Safety, Regulatory & Legal
• Use voice activated features (such as voice dial) and speaking features (such as audible directions), if
• Obey all local laws and regulations for the use of mobile devices and accessories in the vehicle.
• End your call or other task if you cannot concentrate on driving.
Battery Use & Safety
Remember to follow the "Smart Practices While Driving" at www.motorola.com/callsmart (in
The following battery use and safety information applies to all Motorola mobile devices. If your mobile
Battery Use & Safety
device uses a non-removable main battery (as stated in your product information), details related to
Seizures, Blackouts & Eyestrain
handling and replacing your battery should be disregarded—the battery should only be replaced by a
To reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a comfortable
Motorola-approved service facility, and any attempt to remove or replace your battery may damage the
distance from your eyes, use in a well-lit area, and take frequent breaks.
Some people may be susceptible to seizures or blackouts (even if they have never had one before) when
Important: Handle and store batteries properly to avoid injury or damage. Most battery safety
exposed to flashing lights or light patterns, such as when playing video games, or watching videos with
issues arise from improper handling of batteries, and particularly from the continued use of damaged
Discontinue use and consult a physician if any of the following symptoms occur: seizures, blackout,
convulsion, eye or muscle twitching, loss of awareness, or disorientation.
• Don't disassemble, crush, puncture, shred, or otherwise attempt to change the form of
If you or someone in your family has experienced seizures or blackouts, please consult with your physician
before using an application that produces flashing-light effects on your mobile device.
• Don't use tools, sharp objects, or excessive force to insert or remove the battery as this
can damage the battery.
Caution About High Volume Usage
• Don't let the mobile device or battery come in contact with liquids.* Liquids can get into the
Warning: Exposure to loud noise from any source for extended periods of time may affect your hearing. The
mobile device' s circuits, leading to corrosion.
louder the volume sound level, the less time is required before your hearing could be affected. To protect
• Don't allow the battery to touch metal objects. If metal objects, such as jewelry, stay in
prolonged contact with the battery contact points, the battery could become very hot.
• Limit the amount of time you use headsets or headphones at high volume.
• Don't place your mobile device or battery near a heat source.* High temperatures can cause
• Avoid turning up the volume to block out noisy surroundings.
the battery to swell, leak, or malfunction.
• Turn the volume down if you can't hear people speaking near you.
• Don't dry a wet or damp battery with an appliance or heat source, such as a hair dryer or
If you experience hearing discomfort, including the sensation of pressure or fullness in your ears, ringing in
your ears, or muffled speech, you should stop listening to the device through your headset or headphones
and have your hearing checked.
• Do avoid leaving your mobile device in your car in high temperatures.*
For more information about hearing, see our website at direct.motorola.com/hellomoto/nss/
• Do avoid dropping the mobile device or battery.* Dropping these items, especially on a hard
AcousticSafety.asp (in English only).
surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery has been
damaged in any of the ways listed here.
* Note: Always make sure that any battery, connector and compartment covers are closed and secure
When you repetitively perform actions such as pressing keys or entering finger-written characters, you may
to avoid direct exposure of the battery to any of these conditions, even if your product information
experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. If you
states that your mobile device can resist damage from these conditions.
continue to have discomfort during or after such use, stop use and see a physician.
Important: Motorola recommends you always use Motorola-branded batteries and chargers
for quality assurance and safeguards. Motorola' s warranty does not cover damage to the mobile
device caused by non-Motorola batteries and/or chargers. To help you identify authentic Motorola
Keep your mobile device and its accessories away from small children. These products are not
batteries from non-original or counterfeit batteries (that may not have adequate safety protection),
toys and may be hazardous to small children. For example:
Motorola provides holograms on its batteries. You should confirm that any battery you purchase has a
• A choking hazard may exist for small, detachable parts.
"Motorola Original" hologram.
• Improper use could result in loud sounds, possibly causing hearing injury.
If you see a message on your display such as Invalid Battery or Unable to Charge, take the following
• Improperly handled batteries could overheat and cause a burn.
Supervise access for older children. Similar to a computer, if an older child does use your mobile
• Remove the battery and inspect it to confirm that it has a "Motorola Original" hologram;
device, you may want to monitor their access to help prevent:
• If there is no hologram, the battery is not a Motorola battery;
• Exposure to inappropriate apps or content.
• If there is a hologram, replace the battery and try charging it again;
• Improper use of apps or content.
• If the message remains, contact a Motorola authorized service center.
• Loss of data.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion, leakage, or
Proper and safe battery disposal and recycling: Proper battery disposal is not only important for
Some parts of your mobile device may be made of glass. This glass could break if the product receives a
safety, it benefits the environment. You can recycle your used batteries in many retail or service
substantial impact. If glass breaks, do not touch or attempt to remove. Stop using your mobile device until
provider locations. Additional information on proper disposal and recycling can be found at
the glass is replaced by a qualified service center.
Disposal: Promptly dispose of used batteries in accordance with local regulations. Contact
your local recycling center or national recycling organizations for more information on how
Obey all posted signs when using mobile devices in public areas.
to dispose of batteries.
Potentially Explosive Areas
Warning: Never dispose of batteries in a fire because they may explode.
Potentially explosive areas are often, but not always, posted and can include blasting areas, fueling
stations, fueling areas (such as below decks on boats), fuel or chemical transfer or storage facilities, or
Notes for charging your product's battery:
areas where the air contains chemicals or particles, such as grain dust, or metal powders.
• During charging, keep your battery and charger near room temperature for efficient battery
When you are in such an area, turn off your mobile device, and do not remove, install, or charge batteries,
unless it is a radio product type especially qualified for use in such areas and certified as "Intrinsically
• New batteries are not fully charged.
Safe" (for example, Factory Mutual, CSA, or UL approved). In such areas, sparks can occur and cause an
• New batteries or batteries stored for a long time may take more time to charge.
explosion or fire.
• Motorola batteries and charging systems have circuitry that protects the battery from damage from
Your battery, charger, or mobile device may contain symbols, defined as follows:
Third Party Accessories
Use of third party accessories, including but not limited to batteries, chargers, headsets, covers, cases,
screen protectors and memory cards, may impact your mobile device' s performance. In some
Important safety information follows.
circumstances, third party accessories can be dangerous and may void your mobile device' s warranty.
For a list of Motorola accessories, visit www.motorola.com/products
Do not dispose of your battery or mobile device in a fire.
Responsible and safe driving is your primary responsibility when behind the wheel of a vehicle. Using a
mobile device or accessory for a call or other application while driving may cause distraction, and may
be prohibited or restricted in certain areas—always obey the laws and regulations on the use of these
Your battery or mobile device may require recycling in accordance with local
laws. Contact your local regulatory authorities for more information.
While driving, NEVER:
• Type, read, enter or review texts, emails, or any other written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
Do not dispose of your battery or mobile device with your household waste.
• Keep your eyes on the road.
See "Recycling" for more information.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
European Union Directives Conformance
Do not use tools.
The following CE compliance information is applicable to Motorola mobile devices that carry one of the
following CE marks:
For indoor use only.
[Only Indoor Use Allowed In France
for Bluetooth and/or Wi-Fi]
Radio Frequency (RF) Energy
Hereby, Motorola declares that this product is in compliance with:
Exposure to RF Energy
• The essential requirements and other relevant provisions of Directive 1999/5/EC
• All other relevant EU Directives
Your mobile device contains a transmitter and receiver. When it is ON, it receives and transmits RF energy.
For products that support Wi-Fi 802.11a (as defined in your product information): This device is restricted to
When you communicate with your mobile device, the system handling your call controls the power level at
indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency band.
which your mobile device transmits.
The following gives an example of a typical Product Approval Number:
Your mobile device is designed to comply with local regulatory requirements in your country concerning
exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy does not exceed
the guidelines set forth in the relevant standards, always follow these instructions and precautions:
• When placing or receiving a phone call, hold your mobile device just like you would a landline phone.
• If you wear the mobile device on your body, always place the mobile device in a Motorola-supplied or
approved accessory (e.g. clip, holder, holster, case or arm band). If you do not use a body-worn
You can view your product's Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE Directive) at
accessory supplied or approved by Motorola, ensure that whatever product is used is free of any metal
www.motorola.com/rtte (in English only). To find your DoC, enter the Product Approval Number from
and that it positions the mobile device at least 2.5 cm (1 inch) away from the body.
your product's label in the "Search" bar on the website.
• Using accessories not supplied or approved by Motorola may cause your mobile device to exceed RF
energy exposure guidelines. For a list of Motorola-supplied or approved accessories, visit our website
FCC Notice to Users
The following statement applies to all products that bear the FCC logo on the product label.
RF Energy Interference/Compatibility
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are designed to provide reasonable
Nearly every electronic device is subject to RF energy interference from external sources if inadequately
protection against harmful interference in a residential installation. This equipment generates, uses and
shielded, designed, or otherwise configured for RF energy compatibility. In some circumstances, your
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
mobile device may cause interference with other devices.
cause harmful interference to radio communications. However, there is no guarantee that interference will
Follow Instructions to Avoid Interference Problems
not occur in a particular installation. If this equipment does cause harmful interference to radio or
Turn off your mobile device in any location where posted notices instruct you to do so, such as hospitals or
television reception, which can be determined by turning the equipment off and on, the user is encouraged
health care facilities.
to try to correct the interference by one or more of the following measures:
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile
• Reorient or relocate the receiving antenna.
device offers an airplane mode or similar feature, consult airline staff about using it in flight.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
If you have a medical device, including an implantable medical device such as a pacemaker or defibrillator,
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
consult your healthcare provider and the device manufacturer's directions before using this mobile device.
This device may not cause harmful interference, and (2) this device must accept any interference received,
Persons with implantable medical devices should observe the following precautions:
including interference that may cause undesired operation. See 47 CFR Sec. 15.19(a)(3).
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the implantable medical
Motorola has not approved any changes or modifications to this device by the user. Any changes or
device when the mobile device is turned ON.
modifications could void the user's authority to operate the equipment. See 47 CFR Sec. 15.21.
• DO NOT carry the mobile device in the breast pocket.
For products that support Wi-Fi 802.11a (as defined in your product information): This device is restricted to
• Use the ear opposite the implantable medical device to minimize the potential for interference.
indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency band.
• Turn OFF the mobile device immediately if you have any reason to suspect that interference is taking
Industry Canada Notice to Users
Specific Absorption Rate (FCC & IC)
Industry Canada Notice
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) This device may not cause interference and (2) This device must accept any
YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS FOR EXPOSURE TO
interference, including interference that may cause undesired operation of the device. See RSS-GEN 7.1.5.
This Class B digital apparatus complies with Canadian ICES-003.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic fields) adopted by the Federal Communications
Your mobile device can use Global Positioning System (GPS) signals for location-based applications. GPS
GPS & AGPS
Commission (FCC) and Industry Canada (IC). These limits include a substantial safety margin designed to
uses satellites controlled by the U.S. government that are subject to changes implemented in accordance
assure the safety of all persons, regardless of age and health.
with the Department of Defense policy and the Federal Radio Navigation Plan. These changes may affect
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or
the performance of location technology on your mobile device.
SAR. The SAR limit for mobile devices is 1.6 W/kg.
Your mobile device can also use Assisted Global Positioning System (AGPS), which obtains information
Tests for SAR are conducted using standard operating positions with the device transmitting at its highest
certified power level in all tested frequency bands. The highest SAR values under the FCC and IC
from the cellular network to improve GPS performance. AGPS uses your wireless service provider's
network and therefore airtime, data charges, and/or additional charges may apply in accordance with your
guidelines for your device model are listed below:
service plan. Contact your wireless service provider for details.
Your mobile device can also use Wi-Fi signals to determine your approximate location, using information
UMTS 850, Bluetooth
from known and available Wi-Fi networks.
GSM 850, Bluetooth
Location-based information includes information that can be used to determine the approximate location
During use, the actual SAR values for your device are usually well below the values stated. This is
of a mobile device. Mobile devices which are connected to a wireless network transmit location-based
because, for purposes of system efficiency and to minimize interference on the network, the operating
information. Devices enabled with location technology also transmit location-based information.
power of your mobile device is automatically decreased when full power is not needed for the call. The
Additionally, if you use applications that require location-based information (e.g. driving directions), such
lower the power output of the device, the lower its SAR value.
applications transmit location-based information. This location-based information may be shared with
If you are interested in further reducing your RF exposure then you can easily do so by limiting your usage
third parties, including your wireless service provider, applications providers, Motorola, and other third
or simply using a hands-free kit to keep the device away from the head and body.
parties providing services.
Additional information can be found at www.motorola.com/rfhealth.
When you make an emergency call, the cellular network may activate the AGPS technology in your mobile
device to tell the emergency responders your approximate location.
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your ability; and
• Remain on the phone for as long as the emergency responder instructs you.
Smart Practices While Driving
extreme heat or cold
Don't store or use your mobile device in temperatures below -10°C (14°F) or above 60°C
Check the laws and regulations on the use of mobile devices and their accessories in the areas
(140°F). Don't recharge your mobile device in temperatures below 0°C (32°F) or above 45°C
where you drive. Always obey them. The use of these devices may be prohibited or restricted in
certain areas—for example, handsfree use only may be required. Go to www.motorola.com/
callsmart (in English only) for more information.
Your mobile device lets you communicate by voice and data—almost anywhere, anytime, wherever
dust and dirt
wireless service is available and safe conditions allow. When driving a car, driving is your first
Don't expose your mobile device to dust, dirt, sand, food, or other inappropriate materials.
responsibility. If you choose to use your mobile device while driving, remember the following tips:
• Get to know your Motorola mobile device and its features such as speed dial, redial and
voice dial. If available, these features help you to place your call without taking your attention off the
To clean your mobile device, use only a dry soft cloth. Don't use alcohol or other cleaning
• When available, use a handsfree device. If possible, add an additional layer of convenience to
your mobile device with one of the many Motorola Original handsfree accessories available today.
• Position your mobile device within easy reach. Be able to access your mobile device without
removing your eyes from the road. If you receive an incoming call at an inconvenient time, if possible,
shock and vibration
let your voicemail answer it for you.
Don't drop your mobile device.
• Let the person you are speaking with know you are driving; if necessary, suspend the call in
heavy traffic or hazardous weather conditions. Rain, sleet, snow, ice, and even heavy traffic can
• Do not take notes or look up phone numbers while driving. Jotting down a "to do" list or going
through your address book takes attention away from your primary responsibility—driving safely.
To help protect your mobile device, always make sure that any battery, connector and
• Dial sensibly and assess the traffic; if possible, place calls when your car is not moving or
compartment covers are closed and secure.
before pulling into traffic. If you must make a call while moving, dial only a few numbers, check the
road and your mirrors, then continue.
• Do not engage in stressful or emotional conversations that may be distracting. Make people
you are talking with aware you are driving and suspend conversations that can divert your attention
away from the road.
Mobile Devices & Accessories
• Use your mobile device to call for help. Dial 911 or other local emergency number in the case of
fire, traffic accident, or medical emergencies (wherever wireless phone service is available).
Please do not dispose of mobile devices or electrical accessories (such as chargers, headsets,
• Use your mobile device to help others in emergencies. If you see an auto accident, crime in
or batteries) with your household waste, or in a fire. These items should be disposed of in
progress, or other serious emergency where lives are in danger, call 911 or other local emergency
accordance with the national collection and recycling schemes operated by your local or
number (wherever wireless phone service is available), as you would want others to do for you.
regional authority. Alternatively, you may return unwanted mobile devices and electrical
• Call roadside assistance or a special non-emergency wireless assistance number when
accessories to any Motorola Approved Service Center in your region. Details of Motorola
necessary. If you see a broken-down vehicle posing no serious hazard, a broken traffic signal, a minor
approved national recycling schemes, and further information on Motorola recycling activities can be found
traffic accident where no one appears injured, or a vehicle you know to be stolen, call roadside
assistance or other special non-emergency wireless number (wherever wireless phone service is
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with national collection
Privacy & Data Security
and recycling requirements. Please contact your regional authorities for more details.
Motorola understands that privacy and data security are important to everyone. Because some features of
Privacy & Data Security
California Perchlorate Label
your mobile device may affect your privacy or data security, please follow these recommendations to
enhance protection of your information:
Some mobile phones use an internal, permanent backup battery on the printed circuit board that may
• Monitor access—Keep your mobile device with you and do not leave it where others may have
contain very small amounts of perchlorate. In such cases, California law requires the following label:
unmonitored access. Use your device's security and lock features, where available.
Perchlorate Material – special handling may apply when the battery is recycled or disposed of. See
• Keep software up to date—If Motorola or a software/application vendor releases a patch or
www.dtsc.ca.gov/hazardouswaste/perchlorate (in English only).
software fix for your mobile device that updates the device's security, install it as soon as possible.
There is no special handling required by consumers.
• Secure Personal Information—Your mobile device can store personal information in various
Hearing Aid Compatibility with Mobile Phones
locations including your SIM card, memory card, and phone memory. Be sure to remove or clear all
personal information before you recycle, return, or give away your device. You can also backup your
Some Motorola phones are measured for compatibility with hearing aids. If the box for your particular
personal data to transfer to a new device.
model has "Rated for Hearing Aids" printed on it, the following explanation applies.
Note: For information on how to backup or wipe data from your mobile device, go to www.motoro-
When some mobile phones are used near some hearing devices (hearing aids and cochlear implants),
users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than
• Online accounts—Some mobile devices provide a Motorola online account (such as MOTOBLUR). Go
others to this interference noise, and phones also vary in the amount of interference they generate.
to your account for information on how to manage the account, and how to use security features such
The wireless telephone industry has developed ratings for some of their mobile phones, to assist hearing
as remote wipe and device location (where available).
device users in finding phones that may be compatible with their hearing devices. Not all phones have
• Applications and updates—Choose your apps and updates carefully, and install from trusted
been rated. Phones that are rated have the rating on their box or a label on the box. To maintain the
sources only. Some apps can impact your phone's performance and/or have access to private
published Hearing Aid Compatibility (HAC) rating for this mobile phone, use only the original equipment
information including account details, call data, location details and network resources.
• Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi networks. Also,
This phone has been tested and rated for use with hearing aids for some of the wireless technologies that
when using your device as a hotspot (where available) use network security. These precautions will
it uses. However, there may be some newer wireless technologies used in this phone that have not been
help prevent unauthorized access to your device.
tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly
• Location-based information—Mobile devices enabled with location based technologies such as
and in different locations, using your hearing aid or cochlear implant, to determine if you hear any
GPS, AGPS or Wi-Fi, can transmit location-based information. See "Location Services" for more
interfering noise. Contact your service provider or Motorola for information on hearing aid compatibility. If
you have questions about return or exchange policies, contact your service provider or phone retailer.
• Other information your device may transmit—Your device may also transmit testing and other
The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss.
diagnostic (including location-based) information, and other non-personal information to Motorola or
If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone
other third-party servers. This information is used to help improve products and services offered by
successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal
If you have further questions regarding how the use of your mobile device may impact your privacy or data
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to
security, please contact Motorola at firstname.lastname@example.org, or contact your service provider.
hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing
Use & Care
device's telecoil ("T Switch" or "Telephone Switch") than unrated phones. T4 is the better/higher of the
Use & Care
To care for your Motorola mobile device, please observe the following:
two ratings. (Note that not all hearing devices have telecoils in them.)
Hearing devices may also be measured for immunity to this type of interference. Your hearing device
manufacturer or hearing health professional may help you find results for your hearing device. The more
Don't expose your mobile device to water, rain, extreme humidity, sweat, or other liquids.
immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.
Motorola products may include copyrighted Motorola and third-party software stored in semiconductor
Software Copyright Notice
memories or other media. Laws in the United States and other countries preserve for Motorola and third-
Don't try to dry your mobile device using a microwave oven, conventional oven, or dryer, as
party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to
this may damage the mobile device.
distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in
Motorola products may not be modified, reverse-engineered, distributed, or reproduced in any manner to
the extent allowed by law. Furthermore, the purchase of Motorola products shall not be deemed to grant
either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or
patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive,
royalty-free license to use that arises by operation of law in the sale of a product.
equivalent to the original Product; or (3) refund the purchase price of any Products covered by the terms
and conditions of this Limited Warranty.
The unauthorized copying of copyrighted materials is contrary to the provisions of the Copyright Laws of
Products, parts and supporting documentation provided to Motorola as part of the warranty process, shall
the United States and other countries. This device is intended solely for copying non-copyrighted
become the property of Motorola, and may not be returned. When a replacement or refund is given, the
materials, materials in which you own the copyright, or materials which you are authorized or legally
Product for which the replacement or refund is provided must be returned to Motorola and shall become
permitted to copy. If you are uncertain about your right to copy any material, please contact your legal
the property of Motorola.
Exclusions (Products and Accessories)
Export Law Assurances
This warranty does not apply to:
This product is controlled under the export regulations of the United States of America and Canada. The
(a) Consumable parts, such as batteries or protective coatings designed to diminish over time unless
Governments of the United States of America and Canada may restrict the exportation or re-exportation of
failure has occurred due to a defect in materials or workmanship. As with all batteries, the maximum
this product to certain destinations. For further information contact the U.S. Department of Commerce or
capacity of the battery will decrease with time and use; this is not a defect. Only defective batteries and
the Canadian Department of Foreign Affairs and International Trade.
batteries that leak are covered by this warranty.
(b) Cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage.
(c) Damage caused by use with non-Motorola products. Defects or damage that result from the use
Online Product Registration:
of non-Motorola branded or certified Products, accessories or other peripheral equipment, including
www.motorola.com/us/productregistration (in English only)
without limitation housings, parts, or software, are excluded from coverage.
Product registration is an important step toward enjoying your new Motorola product. Registering permits
(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other
us to contact you for product or software updates and allows you to subscribe to updates on new products
external causes; including but not limited to: (i) improper usage or operation (e.g. operating the Product
or special promotions. Registration is not required for warranty coverage.
outside their permitted or intended uses as defined by Motorola, including but not limited to as set forth by
Please retain your original dated sales receipt for your records. For warranty service of your Motorola
Motorola in the Products' User Manual, Quick Start Guide, Online Tutorials, and other documentation),
product you will need to provide a copy of your dated sales receipt to confirm warranty status.
improper storage (e.g. subjecting the Product to extreme temperatures), abuse or neglect (e.g. broken/
Thank you for choosing a Motorola product.
bent/missing clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with
liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or similar
Service & Repairs
substances (except for Products sold as resistant to such substances, but only to the extent the damage
If you have questions or need assistance, we're here to help.
was not caused by incorrectly securing the phone's protective elements or subjecting the Product to
Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you
conditions beyond its stated specifications or limits); (iii) use of the Products for commercial rental
can select from a number of customer care options. You can also contact the Motorola Customer Support
purposes; or (iv) external causes or acts which are not the fault of Motorola, including but not limited to
Center at 1-800-331-6456 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired),
flood, fire, earthquake, tornado or other acts of God, are excluded from coverage.
or 1-800-461-4575 (Canada).
(e) Unauthorized Service or Modification. Defects or damage resulting from service, testing,
adjustment, installation, maintenance, alteration, or modification in any way, including but not limited to
How to Obtain Service or Other Information
tampering with or altering the software, by someone other than Motorola, or its authorized service
Please access and review the online Customer Support section of Motorola's consumer website
centers, are excluded from coverage. Notwithstanding the foregoing, any Product which has had its
prior to requesting warranty service.
bootloader unlocked, or whose operating system has been altered, including any failed attempts to unlock
If the Product is still not functioning properly after making use of this resource, please contact the
the bootloader or alter such operating system, is not covered by this warranty, regardless of whether such
Warrantor listed at the Motorola website or the contact information for the corresponding location.
modifications are authorized, approved, or otherwise sanctioned by Motorola.
A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine
(f) A product or part that has been modified in any manner without the written permission of
whether your Product requires service. You may be required to download, or otherwise obtain and
Motorola. Products that have been altered in any manner so as to prevent Motorola from determining
accept software updates from Motorola or a Motorola Authorized Repair Center. You are responsible
whether such Products are covered under the terms of this Limited Warranty are excluded from coverage.
for any applicable carrier service fees incurred while obtaining the required downloads. Complying
The forgoing shall include but not be limited to (i) serial numbers, date tags or other manufacturer coding
with the warranty process, repair instructions and accepting such software updates is required in
that has been removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken
order to receive additional warranty support.
seals or other evidence of tampering. Do not open the Product or attempt to repair the Product yourself;
If the software update does not fix the problem, you will receive instructions on how to ship the
such conduct may cause damage that is not covered by this warranty.
Product to a Motorola Authorized Repair Center or other entity.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
To obtain warranty service, as permitted by applicable law, you are required to include: (a) a copy of
(h) Defects, damages, or the failure of the Product due to any communication service or network
your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the
you subscribe to or use with the Products.
problem; (c) the name of your service provider, if applicable; (d) your address and telephone number.
(i) All software, including operating system software, third-party software, applications, and all
In the event the Product is not covered by the Motorola Limited Warranty, Motorola will inform the
other software of any kind. Software distributed by Motorola is provided "AS-IS" and "AS AVAILABLE,"
consumer of the availability, price and other conditions applicable to the repair of the Product.
"WITH ALL FAULTS" and without a warranty of any kind. The Limited Warranty does not apply to any non-
To obtain service or other information, please access and review the online Customer Support
Motorola product or any software, even if packaged or sold with the Motorola hardware, unless otherwise
section of Motorola's consumer website at www.motorola.com.
required by applicable local law.
(j) Products that have been refurbished, reconditioned, or remanufactured, except for Products
Motorola Mobility Inc. Limited Global Warranty
repaired or replaced pursuant to the terms of this Limited Warranty.
If damage is outside the scope of warranty coverage, repair services may be available, but all costs
associated with such out of warranty repair will be your responsibility.
Note: This Limited Warranty is not applicable in Quebec, Canada.
What Other Limitations are There?
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS
IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE REMEDIES
BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND
SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES,
REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. NO ORAL OR WRITTEN
REPRESENTATIONS MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE
Who is Covered?
PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE
TERMS OF THIS LIMITED WARRANTY.
What Does this Limited Warranty Cover?
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND
Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and conditions set
ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
forth herein. Subject to the exclusions contained below, Motorola Mobility Inc or its subsidiaries
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL
("Motorola") warrant this Mobile Phone, and any in-box accessories which accompany such Mobile Phone
WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED
("Product") against defects in materials and workmanship, under normal consumer use, for a period of ONE
WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL
(1) YEAR from the date of retail purchase by the original end-user purchaser, or the period of time required
SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED
by the laws of the country where the Product is purchased, whichever is longer ("Warranty Period").
WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS
Repairs made under this Limited Warranty are covered for the balance of the original Warranty Period, or
DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY OF THE
90 days from the date of service, whichever is longer. Any upgrade to the original product will be covered
only for the duration of the original Warranty Period.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT WARRANT THAT THE
This Limited Warranty is only available in the country where the Product was purchased. Motorola may
OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL
provide service outside the country of purchase, to the extent that it is possible and under the terms and
MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE
conditions of the country of purchase.
APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK
This Limited Warranty applies only to new Products which are a) manufactured by or for Motorola as
TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR
identified by the "Motorola" trademark, trade name, or logo legally affixed to them; b) purchased by
THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
consumers from an authorized reseller or distributor of Motorola Products; and c) accompanied by this
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOTOROLA BE LIABLE,
written Limited Warranty.
WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT,
What Will Motorola Do?
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR
If a covered defect or damage arises and a valid warranty claim is received within the applicable Warranty
PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF
Period, Motorola, at its sole option, unless otherwise required by applicable law, will either (1) repair, at no
GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA,
charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent
SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING,
replacement parts; or (2) exchange the Product with a replacement Product that is new or which has been
PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS
reconditioned/refurbished or otherwise remanufactured from new or used parts and is functionally
STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE PRODUCTS); OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE
• SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON THE LENGTH OF AN
IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES
CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE OR JURISDICTION.
• DATA BACKUP: ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS, INCLUDING BUT
NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES, MUSIC AND GAMES WILL BE
ERASED DURING THE REPAIR PROCESS, AND CAN NOT BE REINSTALLED BY MOTOROLA. TO AVOID
LOSING SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK
UP BEFORE YOU DELIVER YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL,
PROPRIETARY OR PERSONAL INFORMATION AND DISABLE ANY SECURITY PASSWORDS. YOU WILL
BE RESPONSIBLE FOR REINSTALLING ALL SUCH INFORMATION, DATA, SOFTWARE, OTHER
APPLICATIONS AND PASSWORDS. MOTOROLA AND/OR ITS AUTHORIZED SERVICE CENTERS ARE
NOT RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES, CONTENT, APPLICATIONS AND
PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR WARRANTY SERVICE. YOUR PRODUCT OR A
REPLACEMENT PRODUCT WILL BE RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN
ORIGINALLY PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY INSTALL
OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE THAT MAY PREVENT
THE PRODUCT FROM REVERTING TO AN EARLIER VERSION OF THE OPERATING SYSTEM SOFTWARE.
THIRD PARTY APPLICATIONS INSTALLED ON THE PRODUCT MAY NOT BE COMPATIBLE OR WORK
WITH THE PRODUCT AS A RESULT OF THE OPERATING SYSTEM SOFTWARE UPDATE. MOTOROLA
AND ITS AUTHORIZED SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO
USE, SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A PRODUCT'S
OPERATING SYSTEM SOFTWARE: MOTOROLA STRONGLY RECOMMENDS AGAINST ALTERING A
PRODUCT'S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A
DEVICE OR RUNNING ANY OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED
BY MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY DAMAGE YOUR
PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR CAUSE YOUR PRODUCT TO
MALFUNCTION. IN SUCH CASES, NEITHER THE PRODUCT NOR ANY DAMAGE RESULTING
THEREFROM WILL BE COVERED BY THIS WARRANTY.
• IMPORTANT FCC INFORMATION: YOU MUST NOT MAKE OR ENABLE ANY CHANGES TO THE
PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION. THE FCC GRANT IS
BASED ON THE PRODUCT'S EMISSION, MODULATION, AND TRANSMISSION CHARACTERISTICS,
INCLUDING: POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-
CYCLE, TRANSMISSION MODES (E.G., CDMA, GSM), AND INTENDED METHOD OF USING THE
PRODUCT (E.G., HOW THE PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY). A CHANGE TO
ANY OF THESE FACTORS WILL INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A
TRANSMITTING PRODUCT WITHOUT A VALID GRANT.
Copyright & Trademarks
Motorola Mobility, Inc.
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048
Note: Do not ship your product to the above address. If you need to return your product for repairs,
replacement, or warranty service, please contact the Motorola Customer Support Center at:
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this
guide, are based upon the latest available information and believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or specifications without notice or
Note: The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark
Holdings, LLC. All other product or service names are the property of their respective owners.
© 2012 Motorola Mobility, Inc. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to the transceiver.
Product ID: MOTOGO! Flip (WX416)
Manual Number: 68016776001-A