Ldap Issues - Lexmark 6500e Installation And Configuration Manual

"Realm on the card was not found in the Kerberos Configuration
File" error message
This error occurs during SmartCard login.
The PKI Authentication solution settings do not support multiple Kerberos Realm entries. If multiple realms are
needed, you must create and upload a krbf5.conf file, containing the needed realms. If you are already using a Kerberos
configuration file, verify that the missing realm has been correctly added to the file.
"Client [NAME] unknown" error message
This error indicates the KDC being used to authenticate the user does not recognize the User Principle Name specified
in the error message
1
From the Embedded Web Server, click Settings > Embedded Solutions > PKI Authentication >Configure.
2
If the Simple Kerberos Setup has been configured in PKI Authentication, verify that the IP address or hostname
of the Domain Controller is correct.
3
If you are using a Kerberos configuration file, verify that the Domain Controller entry is correct.
Login hangs for a long time at "Getting User Info..."
For information about LDAP-related issues, see "LDAP issues" on page 24.
User is logged out almost immediately after logging in
Try increasing the Panel Login Timeout interval:
1
From the Embedded Web Server, click Settings > Security > Miscellaneous Security Settings > Login
Restrictions.
2
Increase the time (in seconds) of the Panel Login Timeout.

LDAP issues

LDAP lookups take a long time, and then may or may not work
This normally occurs either during login (at "Getting User Info"), or during address book searches.
P 389 ( -SSL)
ORT NON
These ports are used by the printer to communicate with the LDAP server, and must be open in order for LDAP
lookups to work.
636 (SSL)
OR PORT
Troubleshooting
IS BLOCKED BY A FIREWALL
24