HP Z200 - Small Form Factor Workstation Maintenance And Service Manual
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HP Z200 - Small Form Factor Workstation Maintenance And Service Manual

HP Z200 - Small Form Factor Workstation Maintenance And Service Manual

Hp z200 sff workstation maintenance and service guide
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  • Page 1 HP Z200 Small Form Factor Workstation Maintenance and Service Guide...
  • Page 2 Copyright Information Warranty Trademark Credits © Copyright 2010 Hewlett-Packard Hewlett-Packard Company shall not be liable Microsoft, Windows, and XP are U.S. Development Company, L.P. for technical or editorial errors or omissions registered trademarks of Microsoft contained herein or for incidental or Corporation in the U.S.

  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information for the HP Z200 Small Form Factor (SFF) Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 16 Restoring the operating system on page 22 System management on page 28 Replacing components on page 59 Diagnostics and troubleshooting on page 125...
  • Page 4 About this guide ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product overview ............................1 Product features ........................... 1 System board architecture ....................1 Processor technology ..................2 Memory technology ..................... 2 Graphics ......................2 Expansion card slots ................... 3 Additional features ....................3 Computer components ......................4 Chassis components ...................
  • Page 6 Installing with the HP driver CD ..................18 Installing and customizing Red Hat-enabled computers ............ 19 Verifying hardware compatibility ............... 19 Setting up Novell SLED ........................19 Updating the computer ........................19 Updating the computer after first boot ................19 Upgrading the BIOS ......................
  • Page 7 System Software Manager ....................45 Proactive Change Notification ................... 45 Subscriber's Choice ......................45 ROM Flash ......................... 46 Remote ROM Flash ..................46 HPQFlash ......................46 FailSafe Boot Block ROM ....................47 Recovering the computer from Boot Block Recovery mode ......47 Workstation security ......................
  • Page 8 Tools and software requirements ..................64 Special handling of components ..................64 Cables and connectors ..................64 Hard drives ......................65 Lithium coin cell battery ..................65 Customer Self-Repair ......................... 65 Removing and installing components ....................66 Component locations ......................66 Predisassembly procedures ....................
  • Page 9 Installing the front panel I/O device assembly ........... 98 Speaker ........................... 100 Removing the speaker ..................100 Installing the speaker ..................100 Power supply ........................101 Removing the power supply ................101 Installing the power supply ................102 System fan assembly ....................... 103 Removing the system fan assembly ...............
  • Page 10 Diagnosis guidelines ........................128 Diagnosis at startup ......................128 Diagnosis during operation ....................129 Troubleshooting checklist ......................... 130 HP troubleshooting resources and tools ..................131 HP Support Assistant ....................... 131 HP Help and Support Center ................... 131 E-support ......................... 131 Troubleshooting a problem ................
  • Page 11 7 Configuring RAID devices .......................... 162 Maximum hard drive configurations ....................162 Configuring SATA RAID devices ...................... 163 Attaching SATA HDDs ....................163 Configuring system BIOS ....................164 Creating RAID volumes ....................165 8 Configuring password security and resetting CMOS ................166 Preparing to configure passwords ....................
  • Page 12 ENWW...

  • Page 13: Product Overview

    Product overview This chapter presents an overview of the hardware components of the computer. It includes these topics: Topics Product features on page 1 Computer specifications on page 7 Product features The following sections describe the computer system board architecture and components, and includes these topics: Topics System board architecture on page 1...

  • Page 14: Processor Technology

    The following figure shows the typical system board block diagram. Figure 1-1 System board block diagram NOTE: The x1 and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.

  • Page 15: Expansion Card Slots

    Expansion card slots The computer provides multiple graphics and I/O slots: one full PCIe Gen2 x16, one PCIe x16(4); one PCIe x1; and one PCI 32/33. These slots provide extra I/O bandwidth for high speed I/O cards. NOTE: The total of all graphics cards cannot exceed 45 W, and the total I/O power usage cannot exceed 80W.

  • Page 16: Computer Components

    Computer components This section describes the computer components, including front and rear panel components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical computer layout. Drive configurations can vary. Figure 1-2 Computer components Table 1-1...

  • Page 17: Front Panel Components

    Front panel components The following figure shows the layout of a typical front panel. Figure 1-3 Front panel Table 1-2 Front panel connectors Item Symbol Description Item Symbol Description Optical drive activity light Microphone connector Optical drive Headphone connector Optical drive manual eject button Hard drive activity light Optical drive activity light Power button...

  • Page 18: Rear Panel Components

    Rear panel components The following figure shows the layout of a typical rear panel. Figure 1-4 Rear panel NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-3 Rear panel connectors Item Symbol Description Item Symbol Description RJ–45 network connector...

  • Page 19: Computer Specifications

    Computer specifications This section provides computer chassis, power supply, and environmental specifications. Physical characteristics The following table lists the computer physical characteristics. Weight (Typical configuration) 7.6 kg (16.72 lb.) Chassis Dimensions Height: 10.0 cm (3.95 in.) Width: 33.8 cm (13.0 in.) Depth: 37.9 cm (14.9 in.) Power supply description The computer includes a 240W 89% efficient power supply to provide power for the computer.

  • Page 20: Power Supply Currents

    Power supply currents Table 1-5 Maximum current per rail Output (240W) +12V Main +12Vcpu –12V 12Vsb Nominal output 12.1 12.1 -12.0 11.4 voltage Maximum continuous 0.15A 1.3A current 240W combined CAUTION: Do not exceed 240 watts of total continuous output power. Maximum combined current on +12V(CPU,Main) is 20A.

  • Page 21: Power Supply Specifications

    Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 240W Wide Ranging, Active PFC and 89% efficient Operating voltage range 90 – 264 VAC Rated voltage range 100–240 VAC Rated line frequency 50–60 Hz Operating line frequency range 47–63 Hz Rated input current Heat dissipation...

  • Page 22: Diagnostics And Troubleshooting On

    System fans This computer includes: ● One front system fan ● One power supply fan In addition, some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: Disconnect the power cord from the computer.

  • Page 23: Environmental Specifications

    Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) Temperature NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).

  • Page 24: Energy Star Qualification

    ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett- Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.

  • Page 25: Erp Compliance Mode

    ERP compliance mode This computer provides ERP compliance mode capability. When enabled, this feature enables the computer to shut down to the lowest possible power state by removing all power to the system board. When disabled, the computer powers down conventionally. When the computer is shut down in ERP compliance mode, it must be powered up with the computer power button.

  • Page 26: Intel Turbo Boost Technology

    Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance.

  • Page 27: Ensuring Proper Ventilation

    Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines to ensure adequate ventilation: ● Operate the computer on a sturdy, level surface. ● Place the computer in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) of clearance at the front and back of the computer as shown in the following figure.

  • Page 28: Setting Up The Operating System

    Setting up the operating system This chapter provides setup and update information for the computer operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the computer on page 19 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and...

  • Page 29: Setting Up The Microsoft Operating System

    Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista or Windows 7 to the Windows XP Professional operating system, your system comes pre-installed with the Windows XP Professional operating system. This configuration comes with recovery media for the Windows Vista or Windows 7 operating system only.

  • Page 30: Setting Up Red Hat Enterprise Linux

    Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.

  • Page 31: Installing And Customizing Red Hat-Enabled Computers

    Installing and customizing Red Hat-enabled computers Linux-enabled computers require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP computer.

  • Page 32: Determining Current Bios

    Determining current BIOS To determine the current BIOS of the computer during system power up: Wait for F10=setup to appear on the lower right corner of the screen. Press to enter the F10 Setup utility. The F10 Setup utility displays the computer BIOS version under File > System Information. Note the computer BIOS version so that you can compare it with the BIOS versions that appear on the HP website.

  • Page 33: Upgrading Bios

    Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: Go to http://www.hp.com/go/workstationsupport. Select Download Drivers and Software from the left menu column under Tasks. Follow the instructions to locate the latest BIOS available for the computer. If the BIOS on the Web site is the same as the version on your system, no further action is required.

  • Page 34: Restoring The Operating System

    Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 22 Ordering backup software on page 23 Restoring Windows 7 or Windows Vista on page 23 Restoring Windows XP Professional on page 24 Restoring Novell SLED on page 26 Restore methods...

  • Page 35: Ordering Backup Software

    Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/ support/contactHP. Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vista.

  • Page 36: Restoring Windows Xp Professional

    Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The computer must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: Boot the computer.

  • Page 37: Creating Hp Backup And Recovery (Hpbr) Media

    Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the computer. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system.

  • Page 38: Restoring The Operating System

    Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected.
  • Page 39 NOTE: Make copies of the ISO recovery images on CD as backup files in case your computer experiences a hard drive failure. ENWW Restoring Novell SLED...

  • Page 40: System Management

    System management This section describes the tools and utilities that provide system management for the computer. It includes these topics: Topics BIOS ROM on page 29 The Computer Setup (F10) Utility on page 29 Desktop management on page 39 Chapter 4 System management ENWW...

  • Page 41: Bios Rom

    BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is an 8MB Serial Peripheral Interface (SPI) port.
  • Page 42 selected. To manually switch to POST Messages Enabled during POST, press any key except through F12. ● Specify an Ownership Tag, which appears when the computer is powered on or restarted. ● Specify the Asset Tag or property identification number assigned by the company to this computer. ●...

  • Page 43: Accessing The Computer Setup (F10) Utility

    Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: Power on or restart the computer. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press at the appropriate time, try again.

  • Page 44: The Computer Setup (F10) Utility Menu

    The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown. Table 4-1 Computer Setup (F10) Utility menu descriptions Heading...
  • Page 45 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Ignore Changes Exits computer setup without applying or saving changes. and Exit Save Changes Saves changes to system configuration and exits the computer setup. and Exit Storage Device Lists installed non-SCSI storage devices (except SATA devices) and provides options for obtaining Configuration specific information about each device:...
  • Page 46 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard disk drive orders by physically reordering the menu entries. The following is the default boot order presented in the menu: ●...
  • Page 47 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Security Makes the following devices available or hidden to the computer: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ●...
  • Page 48 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows.
  • Page 49 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Hardware Enables or disables: Power ● SATA Power Management Management ● Intel Turbo Boost Technology ● Enhanced Intel Turbo Boost Technology ● ERP Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle. Advanced Power-On Sets the following:...
  • Page 50 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Enable/disable these options: Memory ● PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes.

  • Page 51: Desktop Management

    Desktop management This section summarizes capabilities, features, and key components of computer management, including: Topics Initial computer configuration and deployment on page 40 Installing a remote system on page 40 Replicating the setup on page 41 Updating and managing software on page 43 HP Client Manager Software on page 43 Altiris Client Management Solutions on page 43 System Software Manager on page 45...

  • Page 52: Initial Computer Configuration And Deployment

    Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use. If you prefer to replace the preinstalled software image with a customized set of system and application software, several methods are available for deploying a customized software image, including: ●...

  • Page 53: Replicating The Setup

    Replicating the setup This section provides information about replicating the computer setup. Copying a setup configuration to a single computer CAUTION: A setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: Select a setup configuration to copy, and then restart the computer.

  • Page 54: Copying A Setup Configuration To Multiple Computers

    Copying a setup configuration to multiple computers CAUTION: A setup configuration is model-specific. If source and target computers are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw8600 Workstation to an HP Z200 Workstation. This method takes longer to prepare the configuration diskette, but copying the configuration to target computers is fast.

  • Page 55: Updating And Managing Software

    Updating and managing software HP provides several tools for managing and updating software on desktops and computers: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ●...

  • Page 56: Hp Softpaq Download Manager

    HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.

  • Page 57: System Software Manager

    System Software Manager System Software Manager (SSM) is a utility available on Windows computers that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store.

  • Page 58: Rom Flash

    ROM Flash HP computers include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the computer. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/ workstation_swdrivers.

  • Page 59: Failsafe Boot Block Rom

    FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the computer. If the system ROM is valid, the computer starts normally.

  • Page 60: Workstation Security

    Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the computer provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools.

  • Page 61: Sata Hard Disk Drive Security

    Table 4-2 Security features overview (continued) Feature Purpose How it is established Setup Password Prevents reconfiguration of the computer (use From the Computer Setup (F10) of the Setup utility) until the password is Utility menu entered Network Server Mode Provides unique security features for From the Computer Setup (F10) computers used as servers Utility menu...

  • Page 62: Drivelock Applications

    DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
  • Page 63 Enabling DriveLock To enable and set the DriveLock user password: Power on or restart the computer. As soon as the computer is powered on, press and hold until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press at the appropriate time, you must restart the computer, and then press and hold...

  • Page 64: Password Security

    Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password.

  • Page 65: Establishing A Power-On Password Using Computer Setup

    Establishing a power-on password using computer setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.

  • Page 66: Entering A Setup Password

    Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: Restart the computer. As soon as the computer is powered on, press and hold until you enter the Computer Setup (F10) Utility.

  • Page 67: Deleting A Power-On Or Setup Password

    Deleting a power-on or setup password To delete a power-on or setup password: Power on or restart the computer. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold until you enter the Computer Setup (F10) Utility.

  • Page 68: Clearing Passwords

    Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the computer side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).

  • Page 69: Cable Lock (Optional)

    Cable lock (optional) To prevent theft, the rear chassis panel of the computer accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area. Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

  • Page 70: Dual-State Power Button

    Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss.

  • Page 71: Replacing Components

    Replacing components This chapter presents removal and installation procedures for most internal computer components. It includes these topics: Topics Warnings and cautions on page 60 Service considerations on page 61 Customer Self-Repair on page 65 Removing and installing components on page 66 Product recycling on page 124 ENWW...

  • Page 72: Warnings And Cautions

    Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.

  • Page 73: Service Considerations

    Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the computer components. Also, review the Safety and Regulatory Guide that came with the computer for more information. ESD information Generating static The following table shows that different activities generate different amounts of static electricity through...

  • Page 74: Preventing Esd Equipment Damage

    Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ●...

  • Page 75: Grounding The Work Area

    Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...

  • Page 76: Tools And Software Requirements

    Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the computer. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the computer.

  • Page 77: Hard Drives

    Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer.

  • Page 78: Removing And Installing Components

    Removing and installing components Component locations The following illustration and table identify computer system board components. Figure 5-1 System board component locations Table 5-2 System board components ID Item Component Item Component Item Component PCI 32/33 Front power button/LED Solenoid hood lock Front system fan Speaker Audio...
  • Page 79 For related system architecture information, see System board architecture on page ENWW Removing and installing components...

  • Page 80: Predisassembly Procedures

    Predisassembly procedures CAUTION: To avoid personal injury, equipment damage, or data loss, read the sections on Warnings and cautions and the Safety and Regulatory Information for the computer before servicing components. Perform the following steps before servicing a computer: Locate and clear a suitable work area. Close all open software applications.

  • Page 81: Disassembly Order

    Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major computer components. Table 5-3 computer component installation To install/ Remove... Then Then Then Then replace...
  • Page 82 Unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 5-2 Removing the cable lock Chapter 5 Replacing components ENWW...

  • Page 83: Access Panel

    Access panel Before accessing the internal components of the computer, you must remove the access panel. This section describes how to remove and install the access panel. Removing the access panel WARNING! Power off the computer and disconnect the power cord from the electrical outlet before you remove the computer access panel.

  • Page 84: Bezel

    Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 85: Front Bezel Security

    Front bezel security You can lock the front bezel in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 86: Access Panel Sensor (Optional)

    Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 5-6 Installing the Front Bezel Security Screw Replace the access panel. Reconnect all connections and equipment listed in the Predisassembly procedures on page Access panel sensor (optional) The access panel sensor is a remote solenoid that detects when the access panel is opened.

  • Page 87: Installing The Access Panel Sensor

    Disconnect the sensor cable from the in-line chassis cable as shown below (1). Figure 5-7 Removing the access panel sensor Slide the sensor back in its slot, push the sensor down, and then remove it from the chassis (2). Installing the access panel sensor To replace the access panel sensor, reverse the previous steps.

  • Page 88: Access Panel Solenoid Lock

    Access panel solenoid lock The access panel solenoid lock provides a method to lock the access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the access panel solenoid lock. Removing the access panel solenoid lock To remove the access panel solenoid lock: Prepare the computer for servicing by following the Predisassembly procedures on page...

  • Page 89: Predisassembly For Drives

    NOTE: For information about configuring SATA RAID devices, see Configuring RAID devices on page 162. Predisassembly for drives Take these actions before you begin installing or removing a drive: Follow all general predisassembly procedures Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data...

  • Page 90: Remove Bezel Blanks

    Remove bezel blanks On some models, you may need to remove the bezel blanks that cover the 3.5-inch and 5.25-inch drive bays before you install a drive. To remove a bezel blank: Remove the access panel (see Removing the access panel on page 71).

  • Page 91: Locate Extra Guide Screws

    Table 5-5 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 black SATA2 SATA2 black eSATA eSATA black Media Card Reader MEDIA black ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0.

  • Page 92: Carefully Handle Hard Disk Drives

    Table 5-6 Extra Guide Screw Locations Guide screw, color Device Black M3 Metric Screws Optical disk drives, SSDs, small form factor hard drives (6.3cm/2.5in), media card reader Silver 6-32 Standard Screws 8.9cm/3.5in hard disk drives, front bezel security There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel security.
  • Page 93 Rotate the drive cage to its upright position. Figure 5-11 Rotating the Drive Cage Up Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 5-12 Disconnecting the power and data cables Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.

  • Page 94: Installing An Optical Drive

    Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-13 Removing the optical drive If you are replacing the drive, transfer the four guide screws from the old drive to the new one.
  • Page 95 Install four M3 metric guide screws in the lower holes on each side of the drive. Either re-use the screws used by your previous optical drive or use the extra HP—provided guide screws mounted on the front of the chassis. (See Locate extra guide screws on page 79.) CAUTION:...
  • Page 96 Rotate the drive cage to its upright position. Figure 5-16 Rotating the Drive Cage Up If a cable is not already present and connected: Connect the SATA data cable to the system board connector labeled SATA1. Route the data cable through the cable guides. There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.

  • Page 97: Removing A Hard Disk Or Media Card From The Drive Cage

    Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 5-18 Connecting the power and data cables Carefully rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Cable management on page Replace the front bezel (see Installing the front bezel on page...
  • Page 98 Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. Figure 5-19 Disconnecting the 1394 cable Figure 5-20 Disconnecting the Media Card Reader 1394 Cable NOTE:...

  • Page 99: Installing A Hard Drive Or Media Card Reader Into The Drive Cage

    Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-21 Removing a drive from the drive cage (media card reader shown) Rotate the drive cage back down to its normal position.

  • Page 100: Removing And Replacing The Primary Hard Drive

    Place the drive's guide screws into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. TIP: Angle the drive toward one side of the chassis to line up the guide screws with the slots. Figure 5-22 Installing a drive into the drive cage (media card reader shown) Connect the drive cables:...
  • Page 101 Rotate the drive cage to its upright position. Figure 5-23 Rotating the Drive Cage Up Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 5-24 Rotating the power supply up ENWW Removing and installing components...
  • Page 102 Disconnect the power cable (1) and data cable (2) from the hard drive. Figure 5-25 Removing the optical drive Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 5-26 Removing the primary hard drive Chapter 5 Replacing components...
  • Page 103 To install a new hard drive, the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 5-27 Installing the hard drive guide screws You can also install a small form factor (6.4 cm/2.5 in.) hard drive in the primary drive bay: Transfer the silver and blue isolation mounting guide screws from the old hard drive to the drive carrier (1).
  • Page 104 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 5-29 Installing the hard drive (drive carrier shown) Chapter 5 Replacing components ENWW...

  • Page 105: Cable Management

    Connect the drive cables: Connect the power cable (1) and data cable (2) to the hard drive. Figure 5-30 Removing the optical drive Route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.

  • Page 106: Power Connections

    ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis.

  • Page 107: Using The Small Form Factor Computer In A Tower Orientation

    Table 5-7 Power connector description (continued) Item Description Item Description CPU power SATA PWR1 (P160 on system board) for optical disk or hard disk drives Hard disk drive Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation.

  • Page 108: Front Panel I/O Device Assembly

    Front panel I/O device assembly This section describes how to remove and install a front panel I/O device assembly. Removing the front panel I/O device assembly To remove the front panel I/O device assembly: Disconnect power from the computer (see Predisassembly procedures on page 68 Remove the access panel (see Removing the access panel on page...
  • Page 109 Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-34 Disconnecting the front panel I/O cables Carefully guide the cables through the chassis openings (1), as shown in the following figure. Figure 5-35 Removing the front panel I/O device assembly Carefully lift the front panel I/O device assembly and cables from the chassis (2).

  • Page 110: Installing The Front Panel I/O Device Assembly

    Installing the front panel I/O device assembly To install the front panel I/O device assembly: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.
  • Page 111 Connect the front panel USB (1 and 2), front audio (3), and front power/LED (4) cables to the system board as shown in the following diagram. Figure 5-37 Connecting the front panel I/O device cables Rotate the drive cage down to its normal position. Replace the front bezel (see Installing the front bezel on page 72).

  • Page 112: Speaker

    Speaker This section describes how to remove and install the speaker. Removing the speaker To remove the speaker: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 113: Power Supply

    Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 114: Installing The Power Supply

    Slide the power supply toward the chassis and then up to remove it from the chassis. Figure 5-40 Removing power supply Installing the power supply To install the power supply, reverse the previous steps. 102 Chapter 5 Replacing components ENWW...

  • Page 115: System Fan Assembly

    System fan assembly This section describes how to remove and install the system fan assembly. Removing the system fan assembly To remove the system fan assembly: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 116: Installing The System Fan Assembly

    Disconnect the system fan assembly cable from the system board as shown in the following figure. Figure 5-42 Disconnecting fan wires Remove the fan assembly by pushing in on the four release tabs on the front of the chassis (1), and then sliding the fan assembly into the chassis until you can lift it out.

  • Page 117: Memory

    Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. Supported DIMM configurations The computer supports these DIMM configurations: ● Four DIMM slots ● Memory configuration from 1 GB to 16GB ● No support for mirroring ● No support for DIMM sparing ●...

  • Page 118: Bios Errors And Warnings

    BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the computer can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.

  • Page 119: Removing A Dimm

    Removing a DIMM To remove a DIMM: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. Remove the access panel (see Removing the access panel on page 71).

  • Page 120: Installing A Dimm

    Installing a DIMM To install the DIMM: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. Remove the access panel (see Removing the access panel on page 71).
  • Page 121 Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-48 Opening DIMM socket levers Secure the socket levers (2).

  • Page 122: Expansion Card Slot Identification

    Expansion card slot identification This section identifies and describes computer expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies computer expansion card slots. Figure 5-49 Identifying expansion card slots The following table describes the computer PCIe card slots. Table 5-8 PCI slots Slot...

  • Page 123: Choosing An Expansion Card Slot

    Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ● Use the black PCIe x16 I/O slot for the primary graphics card; if you do not use this slot for the graphics card, only cards certified as After Market Options are supported.

  • Page 124: Removing And Installing Expansion Cards

    Removing and installing expansion cards PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot.
  • Page 125 Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp (1) as shown below. Figure 5-50 Releasing the retention clamp If the card slot has a latch, release the latch (1), and then carefully lift the card from the chassis (2).

  • Page 126: Installing An Expansion Card

    Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the computer, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or...
  • Page 127 Remove the expansion card slot cover by pulling it up, out of the chassis. TIP: Grasp the slot cover between two fingers—one from the inside of the chassis, and one from the outside. Figure 5-53 Removing the slot cover Angle the expansion card to Insert it into the expansion card guide. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot as shown next.
  • Page 128 Replace the access panel (see Installing the access panel on page 71). Restore all connections and equipment that you removed during the Predisassembly procedures on page 116 Chapter 5 Replacing components ENWW...

  • Page 129: Battery

    Battery This section describes how to remove and install the battery. The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This computer includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.

  • Page 130: Installing The Battery

    Installing the battery To install the battery: Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. Angle the battery and place the battery edge under the plastic housing tab and press gently until it snaps into place.

  • Page 131: Installing The Cpu Heatsink

    Disconnect the heatsink screws from the system board (1) as shown in the following figure. Figure 5-57 Disconnecting the heatsink screws Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. Lift the CPU heatsink out of the chassis (2).
  • Page 132 CAUTION: Do not overtighten the heatsink screws. Overtightening can strip the threads in the chassis. Replace the airflow guide. Replace the access panel (see Installing the access panel on page 71). Restore all connections and equipment that you removed during the Predisassembly procedures on page 120 Chapter 5 Replacing components...

  • Page 133: Cpu

    This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 134: Installing A Cpu

    Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 135: System Board

    System board This section describes replacing the system board. Removing the system board To remove the system board: Prepare the computer for servicing by following the Predisassembly procedures on page CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss.

  • Page 136: Product Recycling

    Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. 124 Chapter 5 Replacing components ENWW...

  • Page 137: Diagnostics And Troubleshooting

    Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 126 Locating ID labels on page 126 Locating warranty information on page 127 Diagnosis guidelines on page 128 Troubleshooting checklist on page 130 HP troubleshooting resources and tools on page 131 Troubleshooting scenarios and solutions on page 134...

  • Page 138: Calling Technical Support

    Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ●...

  • Page 139: Locating Warranty Information

    In general, the serial number labels can be found on the top panel or on the side of the computer and at the rear of the computer (your computer may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number.

  • Page 140: Diagnosis Guidelines

    Diagnosis guidelines If you encounter a problem with the computer, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ● Verify that the computer and monitor are plugged into a working electrical outlet. ●...

  • Page 141: Diagnosis During Operation

    Diagnosis during operation ● Look for blinking LEDs on the front of the computer. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 152 section of this document for information on interpreting diagnostic lights and audible codes.

  • Page 142: Troubleshooting Checklist

    Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. ● Is the computer and monitor connected to a working electrical outlet? ● Is the computer powered on? ● Is the blue power light illuminated? ●...

  • Page 143: Hp Troubleshooting Resources And Tools

    HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions.

  • Page 144: Troubleshooting A Problem

    Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: Visit http://www.hp.com/go/workstationsupport.

  • Page 145: At Startup

    At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the blue power light is on. ●...

  • Page 146: Customizing The Monitor Display

    Customizing the monitor display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Properties (for Windows XP) or Personalize (for Windows 7 or Windows Vista) to change display settings. For more information, see the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
  • Page 147 Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off Processor thermal protection is Verify that the computer air vents are not blocked. automatically and the Power activated. Open the access panel and press the computer power LED flashes red 2 times (once A fan might be blocked or not button.

  • Page 148: Solving Diskette Problems

    Solving diskette problems Table 6-2 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. Right-click Start, select Explore, and then select a drive. Select File>Properties>Tools. Under Error-checking, select Check Now. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are Verify the program diskettes.

  • Page 149: Solving Hard Drive Problems

    Table 6-2 Diskette problems (continued) Problem Cause Solution Invalid system disk is displayed. A diskette that does not contain When drive activity stops, remove the diskette and press the system files needed to start the Spacebar. The computer attempts to boot from the the computer has been inserted next device in the boot order.

  • Page 150: Solving Display Problems

    Table 6-3 Hard drive problems (continued) Problem Cause Solution Nonsystem disk or NTLDR missing System is trying to start from a Remove the diskette from the drive. message. nonbootable diskette. System is trying to start from a Insert a bootable diskette into the drive and restart the damaged hard drive.
  • Page 151 Table 6-4 Display problems (continued) Problem Cause Solution The display works properly during The display settings in the For Windows, restart your computer in VGA mode. the POST but goes blank when the operating system are After the operating system starts, change the display operating system starts.

  • Page 152: Solving Audio Problems

    Table 6-4 Display problems (continued) Problem Cause Solution Fuzzy focus; streaking, ghosting, Flat-panel monitor’s internal Select the monitor’s Auto-Adjustment option in the or shadowing effects; horizontal digital conversion circuits monitor’s onscreen display menu. scrolling lines; faint vertical bars; or might be unable to correctly Manually synchronize the Clock and Clock Phase unable to center the picture on the interpret the output...

  • Page 153: Solving Printer Problems

    Self-troubleshooting with HP Vision Diagnostics Hewlett-Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures.

  • Page 154: Overview

    the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware. HP Vision Diagnostics benefits are: ● Capture complete system configuration information that can be shared as an HTML file, including: ◦...
  • Page 155 Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

  • Page 156: Downloading And Accessing Hp Vision Diagnostics

    Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB, and then use it to perform diagnostics on the computer: Go to http://www.hp.com. Select the Support & Drivers link. Select the Download driver and software radio button.

  • Page 157: Accessing Hp Vision Diagnostics On The Computer

    Accessing HP Vision Diagnostics on the computer The following procedures describe how to access the HP Vision Diagnostics utilities that are included in the computer software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics.

  • Page 158: User Interface

    User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status —...
  • Page 159 ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ●...

  • Page 160: Test Tab

    Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified.
  • Page 161 Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. If errors are found, go to the Errors tab to display detailed information and recommended actions.

  • Page 162: Status Tab

    Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange. The Status tab colors are: ●...

  • Page 163: Help Tab

    ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID.

  • Page 164: Saving And Printing Information In Hp Vision Diagnostics

    Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
  • Page 165 Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks two CPU thermal protection CAUTION: Internal components might be powered even when the times, once every second, activated by either of the computer is off. To prevent damage, disconnect the computer power cord followed by a two-second following methods: before you remove a component.

  • Page 166: Led Color Definitions

    Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks System board failure (ROM Clear CMOS. seven times, once every detected failure prior to NOTE: Refer to the Maintenance and Service Guide for the second, followed by a two- video).
  • Page 167 Table 6-8 LED color definitions LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing System has experienced an error. (See POST error messages on page 156.) None No light System is in Hibernate, or is off.

  • Page 168: Post Error Messages

    POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the computer system is functioning properly: ●...
  • Page 169 Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. Run the Computer Setup (F10) Utility or the Windows utilities. Verify that the memory modules are installed properly. If third-party memory has been added, test the memory configuration using HP memory.
  • Page 170 Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration DIMMs are not installed correctly (not See the service label on the computer access panel for Warning paired correctly). the correct memory configurations, and reseat the DIMMs accordingly.
  • Page 171 Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 515—CPU Overtemp Insufficient processor cooling or If necessary, add a heatsink to the processor and occurred processor defect. ensure proper operation. Replace the processor. 516—Chipset fan not detected Chipset fan missing, disconnected, or Reseat the fan cable.
  • Page 172 Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 919—Multi-Bay Riser Not Multi-Bay riser mechanism is missing Replace or reconnect the missing Multi-Bay Connected or is not connected. mechanism to the system board. Reseat or replace the missing mechanism cable. 920—Fatal error on QPI link X Fatal error detected on QPI link x, Potential system board problem;...
  • Page 173 Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 1803—Processor feature set Processor feature set is insufficient for Change the BIOS settings or upgrade the processor. is insufficient for current current system settings. The BIOS system settings settings do not match the support provided by the processor 1804—A processor feature...

  • Page 174: Configuring Raid Devices

    Configuring RAID devices This chapter describes how to configure SATA RAID devices on all Z series computers and includes these topics: Topics Maximum hard drive configurations on page 162 Configuring SATA RAID devices on page 163 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the computer for RAID configuration, see http://www.hp.com/support/ workstation_manuals.

  • Page 175: Configuring Sata Raid Devices

    Configuring SATA RAID devices This section describes how to use the Intel® Rapid Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes. The following SATA RAID configurations are supported on this computer: ● Up to the computer-specific maximum number of internal SATA hard disk drives and eSATA drives (if you use an optional eSATA bulkhead cable) ●...

  • Page 176: Configuring System Bios

    Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. To enter the system BIOS setup, press F10. Use the arrow keys to highlight the desired language, and then press Enter. Use the arrows to highlight Storage>Storage Options, and then press Enter. Use the up or down arrow key to highlight SATA Emulation.

  • Page 177: Creating Raid Volumes

    Creating RAID volumes To create RAID volumes, use the Intel Rapid Storage Manager option ROM Configuration utility. To enter the Intel Rapid Storage Manager option ROM Configuration utility, press Ctrl+l when prompted. If required, refer the computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume.

  • Page 178: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page 166 ● Resetting the password jumper on page 167 ● Clearing and Resetting the CMOS on page 167 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.

  • Page 179: Resetting The Password Jumper

    Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the power- on and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

  • Page 180: Using The Computer Setup (F10) Utility To Reset Cmos

    WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is powered off.
  • Page 181 Select File->Apply Defaults and Exit, and then press to accept. Reset the computer passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords. ENWW Clearing and Resetting the CMOS 169...

  • Page 182: 170 Appendix A Connector Pins

    Connector pins Keyboard Signal Data Unused Ground +5 VDC Clock Unused Mouse Signal Data Unused Ground +5 VDC Clock Unused RJ-45 Ethernet 10/100–MbSignal 1000–Mb signal (+) Transmit Data TX/RX (-) Transmit Data TX/RX – (+) Receive Data TX/RX Unused TX/RX Unused RX/RX –...
  • Page 183 Signal +5 VDC - Data + Data Ground Microphone cable, 6.35 MM (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone cable, 6.35 MM (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Audio line-in cable, 6.35 MM (1/8 inch) Signal 1 (Tip)
  • Page 184 SATA drive Signal Signal Signal Data Cable Power Cable Power Cable 3.3V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12V power Ground 5V power 12V power * S2 and S3 differential signal pair 12V power **S5 and S6 differential signal pair Signal Signal Signal...
  • Page 185 Display port Signal Signal ML_Lane 0(p) ML_Lane 3(n) ML_Lane 0(n) ML_Lane 1(p) AUX CH(p) ML_Lane 1(n) ML_Lane 2(p) AUX CH(n) Hot Plug Detect ML_Lane 2(n) DP_PWR Return ML_Lane 3(p) DP_PWR Main power cable, P1 Signal Color Black Black –12V Dark blue 12V-Main Yellow 12V-Main...
  • Page 186 PWRCMD—Power command, P2 PWROK Gray Black PSU_DETECT (empty) CPU power cable, P3 Color Signal 12V CPU 12V CPU CAUTION: Never connect the PCIe power cable to the system board when power is on. If you do so, the system board can be damaged and the warranty voided.
  • Page 187 Internal USB 2 2x5 Signal USB7# USB8# CAUTION: Possible equipment damage. USB7 The 2x5 connector can be mated to either USB8 a wide 2x5 option cable connector or a narrow 1x5 option cable connector. To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the (not keyed)

  • Page 188: Appendix B System Board Designators

    System board designators This appendix describes the system board designators for this computer. Designator Silk screen Component/Description Crisis recovery header/jumper Clear password header/jumper J9 RJ/USB LAN/DUAL USB J10 QUAD USB Quad rear USB J20 PCI PCI slot (white) PCIe x1 slot (black) J41 X16PCIEXP PCIe x16(16) slot (black) J42 X4PCIEXP...
  • Page 189 Designator Silk screen Component/Description P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 Primary CPU socket ENWW...

  • Page 190: Appendix C Routine Care

    Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...

  • Page 191: Cleaning The Monitor

    ● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ●...

  • Page 192: Appendix D Locating Hp Resources

    Locating HP resources This section provides information on the following HP resources for your computer: Topics Product information on page 181 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ●...

  • Page 193: Product Information

    Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows computers are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your computer are preinstalled that may enhance system performance.

  • Page 194: Product Support

    Product support Table D-2 Product support Topic Location Additional information For online access to technical support information and tools, see www.hp.com/go/bizsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: ●...

  • Page 195: Product Documentation

    Product documentation Table D-3 Product documentation Topic Location HP user documentation, white For the latest online documentation, see papers, and third-party http://www.hp.com/go/bizsupport. documentation Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more.

  • Page 196: Product Diagnostics

    Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the computer Maintenance and Service Guide. Audible beep and LED code Refer to the appropriate section of the computer definitions Maintenance and Service Guide for detailed information...

  • Page 197: Product Updates

    Product updates Table D-5 Product updates Topic Location Software, BIOS, and driver http://www.hp.com/go/bizsupport to verify that you have updates the latest drivers for the computer. To locate the current computer BIOS on your Microsoft Windows computer, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information..

  • Page 198: Index

    Index HP Client Manager Product updates 180 Appendices Software 39 Web links 180 Connector pins iii HP SoftPaq Download System board designators iii Manager 44 media card reader; removal and HPQFlash 46 replacement 76 Initial configuration 39 BIOS Microsoft Windows Proactive Change Determining version 20 Setting up 16...
  • Page 199 Windows Vista Red Hat Linux Restoring 22 Setting up 16 Setting up 16 removal and replacement Windows XP drives 76 Restoring 22 removing Setting up 16 bezel blanks 78 Workstation setup Replacing components Ensuring proper ventilation 15 Access panel 71 access panel sensor 74 access panel solenoid 76 Battery 65...

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