Troubleshooting; Error And Maintenance Messages - Brother DCP-J140W Basic User's Manual

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Troubleshooting

Error and Maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message
B&W Print Only
Replace XX Ink
Cannot Detect
Cannot Print
Replace XX Ink
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Cause
One or more of the color ink cartridges
have reached the end of their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
 Printing
If you choose Grayscale in the
Advanced tab of the printer driver
you can use the machine as a
black & white printer.
Copying

If the paper type is set to
Plain Paper or Inkjet Paper
you can make copies in
black & white.
You installed a new ink cartridge too
quickly and the machine did not detect
it.
An ink cartridge is not installed
properly.
If you are not using Genuine Brother
Innobella™ ink the machine may not
detect the ink cartridge.
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
Action
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 26.)
Note
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
®
• (Windows ) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer driver.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
uu page 26.)
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 26.)
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