FAQs: iM207 (Orbit for iPod/MP3 player only)
•
I can't tell if the unit is "on" or not.
By gently turning (not squeezing) the metal ring to the "on" position, you will be
o
"on." You will know when the unit is "on" when you can hear music. If you can't
hear music, be sure that you have the cable fully plugged into your iPod/MP3
player and that the batteries are in the correct orientation.
When finished listening to music, be sure to gently turn the metal ring to the "off"
o
position. This will ensure that you do not unintentionally drain batteries.
Our plans for future products include an LED light indicating "on" and "off."
o
•
I am having trouble opening the battery compartment.
If you refer to the instructions included in the package, we believe they are very
o
clear how to open the battery compartment, load the batteries, and close the
compartment again.
•
The cord on the product is too short. I would like it to be longer.
You can purchase cords of various lengths at most CE stores such as BestBuy,
o
Circuit City, or Radio Shack. What you should be purchasing is a 3.5 (female) to
3.5 mm adapter (male) – or whatever adapter size is most appropriate to the
MP3 player, iPod, or phone you are using to listen to music.
•
I wish this speaker came with a carrying case.
We do get this kind of request quite often and have passed it along to our
o
Product Management Team. You may want to continue to check our website @
www.AltecLansing.com
available for purchase on-line.
•
When I play my music very loud, I get some distortion. Did I get a bad product?
Likely, you did not get a bad product. To achieve optimum sound from this
o
product, do the following:
Turn the E/Q on your iPod/MP3 player to "off."
Turn the volume on your iPod/MP3 player down to between 85-95%.
These directions are included in the retail package you purchased. You
may have overlooked them.
We hope you enjoy the beautiful sound!
•
I'm hearing a "chirping" sound and the product sounds really bad. Did I get a bad
product?
Likely, what you are experiencing is the fact that the batteries in your speaker are
o
running low. The sound of this speaker – as with any battery operated device –
is reliant on fully-charged batteries. When the charge gets too low, you will
experience sound distortion or abnormalities. Just put in fresh batteries, and you
should be all set.
•
The packaging doesn't say how many batteries or what kind I need to buy to use with this
product.
It is likely that you have purchased a very early version of our speaker. We have
o
made the correction to our packaging to reflect that it requires 3 AAA batteries for
operation.
We apologize for any inconvenience or confusion this may have caused.
o
to see if accessories such as carrying cases are