configure The Settings Relating To The Alarm Output Terminal [Alarm]

    Configure the settings relating to the alarm output terminal [Alarm] Click the [Alarm] tab on the "Alarm" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the alarm output terminal can be configured in this section. [Pulse width] When "Pulse" is selected for "Alarm output", select an alarm output terminal duration from the following.

  • Page 80: Change The Aux Name [Alarm]

    Change the AUX name [Alarm] Click the [Alarm] tab on the "Alarm" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The names of "AUX", "Open" and "Close" on the "Live" page can be changed. Note: • AUX is a camera terminal that allows users to oper- ate (Open/Close) arbitrarily from the "Live" page. For example, an operator can remotely control lights in a place where the camera is installed by connect- ing the terminal to the light controller. ■...
  • Page 81 The VMD information can be searched by some Default: 1 Panasonic network disk recorders. Refer to the operat- ing instructions of the connected devices for further [Detection sensitivity] information about the functions and settings.

  • Page 82: Set The Vmd Areas [Vmd Area]

    Set the VMD areas [VMD area] Set the areas to activate the VMD function. Important: • When the settings are being configured on the setup menu, sometimes the VMD function may not work cor- rectly. The status bar will be indicated in the "Detection area" Step 1 section to show the motion detection status of the cur- Set the video motion detection area by dragging the rently displayed area.

  • Page 83: Configuration Of The Settings Relating To The Mail Notification [Notification]

    Configuration of the settings relating to the mail notification [Notification] Click the [Notification] tab on the "Alarm" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the alarm mail can be configured. It is necessary to configure the settings of the mail server to perform the mail notification.

  • Page 84: Configure The Settings Relating To Panasonic Alarm Protocol [Notification]

    Configure the settings relating to Panasonic alarm protocol [Notification] Click the [Notification] tab on the "Alarm" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to Panasonic alarm protocol can be configured in this section. [Retry times] Select a retry time for the Panasonic alarm protocol.

  • Page 85: Configure The Setting Relating To The Image Recognition [Advanced Func.]

    Configure the setting relating to the image recognition [Advanced func.] The setting relating to the XML notification, destinations of information about the face detection and the settings relating to the face detection can be configure on the "Advanced func." page. The "Advanced func."...

  • Page 86: Face Detection

    [Destination path name] [Password] Configure the settings for the destination directory to Enter a password. Available number of characters: 0 - 32 characters be used for the XML notification of the face detection. Default: None (blank) [User name] Enter a user name. Available number of characters: 0 - 32 characters Default: None (blank) Configuration of the settings relating to the face detection...

  • Page 87: Configure The Settings Relating To The Authentication [User Mng.]

    Configure the settings relating to the authentication [User mng.] The settings relating to the authentication such as users and PCs restrictions for accessing the camera can be con- figured on the "User mng." page. The "User mng." page has 3 tabs; the [User auth.] tab, the [Host auth.] tab and the [System] tab. Configure the settings relating to the user authentication [User auth.] Click the [User auth.] tab on the "User mng."...

  • Page 88: Configure The Settings Relating To The Host Authentication [Host Auth.]

    Configure the settings relating to the host authentication [Host auth.] Click the [Host auth.] tab on the "User mng." page. (☞ Pages 26 and 27: How to display/operate the setup menu) The restriction settings of PCs (IP address) from accessing the camera can be configured on this page. [Host check] By clicking [C] of "Host check", the registered host can be selected and the selected host’s IP address can be checked.

  • Page 89: Configure The Settings Relating To The Priority Stream [System]

    Configure the settings relating to the priority stream [System] Click the [System] tab on the "User mng." page. (☞ Pages 26 and 27: How to display/operate the setup menu) The description below is the configuration of the priority stream that can transmit images without deteriorating the image quality and refresh interval even when multiple users access concurrently. • When "Best effort" is selected for "Transmission pri- ority"...

  • Page 90: Configure The Settings Of The Servers [Server]

    Configure the settings of the servers [Server] The settings relating to the mail server, the FTP server and the NTP server can be configured on this page. The "Server" page has 3 tabs; the [Mail] tab, the [FTP] tab and the [NTP] tab. Configure the settings relating to the mail server [Mail] Click the [Mail] tab on the "Server"...

  • Page 91: Configure The Settings Relating To The Ftp Server [Ftp]

    Configure the settings relating to the FTP server [FTP] Click the [FTP] tab on the "Server" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the FTP server used to transmit the alarm images can be configured on this page. [FTP server address] Enter the IP address or the host name of the FTP server.

  • Page 92: Configure The Settings Relating To The Ntp Server [Ntp]

    Configure the settings relating to the NTP server [NTP] Click the [NTP] tab on the "Server" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the NTP server such as the NTP server address, port number, etc. can be configured on this page. Important: • Use an NTP server when the more accurate time & date setting is required for the system operation.

  • Page 93: Configuring The Network Settings [Network]

    Configuring the network settings [Network] The network settings and the settings relating to DDNS (Dynamic DNS) and SNMP (Simple Network management Protocol) can be configured on the "Network" page. The "Network" page has 4 tabs; the [Network] tab, the [DDNS] tab, the [SNMP] tab and the [FTP img. trans.] tab. Configure the network settings [Network] Click the [Network] tab on the "Network"...
  • Page 94 [IP address(IPv6)] Note: When "On" is selected for "Manual", manual entry of • Multiple IP addresses are unavailable even when the IPv6 address is required. using the DHCP function. Refer to the network Do not enter an address already in use. administrator for further information about the set- tings of the DHCP server. Note: • When connecting to the manually configured IPv6 [Subnet mask] address beyond the router, use an IPv6 compatible...
  • Page 95 10M-Full: 10 Mbps full-duplex Note: 10M-Half: 10 Mbps half-duplex • Due to port forwarding, the port number may some- Default: Auto times be changed. When the number is changed, it is necessary to change the port numbers registered [Max RTP packet size] in the PC and recorders, etc. Select "Unlimited(1500byte)"...
  • Page 96 ■ HTTPS [CA Certificate - Information] Displays the information of the server certificate. It is possible to enhance the network security by encrypting the access to cameras using the HTTPS When the [Confirm] button is clicked, the registered function. information of the installed server certificate will be dis- Refer to page 99 for how to configure the HTTPS set- played in the "CA Certificate - Confirm"...
  • Page 97 "Image quality setting" of "JPEG" lower. [Easy IP Setup accommodate period] Select "20min" or "Unlimited" to determine how long the network setting operation using the Panasonic IP setting software can be allowed. 20min: The camera information display and the net-...
  • Page 98 Note: • Refer to the network administrator for the addresses of each server. • The port forwarding function changes a global IP address to a private IP address, and "Static IP masquerade" and "Network Address Translation (NAT)" have this function. This function is to be set in a router. • To access the camera via the Internet by connecting the camera to a router, it is necessary to assign a respec- tive HTTP port number for each camera and address translation by using the port forwarding function of the router.

  • Page 99: Configure The Https Settings

    Configure the HTTPS settings Click the [Network] tab on the "Network" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to the HTTPS protocol that can enhance the network security by encrypting the access to cameras on this page. The HTTPS settings will be configured in the following procedure. Generation of the CRT key (SSL encryption key) When using the self-signed certificate When using the server certificate...

  • Page 100: Generation Of The Crt Key (Ssl Encryption Key)

    Generation of the CRT key (SSL encryption key) Important: • When the self-signed certificate or server certificate is valid, it is impossible to generate the CRT key. • When the server certification is used, the available key size varies depending on the Caches the available key size in advance. • To generate the CRT key, it may take around 1 minute when the key size is 1024 bit and around 2 minutes when the key size is 2048 bit. Do not operate the web browser until the generation of CRT key is complete. While the CRT key is being generated, the refresh interval and line speed may be lower.

  • Page 101: Generation Of The Self-Signed Certificate (Security Certificate)

    Generation of the self-signed certificate (security certificate) Important: • If the CRT key is not generated, it is impossible to generate the self-signed certificate. Note: • When the camera is connected to the Internet, enter the address name or host name to access via the Internet for "Common Name". In this case, the security alert window will be displayed each time the camera is locally accessed, even if the security certificate is installed.
  • Page 102 • When the [Confirm] button is clicked, the registered information of the self-signed certificate (security certificate) will be displayed in the "Self-signed Certificate - Confirm" dialog box. • When the [Delete] button is clicked, the generated self-signed certificate (security certificate) will be deleted. • When "HTTPS" is selected for "Connection", it is impossible to delete the self-signed certificate.

  • Page 103: Generation Of Csr (Certificate Signing Request)

    Generation of CSR (Certificate Signing Request) Important: • If the CRT key is not generated, it is impossible to generate the CSR. • Before generating the CSR file, configure the following settings on "Internet Options" of the web browser in ® advance. (Click "Internet Options…" under "Tools" of the menu bar of Internet Explorer , and then click the [Security] tab.) • Register the camera for "Trusted sites". • Click the [Custom Level...] button to open the "Security Setting" window, and check the [Enable] radio but- ton of "File Download" under "Downloads". • Click the [Custom Level...] button to open the "Security Setting" window, and check the [Enable] radio but- ton of "Automatic prompting for file downloads" under "Downloads". Note: Step 1 • To use the server certificate, follow the requests...

  • Page 104: Installation Of The Server Certificate

    Installation of the server certificate Important: • If the CSR file is not generated, it is impossible to install the server certificate (security certificate). For the installation, the server certificate issued by CA is required. • When the [Delete] button is clicked, the installed Step 1 server certificate will be deleted. Click the [Browse...] button of "CA Certificate - CA • When "HTTPS" is selected for "Connection", it is Certificate install". impossible to delete the server certificate.

  • Page 105: Configuration Of The Connection Protocol

    Configuration of the connection protocol Step 1 Note: Select "HTTP" or "HTTPS" for "Connection" to deter- • This camera will restart after the connection setting mine the protocol used to access the camera. is changed. HTTP: Only the HTTP connection is available. • Notation when using the self-signed certificate: HTTPS: Only the HTTPS connection is available. If the camera is accessed using the HTTPS protocol for the first time, the warning window will be dis- Step 2 played.

  • Page 106: Access The Camera Using The Https Protocol

    Access the camera using the HTTPS protocol Step 1 Step 3 Start up the web browser. Press the [Enter] key on the keyboard. • The "Live" page will be displayed. Step 2 When the security alert window is displayed, install the security certificate. (☞ Pages 107 - 110) Enter the IP address of the camera in the address box When "On" is selected for "User auth.", the authen- of the browser.
  • Page 107 OS: Windows 7, Windows Vista, Windows XP Web browser: When using Internet Explorer 7, Internet Explorer 8 When using Internet Explorer 7 or Windows XP Internet Explorer 8 with Windows XP, note that some of the dis- played windows may differ from the following descriptions. Step 1 Step 4 Access the camera using the HTTPS protocol.
  • Page 108 Step 6 Step 9 Select "Place all certificates in the following store", and Click "Finish". click "Browse...". Step 10 Step 7 Click "Yes". Select "Trusted Root Certificate Authorities", and click "OK". Step 8 → When the import is successfully completed, the Click "Next".
  • Page 109 OS: Windows XP Web browser: When using Internet Explorer 6 Step 1 Step 4 Access the camera using the HTTPS protocol. Click "Next >" according to the procedures displayed on the displayed on "Certificate Import Wizard". Step 2 Click "View Certificate". Note: • If this window is displayed when accessing a device other than the camera or a website, a security prob- lem may have occurred. In this case, check the sys- tem status. Step 3 Click "Install Certificate...". Step 5 Click "Finish".
  • Page 110 Step 6 When the security alert window is displayed, click "Yes". → When the import is successfully completed, the screen "The import was successful." will be dis- played. Step 7 Click "OK". → When the browser is restarted after the certificate is imported, "Certificate Error"...

  • Page 111: Configure The Settings Relating To Ddns [Ddns]

    Refer to the DDNS service providers for the selection and configuration of the DDNS services other than the "Viewnetcam" service. Note: • "Viewnetcam" is a Dynamic DNS service designed for use with Panasonic Network Cameras. Refer to the "Viewnetcam" website (http://www.viewnetcam.com/) for further information about the service. About DDNS services (IPv4/IPv6) By using a DDNS service, it becomes possible to view camera images via the Internet The DDNS service associates dynamic global addresses and domain names.

  • Page 112: Configuration Of The Ddns Service (Example Of The "Viewnetcam" Service)

    Configuration of the DDNS service (Example of the "Viewnetcam" service) e Current global address is automatically "Viewnetcam" registered via "*****.viewnetcam.com". service server DNS server Provider w "*****.viewnetcam.com" Internet r Global address is and the current global obtained via the URL address is automatically (domain name).

  • Page 113: When Using The "Viewnetcam" Service

    When using the "Viewnetcam" service [Personal(Camera) URL] The URL of the camera registered for "Viewnetcam". When performing the initial settings, the temporary URL will be displayed by clicking the [Set] button. [Your Account Link] When the displayed URL is clicked, the registration window for the "Viewnetcam"...

  • Page 114: Procedure To Register Information For The "Viewnetcam" Service

    Procedure to register information for the "Viewnetcam" service Step 1 Note: • When the registration for the "Viewnetcam" service Click the displayed URL "https://**********" of "Your is completed, the URL of the camera registered for Account Link". "Personal(Camera) URL". It may take up to around → The registration window for "Viewnetcam" will be 30 minutes until the URL of the registered camera is displayed in a newly opened window.

  • Page 115: When Using "Dynamic Dns Update

    When using "Dynamic DNS Update" [Access interval] Select the interval to access the Dynamic DNS Update service server to check the IP address and the host name from the following. 10min/ 20min/ 30min/ 40min/ 50min/ 1h/ 6h/ 24h Default: 24h [Host name] Enter the host name to be used for the Dynamic DNS Update service.

  • Page 116: Configure The Settings Relating To Snmp [Snmp]

    Configure the settings relating to SNMP [SNMP] Click the [SNMP] tab on the "Network" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings relating to SNMP can be configured on this page. It is possible to check the status of the camera by connecting to the SNMP manager. When using the SNMP function, contact the network administrator. [System name] Enter a system name to be used to manage the camera with the SNMP function.
  • Page 117 [Transmission interval] Select the interval for the FTP periodic image transmis- sion from the following. 1s/ 2s/ 3s/ 4s/ 5s/ 6s/ 10s/ 15s/ 20s/ 30s/ 1min/ 2min/ 3min/ 4min/ 5min/ 6min/ 10min/ 15min/ 20min/ 30min/ 1h/ 1.5 h/ 2h/ 3h/ 4h/ 6h/ 12h/ 24 h Default: 1s [Image capture size] Select the capture size of images to be transmitted...

  • Page 118: Configure The Schedule Settings Of The Ftp Periodic Image Transmission [Ftp Img. Trans.]

    Configure the schedule settings of the FTP periodic image transmission [FTP img. trans.] Click the [FTP img. trans.] tab on the "Network" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The schedule settings of the FTP periodic image transmission can be configured in this section. Refer to page 117 for further information about the settings relating to the FTP periodic image transmission.

  • Page 119: How To Delete The Set Schedule

    How to delete the set schedule Step 1 Uncheck the check box of the set day of the week. Step 2 Click the [Set] button after completing the settings. → The schedule of the selected day of the week is deleted.

  • Page 120: Configure The Settings Relating To The Schedules [Schedule]

    Configure the settings relating to the schedules [Schedule] On the "Schedule" page, it is possible to configure the settings relating to schedules as follows. • Alarm permission (Alarm input will be received only in the specified schedule.) • VMD permission (Video motion detection will be active only in the specified schedule.) • Access permission (Access to the camera will be allowed only in the specified schedule.) • H.264 recording (SD recording will be performed only in the specified schedule.) • Position refresh (Camera position will be refreshed only in the specified schedule.) The "Schedule" page has only the [Schedule] tab. Up to 5 schedules can be set. H.264 recording: The SD recording will be performed at the designated time in the schedule.

  • Page 121: Maintenance Of The Camera [Maintenance]

    Maintenance of the camera [Maintenance] System log check, firmware upgrade, status check and initialization of the setup menu can be performed on this page. The "Maintenance" page has 4 tabs; the [System log] tab, the [Upgrade] tab, [Status] tab and the [Default reset] tab.

  • Page 122: Upgrade The Firmware [Upgrade]

    Upgrade the firmware [Upgrade] Click the [Upgrade] tab of the "Maintenance" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The current firmware can be checked and upgraded to the latest version on this page. Contact the dealer for further information about the firmware upgrade. Step 3 Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade.
  • Page 123 Important: • After completing the upgrade, delete temporary internet files. (☞ Page 137) • Upgrade the firmware using a PC in the same sub- net as the unit. • Follow the instructions from the dealer when upgrading the firmware. • Application software upgrade Use the designated file (extension: img) for the firm- ware upgrade. The name of the firmware to be used for the upgrade should be "model name (Use small letters. "WV"...

  • Page 124: Check The Status [Status]

    • Refer to the "Readme" file on the provided CD-ROM for further information about the contents of the dis- played statuses (relating to the "Viewnetcam" ser- vice, the UPnP function, or the self check). Or refer to our website (http://panasonic.net/pss/ security/support/info.html) for further information about the supported software. [Viewnetcam] Server: The URL of the "Viewnetcam" service server will be displayed.

  • Page 125: Reset The Settings/Reboot The Camera [Default Reset]

    Reset the settings/Reboot the camera [Default reset] Click the [Default reset] tab of the "Maintenance" page. (☞ Pages 26 and 27: How to display/operate the setup menu) The settings and the HTML data of the camera can be initialized and reboot of the camera can be performed on this page. Important: • The camera position may inadvertently be changed when installing the camera.

  • Page 126: Viewing Help

    Viewing Help If you want to know anything about operation or setup methods on screen, display the "Help" screen. Displaying the Help screen Step 1 Step 2 Click the [Setup] button. Click the [Help] button. → The setup screen is displayed. →...

  • Page 127: About The Displayed System Log

    About the displayed system log Error indications relating to SMTP Category Indication Description POP3 server error Authentication error. • E ntered user name or password may be incor- rect. Check if the mail settings are configured correctly. Failed to find the POP3 server. • T he IP address of the server may be incorrect. Check if the IP address of the server is config- ured correctly.
  • Page 128 Error indications relating to "Viewnetcam" Category Indication Description Viewnetcam server error Failed to resolve the Viewnetcam • T he designated IP address of the DNS may be server address from DNS. incorrect. Check if the DNS settings are config- ured correctly. • T he DNS server may be down. Ask the network administrator. Connection error No response from the Viewnetcam • T he "Viewnetcam" server may be down. Ask the server.
  • Page 129 Log indications relating to HTTPS Category Indication Description HTTPS Self-signed Certificate - Generated • G eneration of the self-signed certificate is com- plete. Self-signed Certificate - Deleted • D eletion of the self-signed certificate is complete. Certificate Signing Request - • G eneration of the CSR (Certificate Signing Generated Request) is complete. CA Certificate - Installed • I nstallation of the server certificate is complete. CA Certificate - Deleted • D eletion of the server certificate is complete.

  • Page 130: Troubleshooting

    Cannot access from the web mal. browser. If not, proceed either of the following. • Reboot the camera and change the IP address by using the Panasonic IP setup software within 20 min- utes after the restart. • Reboot the camera while holding down the [INITIAL Installation SET] button (or switch) on the camera. The camera will...
  • Page 131 Reference Symptom Cause/solution pages • Is the same IP address provided to other devices? Are there contradictions between the address and the network subnet to be accessed? <When the camera and the PC are connected in the same subnet> Are the IP addresses of the camera and the PC set in a common subnet? Or is "Use Proxy Server" for the settings of the web browser checked? –...
  • Page 132 Reference Symptom Cause/solution pages • Are the network settings of the camera correct? Set the default gateway or DNS server address correctly. To use the DDNS service, check that the settings are cor- rect. • Is the setting for "Default gateway" on the "Network" page configured? Or is the setting correct? When communicating using IPv4 Configure the setting for "Default gateway" of "IPv4 net- work"...
  • Page 133 Reference Symptom Cause/solution pages • Is the user name and password changed? While accessing the camera, when changing the user name and password of another user logging into the cam- Authentication window is dis- – era on another web browser, the authentication window played repeatedly. will be displayed each time the screen is changed or refreshed.
  • Page 134 Reference Symptom Cause/solution pages • Is "Allow" selected for "FTP access to camera" on the [Network] tab of "Network" page? It is necessary in advance to select "Allow" for "FTP access to camera" on the [Network] tab of the "Network" Cannot obtain images on the SD page. memory card. • Is the entered password correct? Restart the web browser and enter the password again. • Access to the SD memory card may be failed. Restart the –...
  • Page 135 Reference Symptom Cause/solution pages • Is there dust or dirt on the dome section? Check if there is no dust or dirt on the dome section. Installation Images are displayed blurry. • When defocusing is caused by the camera position being Guide moved, carry out the position refresh to correct the focus. • This is not malfunction. When using an optional inner (This is caused by the shape of the inner cover WV-Q157 cover, upper side of images are or an inner cover provided to an optional bracket.)
  • Page 136 Failed to write/read data on the Format the SD memory card. SD memory card. • Is any recognition error received when the "Diag." of "Mail notification" or "Panasonic alarm protocol notification" is 36, 83, 84 used? Format the SD memory card. • Isn't the SD memory card out of order? There are limited times to overwrite on an SD memory card.
  • Page 137 Reference Symptom Cause/solution pages • Is the viewer software installed on the PC? The alarm occurrence indication Confirm that the viewer software "Network Camera View button, the [AUX] buttons and 4S" is installed. the SD recording status indica- tor on the "Live" page do not • Is "Real time" selected for "Alarm status update mode"? display the current status in real time.
  • Page 138 Reference Symptom Cause/solution pages • This may occur due to the display adapter and driver combination. When this has occurred, first update the driver of the dis- play adapter to the latest version. If updating the driver does not solve the problem, adjust the hardware acceleration as follows. The following are descriptions for when Windows XP is installed on the PC in use.
  • Page 139 The "Security Warning" window will be displayed. Click "This site might require the fol- the "Install" button on the displayed "Security Warning" lowing Active X control – window. 'nwcv4Ssetup.exe' from 'Panasonic System Networks Co.,Ltd.'. Click here to install..."...
  • Page 140 Reference Symptom Cause/solution pages • Click "Internet Options…" under "Tools" of the menu bar of Internet Explorer, and then click the [Security] tab. Click "Internet" in the "Select a Web content zone to specify its security settings:" section. Then, click the [Custom An unnecessary status bar or Level…] button to open the "Security Setting" window. scroll bar is displayed on the –...

  • Page 141: Directory Structure Of Drive B

    (Ex.img_1001010123000001.jpg) 10010112.02 Destination where images are to be saved by the SD memory PULL recording function of Panasonic network disk recorder Destination where log files are to be saved (for the system administration) 10000001 M_ALARM Video saved at the alarm occurrence (Approx. 2 MB per file) (Ex.10000001_101224193826_A.mp4)
  • Page 142 Panasonic System Networks Company of America, Unit of Panasonic Corporation of North America http://panasonic.net www.panasonic.com/business/ For customer support, call 1.800.528.6747 Importer's name and address to follow EU rules: Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A. Panasonic Testing Centre Panasonic Canada Inc. Panasonic Marketing Europe GmbH 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada Winsbergring 15, 22525 Hamburg F.R.Germany (905)624-5010 www.panasonic.ca...

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