Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
customer service, or to purchase accessories or replacement parts, visit our website at
www.telephones.att.com
1 (866) 288-4268
number or model number found on the bottom of the telephone base.
My telephone doesn't work at all.
•
Make sure the power cord is securely plugged in.
•
Make sure that the battery connector is securely plugged into the cordless handset.
•
Make sure the telephone line cord is securely and firmly plugged into the telephone
base and the telephone wall jack.
•
Charge the battery in the cordless handset for at least 6 hours. For optimum daily
performance, return the cordless handset to the telephone base or charger when not
in use.
•
If the battery is depleted, it may take approximately 30 minutes to charge the handset
before it shows LOW BATTERY, refer to Battery charging on page 5 for details.
•
Reset the telephone base. Unplug the electrical power. Wait for approximately 5
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to reset.
•
You may need to purchase a new battery. Please refer to Battery installation on
page 4.
I cannot get a dial tone.
•
First try all the suggestions above.
•
Move the cordless handset closer to the telephone base. You might have moved out
of range.
•
If the previous suggestions don't work, disconnect the telephone base from the
telephone wall jack and connect to a different telephone. If there is no dial tone on
that telephone either, the problem is in your wiring or telephone service. Contact
your telephone service provider (charges may apply).
•
Your telephone line cord might be malfunctioning. Try installing a new telephone
line cord.
I cannot dial out.
•
First try all the suggestions in the item I cannot get a dial tone on this page.
•
Make sure you have a dial tone before dialing. The cordless handset may take a
second or two to find the telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
•
Check that all the telephones connected to the same telephone line are hung up.
, or call
. When you call customer service, you will need the serial
1 (800) 222-3111
9
. In Canada, dial