Page 1 Service Reference Guide HP Compaq dc5850 Business PC...
Page 2 © Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Table of contents 1 Installing and Customizing the Software Installing the Operating System ......................1 Installing or Upgrading Device Drivers ....................1 HP Backup and Recovery Manager ..................... 2 2 Computer Setup (F10) Utility Computer Setup (F10) Utilities ......................3 Using Computer Setup (F10) Utilities ..................
Page 6 HP Client Management Interface ..................24 HP SoftPaq Download Manager ..................25 HP System Software Manager ..................25 HP ProtectTools Security Manager ................... 26 HP Client Configuration Manager ..................26 HP Configuration Management Solution ................27 HP Client Manager for Altiris ..................... 27 Altiris Client Management Suite ..................
Page 7 Locking the Smart Cover Lock ................46 Unlocking the Smart Cover Lock ............... 47 Using the Smart Cover FailSafe Key ..............47 Cable Lock Provision ......................47 Fingerprint Identification Technology ................. 47 Fault Notification and Recovery ..................48 Drive Protection System ....................48 Surge-Tolerant Power Supply ....................
Page 8 7 Removal and Replacement Procedures Microtower (MT) Chassis Serial Number Location ........................60 Preparation for Disassembly ......................61 External Security Devices ........................62 Cable Lock ......................... 62 Padlock ..........................62 HP Business PC Security Lock ..................63 Front Bezel Security ......................65 Computer Access Panel ........................
Page 9 Padlock ......................110 HP Business PC Security Lock ............... 111 Front Bezel Security ..................113 Computer Access Panel ........................114 Front Bezel ............................115 Bezel Blanks ............................. 116 Using the Small Form Factor Computer in a Tower Orientation ............117 Installing Additional Memory ......................
Page 10 Mouse ............................... 163 Ethernet RJ-45 ..........................163 Serial Interface, Powered and Non-Powered ................... 164 USB ..............................164 Microphone ............................164 Headphone ............................165 Line-in Audio ............................ 165 Line-out Audio ..........................165 External Infrared Transceiver ......................165 Monitor ............................. 166 ATA/ATAPI (IDE) Standard Drive Cable ..................167 24-Pin Power (CMT and MT models) ....................
Page 11 Solving Network Problems ....................... 209 Solving Memory Problems ....................... 212 Solving Processor Problems ......................214 Solving CD-ROM and DVD Problems ....................215 Solving Drive Key Problems ......................217 Solving Front Panel Component Problems ..................218 Solving Internet Access Problems ....................219 Solving Software Problems ......................
Page 13: Installing And Customizing The Software
Installing and Customizing the Software NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.
Page 14: Hp Backup And Recovery Manager
HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually.
Page 15: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change system default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 16: Using Computer Setup (F10) Utilities
● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
Page 17: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) (dual core processors have this listed twice) ●...
Page 18: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented.
Page 19 Table 2-3 Computer Setup—Storage (continued) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256.
Page 20 Table 2-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Page 21: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Page 22 Table 2-4 Computer Setup—Security (continued) System IDs Allows you to set: ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid.
Page 23 Table 2-4 Computer Setup—Security (continued) System Security (some Data Execution Prevention (some models) (enable/disable) Helps prevent operating system security models: these options breaches. are hardware Virtualization Technology (some models) (enable/disable) Controls the virtualization features of the dependent) processor. Changing this setting requires turning the computer off and then back on. Embedded Security Device Support (some models) (enable/disable) Permits activation and deactivation of the Embedded Security Device.
Page 24: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description ● OS Power ACPI S3 Hard Disk Reset—Enabling this causes the BIOS to ensure hard disks are ready to Management accept commands after resuming from S3 before returning control to the operating system.
Page 25: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ●...
Page 26 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Execute Memory Test Restarts the computer and executes the POST memory test. (some models) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable onboard system devices (diskette controller, serial port, or parallel port).
Page 27: Recovering The Configuration Settings
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space.
Page 28: Hp Insight Diagnostics
HP Insight Diagnostics HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
Page 29: Survey Tab
Shut down the operating system and turn off the computer. Turn on the computer. The system will boot to the CD. NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive.
Page 30: Test Tab
Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode.
Page 31: Log Tab
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab. The Status tab also shows: ●...
Page 32: Saving And Printing Information In Hp Insight Diagnostics
Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
Page 33: Hp Backup And Recovery Manager
HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually.
Page 34: Desktop Management
Desktop Management HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, and manage desktops, workstations, and notebook PCs.
Page 35: Hp Software Agent
The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Service Web site (http://h20219.www2.hp.com/services/ cache/80906-0-0-225-121.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.
Page 36: Remote System Installation
Remote System Installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: ●...
Page 37: Hp Softpaq Download Manager
administrator can access the HP Client Management Interface by writing simple scripts and integrating those scripts to the management solution of their choice. With the HP Client Management Interface (HP CMI), new HP business computers seamlessly integrate into your managed IT environment. HP CMI provides an interface that simplifies the integration of HP business computers with popular industry system management tools (including Microsoft Systems Management Server, IBM Tivoli Software, and HP Operations) and custom inhouse developed management applications.
Page 38: Hp Protecttools Security Manager
Server (SMS). Using SSM, you can distribute customer-created or third-party updates that have been packaged in the SSM-format. SSM may be downloaded at no charge by visiting http://www.hp.com/go/ssm. NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the trust signature that BitLocker created for the platform.
Page 39: Hp Configuration Management Solution
HP Client Configuration Manager provides a migration path to HP Configuration Management Solution (based on Radia technology) for automated management of large, heterogeneous and continuously changing IT environments. For more information about the HP Client Configuration Manager, visit http://www.managementsoftware.hp.com/products/ccm/index.html. HP Configuration Management Solution HP Configuration Management Solution is a policy-based solution that enables administrators to inventory, deploy, patch, and continuously manage software and content across heterogeneous client platforms.
Page 40: Altiris Client Management Suite
● Identify, inventory, and initialize systems with HP ProtectTools embedded security chip ● Option for health alerts to display locally on the client system ● Report basic inventory information for non-HP clients ● Setup and configure TPM security chip ● Centrally schedule client backup and recovery ●...
Page 41: Intel Vpro-Branded Pcs With Active Management Technology
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition. Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied to network or secondary hard disks. HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups.
Page 42 On Intel vPro-branded PCs, available management technologies include the following: ● ● ● Virtualization Technology (VT) ASF and AMT may not be configured at the same time, but both are supported. To configure Intel vPro systems for AMT or ASF: Turn on or restart the computer.
Page 43: Verdiem Surveyor
In order to remotely manage AMT systems, the administrator must use a remote console that supports AMT. Enterprise management consoles are available from suppliers such as HP, Altiris and Microsoft SMS. In SMB mode, the client provides a Web browser interface. To access this feature, open a browser from any other system on the network and enter http://host_name:16992 where host_name is the name assigned to the system.
Page 44: Rom Flash
ROM Flash The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page, http://www.hp.com/support/files.
Page 45: Boot Block Emergency Recovery Mode
Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete.
Page 46: Replicating The Setup
Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple computers. NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as an HP Drive Key.
Page 47: Creating A Bootable Device
Create a bootable diskette or USB flash media device. See Supported USB Flash Media Device on page 35 Unsupported USB Flash Media Device on page CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device.
Page 48 CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used. Turn off the computer.
Page 49: Unsupported Usb Flash Media Device
NOTE: The default boot order varies from computer to computer, and it can be changed in the Computer Setup (F10) Utility. If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the USB flash media device.
Page 50: Dual-State Power Button
Press Enter for no label or enter one if desired. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI cards that were previously removed. Close the computer cover. Plug in the power cord, remove the diskette, and turn on the computer. As soon as the computer is turned on, press when the monitor light turns green to enter Computer Setup.
Page 51: Industry Standards
different from the version included with the computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly. HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support.
Page 52 Use the following utilities to manage security settings on the HP computer: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide included with the computer for additional information and instructions on using the Computer Setup Utilities. Some computers also have HP BIOS Configuration for ProtectTools, which is a Windows-based component of ProtectTools that allows administrators to configure BIOS security settings from within the running OS.
Page 53: Password Security
Table 4-1 Security Features Overview (continued) Option Description Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) System IDs Allows you to set:...
Page 54: Establishing A Power-On Password Using Computer Setup
Establishing a Power-On Password Using Computer Setup Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. Password options include Password Prompt on Warm Boot.
Page 55: Changing A Power-On Or Setup Password
Changing a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer.
Page 56: National Keyboard Delimiter Characters
National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to change or delete the password depend on the keyboard that came with the computer. National Keyboard Delimiter Characters Arabic Greek Russian Belgian Hebrew...
Page 57: Drivelock Applications
the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled.
Page 58: Setting The Smart Cover Sensor Protection Level
Table 4-2 Smart Cover Sensor Protection Levels (continued) Level Setting Description Level 2 Setup Password When the computer is restarted, the screen displays a message indicating that the computer cover or side panel has been removed. You must enter the setup password to continue. NOTE: These settings can be changed using Computer Setup.
Page 59: Unlocking The Smart Cover Lock
Unlocking the Smart Cover Lock Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. As soon as the computer is turned on, press when the monitor light turns green to enter Computer Setup.
Page 60: Fault Notification And Recovery
Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the computer is connected to a network managed by HP Client Manager, the computer sends a fault notice to the network management application.
Page 61: Serial And Parallel Ata Drive Guidelines And Features
Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable...
Page 62: Sata Hard Drive Cables
SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
Page 63: Pata Device Information
PATA Device Information The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
Page 64: Identifying The Chassis, Routine Care, And Disassembly Preparation
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 65: Microtower (Mt)
Microtower (MT) Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 66: Preventing Electrostatic Damage To Equipment
NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.
Page 67: Recommended Materials And Equipment
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ●...
Page 68: Routine Care
● Never operate the computer with the cover or side panel removed. ● Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air. ●...
Page 69: Cleaning The Monitor
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 56 before following these procedures: WARNING! Use safety glasses equipped with side shields before attempting to clean debris from...
Page 70: Tools And Software Requirements
Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ●...
Page 71: Lithium Coin Cell Battery
● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer Electrostatic Discharge Information on page 53 ● Do not use excessive force when inserting a drive. ●...
Page 72: Removal And Replacement Procedures Microtower (Mt) Chassis
Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 73: Preparation For Disassembly
Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 52 for initial safety procedures. Remove/disengage any security devices that prohibit opening the computer (External Security Devices on page 62). Close any open software applications. Exit the operating system. Remove any diskette, compact disc, or media card from the computer.
Page 74: External Security Devices
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Cable Lock Padlock Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 75: Hp Business Pc Security Lock
HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Thread the keyboard and mouse cables through the lock. External Security Devices...
Page 76 Screw the lock to the chassis using the screw provided. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 77: Front Bezel Security
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. The security screw is located on the fan duct inside the chassis. To lock the front bezel, remove the security screw from the fan duct (1) and install it through the chassis frame into the front bezel (2). External Security Devices...
Page 78: Computer Access Panel
Computer Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 61). CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. Loosen the captive thumbscrew (1) that secures the access panel to the computer chassis. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit.
Page 79: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Press outward on the two latches on the right side of the bezel and the single latch on the left side of the bezel (1) to release the bottom of the bezel, then swing the bottom of the bezel away from the chassis (2) to release the top of the bezel.
Page 80: Cable Management
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Page 81: Memory
Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a high- performing dual channel mode.
Page 82 Figure 7-1 DIMM Socket Locations Item Description Socket Color DIMM socket XMM1, Channel A White DIMM socket XMM2, Channel B White DIMM socket XMM3, Channel A Black (populate second) DIMM socket XMM4, Channel B Black (populate first) The system will automatically operate in single channel mode or dual channel mode, depending on how the DIMMs are installed.
Page 83 CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.
Page 84: Expansion Cards
Expansion Cards The computer has one standard PCI expansion slot that can accommodate an expansion card up to 17.46 cm (6.875 inches) in length. The computer also has two PCI Express x1 expansion slots and one PCI Express x16 expansion slot. Item Description PCI Express x1 expansion slot...
Page 85 On the rear of the computer, a slot cover lock secures the expansion card brackets and expansion slot covers in place. Lift up on the tab at the top of the lock and rotate the lock open. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 86 If you are removing a standard PCI card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis (2) to release it from the chassis frame.
Page 87 CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 88: Drives
Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA1.
Page 89 CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity.
Page 90: System Board Drive Connections
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Table 7-1 System Board Drive Connections System Board Connector System Board Label Color Diskette Drive FLPY black Media Card Reader MEDIA black SATA0 SATA0 dark blue...
Page 91: Drive Positions
Drive Positions Two 5.25-inch external drive bays for optional drives (optical drives shown) One 3.5-inch external drive bay for optional drive (media card reader shown) Primary 3.5-inch internal hard drive bay Secondary 3.5-inch internal hard drive bay for optional hard drive To verify the type and size of the storage devices installed in the computer, run Computer Setup.
Page 92: Removing An External 5.25-Inch Or 3.5-Inch Drive
Removing an External 5.25-inch or 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66).
Page 93 If you are removing a media card reader, disconnect the USB cable from the system board. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2).
Page 94: Installing An External 5.25-Inch Or 3.5-Inch Drive
Installing an External 5.25-inch or 3.5-inch Drive NOTE: The system does not support Parallel ATA (PATA) optical drives. Install the four guide screws (two on each side) that were removed from the old drive into the new drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are provided on the interior of the chassis frame next to the power supply.
Page 95 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. Connect the power and data cables to the drive as indicated in the following illustrations. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive.
Page 96 If you are installing a diskette drive, connect the data cable (1) and power cable (2) to the back of the drive. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 97: Removing An Internal 3.5-Inch Hard Drive
Removing an Internal 3.5-inch Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.
Page 98: Installing An Internal 3.5-Inch Hard Drive
Installing an Internal 3.5-inch Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives Install the four guide screws (two on each side) that were removed from the old drive into the new drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are provided on the interior of the chassis frame next to the power supply.
Page 99 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: If you are installing a primary hard drive, use the power connector labeled P4. If you are installing a secondary hard drive, use the power connector labeled P3. CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
Page 100: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
Page 101 Remove the four screws from the bottom of the hard drive carrier. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Drives...
Page 102 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
Page 103 Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2).
Page 104: Readyboost Card
ReadyBoost Card A ReadyBoost card is installed on the system board. A 10-pin connector, as well as a separate post, secures the ReadyBoost card to the system board. You can use two different methods to remove the ReadyBoost card. If replacing only the card, you can remove the card from the system board but leave the post in place.
Page 105: Processor Baffle
Processor Baffle Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Remove the hard drive cable from the clip on top of the baffle. Slide the baffle toward the rear of the chassis until the tab on the top of the baffle clears the slot on the fan baffle and the tabs on the bottom of the baffle slide to the larger opening in the slots in the base of the chassis.
Page 106: Fan/Air Baffle
Fan/Air Baffle Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Unplug the fan cable from the system board (CHFAN, P9). Remove the processor baffle. Remove the silver T15 screw that secures the baffle to the base of the chassis. Unplug the speaker cable.
Page 107: Front Usb Panel
Front USB Panel Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Remove the front bezel (Front Bezel on page 67). Disconnect the front I/O cable from the blue system board connector (P6) and the USB cable from the yellow system board connector (FRONT_USB, P24).
Page 108: Power Switch/Led Assembly
Power Switch/LED Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Remove the front bezel (Front Bezel on page 67). Remove the processor baffle (Processor Baffle on page 93).
Page 109: Heatsink
Heatsink WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66).
Page 110: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Remove the heatsink (Heatsink on page 97). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
Page 111: Speaker
If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. Secure the heatsink to the system board and system board tray with the four captive screws and attach the heatsink control cable to the system board.
Page 112: Rear Chassis Fan
Rear Chassis Fan Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Disconnect the fan control cable from the system board (P11, POWER FAN). Remove the four silver Phillips screws that secure the fan to the chassis. Lift the fan out of the chassis.
Page 113: Optional Serial Port
Optional Serial Port The computer may include an optional second serial port. This port is installed in an expansion card slot, and you can use expansion card removal and replacement procedures to remove and install it. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
Page 114: Power Supply
Power Supply Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Disconnect all power cables from the drives and from the system board. Remove the four silver T15 screws that connect the power supply to the chassis. 102 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 115 Press the tab in front of the power supply that holds it in place. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis. To install the power supply, reverse the removal procedure.
Page 116: System Board
System Board Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer access panel (Computer Access Panel on page 66). Remove all expansion boards (Expansion Cards on page 72). Disconnect all cables connected to the system board, noting their location for reinstallation. Remove the heatsink (Heatsink on page 97).
Page 117: Battery
Battery The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
Page 118: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time and any special system setups using Computer Setup.
Page 119: Type 3 Battery Holder
Plug in the computer and turn on power to the computer. Reset the date and time and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place.
Page 120: Removal And Replacement Procedures Small Form Factor (Sff) Chassis
Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 121: External Security Devices
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. Cable Lock External Security Devices 109...
Page 122: Padlock
Padlock 110 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 123: Hp Business Pc Security Lock
HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Thread the keyboard and mouse cables through the lock. External Security Devices 111...
Page 124 Screw the lock to the chassis using the screw provided. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. 112 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 125: Front Bezel Security
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. The security screw is located on the fan duct inside the chassis. To lock the front bezel, remove the security screw from the fan duct (1) and install it through the chassis frame into the front bezel (2). External Security Devices 113...
Page 126: Computer Access Panel
Computer Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 108). Press the buttons on the left and right sides of the computer (1) then slide the access panel back until it stops and lift it up and off the chassis (2). To install the access panel, reverse the removal procedure.
Page 127: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114). Lift up the green latch behind the upper right side of the bezel and push down on the latch behind the lower right side of the bezel (1), then pull the right side of the bezel off the chassis (2), followed by the left side.
Page 128: Bezel Blanks
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Prepare the computer for disassembly (Preparation for Disassembly on page 108).
Page 129: Using The Small Form Factor Computer In A Tower Orientation
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
Page 130 Orient the computer so that its right side is facing down. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.
Page 131: Installing Additional Memory
Installing Additional Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 132: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 operate in memory channel A. Sockets XMM2 and XMM4 operate in memory channel B. Item Description Socket Color...
Page 133: Installing Dimms
● If a single DIMM is installed, it must be installed in the XMM4 socket. ● In either mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
Page 134 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the XMM4 socket.
Page 135: Expansion Cards
Expansion Cards The computer has one standard low-profile PCI expansion slot that can accommodate an expansion card up to 17.46 cm (6.875 inches) in length. The computer also has two PCI Express x1 expansion slots and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards.
Page 136 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 137 If you are removing a standard PCI card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis (2) to release it from the chassis frame.
Page 138 CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 139: Cable Management
Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Cable Management The Small Form Factor chassis is very compact and proper routing of the internal cables is critical to the computer operation.
Page 140: Cable Connections
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Cable Cable Designator Power Supply System board, 24-pin Power Supply CPU power, 4-pin Power Supply 1st Hard drive Power Supply 1st Optical drive Power Supply 2nd hard drive Power Supply 2nd Optical drive...
Page 141: Drives
Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.
Page 142: Installing And Removing Drives
Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1. ●...
Page 143 CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity.
Page 144: System Board Drive Connections
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. System Board Connector System Board Label Color Diskette Drive FLPY black Media Card Reader MEDIA black SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2...
Page 145: Removing An Optical Drive
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114).
Page 146: Installing An Optical Drive Into The 5.25-Inch Drive Bay
Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).
Page 147 Install two M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 130 for an illustration of the extra M3 metric guide screws location.
Page 148 Rotate the drive cage to its upright position. Connect the SATA data cable to the white system board connector labeled SATA1. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.
Page 149: Removing An External 3.5-Inch Drive
Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. The system automatically recognizes the drive and reconfigures the computer. Removing an External 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
Page 150 Disconnect the drive cables, as indicated in the following illustrations: If you are removing a diskette drive, disconnect the data cable (1) and power cable (2) from the back of the drive. If you are removing a media card reader, disconnect the USB cable from the system board. 138 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 151: Installing A Drive Into The 3.5-Inch External Drive Bay
Press the green drive retainer latch (1) located on the right side of the drive to disengage the drive from the drive cage. While pressing the drive retainer latch, slide the drive back until it stops, then lift it up and out of the drive cage (2). NOTE: To replace the 3.5-inch drive, reverse the removal procedure.
Page 152 Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Connect the appropriate drive cables: If installing a diskette drive, connect the power and data cables to the rear of the drive and connect the other end of the data cable to the connector on the system board labeled FLOPPY.
Page 153: Removing And Replacing The Primary 3.5-Inch Internal Sata Hard Drive
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
Page 154 Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. 142 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 155 Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
Page 156 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.
Page 157: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
Page 158 Remove the four screws from the bottom of the hard drive carrier. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. 146 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 159 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
Page 160 Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2).
Page 161: Cable Routing
Cable Routing When servicing the computer, please note the original locations of the cables and how they are routed in the chassis. There are two white plastic cable clamps in the chassis located under the drive cage — one attached directly to the drive cage, the other attached to the chassis base. Make sure to replace all cables to their proper locations when reassembling the computer.
Page 162: Readyboost Card
ReadyBoost Card A ReadyBoost card is installed in the computer. The card is secured to the chassis, and a cable connects the card to the system board. Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114).
Page 163: Inner Baffle
Inner Baffle Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114). Lift the inner baffle straight up out of the chassis. To install the inner baffle, reverse the removal procedure. When reinstalling the inner baffle, be careful of the location of the power switch wire.
Page 164: Fan/Outer Baffle
Fan/Outer Baffle Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114). Remove the front bezel (Front Bezel on page 115). Remove the inner baffle (Inner Baffle on page 151).
Page 165: Power Switch Assembly
Power Switch Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114). Remove the front bezel (Front Bezel on page 115). Remove the fan/outer baffle (Fan/Outer Baffle on page 152).
Page 166: Front I/O Device
Front I/O Device You do not have to remove the fan/outer baffle to remove the front I/O device. Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114). Remove the front bezel (Front Bezel on page 115).
Page 167: Heatsink
Heatsink WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114).
Page 168: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114). Remove the heatsink (Heatsink on page 155). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2). Carefully lift the processor from the socket (3).
Page 169: Speaker
Go to step 7. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. Secure the heatsink to the system board and system board tray with the four captive screws and attach the heatsink control cable to the system board.
Page 170: Power Supply
Power Supply WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 108).
Page 171: System Board
System Board Prepare the computer for disassembly (Preparation for Disassembly on page 108). Remove the access panel (Computer Access Panel on page 114). Remove all PCI and PCI Express expansion boards (Expansion Cards on page 123). Remove the fan shroud from the chassis (Inner Baffle on page 151).
Page 172: Battery
CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply. Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years.
Page 173: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Page 174: Type 3 Battery Holder
Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place.
Page 175: Appendix A Connector Pin Assignments
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...
Page 176: Serial Interface, Powered And Non-Powered
(+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator (5V if powered)
Page 177: Headphone
3 (Shield) Ground Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8”...
Page 178: Monitor
Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 166 Appendix A Connector Pin Assignments...
Page 179: Ata/Atapi (Ide) Standard Drive Cable
ATA/ATAPI (IDE) Standard Drive Cable Connector Signal Signal Signal Reset DMAK Ground DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ DD10 Ground DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 Ground Ground IORDY DD13 CSEL 24-Pin Power (CMT and MT models) Connector Front Signal...
Page 180: 24-Pin Microfit Power (Usdt, Sff, And St Models)
24-Pin MicroFit Power (USDT, SFF, and ST models) Connector Front Signal Signal Signal Signal +5 Vaux PWRGD +12V +3.3V +5V Sense +3.3V +3.3V Sense Tach +3.3V PS_ON +3.3V Fan-CMD +3.3V -12V 4-Pin Power (for CPU) (MT and CMT models) Connector and Icon Signal +12V CPU -12V CPU...
Page 181: Sata Data And Power
SATA Data and Power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3 Ground Ground Ground Reserved Ground V 12 V 12 *S = Data, P = Power PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal...
Page 182: Pci Express
PERp8 PERn9 PERp13 PERN8 PERp12 PERn13 PERp11 PERn12 PERp10 PERn11 PERp14 PERn15 PERn14 PERp15 Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 PCI Express x1, x4, x8, and x16 PCI Express Connector...
Page 183: Dvi Connector
PETn8 PETp12 PETn13 PETp11 PETn12 PETp10 PETn11 PETp9 PETn10 PETp14 PETn9 PETp13 PETn14 PRSNT2# RSVD PETp15 PETn15 Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 DVI Connector Connector and Icon...
Page 184: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 185: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 186: Appendix C Post Error Messages
POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 187: Post Numeric Codes And Text Messages
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
Page 188 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type.
Page 189 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off. Ensure that none of the keys are depressed. Replace the keyboard. Replace the system board. 501-Display Adapter Failure Graphics display controller.
Page 190 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Hard drive is about to fail. (Some hard drives Determine if hard drive is giving correct Failure have a hard drive firmware patch that will fix error message.
Page 191: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 192 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
Page 193 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on times, once every second, unable to boot. the rear of the power supply (some models), followed by a two second is set to the appropriate voltage.
Page 194: Appendix D Troubleshooting Without Diagnostics
Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to Appendix A,...
Page 195: Helpful Hints
● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to the following Helpful Hints on page 183 section in this guide.
Page 196 ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer.
Page 197: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 198 Table D-1 Solving General Problems (continued) There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).
Page 199 Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful Lower the display resolution for the current application or on the graphics subsystem consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.
Page 200 Table D-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness.
Page 201: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).
Page 202: Solving Diskette Problems
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 207 for instructions.
Page 203 Table D-3 Solving Diskette Problems (continued) Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected.
Page 204 Table D-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette boot in Storage > Boot Order. Run Computer Setup and enable diskette boot in Storage >...
Page 205: Solving Hard Drive Problems
Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
Page 206 Table D-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard Insert a bootable diskette into the diskette drive and drive may have been damaged.
Page 207 Table D-4 Solving Hard Drive Problems (continued) Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
Page 208: Solving Media Card Reader Problems
Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows XP and Windows Vista will format any Either format the media card in the digital camera or select FAT media card with a capacity greater than 32MB with the FAT32 file system to format the media card in a computer with...
Page 209 Table D-5 Solving Media Card Reader Problems (continued) After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize reader was just installed into the computer and you are turning the reader and the available ports, and then recognize...
Page 210: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 211 Table D-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error.
Page 212 Table D-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
Page 213 Table D-6 Solving Display Problems (continued) Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor.
Page 214: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
Page 215 Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Page 216: Solving Printer Problems
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table D-8 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.
Page 217: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
Page 218 Table D-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode.
Page 219: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 220 Table D-11 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before...
Page 221: Solving Network Problems
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled.
Page 222 Table D-12 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly.
Page 223 Table D-12 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and Under the Computer Setup Advanced menu, change the conflicts with the embedded NIC.
Page 224: Solving Memory Problems
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off. To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Page 225 Table D-13 Solving Memory Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs.
Page 226: Solving Processor Problems
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table D-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
Page 227: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table D-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
Page 228 Table D-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software.
Page 229: Solving Drive Key Problems
Solving Drive Key Problems If you encounter Drive Key problems, common causes and solutions are listed in the following table. Table D-16 Solving Drive Key Problems USB Drive Key is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.
Page 230: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 231: Solving Internet Access Problems
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table D-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly.
Page 232 Table D-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP Select Start > Control Panel. Double-click System. Click the Hardware tab.
Page 233: Solving Software Problems
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.
Page 234: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
Page 235: Appendix E System Board And Riser Board Reference Designators
System Board and Riser Board Reference Designators These reference designators are used on most but not all HP system and riser boards. Designator Component Battery socket/Battery LED - 5V_Aux (on) Health-LED UID LED Power LED CR35 Hard drive activity LED Boot block header/jumper Boot block recovery header ROM recovery header...
Page 236 Secondary SCSI connector Stacked parallel/SCSI connector AGP slot x16 PCI Express slot for graphics First parallel port Second parallel port Double-stacked parallel port, Top = Port B, Bottom = Port A Parallel port over single Serial Port Parallel port over Serial Port and Video Port Parallel port over dual VGA ports DVI connector Keyboard connector, PS/2 (Closest to power supply)
Page 237 USB rear port choke (2nd) USB rear port choke (3rd) USB front port choke (2nd) P/S connector (20 or 24 pin) Second P/S connector (as required) Processor 12V header Secondary Processor 12V header Main Power/HDD LED connector Speaker connector Analog audio connector (from CD-ROM) Primary chassis fan header or primary CPU heatsink fan Secondary chassis fan header Diskette drive connector...
Page 238 Primary serial port Double stack serial port, Top = Serial B, Bottom = Serial A Riser edge connector (male-mates with J30) PrimarySerial ATA (SATA) connector Second Serial ATA (SATA) connector Third Serial ATA (SATA) connector Fourth Serial ATA (SATA) connector VSFF expansion connector Graphics option connector Fifth Serial ATA (SATA) connector...
Page 239 South bridge Super I/O Clock chip 64 bit Bridge LOM1 LOM1 EEPROM LOM1 PHY Audio Codec Audio amplifier LOM2 LOM2 EEPROM LOM2 PHY SPI ROM - SOIC-8 footprint Fan controller SPI ROM - SO16 footprint TMDS controller Parallel port diode array First serial port transceiver Second serial port transceiver VRM controller...
Page 240 Secondary NIC clock crystal Y5/H5 RTC clock crystal/tie-down 228 Appendix E System Board and Riser Board Reference Designators...
Page 241: Appendix F Specifications
Specifications This chapter provides specifications for the microtower and small form factor chassis. Microtower Chassis Desktop Dimensions 19.94 in 50.65 cm Height 6.98 in 17.73 cm Width 16.88 in 42.87 cm Depth Approximate Weight 23.5 lb 10.66 kg Temperature Range 50°...
Page 242 Rated Voltage Range (Standard PS) 100-127 VAC 200-240 VAC Rated Voltage Range (80 Plus PS) 100-240 VAC 100-240 VAC Rated Line Frequency 50-60 Hz 50-60 Hz Power Output 300 W 300 W Rated Input Current (maximum) 8A @ 100 VAC 4A @ 200 VAC Standard PS 4A @ 100VAC...
Page 243: Small Form Factor Chassis
Small Form Factor Chassis Desktop Dimensions 3.95 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.8 cm Depth Approximate Weight 19 lb 8.6 kg Weight Supported (maximum distributed load in desktop 77 lb 35 kg position) Temperature Range 50°...
Page 244: Index
Index Symbols/Numerics Boot Block Emergency Recovery chassis Mode 33 MT illustrated 53 24–pin MicroFit power pin SFF illustrated 52 assignments 168 bootable device cleaning 24–pin power pin creating 35 assignments 167 DiskOnKey 35, 37 computer 56 4–pin power pin HP Drive Key 35, 37 mouse 57 assignments 168 USB flash media device 35...
Page 245 heatsink disassembly preparation MT removal and MT 61 FailSafe Key SFF 108 caution 47 replacement 97 disk, cloning 22 ordering 47 SFF removal and diskette drive fan shroud replacement 155 installing 82, 139 MT removal and helpful hints 183 removing 80, 137 replacement 93 SFF removal and Client Management...
Page 246 fan shroud removal and keyboard delimiter characters, password national 44 replacement 93 keyboard problems 205 fan/air baffle removal and changing 43 replacement 94 clearing 44 front bezel removal and deleting 43 LEDs replacement 67 power-on 42 blinking power 179 front USB panel removal and security 41 blinking PS/2 keyboard 179 replacement 95...
Page 247 diskette 190 removal and replacement flash 32 Drive Key 217 MT access panel 66 front panel 218 MT expansion cards 72 Remote Flash 32 general 185 MT fan shroud 93 hard drive 193 MT fan/air baffle 94 safety and comfort 182 hardware installation 207 MT front bezel 67 safety precautions...
Page 248 Smart Cover Sensor SATA connectors 49 entering 42 SFF removal and setting 41 protection levels 45 setting 46 replacement 159 battery removal and software system board drive connections replacement 160 Active Management MT 78 cable connections 128 Technology 29 System Software Manager 25 cable management 127 Altiris AClient 23 Altiris Deployment Solution...
Page 249 Subscriber’s Choice 31 System Software Manager download 26 white papers 29 Index 237...

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Compaq dc5850

HP 5850 - Deskjet Color Inkjet Printer Reference Manual

1 Installing and Customizing the Software

2 Computer Setup (F10) Utility

3 HP Insight Diagnostics

4 Desktop Management

5 Serial and Parallel ATA Drive Guidelines and Features

6 Identifying the Chassis, Routine Care, and Disassembly Preparation

7 Removal and Replacement Procedures Microtower (MT) Chassis

8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Appendix A Connector Pin Assignments

Appendix B Power Cord Set Requirements

Appendix C POST Error Messages

Appendix D Troubleshooting Without Diagnostics

Appendix E System Board and Riser Board Reference Designators

Appendix F Specifications

Index

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