Intel S3420GP Manual
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Intel S3420GP Manual

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®
Intel
Server Board S3420GP User
Guide
A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products
Intel Order Number E70969-004

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Summary of Contents for Intel S3420GP

  • Page 1 ® Intel Server Board S3420GP User Guide A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products Intel Order Number E70969-004...
  • Page 2 Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur.

  • Page 3: Safety Information

    Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the ® Intel Server Deployment Toolkit CD and/or at http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm.
  • Page 4 Intel® Server Board S3420GP User Guide...

  • Page 5: Warnings

    Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. Intel® Server Board S3420GP User Guide...
  • Page 6 Intel® Server Board S3420GP User Guide...

  • Page 7: Preface

    Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages and POST code messages. You will also find suggestions for performing troubleshooting activities to identify the source of a problem. Product Accessories ® This server board is compatible with the following Intel Server Chassis: ® ® •...

  • Page 8: Additional Information And Software

    Processor, memory DIMMs, hard drive, floppy drive, CD-ROM or DVD-ROM drive, RAID controller, operating system. For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see http://support.intel.com/support/motherboards/server/S3420GP/ compat.htm.
  • Page 9 Software and Drivers section for the most current BIOS, FRU/SDR, firmware, drivers, and utilities. For diagnostics test Diagnostics software ® See also the Intel Server Deployment Toolkit CD that came with your server board. Intel®Server Board S3420GP User Guide...
  • Page 10 Intel®Server Board S3420GP User Guide...

  • Page 11: Table Of Contents

    Preparing for the Upgrade ...................33 Upgrading the BIOS ....................34 Recovering the BIOS ....................34 Recovering the BIOS ......................35 Clearing the Password ......................36 Chapter 3: Hardware Installations and Upgrades ..........39 Before You Begin .........................39 Intel® Server Board S3420GP User Guide...
  • Page 12 Power Light Does Not Light ..................78 No Characters Display on Screen ................79 Characters Are Distorted or Incorrect ................. 79 System Cooling Fans Do Not Rotate Properly ............80 Drive Activity Light Does Not Light ................80 Intel® Server Board S3420GP User Guide...
  • Page 13 Devices are not Recognized under Device Manager (Microsoft Windows* Operating Sys- tem) ........................83 Hard Drive(s) are not Recognized ................83 Bootable CD-ROM Disk Is Not Detected ..............84 LED Information ......................84 BIOS POST Beep Codes ....................85 Intel® Server Board S3420GP User Guide xiii...
  • Page 14 Intel® Server Board S3420GP User Guide...
  • Page 15 Figure 18. Removing the PCI Riser Assembly from the Server System ......... 47 Figure 19. Installing a PCI Card in a Riser Card ..............47 Figure 20. Replacing the Backup Battery................49 Figure 21. Diagnostic LED Placement Diagram..............51 Intel® Server Board S3420GP User Guide...
  • Page 16 Intel® Server Board S3420GP User Guide...
  • Page 17 Table 6. POST Progress Code LED Example .................52 Table 7. Diagnostic LED POST Code Decoder ...............52 Table 8. Product Certification Markings ..................68 Table 9. Resetting the System ....................75 Table 10. LED Information ......................84 Table 11. POST Error Beep Codes ..................85 Intel® Server Board S3420GP User Guide xvii...
  • Page 18 Intel® Server Board S3420GP User Guide...

  • Page 19: Chapter 1: Server Board Features

    Server Board Features ® This chapter briefly describes the main features of the Intel Server Board S3420GP. This chapter provides a photograph of the product, list of the server board features, and diagrams showing the location of important components and connections on the server board.

  • Page 20: Table 2. Server Board Features

    One 2x5 Serial Port B connector (Intel Server board S3420GPLX and S3420GPLC) • Six SATA II connectors • One SAS mezzanine slot supports for optional Intel® Remote ® Management Module 3 (Intel Server board S3420GPLX) Intel® Server Board S3420GP User Guide...
  • Page 21 Support for six Serial ATA II hard drives through six on-board SATA II connectors with SW RAID 0, 1, 5, and 10. ® • Intel Server Board S3420GPLX: – ® Up to four SAS hard drives through optional Intel Entry RAID Module card Intel® Server Board S3420GP User Guide...
  • Page 22 RAID 0, 1, and 10 with optional RAID 5 support provided by the Intel® RAID Activation Key AXXRAKSW5 • IT/IR RAID through optional Intel® SAS Entry RAID Module AXX4SASMOD provides entry level hardware RAID 0, 1, 10, and native SAS pass through mode •...

  • Page 23: Connector And Header Locations

    USB SSD connector Slot 3, PCI Express* Gen1 x4 (PCI Express* Gen2 compliant) ® Slot 4, PCI Express* Gen2 x4 SAS Module connector (Intel ® (x8 connector) (Intel Server Server Board S3420GPLX Board S3420GPLX only) only) Intel® Server Board S3420GP User Guide...

  • Page 24: Figure 2. Server Board Connector And Component Locations

    M. External serial port CC. Front panel connector Main power connector DD. Internal serial ports CPU power connector ® DIMM slots (4 slots on Intel Server Board S3420GPV) Figure 2. Server Board Connector and Component Locations Intel® Server Board S3420GP User Guide...

  • Page 25: Configuration Jumpers

    These pins should have a jumper in place for normal system operation. (Default) The main system BIOS will not boot with these pins jumpered. NOTE: The system will boot from EFI-bootable recovery media with a recovery BIOS image. Intel® Server Board S3420GP User Guide...

  • Page 26: Back Panel Connectors

    The NIC LEDs at the right and left of each NIC provide the following information. Table 3. NIC LED Descriptions Color LED State Description Left Green LAN link is not established. LAN link is established. Blinking LAN activity is occurring. Intel® Server Board S3420GP User Guide...

  • Page 27: Raid Support

    ® Technology is selected by the SW RAID mode. The Intel Embedded Server RAID ® Technology II feature provides RAID modes 0, 1, and 10. The Intel Matrix Storage Technology feature provides RAID modes 0, 1, 10, and 5. ®...

  • Page 28: Processor

    Thermal Design Power (TDP) with 2.5 GT/s or one Intel Xeon 3400 series with 65 W ® ® ® Thermal with 2.5 GT/s. At the same time, it also supports one Intel Processor . For a complete list of supported processors, see the links under “Additional Information and Software”...

  • Page 29: Power Supply

    ® The optional Intel SAS Entry RAID Module AXX4SASMOD also provides a SGPIO (Serial General Purpose Input / Output) connector and a SCSI Enclosure Services (SES) connector for backplane drive LED control. Intel® Server Board S3420GP User Guide...

  • Page 30: Figure 5. Intel ® Sas Entry Raid Module

    SAS Module AXX4SASMOD when a cable is attached between this connector and the backplane or I2C interface. ® Note: For help with navigating the BIOS Setup utility, refer to the Intel Server Board S3420GP Technical Product Specification.

  • Page 31: Intel Management Module

    Local Control Panel provides enhanced system control by using a LCD display, which provides additional controls and indicators beyond the standard control panel. ® Note: Use of this feature requires the installation of either the Intel Management Module - Advanced or Professional. Intel® Server Board S3420GP User Guide...
  • Page 32 Intel® Server Board S3420GP User Guide...

  • Page 33: Chapter 2: Server Utilities

    A user must have adequate security rights to change these parameters. If a value cannot be changed for any reason, the feature's value field is inaccessible. Intel® Server Board S3420GP User Guide...

  • Page 34: Table 5. Setup Menu Key Use

    If "No" is selected and the <Enter> key is pressed, or if the <Esc> key is pressed, the user is returned to where they were before <F9> was pressed without affecting any existing field values. Intel® Server Board S3420GP User Guide...

  • Page 35: Upgrading The Bios

    Press <F2> Key if you want to run SETUP 2. Write down the current settings in the BIOS Setup program. Note: Do not skip step 2. You need these settings to configure your computer at the end of the procedure. Intel® Server Board S3420GP User Guide...

  • Page 36: Upgrading The Bios

    Note: During the recovery mode, video is not initialized. One high-pitched beep announces the start of the recovery process. The entire process takes two to four minutes. A successful update ends with two high-pitched beeps. Failure is indicated by a long series of short beeps. Intel® Server Board S3420GP User Guide...

  • Page 37: Recovering The Bios

    1 and 2. 9. Plug the system into the AC power source and power it up to confirm the recovery was successful. 10. Do NOT interrupt the BIOS POST during the first boot. Intel® Server Board S3420GP User Guide...

  • Page 38: Clearing The Password

    If you cannot access the BIOS setup screens, you must use the CMOS Clear jumper to reset the configuration RAM. 1. Power down the system and disconnect the AC power. 2. Open the server chassis. For instructions, see your server chassis documentation. Intel® Server Board S3420GP User Guide...

  • Page 39: Figure 8. Cmos Recovery Jumper

    7. Reconnect the AC power and power up the system. The CMOS is cleared and can be reset by going into the BIOS setup. ® Updating the Integrated BMC (Intel Server Board S3420GPLX and S3420GPLC) Default Force Update Enabled J1A2 AF003291 Figure 9. BMC Force Update Jumper Intel® Server Board S3420GP User Guide...
  • Page 40 9. Move jumper from the enabled position (covering pins 2 and 3) to the disabled position (covering pins 1 and 2). 10. Close the server chassis. 11. Reconnect the AC cord and power up the server. Intel® Server Board S3420GP User Guide...

  • Page 41: Chapter 3: Hardware Installations And Upgrades

    2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the server's cover and locate the DIMM sockets (see letters “A” to “E” Figure 10). Intel® Server Board S3420GP User Guide...

  • Page 42: Removing Dimms

    6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. 7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets. Intel® Server Board S3420GP User Guide...

  • Page 43: Installing The Processor

    2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the server's cover. See the documentation that came with your server chassis for instructions on removing the server's cover. Intel® Server Board S3420GP User Guide...

  • Page 44: Figure 11. Lifting The Load Lever

    5. Locate the processor socket and open the socket lever (see Figure 11). AF003186 Figure 11. Lifting the Load Lever 6. Open the load plate (see letter “A” and “B” in Figure 12). AF003187 Figure 12. Open the Load Plate Intel® Server Board S3420GP User Guide...

  • Page 45: Figure 13. Remove The Socket Protective Cover

    8. Take the processor out of the box and remove the protective shipping cover (Figure 14). AF003189 Figure 14. Remove the Processor Protective Cover 9. Align the processor cutouts to match the two socket pins, and insert the processor into the socket as shown in Figure Intel® Server Board S3420GP User Guide...

  • Page 46: Figure 15. Installing The Processor

    16), close the socket lever, and ensure the load plate tab engages under the socket lever when fully closed (see letter “B” and “C” in Figure 16). AF003191 Figure 16. Close the Load Plate and Socket Lever Intel® Server Board S3420GP User Guide...

  • Page 47: Installing The Heatsink(S)

    7. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. 8. Replace the server's cover and reconnect the AC power cord. Refer to the documentation that came with your server chassis for instructions on installing the server's cover. Intel® Server Board S3420GP User Guide...

  • Page 48: Removing A Processor

    Note: You must attach add-in cards to a riser card when the riser card is removed from the chassis. 1. Remove the screw that attaches the PCI bracket shield to the rear of the chassis to remove the shield. Retain the screw. Intel® Server Board S3420GP User Guide...

  • Page 49: Figure 18. Removing The Pci Riser Assembly From The Server System

    Caution: Press the riser card straight down into the slot. Tipping it in the slot while installing it may damage the riser card or slot on the server board. 4. Use the screw removed in Step 1 to secure the riser card assembly to the chassis. Intel® Server Board S3420GP User Guide...

  • Page 50: Replacing The Backup Battery

    Varning: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion. Varoitus: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. Intel® Server Board S3420GP User Guide...

  • Page 51: Figure 20. Replacing The Backup Battery

    8. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket. 9. Close the chassis. 10. Run Setup to restore the configuration settings to the RTC. Intel® Server Board S3420GP User Guide...
  • Page 52 Intel® Server Board S3420GP User Guide...

  • Page 53: Appendix A: Led Decoder

    Diagnostic LED #1 Diagnostic LED #0 (LSB LED) Figure 21. Diagnostic LED Placement Diagram In the following example, the BIOS sends a value of ACh to the diagnostic LED decoder. The LEDs are decoded as follows: Intel® Server Board S3420GP User Guide...

  • Page 54: Table 6. Post Progress Code Led Example

    Lower Nibble Host Processor 0x10h Power-on initialization of the host processor (bootstrap processor) 0x11h Host processor cache initialization (including AP) 0x12h Starting application processor initialization 0x13h SMM initialization Chipset 0x21h Initializing a chipset component Memory Intel® Server Board S3420GP User Guide...
  • Page 55 Detecting presence of memory 0x24h Programming timing parameters in the memory controller 0x25h Configuring memory parameters in the memory controller 0x26h Optimizing memory controller settings 0x27h Initializing memory, such as ECC init 0x28h Testing memory Intel® Server Board S3420GP User Guide...
  • Page 56 Reserved for SMBUS Local Console 0x70h Resetting the video controller (VGA) 0x71h Disabling the video controller (VGA) 0x72h Enabling the video controller (VGA) Remote Console 0x78 Resetting the console controller 0x79 Disabling the console controller Intel® Server Board S3420GP User Guide...
  • Page 57 Removable Media 0xB8 Resetting the removable media device 0xB9 Disabling the removable media device 0xBA Detecting the presence of a removable media device (CD-ROM detection, etc.) 0xBC Enabling / configuring a removable media device Intel® Server Board S3420GP User Guide...
  • Page 58 Driver Execution Environment (DXE) Core (not accompanied by a beep code) 0xE4 Entered EFI driver execution phase (DXE) 0xE5 Started dispatching drivers 0xE6 Started connecting drivers DXE Drivers (not accompanied by a beep code) Intel® Server Board S3420GP User Guide...
  • Page 59 0x31 Crisis recovery has been initiated by software (corrupt flash) 0x34 Loading crisis recovery capsule 0x35 Handing off control to the crisis recovery capsule 0x3F Unable to complete crisis recovery Intel® Server Board S3420GP User Guide...
  • Page 60 0xEBh Memory Test Error: Memory failed Hardware BIST. 0xEDh Population Error: RDIMMs and UDIMMs cannot be mixed in the system. 0xEEh Mismatch Error: More than two Quad-Ranked DIMMS in a channel. Intel® Server Board S3420GP User Guide...

  • Page 61: Appendix B: Intel Server Issue Report Form

    - can be found on the white sticker label on the baseboard System BIOS Version: ® Intel Remote Management Module Firmware Version (if applicable): ® Intel Management Module BMC Revision (if applicable): BMC/mBMC Version: FRU/SDR Version: HSC Version: Has the latest BIOS been tried? (Yes/No): Intel® Server Board S3420GP User Guide...
  • Page 62 Thermal Solution Processor 1 Processor 2 Processor 3 Processor 4 Thermal solution (Heatsink) examples: (1U, Passive w/air ducting, Active w/fan, etc.) =============================================================== Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Intel® Server Board S3420GP User Guide...
  • Page 63 =============================================================== Operating System Information (Example: RedHat* Enterprise Linux, Microsoft* Windows* Server 2003, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): =============================================================== Intel® Server Board S3420GP User Guide...
  • Page 64 Has the latest RAID driver been tried? (Yes/No): RAID volumes configuration (disks & RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number: =============================================================== Detailed description of issue: Troubleshooting tried: Intel® Server Board S3420GP User Guide...
  • Page 65 =============================================================== Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.
  • Page 66 Intel® Server Board S3420GP User Guide...

  • Page 67: Appendix C: Getting Help

    — A searchable knowledgebase to search for product information throughout the support site 2. If you are still unable to obtain a solution to your issue, send an email to Intel’s technical support center using the online form available at http://supportmail.intel.com/scripts-emf/welcome.aspx...
  • Page 68 Intel® Server Board S3420GP User Guide...

  • Page 69: Appendix D: Regulatory And Compliance Information

    IRAM Certification (Argentina) Product EMC Compliance - Class A Compliance Note: Legally this product is required to comply with Class A emission requirements because it is intended for a commercial type market place. Intel targets 10db margin to Class A Limits. ®...

  • Page 70: Certifications / Registrations / Declarations

    This product is marked with the following Product Certification Markings: Table 8. Product Certification Markings Regulatory Region Marking Compliance UL Mark USA/Canada CE Mark Europe CANADA ICES-003 CLASS A EMC Marking (Class A) Canada CANADA NMB-003 CLASSE A Intel® Server Board S3420GP User Guide...
  • Page 71 BSMI Marking (Class A) Taiwan Ctick Marking Australia / New Zealand N232 RLL MIC Mark Korea See the regulatory information document for additional information. Recycling Package Mark China Recycling Package Mark Other than China Intel® Server Board S3420GP User Guide...

  • Page 72: Electromagnetic Compatibility Notices

    Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product. Intel® Server Board S3420GP User Guide...

  • Page 73: Ices-003 (Canada)

    Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Intel® Server Board S3420GP User Guide...

  • Page 74: Bsmi (Taiwan)

    Restriction of Hazardous Substances (RoHS) Compliance Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable threshold limits or (2) an approved / pending RoHS exemption applies.

  • Page 75: End-Of-Life / Product Recycling

    — Cadmium End-of-Life / Product Recycling Product recycling and end-of-life take-back systems and requirements vary by country. Contact the retailer or distributor of this product for information about product recycling and / or take-back. Intel® Server Board S3420GP User Guide...
  • Page 76 Intel® Server Board S3420GP User Guide...

  • Page 77: Appendix E: Troubleshooting

    In addition to the server firmware and files, also update any drivers used for components you installed in your system, such as video drivers, network drivers, and SCSI drivers. Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See “Additional Information and Software”...

  • Page 78: Problems Following Initial System Installation

    Are all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and operating system list. See “Additional Information and Software” for links to the tested component lists. Intel® Server Board S3420GP User Guide...

  • Page 79: Hardware Diagnostic Testing

    Once the system boots up, the operating system prompt displays on the screen. The prompt varies according to the operating system. If the operating system prompt does not display, see “No Characters Display on Screen”. Intel® Server Board S3420GP User Guide...

  • Page 80: Specific Problems And Corrective Actions

    Remove the processor(s) and re-seat them. • Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs can contact the pins on the bottom of the server board and cause a short. Intel® Server Board S3420GP User Guide...

  • Page 81: No Characters Display On Screen

    Are the brightness and contrast controls properly adjusted on the video monitor? See the manufacturer's documentation. • Are the video monitor's signal and power cables properly installed? • Does this video monitor work correctly if plugged into a different system? Intel® Server Board S3420GP User Guide...

  • Page 82: System Cooling Fans Do Not Rotate Properly

    CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Check the following: • Are the CD-ROM/DVD-ROM drive's power and signal cables properly installed? • Are all relevant switches and jumpers on the drive set correctly? • Is the drive properly configured? Intel® Server Board S3420GP User Guide...

  • Page 83: Cannot Connect To A Server

    Make sure the cable is connected to the port from the on-board network controller. • Make sure your BIOS is current. Refer to the “Additional Information and Software” for a link to the current version. Intel® Server Board S3420GP User Guide...

  • Page 84: System Boots When Installing Pci Card

    If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a different disk. • Make sure the correct device drivers installed. If the problems persist, contact the software vendor's customer service representative. Intel® Server Board S3420GP User Guide...

  • Page 85: Problems With Application Software That Ran Correctly Earlier

    Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ® The Microsoft Windows* operating systems do not include all of the drivers for the Intel chipsets, onboard NICs, and other components. See “Additional Information and Software”...

  • Page 86: Bootable Cd-Rom Disk Is Not Detected

    Identify the power state Front panel Green Off = Power is off (off or of the system • On = Power on or S0) • Slow Blink = Low power state (S1 - S3) Intel® Server Board S3420GP User Guide...

  • Page 87: Bios Post Beep Codes

    The user can override this option by setting the POST Error Pause option as disabled on the BIOS setup Main screen. If this option is disabled, the system boots the operating system without user intervention. The default is disabled. Intel® Server Board S3420GP User Guide...
  • Page 88 Intel® Server Board S3420GP User Guide...

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